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Trading in new ways, moving your merchant business online, and more: Read our Q&A with PBM

From finding new ways to trade, to ensuring safe working, 2020 has accelerated the need for merchants to embrace digital solutions such as e-commerce. We spoke to the Professional Builders Merchant about the shift to online:

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As a result of Covid-19 lockdowns, and social distancing guidelines, merchants are turning to e-commerce to ensure adaptability, and to continue to provide high-quality service to their customers. Abbie Smith sat down with Kerridge Commercial Systems to discuss the shift to online.

How has Kerridge CS adapted the services it offers as a result of the COVID-19 pandemic?

Right now, our customers are demanding solutions and services that enable them to trade in a new way, and to ensure the safety and wellbeing of their staff and customers as they adapt. This pandemic has also accelerated the demand for digital technology and other ways of interfacing with the ERP rather than the traditional terminal.

From the outset of this pandemic, KCS swiftly adapted to these circumstances. Although our consultants were unable to physically meet with customers, we have been busy offering online business and product consultancy services. We have utilised technology solutions (voice and video) that have enabled our teams to work collaboratively with customers, without the need to visit them on site.

During this period, we have been able to help our customers implement complete business solutions, providing all the training and consultancy required to enable customers to go live and to get an immediate return on their investment. With a full range of classroom training sessions, webinars and personalised consultancy on offer to our customers during the lockdown period, we have been able to really help our customers effectively use the period of downtime to expedite projects and quickly get ready to meet the new business challenges.

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