Williams moves to Kerridge Commercial Systems (KCS)

Plumbers & Heating


Williams and Co


Customer: Williams & Co

What we did: Implemented K8

Site link: www.williams.uk.com

Gains and benefits

Plumbing and heating merchant Williams, operates a strict trade only policy, and focuses on serving independently owned businesses with 1 - 5 staff.

“By focusing purely on this type of customer,” explained Managing Director, Ray Stafford, “we can dispense with a retail showroom and concentrate on offering the best value proposition to this specific sector.”

It’s an effective business model with the company seeing an annual compound rate of growth of 20% per annum for the last 17 years – a rate Mr Stafford says he plans will continue.

As the company prepares to implement K8, a KCS solution, Mr Stafford explained the decision. “The driver to upgrade from our existing computer system was its age. We had developed it in house during the 1980s and extracting any useful information from it was a tiresome, manual process. It provided us with no business intelligence and had no connectivity with the outside world!”

K8 is a fully integrated trading and business management solution designed for all types and sizes of merchant. Sales processing, stock management and CRM are all supplied as standard modules, as are fully integrated financials and a robust rebate management functionality.

Read the full story here.


What stood out with K8, was how the KCS team intuitively understood how we operate and that the system’s functionality seemed to be already mapped to fit all our business processes.

- Ray Stafford, Managing Director, Williams & Co



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Customer Conference 2017 Video

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