A Day in the Life

I determine the range of tests to carry out from the specification or the replication document and also based on knowledge of the systems functionality and how the customers will use it.

Occasionally changes are also demonstrated to the customer either via screen share and conference calling or in a face to face meeting, so I also get to demonstrate the functionality which I have tested.

The other staff members are amazing here and it quickly starts to feel like you are part of one big family.

Sanjay - Finance Implementation and Support Manager (Hungerford, UK)

I’ve worked with KCS for 6 years.

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Working within PSG Implementation always presents you with a different challenge each day working with different customers in different industries. I primarily manage a team of 7 Finance Implementation Consultants, acting as a mentor and coach on the various projects they are working on. I also work closely with the Trading Implementation Managers and Head of Projects reviewing and improving processes.

Richard - Development Team Lead (Gateshead, UK)

I have worked for the company for over six years. I originally worked for Datawright as a Graduate Software Developer until we became part of the KCS group.

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As a Team Lead, a good portion of my day is spent ensuring my team has everything they need to progress with their work. This can include team or 1-to-1 meetings, discussions with other departments & managers and assisting with any issues that might arise.

Jeanne - Account Manager (Johannesburg, South Africa)

How long have you worked for KCS Group?

KCS has been my home for ten years. I first joined the Support Delivery Team in 2012.

What would be useful for new hires to know about KCS?

Our great colleagues make themselves available to give advice, mentorship, and support. When the going gets tough, don’t be afraid to put up your hand and ask.

Noni - Senior Customer Success Advisor (Johannesburg, South Africa)

Please describe your typical day

Things are always evolving, and I get to learn from people every day. Kerridge also offers a lot of career stability and growth opportunities.

It’s always exciting and pushes you to think outside the box. There’s a mix of things to tend to. You get the chance to deal with customers from different countries and help solve enquiries of different priority levels for our range of solutions.

Amanda - Sales Order Processing Administrator (Cape Town, South Africa)

What would be useful for new hires to know about KCS?

KCS is a great business to be a part of. Things are always changing and progressing. Also, the people are friendly. They take the time to focus on employees’ health and well-being, and they are always available to listen and assist.

When you take care of KCS, KCS will take care of you. Join with an open mind to change and flexibility. KCS feel that equipping their staff with knowledge is important, hence why they’ve made LinkedIn Learning available. It’s a great tool. Use the opportunity to grow!

Roshan – Assistant Manager - K8 Global Trade (Johannesburg, South Africa)

I have worked for KCS for three and a half years. I first joined the team as a Trade Analyst in 2014 and was promoted a year later to Trade Team Leader. I look forward to growing my role.

It’s a good company to work for. Staff welfare is a priority and I have seen KCS go out of their way to make the employees feel a part of the company.

Greg - Product Architect (Houston, USA)

Most days begin with a brief discussion with the developers on my team to review progress from the previous day, resolve issues, and set priorities for the day.

I may meet with Account Managers to review implementation questions and issues, or to discuss modification/enhancement requests received from customers. I could also meet with Customer Service Reps to guide them on how to research and resolve a customer support call involving one of our new applications.

Since the primary task for our team is to bring new technology and ideas into our systems, I try to spend time every day learning something new.

Sean - Application Developer (Cary, USA)

I joined just after leaving Birmingham University, where I graduated in Physics.