Day in the Life

A Day in the Life

At Kerridge Commercial Systems (KCS), we're passionate about providing a friendly and cooperative working environment for all of our employees.

Take a look behind the scenes at a typical working day at KCS and discover why we are continuing to attract people from a wide range of backgrounds.

If you're interested in joining our growing team, see our current vacancies.

Richard - Day in the Life

Richard - Development Team Lead (Gateshead, UK)

How long have you worked for KCS?

I have worked for the company for over six years. I originally worked for Datawright as a Graduate Software Developer until we became part of the KCS group.

Describe a typical day

As a Team Lead, a good portion of my day is spent ensuring my team has everything they need to progress with their work. This can include team or 1-to-1 meetings, discussions with other departments & managers and assisting with any issues that might arise.

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Nell - Day in the Life

Nell - Digital Marketing Executive (Hungerford, UK)

What do you like best about working for KCS?

The people - everyone is really friendly and helpful. We also have a social committee that organises fun events every 2 months for staff to do different activities. This is a great way to meet new people.

What would be useful for new hires to know about KCS?

KCS invest in staff training. This means that staff can grow and develop within the company.

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Gemma - Day in the Life

Gemma - QA Engineer (Hungerford, UK)

Describe a typical day

I determine the range of tests to carry out from the specification or the replication document and also based on knowledge of the systems functionality and how the customers will use it.

Occasionally changes are also demonstrated to the customer either via screen share and conference calling or in a face to face meeting, so I also get to demonstrate the functionality which I have tested.

What do you like best about KCS?

The other staff members are amazing here and it quickly starts to feel like you are part of one big family.

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Greg - Day in the Life

Greg - Product Architect (Houston, USA)

Describe a typical day

Most days begin with a brief discussion with the developers on my team to review progress from the previous day, resolve issues, and set priorities for the day.

I may meet with Account Managers to review implementation questions and issues, or to discuss modification/enhancement requests received from customers. I could also meet with Customer Service Reps to guide them on how to research and resolve a customer support call involving one of our new applications.

Since the primary task for our team is to bring new technology and ideas into our systems, I try to spend time every day learning something new.

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Jeanne - Day in the Life

Jeanne - Support Administrator (Johannesburg, South Africa)

How long have you worked for KCS Group?

I have been with the KCS Group since March 2012. I originally moved here from a K8 Customer, joining the Support Team as a Trade Support Analyst. About 2 years later I grew into a more administrative role, liaising closely with Customers and the Support Team.

What do you like best about KCS?

KCS Group has such an exciting growth path, that change is truly a constant. There is always something new coming down the line which makes for interesting, challenging days, every day.

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Christina - Day in the Life

Christina - Technical Support Analyst (Dublin)

How long have you worked for KCS?

I started working for KCS in November 2014 as a Technical Support Analyst. I came to Kerridge Commercial Systems straight out of uni after studying Software Engineering at University of Stirling.

Describe a typical day

Most days start the same, catch up on emails and any work that may have come in from the night before. I usually spend the first half hour of my shift prioritising my workload and ensuring I have all the relevant information I need for any calls I work on that day.

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Sean - Day in the Life

Sean - Application Developer (North America)

How long have you worked for KCS?

I joined just after leaving Birmingham University, where I graduated in Physics.

What do you like best about KCS?

The people. Everyone here is ready to help and I think that’s really critical for the product as we have because of how complex it is we really need to be available to help each other at all times.

Watch the video and read more.

 

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Customer Conference 2017 Video

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