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Knowledge Base

Our Knowledge Base is available to all K8 users of support.kerridgecs.com.

Highlights:

  • Over 600 articles available
  • Available 24/7, 365 days of the year
  • Aid to self-serve

Our experts have been adding helpful information and ‘how to…’ style articles, and there's more on the way. You will notice the option to “Search Knowledge Articles for Help”. Just type in a few key words, click 'Go', and the relevant articles will be available.

To find out more, please visit the customer portal support.kerridgecs.com or contact us.

Kerridge CS features in Builders Merchants Journal

Kerridge CS features in the August edition of the Builders Merchants Journal (BMJ). Check out the articles on Grant & Stone and JT Dove.

Grant & Stone take K8 to new timber brand

Family-run mixed merchant group extend the use of the K8 ERP solution to its new timber merchant operation.

JT Dove brings K8 on board

Builders' merchant, JT Dove Ltd has made a significant investment in a new ERP system to improve efficiencies and allow for the next phase of growth.

Click here to read the full articles.

Read the full articles.

For more from the BMJ, subscribe to the latest BMJ newsletter.

Speciality Fine Foods Fair: We are exhibiting!

Kerridge Commercial Systems (KCS) are delighted to be exhibiting at the upcoming Speciality Fine Foods Fair on 1st – 3rd September, taking place at the Olympia in London.

The show provides an unrivalled opportunity for independent retailers, distributors & wholesalers to source, network and get up to date with the latest trends in the industry. Register free here.

If you are reviewing your software, come by and visit us on stand 2332. Meet one of our team who will be able to discuss your needs with you and see how KCS can help you meet and exceed your business goals.

We look forward to seeing you there.

Neil Abraham

Neil Abraham has joined Kerridge Commercial Systems (KCS) as Director of Cloud Operations. The position is a new role at KCS, created as part of the company’s continuous investment in their K-Cloud team and cloud-based product service solutions.

The vast majority of customers now choose to consume their mission critical KCS software on a SaaS basis (Software as a Service) delivered from K-Cloud.

Neil and his team will be responsible for the design, provision and support of the whole cloud infrastructure at KCS, including the global management of KCS data centres and relationships with third party vendors/partners. Neil said, “I’ll also be focusing on the methodology that goes into delivering our cloud offerings, to ensure KCS delivers a top quality service in the most efficient way. I want to simplify the process of working with us for our customers, and to deliver a world class cloud service that KCS and our customers have total confidence in and to support their business critical IT systems and processes.”

Read the full story.

Don't be restrained by your ERP

Tony Pey, Head of Product Marketing at Kerridge Commercial Systems, examines how the role of an ERP system is changing. It’s still the engine that drives a business - but today merchants need to choose even more wisely to ensure their system not only delivers the functionality they need now and in the future, but that it can also co-exist in the new technology landscape.

To find out more, read the full blog post.

Advanced Columnar reports can be exported to spreadsheets.

K8 users can export Advanced Columnar reports to a spreadsheet, with formatting preserved. The spreadsheets may also be built on the server rather than connecting to the client directly, meaning that tasks may be configured within the system agent to produce spreadsheets ready for deployment elsewhere (e.g. automatically emailed as attachments via background tasks in the agent to nominated recipients). A user may use any spreadsheet viewer that supports office open xml format to view these spreadsheets.

To find out more, please contact us.

Olympic Fixings

“Before Vecta, we had to pull reports out of our ERP system and look at them in Excel – it was all very time consuming.”

Paul Gordon, Managing Director, Olympic Fixings

Vecta has revolutionized the ability to capture customer information at Olympic Fixings. Paul said, “Before Vecta, the only thing we knew internally about our customers was where to send their invoice! Now we have several thousand email addresses and we’ve been able to engage in direct marketing campaigns to key customer contacts where we send special offers and get orders in return! Previously the only way we sold was through direct selling from the rep, so Vecta has facilitated a more multi-channel approach.”

Read the full story.

Primaflow F & P

“We could see K8 was a modern, flexible and robust system that could cope with the demands of our industry.”

David Dunbavand, Programme Director, Primaflow F & P

The UK’s largest plumbing and heating wholesaler, Primaflow F & P, has implemented K8 ERP software across its three regional distribution centres, five regional sales offices and extended trans-shipment network, from which goods are delivered directly to independent merchant customers using the company’s own fleet of vehicles.

Read the full story.

Don't be restrained by your ERP!

ERP solutions have expanded over the years to encapsulate many core business functions including sales, finance, procurement, manufacturing, logistics and marketing. Due diligence on your part is therefore required to understand the breadth of available standard functionality that’s offered – not only for your current business needs but also to support your growth ambitions in the future. Study any potential partner’s roadmap – it may not be relevant to you now but it will give you a good indication of where you may be able to take your business in the future. Avoid bespoke elements to a solution unless absolutely necessary, as these can restrict your options for upgrades and moving your platform forwards in the future. Be mindful too that you will be partnering for the long term so a good cultural fit between you and your ERP provider is essential.

Click here to read the rest of the article online at Timber Trader UK.

Full article: Don't be restrained by your ERP!

Taylor & Sons

“I estimate the system has made the business 50% more efficient than it was before. Invoicing used to take me two or three weeks, now it’s done in less than a day. To me that time saved is priceless.”

Ian Taylor, Taylor & Sons

Ian Taylor’s early career was the perfect education for setting up his own timber merchant business in 2012. Working for a timber importer and processor on the Isle of Dogs he was immersed in the logistics of how timber came in to the UK from Poland, Canada and South America, as well as the machining process. His next job with a timber merchant taught him another aspect of the industry as well as providing valuable product knowledge about sheet and insulation materials.

Before moving into his current premises, Ian ran Taylor & Sons from home and stored his timber in a range of rented farm buildings and at the local cricket club. “In the early days my sons used to help me load up deliveries for the next morning,” he remembered. “In the evenings we could be seen walking the lengths of timber across the pitch as we weren’t allowed to drive the lorry over the grass near the club!”

Read the full story.

The BMF has announced the finalists for its 2019 Supplier Engagement Award. Eight companies, Crystal, Encon Insulation, Ibstock, JCB, Kerridge Commercial Systems, Knauf, Marsh Industries and Velux have been shortlisted for the Award from over 300 BMF supplier and service members.

The eight companies have actively sought to gain the greatest value from their membership during the last 12 months. They have successfully integrated membership of the BMF within their sales and marketing strategies and supported the BMF through attendance at meetings and events, and through various forms of event sponsorship.

Read the full article

It is great to see that our MD James Mitchell has taken the lead with the Kerridge Commercial Systems (KCS) team. He and 8 other KCS UK & Ireland employees are now qualified Mental Health First Aiders (MHFA).

Mental health issues are a normal part of life. We all have a personal responsibility to look after our own wellbeing as well as the mental health of those who we work with and care for. The business understands the importance of this, and therefore we have partnered with Mental Health First Aid (MHFA) England in order to increase mental health awareness and skills across the business.

Our aim will be to support employees by giving them the facts about mental health and the practical skills to support wellbeing, as we work towards building a healthier and more productive workplace, free from stigma.

What is a Digital Strategy and how do you create one?

You know that we now live in an increasingly digital world. For businesses, initially this meant having a website, then moving into e-commerce, and more recently, having a social media presence. However, the most forward-thinking businesses have now moved beyond these elements and are busy adopting their digital strategy.

To find out more, read the full blog post.

Multi stage despatch

Controls are now available to control this process. These allow for items that have been picked to a container (e.g. box or pallet) to be tracked on a pre-configured journey via multiple stages/waypoints through the warehouse and onto the truck. This process can be managed using hand held devices.

To find out more, please contact us.

Grant & Stone Timber Merchants

“Since implementing K8 we now have the accuracy and transparency we were looking for. Booking in and out is now so much better controlled and being a cloud based solution means we have the security of a complete disaster recovery service. Using the OMR (Order Margin Review) in particular is helping us to be more profitable.”

David Oliver, IT Manager Grant & Stone

Grant & Stone was set up in 1987. 50% of the family owned business’s turnover is made up from its builders’ merchants operation, with the remainder from the supply of plumbing and electrical materials. There are 29 branches in total, the newest being Grant & Stone’s first timber merchant, which opened last year in High Wycombe, Buckinghamshire.

Building Sales Manager, Alan Kent, said, “We’re known for our service being second to none. That’s because we treat our customers as customers, not numbers and that’s where we benefit. Also our product knowledge is very, very good.”

Results

  • Accuracy and transparency across all business processes
  • Data security through cloud based disaster recovery service
  • Clear view of stock position through integrated PI
  • Integrated financial accounting means everything is in one place
  • Manufacturing functionality has enhanced profits in the mill
  • Possibility to inter-operate with apps in the future

Read the full story.

JT Dove

“After a detailed review of the ERP market, I have confidence that this is the right System for JT Dove and that there is no other product with such a depth of advanced functionality for builders merchants.”

Steve Robinson, Managing Director, JT Dove

Leading Builders’ Merchant, JT Dove Ltd, has made a significant investment in a new ERP system to improve efficiencies and allow for the next phase of growth.

The new chosen ERP system, Kerridge Commercial Systems’ (KCS) K8, will be used across all of JT Doves 19 locations by around 190 users throughout the group, across the branches and in head office. The system will allow for better customer service through better support of the team and their daily activities.

K8 is a fully integrated system that comprises financial accounting as well as a suite of apps designed to digitally transform delivery, showroom and warehouse management tasks. These are accessed through the KCS Digital Services gateway that enables users to access, and proactively use, data from their version of K8 on an iOS or Android device.

At JT Dove there will be 60 drivers using the K8 ePOD app that will enable them to access and manage a branch generated electronic manifest with signature capture. KCS’s latest generation digital services will also be used to support their digital web development.

Read the full story.

KRM

“We have Vecta open on our desktops all day and every day. I think we sometimes forget how dependent we are on it. Without Vecta we would feel like we’d had our right arm cut off!”

Rachel Carter, Business Development Manager, KRM Building Supplies Ltd

KRM is an independent, family run builders’ merchant serving Nottinghamshire and Derbyshire. The Ilkeston based company supplies a wide range of building products including timber and landscaping materials.

There are 28 staff employed at KRM and customers range from local builders and ground workers to DIY enthusiasts. The experienced team at KRM also offers a brick matching service and materials quantity estimating.

Vecta combines world-class integrated sales analysis with CRM using up-to-date transactional data from a company’s ERP system alongside contact history, diary and more. A fully mobile, browser-based solution, Vecta is accessible 24/7 from desktop, tablet or smartphone.

Results

  • Granular sales analysis provided for the KRM team
  • Lost quotes monitored and analysed in depth
  • Effective diary and call management with link to Outlook
  • System tailored to suit KRM’s needs
  • Sales team able to review performance and customer status
  • Opportunities and issues highlighted via alerts

Read the full story.

Marcrist

“My Director immediately said it was just what we had been looking for - it ticked all the boxes for us.”

Simon Johnson, IT Manager, Marcrist

Marcrist International Limited specialises in the production of diamond-based products for cutting and drilling. The company, seen as a technology leader in its field with its premium quality products, distributes to professional users through merchants and distributors.

Results

  • Smooth implementation of combined sales analysis and CRM solution
  • Browser based customer and sales data always accessible via user dashboards
  • Sales representatives able to generate their own bespoke reports
  • No more re-keying of information into ERP system
  • Gap analysis identifies further sales opportunities
  • Total management visibility of team diaries and performance

Read the full story.

Konnect Conference 2019

The Kerridge CS (KCS) solution portfolio continues to grow

Over 150 of our customers travelled an estimated 60,000 miles between them to attend the Kerridge Commercial Systems (KCS) customer conference. A statistic, according to UK and Ireland Managing Director, James Mitchell, that demonstrated the enthusiasm K8 users have for learning and updating themselves on current versions and options in the KCS software portfolio.

Click here to watch the highlights video.

Conference delegates included companies that were new to the software as well as those who have been using it for 30 years plus. And, among the delegate companies involved in the distribution of timber and other building materials were those who worked in the more niche industries of fish radar systems and ginger biscuits!

Read the full story.

Support for Making Tax Digital for VAT (MTD), which requires the electronic submission of VAT Returns via the HMRC API has been developed within K8. You can prepare your VAT Return within K8 and submit this via the K8 MTD Bridge, which handles all of the communication with HMRC. You’ll have heard a lot from us about MTD recently, but if you still need assistance please don’t hesitate to contact us.

inspHire Limited is pleased to announce its acquisition of the inspHire software business from its reseller Elev8 Australia Pty Ltd.

inspHire has provided its award-winning rental solutions through its local reseller for the last 12 years and now plans to service customers directly. It targets a number of core markets including heavy plant, construction vehicles, powered access equipment, oil and gas equipment, portable toilets, audio visual and medical equipment.

inspHire has been providing its software solutions to the rental industry for a number of years and operates in Europe, North America and Africa, supporting over 1200 companies in 30+ countries. It is part of Kerridge Commercial Systems Group, who provides software to 15,000 customers worldwide, offering end to end ERP solutions including rental, supply chain management, financial management, CRM, warehouse management, transport management, business intelligence and ePOS solutions for the distribution and manufacturing markets.

Read the full story.

Nairobi, Kenya

Kerridge Commercial Systems (KCS), a specialist software provider, is proud to announce that they have officially opened an office in Nairobi, Kenya. KCS is focused on servicing the distributive and retail trades and have software solutions that allows businesses to streamline their processes and operations. These solutions are especially effective in helping businesses manage their stock.

The decision to open an office in Nairobi was made due to KCS already having a significant number of customers in Kenya. This strategic move will therefore further support their existing customer base and grow the business.

Des Nangle, Managing Director of Kerridge Commercial Systems, Africa, said “We are very excited about our investment in to Kenya. An ERP or a proper retail software solution is no longer optional for any SME or larger sized business. The world around us is constantly changing and competition is really tough. As a result, businesses need to maintain a competitive advantage by optimising processes and focusing on their customers. This is what is so great about our ERP and retail solutions; it is cost effective, quick to implement and can really change how a business operates, especially if it involves managing stock.”

KCS already has several Business Partners in Kenya and there are additional opportunities for other local businesses. This supports the Kenyan economy, via FDI (Foreign Direct Investment) and will result in new jobs being created. This initiative further supports and compliments our objective of providing quality service to both existing and new customers.

Trevor Dorasamy will be heading up the new Kenyan office. Dorasamy said “I have been in this industry for many years working closely with customers, matching solutions to individual business needs, resulting in improved performance. I believe that strong relationships are key to successful business journeys and I look forward to that journey with our Kenyan customers.”

Read the full story.

Konnect19 - Register here

We are delighted to announce our 2019 customer conference on Wednesday 1st & Thursday 2nd May at The De Vere Cotswold Water Park.

The event will be packed with presentations on the latest innovations with hints and tips on using our products and value-added products, as well as two guest speakers!

There will also be a networking dinner on the evening of Day 1, open to all attendees with plenty of opportunities to socialise and network with peers from your industry.

Bonus Electrical

“Our turn over has grown from £3m to £10m in just six years. K8 is supporting that growth because it’s helping us to buy stock in the right quantities and to analyse our sales activities like never before.”

Jamie Dawson, Bonus Electrical

Kerridge Commercial Systems (KCS)’ K8 software has delivered cost and time savings across every area of business for Hull-based wholesaler Bonus Electrical. A key element of the software is its ability to provide the business intelligence that the management team needed, enabling them to analyse sales in more depth.

Bonus’ Jamie Dawson said, “The integrated POD system is invaluable and helps us deal with queries quickly and more efficiently. Some of our customers ask for a lot of PODs and I often used to waste time wading through files and scanning paper copies for emailing. Now, I just retrieve them from the system by entering the order number. The time this has saved us is incredible.”

Read the full story.

Sarnia Foods

“We wanted to reduce the paper trail involved in our business and the system has allowed us to utilise scanning throughout all our processes and barcode everything as it goods in.”

Patrick Finigan. Director, Sarnia Foods

Sarnia Foods develops and manufactures food products for a variety of brands that, for whatever reason, are unable to take their own ideas forward into manufacturing. This allows their clients to concentrate on sales and marketing while the Sarnia team source packaging and ingredients and manage stock, production, packing and shipping. Through a direct link to some of its clients’ websites, the Sarnia team can take orders directly.

Read the full story.

Soundex and fuzzy logic searching

This enables standard word searches to utilise this search method. For example, typing ‘Brik’ would also return ‘Brick’ , typing ‘Smyth’ would return ‘Smith’, etc. It is possible to set default settings for the search at the system level or for individual searches allowing different searches to behave differently. The settings can be used to select whether the search uses fuzzy logic or soundex, neither or both. There are also settings to determine the “fuzziness” of the search as well as the ordering of the results.

FPS

“Vecta is usually the first thing my team look at in the morning. We all use it on a daily basis and invariably I have it running in the background all the time.”

Graham Knight, Operations Director – South, FPS

How does a leading national wholesale distribution business like FPS use its business systems to stay ahead of the competition?

Vecta for K8 integrated sales analysis and CRM, helps manage customer relationships by uniquely combining world-class sales intelligence with up to date transactional data from a highly sophisticated, wholesale distribution solution. It’s fully mobile, cloud based and accessible 24/7 from desktop, tablet or smartphone.

Read the full story.

Making Tax Digital (MTD) for VAT

Kerridge CS is pleased to provide MTD compliant software. Here is why K8 is the perfect solution for your business.

To find out more, read the full blog post.

James Mitchell

James Mitchell has joined Kerridge Commercial Systems (KCS) as Managing Director - UK and Ireland. With a strong background in global business management as well as technical credentials in the software industry, James’ recent roles include senior management positions within CDK, a global supplier of IT solutions for the automotive retail industry.

James’ appointment follows a period of strong growth at KCS, both organic and through acquisition, and will allow CEO Ian Bendelow to focus on the future growth strategy of the KCS group. As managing director of KCS in the UK and Ireland, James will report to Ian Bendelow – alongside the managing directors of the KCS businesses in North America, South Africa and the Netherlands.

James said, “I am delighted to be given the opportunity to lead a company that has such a strong portfolio of products which enable our customers to be market leaders in their industries. KCS’ strong customer partnership and heritage shows the company has been doing the right things over the years. I also value the commitment and backing we have from our investors, our executives’ clear vision as industry leaders for the future and the investments the company makes in innovating global products for the benefit of the entire customer base.”

Read the full story.

Planglow

“I would always recommend K8 LV, as I have always had a very positive experience when using it. The support team is brilliant too and has helped me to support my customers when they want data supplied in a certain format or if I need to create a particularly complicated report. They’re nice people to talk to too – and that counts for a lot!”

Bethen Darby, Director, Planglow

Planglow was an early adopter of K8 LV and started using the software in 2005. Before that the team used a DOS based system for accounting. Director, Bethen Darby, realised she needed a more sophisticated solution that would integrate accounts with sales information and would give her visibility of sales history and available stock. She chose K8 LV because she believed Kerridge Commercial Systems (KCS) would deliver high quality support and a personal service – a view she still holds to this day and which is now borne out of personal experience.

Read the full story.

The Sunday Times Track 200

We are delighted to announce that Kerridge Commercial Systems (KCS) has been ranked No. 98 in the Sunday Times HSBC International Track 200.

The league table ranks the top 200 of Britain’s mid-market private companies in order of fastest growing overseas sales. The league table is produced by Fast Track the Oxford firm that researches and ranks Britain’s top performing private companies.

When surveying the companies Fast Track found leading exporters have quietly secured overseas orders at a record rate almost double that achieved two years ago.

Private mid-market companies grew their international sales by an average of 31% a year for their past two years. Combined profits were £2.3bn, a 77% rise on the 2017 cohort.

This accelerations in sales is in part due to the fall in the pound. Yet it also reflects the strong demand for British goods and services.

Europe is a key market for the majority of the companies (86%) followed by North America (64%) and Asia (37%).

The nine strategic acquisitions KCS made in Europe, the US and South Africa were obviously instrumental in our international sales reaching £30.5m in 2018.

The full league table was published as a ten-page supplement within the business section of The Sunday Times on the 10th February 2019, in print, in the digital edition, and on the Fast Track website:

www.fasttrack.co.uk/company_profile/kerridge-commercial-systems-2/

Reproduced by permission. Copyright The Sunday Times HSBC International Track 200

Read the full story.

Making Tax Digital

With changes coming into force relating to the way VAT registered businesses have to file their VAT for periods including and beyond 1st April 2019, Kerridge Commercial Systems (KCS) has developed a series of software changes within their K8 solution allowing merchants to submit their VAT return directly from their ERP system - in line with these new regulations.

The new ‘Making Tax Digital for VAT’ requirements stipulate that VAT registered businesses with taxable turnover above the VAT registration threshold must keep records in digital form and file their VAT returns using software.

Read the full story.

Pete Clegg

Kerridge Commercial Systems, provider of integrated software solutions for manufacturing, wholesale and distribution, have today announced that Electronic Data Processing Limited (EDP) has been rebranded as Kerridge Commercial Systems (KCS).

Over four decades of steady growth and diversification, KCS has acquired a number of companies each trading with a different name. With that in mind and after much research and consideration, KCS decided to reduce the complexity of the brand by incorporating each of the new companies within the KCS name, now incorporating and renaming EDP.

Pete Clegg, Sales Account Manager said of the rebrand: “We have grown from a business with sixty people to an organisation with more than 850 and are now part of a strong global brand. The EDP team have worked within very similar markets to our new KCS colleagues for many years now. It is a great opportunity to combine our industry knowledge and expertise to continue to service our customers old and new with innovative, market leading solutions with a strong unified company name.”

Read the full story.

The Evolution of IT Support

Chris Owen, Chief Support Officer at Kerridge Commercial Systems (KCS), explains some of the methods that IT support teams use to solve your technological problems.

To find out more, read the full blog post.

Recognising that MTD comes into force for VAT periods starting on or after 1st April 2019, Kerridge Commercial Systems (KCS) has a series of changes planned which will enable your business to submit your VAT Return directly from the application suite. A new desktop application will enable you to integrate directly with HMRC via the published API. Once the VAT Return has been completed within K8, it will be made available to the new program for onwards transmission.

Read the full story.

The Benefits of ePOD

Tony Pey, Head of Product Marketing at Kerridge Commercial Systems (KCS), explains how using a computer system with integrated ePOD (electronic point of delivery) as part of its delivery management solution will enable you to manage every aspect of the delivery cycle.

To find out more, read the full blog post.

How to Combat Shopping Cart Abandonment

Shopping cart abandonment can lead to major concerns for online businesses, especially when they experience them in high levels. Considering the fact that at least 50% of all carts are abandoned during the online shopping cycle, it is important that online merchants do everything in their power to ensure that customers continue with their shopping process, and complete the purchase.

To find out more, read the full blog post.

AGP Business Software rebrands as Kerridge Commercial Systems

AGP Business Software, supplier of ERP software for various industries, will continue under the flag of Kerridge Commercial Systems, a supplier of advanced, fully integrated business solutions for companies active in the wholesale, rental, projects and installation industries.

The rebranding is the next step after the acquisition of AGP by Kerridge Commercial Systems in January 2018.

AGP Business Software has been working since 1977 to automate and optimize business processes by means of trade, installation, project and rental software. The company has a branch in Capelle aan den IJssel and the head office is in Veghel. Kerridge Commercial Systems is located in Sliedrecht. After the rebranding, the three locations will officially continue as one company and one team with a portfolio of multiple solutions for the trading and distribution, rental, projects and installation sectors.

Broader portfolio of solutions

The current product portfolio of AGP Business Software will remain prominently available within the market. Danny Scheffers, Unit Manager at AGP Business Software at Capelle aan den IJssel: "Our location in Capelle aan den IJssel will continue to focus on solutions specifically aimed at the installation sector. The service and working method also remain the same. However, the rebranding offers opportunities to provide customers with an even broader portfolio of solutions. In addition, we are in the process of updating our current solutions package to support customers even better. "

Rutger Scherpenhuysen, Sales Manager at AGP Business Software Veghel: "With the acquisition of AGP by Kerridge Commercial Systems, we are part of a strong global organization. We have grown from an organization with sixty people to an organization with more than 850 employees. That meant a rapid acceleration in innovation in technology and IT solutions. We can now anticipate the wishes of customers and the market even faster. Thanks to the expansion of our available expertise and our product portfolio, we are also able to serve customers even better. We look forward to continuing with our team under the name Kerridge Commercial Systems. "

7 Essential ERP supplier support staff questions you should ask

Do you feel valued, secure and all swotted up about your prospective ERP solution? If you still feel like you need to get some answers from your supplier, you’re in luck. Kerridge CS has come up with seven essential questions that you need to get the answers to before you invest in Enterprise Resource Planning software.

To find out more, read the full blog post.

How Can You Achieve Digital Transformation?

Tony Pey, Head of Product Marketing, examines how to really achieve digital transformation, by using IT to change your business’s culture and behavior.

You process sales transactions on your ERP system. You have a website. Your customers can trade with you over the internet. You market your business on various social media platforms.

Does this mean you can sit back and bask in the belief that you have ‘digitally transformed’ your business? Unfortunately not. The briefest of research into this complex subject and its definition will show you that ‘digital transformation’ is all about implementing technology to change the culture and behaviours within a business - rather than just using it to streamline existing processes.

To find out more, read the full blog post.

IoT Problems: Are Connected Devices Secure?

As we have discussed in great detail on our blog, the Internet of Things (IoT) has changed how manufacturers operate. While the move is undoubtedly positive, offering numerous benefits, the increased use of connected devices has made manufacturers more vulnerable to cyberattack.

Here are two key considerations to make when it comes to protecting your IoT devices against cyberattacks:

To find out more, read the full blog post.

Kerridge Commercial Systems (KCS), a leading supplier of software to wholesalers, merchants and other distributive businesses, has acquired InspHire and Current-RMS. InspHire is a premium supplier of software to European, US and Australian-based companies that rent heavy plant and construction vehicles. Current-RMS supplies cloud based, fully integrated rental management solutions to the AV, production and event industries.

Solutions provided by UK-based KCS are used by 15,000 companies worldwide and include fully integrated ERP systems comprising supply chain management, financial accounting, CRM, warehouse and transport management, eCommerce, ePOS and business intelligence. Both acquisitions will allow KCS to strengthen its presence in the hire industry and to offer additional functionality to its UK and global customer base. The InspHire and Current-RMS teams have welcomed the acquisitions, as KCS will be investing in the development of their products, as well as maintaining and supporting them in the future. A further key benefit for InspHire is the support KCS will provide around its expansion in the US, an important market for function-rich hire software.

Ian Bendelow, CEO of KCS said, “The acquisitions of InspHire and Current-RMS deliver a great opportunity for us to strengthen our presence in the hire software market in the UK, as well as developing further global opportunities in this sector. They are both very high quality businesses with offerings that are complementary to our own. We’re looking forward to working with their employees and to welcoming them to the KCS family.”

InspHire and Current-RMS will operate as independent business units within KCS, under their existing management teams. Working alongside their KCS counterparts, they will be making operational improvements to benefit existing and future customers.

Raven Roofing

“It’s a system that just keeps giving - and we’re learning more all the time.”

Mandy Humm, Financial Controller, Raven Roofing Supplies

The relationship between Raven Roofing Supplies and Kerridge Commercial Systems (KCS) goes back to 2004 when the company started to use an early KCS trading system alongside its accountancy package.

Five years later, during which time Raven opened three new branches, director Mark Applebee said, “I’m in no doubt that the results of the past five years have been partly attributable to how well we have made use of the system and our partnership with KCS.”

Read the full story.

EEF’s Executive Survey 2018

There has been much speculation around what 2018 will bring for manufacturers. From the continuation of 2017’s trends to wild guesses. In reality, the people who are best placed to make these predictions are those who know the industry best; you — the manufacturer.

Earlier this year, EEF published the EEF Executive Survey. In it, manufacturers share their expectations for the next 12 months, highlighting what they believe will be their strongest areas of opportunity and the challenges they will face along the way.

To find out more, read the full blog post.

Chris Owen

“The way you care for customers is evolving, with traditional methods being replaced by modern techniques and tools.”

Chris Owen, Chief Support Officer, Kerridge Commercial Systems

Kerridge Commercial Systems (KCS) has appointed Chris Owen in the new role of Chief Support Officer. Chris joins from JDA Software, a multinational company where, as Head of Global Delivery in Customer Success, he was directly responsible for the provision of Customer Services (Support & Cloud) to all of JDA’s customers globally.

At KCS, Chris’s goal is to create a leading support organisation by taking current best practices from industry and applying them to what is already a good support structure. He said, “The way you care for customers is evolving, with traditional methods being replaced by modern techniques and tools. For example, I’ll be looking to develop a knowledge base where customers with more common problems can self serve on a 24/7 basis rather than waiting until a support analyst becomes available in office hours. Where further work is required we’ll be working more effectively to identify what we need to do to provide immediate help, as well as what we can do long term to prevent a problem happening again.”

Read the full story.

Kerridge Commercial Systems (KCS) is pleased to announce the acquisition of EDP, a company listed on The London Stock Exchange. EDP supplies sales analytics & CRM and ERP software, such as Vecta and Quantum, to merchants and other distributors. The K8 ERP solution, developed by KCS, is widely used in similar markets, where the company has over 40 years of experience and is a recognised thought leader in trading and management technology. Clearly the acquisition is a good fit for both businesses.

During the past eight years KCS has grown rapidly, both organically and through the acquisition of a number of businesses, to extend its geographical reach, add product capability and extend into adjacent vertical markets. The company now serves over 10,000 customers across Europe, South Africa and the United States.

By integrating the EDP business with KCS, all customers will be offered a more extensive product suite. KCS will also offer the Vecta CRM/BI product to its wider global customer base as a stand-alone product, as well as integrating it as a module within some of the KCS products. KCS will continue to service and support customers using EDP’s Quantum, Merchant, Charisma, Esprit and The Business Programme products. Over time, KCS will offer alternative products (such as its core K8 ERP system) to EDP customers, as potential longer-term solutions.

Commenting on the acquisition, Ian Bendelow, Chief Executive Officer of KCS said, “The acquisition of EDP is a great opportunity to accelerate our strategy. It brings us greater presence in the UK and an increased platform for growth in our traditional markets. EDP is a high quality business with customer offerings that are highly complementary to KCS. We welcome EDP employees to the group and look forward to working with them.”

Sir Michael Heller, Non-Executive Chairman of EDP said, “The EDP and KCS businesses have been good competitors for many years, addressing the needs of customers in the same vertical markets. Accordingly the EDP directors believe that KCS’ activities provide a strong fit with those of EDP and that KCS is an appropriate partner to continue the development of the EDP business. The additional resources that KCS will bring will mean that it is well positioned and resourced to support EDP and the future growth of the EDP business.”

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Measurement & Evaluation

Monitoring business performance on the basis of timely and accurate information is a key priority for decision-makers in the fast-moving distributive trades.

K8 Business Intelligence gives individuals or departments access to secure, centralised data at the precise level they need to perform their roles effectively.

To find out more, read the full blog post.

Aerco

“By migrating to K8, we will have everything in one place and our business processes can become more streamlined.”

Harry Laughton, General Manager, Aerco

West Sussex based Aerco, a distributor of safety critical electrical components for the rail and military aerospace markets, has upgraded to K8, an ERP solution developed by Kerridge Commercial Systems (KCS). For the past 15 years the company has been using the KCS One Office solution.

Harry Laughton, General Manager at Aerco, said, “One Office has worked well for us in the past but, as the company has grown, it has been unable to keep up. We were holding the system together through some bespoke programming by members of our team but this meant we needed to keep going in and out of different programmes. It was clearly time to upgrade and, by migrating to K8, we will have everything in one place and our business processes can become more streamlined.”

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Annual Manufacturing Report 2018

It seems like only yesterday we published our review of the Annual Manufacturing Report 2017. Since then, manufacturing has been a whirlwind of data, the Internet of Things (IoT) and Brexit uncertainty — and before you’ve had time to think, 2018’s edition of the report has landed on your desk.

In this blog post, we present you with a rundown of the biggest talking points from this year’s release for some easy lunchtime reading.

To find out more, read the full blog post.

Lakeview Computers Ltd.

“We are very excited to make this announcement. As we continue to grow as a group, it makes sense to have our people and products under one brand name.”

Dawn Aldwinckle, UK Sales Director - New Business, Kerridge Commercial Systems

1 August 2018 – Kerridge Commercial Systems, provider of integrated software solutions for manufacturing, wholesale and distribution, announced today that Lakeview has been rebranded as Kerridge Commercial Systems (KCS).

Over the last four decades of steady growth, KCS has acquired several companies each coming with a different name, which has become somewhat complex to navigate. Based on much research and discussion KCS, has decided to reduce the complexity of their brand by renaming Lakeview.

“We are very excited to make this announcement,” explained Dawn Aldwinckle, UK Sales Director. “As we continue to grow as a group, it makes sense to have our people and products under one brand name. The Kerridge Commercial Systems brand reflects our commitment to remain at the forefront of technology for our manufacturing, wholesale and distribution customers globally. We will continue to focus on innovating and delivering market-leading ERP solutions – only now we are reflecting this with a strong, unified company name.”

UK headquartered KCS already provides software to 15,000 customers worldwide, offering end to end ERP solutions including Supply Chain Management, Financial Management, CRM, Warehouse Management, Business Intelligence, ePOS, and more, specifically for the distribution, manufacturing and wholesale markets. The rebrand supports the company’s strategy of continued growth and follows five acquisitions during the last 24 months in the UK, USA, South Africa and the Netherlands.

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EDP Limited rebrands to Kerridge Commercial Systems

Combining our industry knowledge and expertise

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Pete Clegg, Sales Account Manager said of the rebrand: “We have grown from a business with sixty people to an organisation with more than 850 and are now part of a strong global brand.”