Electronic proof of delivery app for improved customer service
Providing a good trading experience is vital to your success. Especially with your product deliveries, which customers expect to work efficiently and without fuss. That’s why we’ve created ePOD, an electronic proof of delivery app for mobile devices to help you manage your entire customer delivery cycle with seamless efficiency.
How can ePOD help your business?
ePOD has streamlined our processes significantly. We no longer need to produce paper documents for our drivers or sort and file delivery notes on their return. All delivery information is on one screen. It's a real time-saver.
Paul Cornford, Howarth Timber & Building
Deliver the right goods at the right time
Delivering the right goods at the right time is key to ensuring repeat business and excellent customer service. And ensuring accuracy and efficiencies is essential in keeping up with customer expectations and positioning you at the forefront of a competitive marketplace. ePOD gives you all the tools to offer customers a joined-up and professional service.
- Electronic POD signatures instantly store on your ERP system, allowing fast query resolution.
- Drivers gain access to flexible features that allow them to manage unforeseen events as they occur.
- Load ePOD onto a smartphone or a rugged HHD - you choose the device that best suits your requirements.
Full delivery oversight in real-time
Everything about your delivery management cycle is visible and digitally recorded, and it’s simple and easy for staff to interact with the app. Branches and drivers can synchronise and optimise their tasks in real-time, helping drive countless efficiencies across your delivery service, while providing customers with reassurance and excellent customer service.
- Send notifications from your ERP system to advise customers they’re next in the delivery sequence.
- Drivers scan the delivery ticket, then record the recipient’s name and signature before emailing the POD.
- Shortages and damaged goods are recorded with notes and images for instant review by branch staff.
Proof of delivery that fits around you
Every company is different, so drivers have the flexibility to use ePOD how they wish. For example, drivers can load a route & vehicle manifests from your ERP system on to the app. Or, they can scan deliveries as they load and create the manifest on-the-fly. Either way, ePOD allows you to take the technology to the job rather than the other way around.
- Empower drivers to manage deliveries on-the-fly with an interface that adjusts to their skills & experience.
- Restrict less experienced drivers to record simple narratives against the delivery for the office to follow up.
- Experienced drivers can inform branch staff of any issues found in real-time for prompt and efficient resolution.
Check and confirm driver deliveries
Access delivery manifests on the move
Inform branch staff of any issues
See drivers' live position on maps
Record voice, take notes or photographs
Capture recipient names & signatures
Integrate details with your ERP system
Offer a seamless customer experience
Our cloud-based ERP solution empowers small to medium enterprises to manage all aspects of their business efficiently. And it's quick to learn for a fast return on investment.
Deliveries are more straightforward, and once they're confirmed, they're immediately available for invoicing. There's no manual filing or scanning of paperwork - just a clean, automated process.
James Platt, CaswellsGroup