Tony Pey, Head of Product Marketing at Kerridge Commercial Systems (KCS), explains how using a computer system with integrated ePOD (electronic point of delivery) as part of its delivery management solution will enable you to manage every aspect of the delivery cycle.
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Delivering the right products to your customers at the right time is vital to maintaining high levels of customer service. Ensuring that deliveries are error-free, or errors are resolved quickly and efficiently, is also important for ensuring accurate and timely invoicing. Capturing customer signatures and images at the time of delivery and having PODs instantly available to staff and customers is another key element to the fast and successful resolution of any issues.
Lets your drivers manage customer deliveries and capture recipient names, images and signatures
Informs branch staff immediately of any issues so these can be resolved quickly and efficiently
Captures more detail and images for follow-up when required
Can be deployed on either a smartphone or a handheld device
Will work in both online and offline mode so all updates happen as close to real-time as possible
Sends automatic notifications to customers informing them when the driver is en-route
Automatically updates the delivery in the ERP system, making the signed POD instantly available for the customer to view and download from their login area
Our K8 software is a fully integrated trading and business management solution already used widely in the merchant industry. It combines a suite of modules including sales order processing, purchasing, finance, stock control, CRM, eCommerce and business intelligence, rebate management and a delivery management module that includes fully integrated electronic proof of delivery.
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