A Day in the Life - Christina

Technical Support Analyst (Dublin)

How long have you worked for Kerridge Commercial Systems (KCS)?

I started working for KCS in November 2014 as a Technical Support Analyst. I came to Kerridge Commercial Systems straight out of uni after studying Software Engineering at the University of Stirling.

Describe a typical day

Most days start the same, catch up on emails and any work that may have come in from the night before. I usually spend the first half hour of my shift prioritising my workload and ensuring I have all the relevant information I need for any calls I work on that day. I spend the rest of the day setting up new systems, and replicating issues that our live customers are experiencing in an aim to resolve their issues. In technical support, we work closely with all other departments, if they have any issues with work they are completing, we can step through the code and advise them why different parts of the system are working the way they are. I enjoy this part of the work as I get to interact with different personalities on a daily basis, and speak with people of different technical backgrounds.

Datawright rebrands to become Kerridge Commercial Systems

We will continue to focus on innovating and delivering market-leading ERP solutions

Read more.

“We are very excited to make this announcement,” explained Kevin Stalker, Software Director. “As we continue to grow as a group, it makes sense to have our people and products under one brand name. The Kerridge Commercial Systems brand reflects our commitment to remain at the forefront of technology for our manufacturing, field service and distribution customers globally.”