K8 Field Service – delivering valuable benefits for Kellys Printing Solutions

Field Service

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Kellys Printing Solutions

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Customer: Kellys Printing Solutions

Site link: www.kellysmfp.com

Challenge

Established in 1982, Kellys Printing Solutions supplies comprehensive print management solutions and services. Working in partnership with Kyocera – as the exclusive Scottish distributor, the company currently supports mono and colour desktop printers, copiers and multi-function devices across Scotland. Sectors served by Kellys include education, legal, estate agents and oil exploration - including some printer installations being maintained on North Sea oil and gas platforms.

The K8 Field Service story for Kellys began in 1997 when, having outgrown its largely manual systems, the company implemented what was then a text-based product. Kellys later moved to the Windows-based version of K8 Field Service and in 2013 completed a further major upgrade. Among many functionality improvements, this release included integration with device meter readings which enabled invoice generation to be automated. The Field Service app, which was also implemented, meant that Kellys’ team of field based technicians gained complete control of their service bookings, work flow and parts fulfilment.

At Kellys, contracts range from a single device to large, fully integrated document management solutions across multiple sites. Ruairidh McLachlan, service manager said, “With more than 300 multi-function devices carried in stock at any one time, one of our strengths is being able to supply customers at short notice from our warehouse. Supported by K8 Field Service, we have the capability of being able to install equipment within 24 hours from receipt of order”.

Gains and benefits

  • Intuitive graphical user interface
  • Flexible sales order processing functionality
  • Integrated meter reading for automated billing
  • Real-time engineer communications
  • Mobile app streamlines engineering processes
  • Complete stock control – including van stocks
  • Excellent day-to-day and upgrade support
  • Human error issues eliminated
  • Improved customer service capabilities
  • Lean, efficient business management

Read the full story here.

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The system enables us to operate lean and efficiently in a highly competitive market.

- Ruairidh McLachlan, Service Manager, Kellys Printing Solutions

 

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