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Service Scheduling

Service Scheduling and Service Diary software

Quickly schedule and dispatch the best qualified and most available field service engineers

The Service Scheduling module within our field service solution enables you to quickly view the availability of every field service engineer via the Service Diary. All calls can be quickly matched to an engineer’s skill set and location then assigned to the best qualified and most available engineer – visits are scheduled with ease, at the click of a button.

Field service engineers are updated with notifications and workflows, resulting in quicker response times and an increased level of customer service.

All calls are scheduled in a timely manner, meeting every customer’s specific SLA (service level agreement).

Field Service Scheduling software – benefits at a glance:

  • Schedule the best qualified and most available engineer for every call

  • Optimised scheduling results in increased revenue per engineer

  • Capability to automate regular preventative work for a more proactive maintenance service

  • Automatic notifications of any potential clashing appointments ensure a seamless service

  • User-friendly Service Diary with chart style displays and highlighted work types

Read our blog post: Keep your field service engineers connected!

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EDP Limited rebrands to Kerridge Commercial Systems

Combining our industry knowledge and expertise

Read more.

Pete Clegg, Sales Account Manager said of the rebrand: “We have grown from a business with sixty people to an organisation with more than 850 and are now part of a strong global brand.”