Kerridge CS appoints new Chief Support Officer

Chris Owen

“The way you care for customers is evolving, with traditional methods being replaced by modern techniques and tools.”

Chris Owen, Chief Support Officer, Kerridge Commercial Systems

Kerridge Commercial Systems (KCS) has appointed Chris Owen in the new role of Chief Support Officer. Chris joins from JDA Software, a multinational company where, as Head of Global Delivery in Customer Success, he was directly responsible for the provision of Customer Services (Support & Cloud) to all of JDA’s customers globally.

At KCS, Chris’s goal is to create a leading support organisation by taking current best practices from industry and applying them to what is already a good support structure. He said, “The way you care for customers is evolving, with traditional methods being replaced by modern techniques and tools. For example, I’ll be looking to develop a knowledge base where customers with more common problems can self serve on a 24/7 basis rather than waiting until a support analyst becomes available in office hours. Where further work is required we’ll be working more effectively to identify what we need to do to provide immediate help, as well as what we can do long term to prevent a problem happening again.”

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EDP Limited rebrands to Kerridge Commercial Systems

Combining our industry knowledge and expertise

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Pete Clegg, Sales Account Manager said of the rebrand: “We have grown from a business with sixty people to an organisation with more than 850 and are now part of a strong global brand.”