Empire Pipe and Supply goes live on Mincron business software
June 2017 — Houston — Over the weekend, Empire Pipe & Supply completed their successful implementation and went live with an on-premise Mincron distribution management software solution. Thanks to the dedicated team at Mincron, and the effort put in by everyone at Empire Pipe & Supply, the implementation was turned around in just five months.
Several Empire employees who had previously worked for another of our customers were instrumental in the reason their company chose a Mincron solution. As Director of Operations Jonathan Lindle described, “They were already familiar with the benefits that the SmartDistributor solution provides, namely its streamlined order processing and its leading inventory management and job management capabilities.”
Empire Pipe & Supply is headquartered in Birmingham, Ala., and has a branch location near Tallahassee, Fla. Founded in 1972, the waterworks distributor has built an outstanding reputation among contractors and municipalities in the Southeastern U.S. Among their broad range of products are materials involved for underground utility work, including steel casing; water meters; ductile iron pipe; and valves and hydrants.
“If it matters to you, it matters to us.”
Mincron, a Kerridge Commercial Systems (KCS) company, provides business solutions designed with mission-critical tools that help distributors improve efficiency, increase sales, enhance service, reduce costs — and ultimately boost profitability. It accomplishes this by managing, monitoring and analyzing every facet of distribution operations, and providing users with immediate accessibility to real time information and data. Distributors typically report achieving ROI within just a few years.
Our outstanding product is supported by a dedicated staff who have a “Service First” philosophy. They are dedicated to ensuring the most seamless transition possible when bringing a customer’s new system online. Mincron’s very experienced team has developed an implementation checklist of best practices that customers are guided through. Our staff is there every step of the way, including conducting real-world style training for users. And throughout our partnership, each customer has a dedicated support team who knows them and their business — and whose response time can be measured in minutes or hours, not days or weeks.
