Discrete Manufacturing
Customer: Burtons Medical Equipment Ltd
Website: www.burtons.uk.com
Overview
Established in 1981, Burtons Medical Equipment Ltd manufactures, distributes and services high quality healthcare equipment to the medical and veterinary professions. By 2005, it had become increasingly clear that the company’s existing management system was unable to provide the consistent level of data retention and integrity necessary to cope with the demands of a successful and growing business – especially in such critical areas as stock control – which in turn was putting Burtons’ operating systems under pressure.
In replacing this with a Kerridge Commercial Systems (KCS) solution, Burtons has benefited from a number of key performance improvements throughout the business. In particular, K8 LV’s market-leading batch control functionality has enabled to the company to provide the level of traceability essential to meet rigorous client KPIs and ensure it meets the quality demands of ISO 9001:2000 and ISO 13845:2003.
Challenge
Burtons recognised the need for a stable, Windows-based platform which would allow for easy migration of existing computer skills within the business.
”At the same time, it had to bring together the three distinct aspects of our production, distribution and support operation with centralised data storage and control,” recalls IT manager, Mike Best.
“By consolidating information in this way, we would have complete visibility of every sale across all departments, so improving internal efficiencies and providing a better service to our clients.”
Solution
Having explored several options, Burtons selected KCS as providing the ideal combination of relevant and robust functionality, personalised.
“In addition, KCS worked closely with us throughout the development to ensure that our processes were perfectly aligned with the software,” he says. “As a result, implementation was smooth and the K8 LV solution has remained remarkably trouble-free ever since.
“Another important outcome of this partnership approach to implementation was a much sturdier and more resilient set of processes fully capable of managing our planned business growth.”
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KCS worked closely with us throughout the development to ensure that our processes were perfectly aligned with the software.
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