Success Stories

Builders Merchants

Previous

MKM Building Supplies

Next

Customer: MKM Building Supplies

What we did: Implemented K8

Site link: www.mkmbs.co.uk

Challenge

Prior to implementing K8, MKM used a system that had come to the end of its life. The company needed to move to a modern, fully integrated and scalable system that would enable the business to expand and move forwards. MKM sought to partner with a company that understood their sector and who they could engage with for focussed product development.

Based in Hull, MKM Building Supplies is the UK’s largest independent builders’ merchants. Established in 1996, the company, which continues to grow, currently operates 51 branches across the UK, serving in excess of 25,000 customers annually.

David Kilburn, who founded the company, had previously used Kerridge Commercial Systems products, and in 2006, when the need arose to replace MKM’s text-based system, K8 was shortlisted as a prime contender. The system was first configured to run 18 branches and now has around 500 users.

In addition to K8’s established reputation as a class- leading solution for the sector, one of the big plusses in moving to K8 was that MKM could have all the requisite functionality in a standard system without the need for bespoke modifications. Furthermore, as a result of using a hosted platform in place of an in-house server, the MKM IT team have been able to take care of branch-level operator training as well as local application support. It has been an important factor in MKM’s development knowing that the system’s infrastructure is being well looked after 24/7.

K8 has proved itself capable of supporting the company’s principles of delivering high quality customer service. It has meant that the ‘stake-holding’ branch managers can use the system to suit their local requirements, while at the same time maintaining central control. K8, which MKM’s technical team have fine-tuned in a number of key areas, has helped the company to grow so successfully in a short period of time.

Receive 5 tips on how to update your warehouse and stock efficiently.

Gains and benefits

  • Branch roll-out template
  • Recommended order facility
  • Excellent stock control tools
  • Supports customer service goals
  • Effective financial controls
  • Robust credit chase processes
  • Tailored workplace dashboards
  • K8 electronic forms and documentation
  • Scalable platform for future development

ASL Case Study

//

K8 provides a highly stable platform which allows us to successfully transact business with virtually no downtime or operational difficulties.

- Edward Broderick, IT Manager

 

Builders Merchants

Previous

F30 Building Products

Next

Customer: F30 Building Products

What we did: Implemented K8

Site link: www.f30buildingproducts.co.uk

Challenge

F30 was founded in 2012 as a supplier of specialist building products such as structural waterproofing systems and brickwork and formwork ancillaries to the bricklaying and civil engineering sectors.

An accounts package at ‘breaking point’ was the driver for F30 Building Products Ltd (F30) to upgrade to K8 software from Kerridge Commercial Systems (KCS). “The program had served us well,” explained F30 Managing Director, Rob Pearce, “But it was starting to slow down and wasn’t capable of managing the volumes of data we are entering as the business grows.”

“We pride ourselves on unrivalled customer service and expert, unbiased technical advice,” he said. Based in Bristol, the company set up a second depot in Plymouth in 2016 and has already opened a second warehouse there to expand the stock profile to meet local demand. Mr Pearce said he has plans to open further branches with locations still to be confirmed.

“We looked at two other ERP systems,” he explained. “But K8 was only ever going to be the system we went forward with. Its scalability and multi-site functionality means it’s really future proof for us. I’m convinced the speed of the system and how it will give us real time information in each depot will revolutionise the business. At the moment we are processing everything including sales, purchasing and accounting at our head office in Bristol, which is frustrating for our team in Plymouth as they are unable to operate autonomously.”

“Stock control and logistics will now be managed on a local level and the branch managers can have complete control over their depots. I know they’re looking forward to this! Being able to drill down into specific data will let us produce detailed management reports quickly and easily and manage KPIs for the team, suppliers and customers. I’m also looking forward to using the K8 CRM system and being able to share and store more information effectively.”

Read the full story here.

//

K8 will put us on a level operating field with the biggest names in our industry.

- Rob Pearce, Director, F30

 

Builders Merchants

Previous

Longwater Construction Supplies Ltd

Next

Customer: Longwater Construction Supplies Ltd

What we did: Implemented K8

Site link: www.longwatergravel.co.uk

Challenge

Longwater Construction Supplies Ltd and Longwater(South East) Ltd have decided to use K8, the ERP system developed by Kerridge Commercial Systems (KCS). The Longwater companies are based in Norwich and Essex and serve all types of customer from DIY enthusiasts to major groundworking companies.

A fleet of nine trucks in Norwich and two in Essex deliver materials throughout East Anglia. The companies have further plans for growth both geographically and by product. Finance Director, Colin Clark, believes the customer service delivered by a very experienced sales team is what sets them apart from the competition. He said, “Our highlevels of service extend to our yard staff and delivery drivers who all regularly receive praise for their reliability, helpfulness and overall dedication to customer needs.”

According to Mr Clark, the driver behind the software upgrade at Longwater was the need to be in better control of the companies’ success and to be able to develop methods of improvement to a very positive and focused business model. “We needed a system that gave us the ability to fully understand why we are so strong in our competitive market,” he said. “K8 was well known to many of us, as some of our team have used it in previous merchant roles. We also looked at upgrading our existing product as well as solutions from several other software providers.

Read the full story here.

//

The KCS offering had a great reputation and was regarded as the market leader by other merchant business owners we questioned.

- Colin Clark, Finance Director, Longwater Construction Supplies Ltd

 

Builders Merchants

Previous

TBS Building Supplies

Next

Customer: TBS Building Supplies

What we did: Implemented K8

Site link: www.tbsdirect.co.uk

K8 continues to evolve with TBS

For the last 10 years Nick Porter has been involved with looking after IT at TBS, a two branch merchant business in Northamptonshire. Nick and his seven strong team are also responsible for managing all the IT systems across the House of Goodness group – the company that owns TBS and operates a variety of other businesses including health food wholesaling, farming, timber importing and worktop manufacturing.

The House of Goodness group has used a Kerridge Commercial Systems (KCS) solution to manage its finance since the mid 90s when the group first progressed from a paper system. When it was time for TBS to upgrade from its legacy trading system, it made sense to consider the full K8 solution alongside the other contenders.

“Our legacy system had been in place at TBS for a very long time,” explained Nick, “and the software simply wasn’t keeping up with the needs of the industry. The biggest issue was trying to integrate it with our website. We wanted to trade more effectively online and, although we had developed various ‘workarounds’, orders still had to be re-keyed and any information was only up to date as of the night before.”

Nick and his team shortlisted three providers including KCS and asked the branch managers and other key staff to score the functionality of each system. “They were all capable systems,” he said, “but K8 scored consistently better across the board - as a whole package it just delivered!”

Read the full story here.

//

We’ll soon upgrade to Web Builder’s new responsive version as we know that many of our customers are accessing our site on their smartphones. This upgrade will also allow us to offer online account payment.

- Nick Porter, IT Manager, TBS Building Supplies

 

Builders Merchants

Previous

LSK Supplies

Next

Customer: LSK Supplies

What we did: Implemented K8

Site link: www.lsksupplies.co.uk

Leading Scottish ironmonger prepares for the future with K8

Established in 1999, LSK Supplies is a family-run architectural ironmonger and builders’ merchant. Scotland’s largest independent architectural ironmongers, the company has six branches in west central Scotland and two more branches opening early 2016. Serving both trade and retail customers LSK focusses on delivering a positive customer experience. The company selected K8 to support future growth, opting for a cloud-based solution to minimise IT overheads.

The need for a new system

LSK’s previous system had served the business well - the software managed the core processes for selling, purchasing and stock control. However, LSK had developed and required a system that was more future-proof. The company needed an advanced, fully integrated system to improve the efficiency of its customer contact ‘touch points’ – particularly in managing transactions, invoicing and payment processing. Ryan Cairley, LSK’s Project Manager, said “Being able to take full advantage of new technologies, advanced functionality and having greater depth and breadth of information were the priorities. Financial tools, ease of use and being able to use the company’s existing infrastructure, were also key requirements for the business.”

Choosing K8

LSK Managing Director, Garry Bell, researched a number of alternative systems before choosing K8. The company understood K8’s established reputation, but after talking to businesses with K8 experience, it became clear that the system met the LSK’s requirements. “In terms of reliability, functionality and readiness to support our future growth, K8 was the best system for us. Specifically, its capabilities to present accurate and real time management information - especially sales and purchasing patterns, were significant factors in our decision. We were also impressed with Kerridge Commercial Systems (KCS) as a progressive company with proven R&D credentials.”

Successful implementation

One particular aspect of K8 that appealed to LSK was its considerable flexibility and adaptability. During the system set-up, Ryan and his colleagues took time to understand how K8 could be fine-tuned to suit the business. Early engagement and commitment certainly paid off; moreover, it gave LSK complete ownership of its new system. Complementing this was the ‘train the trainer’ approach used to introduce the system to the staff; LSK also compiled help sheets to help build user skills and competencies.

“KCS consultants were immensely helpful. They shared their knowledge willingly and guided us through data conversion Talking to us about how we would get the best from our new system, the consultants also gave us confidence to move forward leading to a smooth, successful implementation and well-supported go-live.”

Solid foundation

LSK stated that K8 has now settled in well, with some specific projects to consider in the next year or so. “The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.” LSK is in a particularly competitive industry and appreciates the importance of meeting customer demands. “With K8 we are already one step ahead and have the system behind us to adapt to new demands from new and existing customers,” said Ryan.

LSK implemented K8 with energy and enthusiasm – clearly a company that’s seizing the power of technology for a successful future.

Highlights

  • Flexible and adaptable solution
  • Strong user engagement
  • Successful training programme
  • Fully supported go live
  • Fewer trading issues
  • Development potential

Benefits

  • Greater efficiency and productivity
  • Improved customer processes and service levels
  • Significant gains from digital signature capture
  • Real-time management information

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.

- Ryan Cairley, Project Manager, LSK Supplies

 

Retailers

Previous

London Transport

Next

Customer: London Transport PASS (Passenger Agents Sales Service)

What we did: Implemented OneOffice

Challenge

PASS (Passenger Agents Sales Service) operates as an independent commercial trading unit within London Transport. A multi-million pound business, PASS supplies daily, weekly and monthly passes, child rate photocards and Travelcards through a network of 2,300 agents. Most agents are small newsagents/tobacconists located throughout the London Transport area covering Greater London and the Home Counties. PASS is also responsible for bulk sales of tickets to local authorities for OAPs and students as well as to large companies for their employees.

When it took over responsibilities for passes and cards, PASS found a significant difference between the physical stock of tickets in its warehouse or with agents and the recorded figures. There are some 200 different types of tickets required to cover every zone, time period and type of traveller. Since records of sales are based on a valid stock reconciliation, PASS had to undertake a full audit and revise all the records. The previous IBM System 36-based accounting system did not have the necessary capabilities and consequently PASS had to find a new system.

Gains and benefits

  • Fully integrated accounting - tight financial control of every process – more efficient and effective
  • Ticket stocks and allocations now fully controlled – saves time and saves money
  • Discrepancy error rates fallen to negligible levels
  • Sales forecasting provides management information and agent support
  • Field staff use HHDs for stocks movement recording, invoicing and re-ordering
  • Field-based operations enables fast payment collection and improved cash flow
  • Management accounts produced very soon after month end – improved management processes

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

Together, we have developed a very efficient, fully functional, integrated ticket management system.

- David White, IT Manager, London Transport PASS

 

Bathroom & Kitchens

Previous

Howdens Joinery

Next

Customer: Howdens Joinery

What we did: Implemented K8

Site link: www.howdens.com

Howdens and Kerridge Commercial Systems – working together to build strong systems

A company that operates 642+ branches and manages 450,000 trade accounts clearly needs robust software to ensure sales are processed efficiently and inventory is managed visibly and accurately. Ten years ago Howdens Joinery chose K8, an ERP (Enterprise Resource Planning) solution developed by Kerridge Commercial Systems (KCS) to replace its ageing legacy system. Since then the relationship between the two companies has evolved into a strong partnership that has seen the KCS team working closely with Howdens to help them achieve their business objectives and regular reviews to plan future strategic developments.

Howdens has a simple philosophy according to CIO Clive Cockburn. “We firmly believe that having a kitchen fitted by a trade professional is absolutely the best way of doing it. It’s a complicated process that can involve other trades like plumbing and electrical work. There can also be design changes made along the way. We’re therefore committed to providing a great service to local builders to ensure they always have everything they need in stock at their local depot, to support them as they work and to help them make money.”

Gains and benefits

  • A strong ten year partnership between Howdens and KCS
  • Fast order processing and clear visibility of stock
  • Seamless integration with Howdens' manufacturing solutions
  • A flexible system that suits Howdens' trading style and autonomous depots
  • A scaleable solution used effectively across Howdens' 642+ depots

//

In terms of technical scalability K8 is ready to go from 1 depot to 600+. It can be used just as effectively by small businesses as by large operations like ours.

- Clive Cockburn, CIO, Howdens Joinery Co.

Read the full story here.

Read previous stories.

 

Automotive Aftermarket

Previous

Arlington Automotive

Next

Customer: Arlington Automotive

What we did: Implemented an IoT (Internet of Things) project

Site link: www.arlington-automotive.com

Challenge

Car parts manufacturer Arlington Automotive is a division of global supply chain specialist, Arlington Industries Group Limited. Arlington Automotive’s continued growth meant that real-time performance data was a crucial requirement. In 2016, we implemented an IoT solution to provide up-to-the-minute performance data of their machine presses, resulting in a 16% productivity gain.

Gains and benefits

  • 16% gain in productivity
  • Optimised work practices and time savings
  • Direct effect on production rates
  • Increased staff motivation and awareness
  • Increased output and profitability

Arlington Automotive Case Study

//

Before the IoT project, we had 'gut-feelings' about teams of operatives being more efficient at certain types of operations than others on certain presses, however there was no reliable performance data to substantiate this. The data provided has enabled us to optimise shifts. Following the initial project on just two presses, parts per machine have increased substantially and we have been able to see a 16% gain in productivity.

- Garry Luke, Systems Engineer, Arlington Automotive

 

Automotive Aftermarket

Previous

Elta Automotive

Next

Customer: Elta Automotive

What we did: Implemented K8

Site link: www.lucaselectrical.co.uk

Challenge

ELTA Automotive is a major component importer and distributor based in the West Midlands and holds the UK licence for the Lucas Electrical brand. Established in 1993, Elta supplies around 2,000 motor factors and accessory shops from its central warehouse in Coleshill.

Stuart recommended K8 to his managing director because, as well as being a system that was fast and easy to use, he liked how Kerridge Commercial Systems (KCS) was a ‘one product’ company, committed to developing its core K8 solution. He was also reassured by KCS’s automotive heritage and how several large companies in the industry were already using it successfully.

Gains and benefits

  • There is now complete visibility of the supply chain.
  • Customer service is improved through fast, accurate response to stock enquiries.
  • Pick and stock adjustment errors are now minimal.
  • Reversing costs when customers return products is easy.
  • K8 helps the Elta team work faster and more efficiently.

Read the full story here.

//

I know we made the right decision when we chose K8. We gained so much more functionality and now we work faster and much more efficiently.

- Stuart Poole, Product Analyst, Elta Automotive

 

Bathroom & Kitchens

Previous

Howdens Joinery

Next

Customer: Howdens Joinery

What we did: Implemented K8

Site link: www.howdens.com

Challenge

Howdens has grown to become the UK's leading supplier of kitchens. With over 500 depots nationwide, a recent year’s statistics are impressive - around 4 million kitchen cabinets, 2 million cabinet doors and 400,000 complete kitchens supplied to 200,000 building trade professionals. The company employs over 5,000 staff in manufacturing, sourcing, logistics and depots. Howdens is part of Galiform plc

Howdens' legacy system, although very capable for its time, was well past its ‘sell by date’ and beyond further development. The company needed a modern system to be able to make future advancements to support the growth. Howdens recognised that they needed a builders’ merchants system – not an EPOS system. It had to be best of breed and K8 provided the majority of the company’s requirements as standard. The deployment of K8 was a substantial project and at its peak, the system was being rolled out to 40 depots a week.

Receive 5 tips on how to update your warehouse and stock efficiently.

Gains and benefits

  • K8 has provided Howdens with a platform to develop and grow
  • Stock visibility significantly improved – greater efficiency, increased sales
  • Replenishment processes significantly improved
  • Better quotation management and sales conversion processes
  • System has the flexibility to maintained the company’s entrepreneurial culture
  • Staff experiencing significant benefits compared with previous system

ASL Case Study

//

K8 was selected due to the product's trade specific functionality and the high standard of Kerridge Commercial Systems technical expertise.

- David Hallet, Chief Information Officer

 

Timber Merchants

Previous

Nottage Joinery

Next

Customer: Nottage Joinery

What we did: Implemented K8

Site link: www.nottagetimber.co.uk

Challenge

A long-established family-run business with over 50 years’ experience, Nottage Joinery has a wealth of knowledge of the timber industry and the manufacture of high class, bespoke joinery. Based in Bridgend, serving South Wales, the company’s customers include contractors, local authorities, trade and the general public.

Prior to implementing K8, Nottage Joinery reached the point where they had outgrown their systems. The controls, the level of integration and functionality required for a developing business were no longer adequate. Moreover, the software lacked the capabilities to handle the complexities of timber purchasing, stock control and customer sale transactions.

The company chose K8 for several reasons: In addition to being able to partner with a systems supplier who understood the timber trade, K8 also had the proven reputation through its use in the timber sector. As a functionally-rich, integrated solution, K8 would enable Nottage Joinery to develop, improve customer services and enhance business management processes in every area. Having considered other systems, the company judged K8 as being the system that met their requirements, would deliver the best results and was ‘on budget’.

Going live in 2009, although there were a few challenges getting used to the system, Nottage Joinery staff put the work in with K8 and the company has moved on. The system has supported sales growth, helped to identify best performing products and enabled the company to maintain a competitive and professional edge. Overall, Nottage Joinery believes that K8 has helped them to become a better company.

Gains and benefits

  • More accurate counter transactions
  • Professional customer documentation
  • Ability for staff ‘to trade’ within set criteria
  • Easier purchasing of stock items
  • Non-stock purchasing functionality
  • Much reduced risks of errors and mistakes
  • Detailed customer history and traceability
  • Greater financial analysis
  • Better business management processes
  • Maintain competitive edge

ASL Case Study

//

K8 has enabled us to become a much more professional company.

- Steve Fry, Managing Director

 

Builders Merchants

Previous

Samuel Kirk

Next

Customer: Samuel Kirk

What we did: Implemented K8

Site link: www.samuelkirk.co.uk

Challenge

Samuel Kirk (Builders Merchants) Ltd is a family-owned business established in 1947 employing 14 people. The company provides a full range of DIY and building supplies for trade and retail customers.

The compelling factors which led to the installation K8 included the inadequacies of the previous system. As a text –based trading and accounting system it required excessive manual intervention, stock control and management reporting was poor, and it was difficult to price products. A new system had to be easier to use. Samuel Kirk installed K8 in 2005.

Gains and benefits

  • Excellent functionality throughout the system – suits the business needs
  • Information at the finger tips – means efficiency, good service and simplifies work-flow
  • Pricing and discounts handled consistently – maintains margin, eliminates costly errors
  • Timber purchasing and sales capability – a complex area fully controlled
  • Credit account controls – few debt issues and better cash flow
  • Special orders fully controlled ensures good customer service is provided

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

With K8 you can tell exactly how much you are making and exactly how much you are spending. It gives you a very up-to-date picture.

- Kirk Alerdice, Branch Manager and founder’s grandson

 

Home & Garden

Previous

Liffey Distributors

Next

Customer: Liffey Distributors

What we did: Implemented K8

Site link: www.liffeyd.com

Challenge

Liffey Distributors is Ireland’s leading distributor of forest, garden and leisure equipment tools including Husqvarna, Oregon, McCulloch and Flymo products. The company maintains a philosophy of providing customers with high standards of support and service - an approach that has ensured successful growth since its formation in 1970.

The company’s previous system was operating at its limits. It was not scalable and development plans did not meet Liffey Distributors’ requirements. The situation was likely to worsen with further growth and the company began the search and evaluation of alternative systems. Liffey Distributors needed a ‘best of breed’, fully integrated and functionally comprehensive distribution system. A product development roadmap, system support and supplier security were also priority requirements. K8 and Kerridge Commercial Systems ‘ticked all the boxes’ and the decision was made.

Gains and benefits

  • Sales order processing – smooth and fast
  • Information at the fingertips – no delay searching and the information is accurate
  • Full supply chain visibility – purchasing, orders and sales – the value of an integrated system
  • Automated processes for sales back orders – maintains control – supports customer service
  • Perpetual inventory stock checking – saves time and money, any issues quickly identified
  • Greater financial control from integrated accounting – benefits include improved cash flow
  • Staff freed up to work on core activities – a benefit of controlled, automated processes
  • Improved management information at all levels – effective, informed decision making

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

K8 has completely changed the way we run the business for the better. The system is everything we wanted and more.

- Ronan Brady, Operations Director

 

Tiles

Previous

Tilespace

Next

Customer: Tilespace

What we did: Upgraded K8

Site link: tilespace.co.za

Challenge

Tilespace has been a customer of Kerridge Commercial Systems (KCS) since 2010. They have two branches. Tilespace offers an unrivalled selection of exclusive, imported brands specialising in tiles, sanitary ware, taps and fittings. They recently upgraded from K8.07 to Babbage.

With an executive board counting on 75 years of collective industry experience and bolstered by dedicated and experienced management and staff, the collaboration has been dynamic earning TILESPACE a highly respected reputation in the marketplace. Management’s daily hands-on approach to the business has resulted in a culture of agility, intimacy and virtuosity breeding trust amongst key suppliers and long standing clients.

Gains and benefits

  • The cashbook functionality added benefits
  • Real-time posting of transactions allowing up to date account figures
  • The new look and feel for the Babbage accounting module was a welcomed change
  • Having a web based application where they are able to login to the system and do credit limit overrides on the go
  • Data warehouse providing more in depth analysis of data

Read the full story here.

//

Due to all our testing, the great team I had at Tilespace as well as Kerridge Commercial Systems, we had a very smooth Go-Live with almost zero issues.

- Bronwen Fritz, Financial Manager

 

Electrical Wholesalers

Previous

Electro Tech

Next

Customer: Electro Tech

What we did: Implemented K8

Site link: www.electrotechnam.com

In looking to move their business forward, Electro Tech has selected K8, the leading integrated business management solution

Electro Tech has been in operation since 1989, and is a wholesaler of quality electrical products. Their head office is based in Windhoek with branches in Prosperita, and Swakopmund.

Electro tech chose K8 because it was seen as the only system that could cater for all departments within their business. Currently Electro Tech is running three separate systems; A system for their retail department, one for their admin and another for their workshop.

The system will be hosted on premise and comprise of fifteen K8 users. Mr. Hardy Spoerer, Managing Director Says “We currently have to run multiple systems to manage the various aspects of our business. With K8, I can have one version of the truth. We will definitively also be utilizing the e-commerce product as soon as K8 has stabilized throughout the business."

Kerridge Commercial Systems (KCS) will be installing one central consolidated system across all three branches that will help manage sales margin, and improve customer service. The sales staff will be able to view stock in the other locations while dealing with the customer. K8’s central forecasting tool will help Electro Tech stock more effectively, and will reduce stockholding. Buy outs functionality will improve their customer service and management.

The integration between sales and purchase control will ensure that an item is linked to a customer so it can’t end up as dead stock in the back of the warehouse. In addition, K8’s low bandwidth true thin client technology, means that branches in Prosperita and Swakopmund can connect without installing bigger internet connections or 3rd party middleware.

Tiaan Grobbelaar, Sales Manager of KCS South Africa commented: “K8 has had a long history of success in the electrical product distribution market sector. We are confident that Electrotech will thrive on our functionality rich ERP platform. K8 excels at multi-site trading and consolidation, giving customers and decision makers a singular view of stock, sales, financials and purchasing. We welcome Electotech to our ever growing Namibian family.

About Electro Tech

Their products range from low voltage distribution switchgear, motor control products, electronic soft starters, variable speed drives, programmable logic controller to control boards and automation systems.

In addition to their product supply, they also offer the following services; electric network analysing and reporting, UPS maintenance and repair, generator set maintenance and repair, low voltage distribution board design and manufacturing as well as electrical control board design and manufacturing.

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

We currently have to run multiple systems to manage the various aspects of our business. With K8, I will have one version of the truth.

- Hardy Spoerer, Managing Director, Electro Tech

 

Tiles

Previous

European Heritage

Next

Customer: European Heritage

What we did: Implemented K8

Site link: www.europeanheritage.co.uk

Challenge

European Heritage is a family business specialising in the supply of natural stone, porcelain and ceramic tiles - plus associated building materials such as under-floor heating systems, grouts and adhesives. Most of the products sold are imported from Italy.

According to General Manager, Jonathan Nanson, what differentiates the company from its competitors is its high standard of customer service, the expertise of its staff and its extensive and impressive range of high quality products. “We have a very low turnover of staff and, having been based in Fulham for around 20 years, we’re very much part of the social fabric of the community,” he said.

Additional showroom space has been created by the recent development of the company’s period building’s extensive basement, which has provided an astonishing labyrinth of floor and wall space on which to display large format products in varying sizes, colours and finishes.

European Heritage started using K8 software around 12 years ago. Before then the company was using a typical system of individual tills and carbon copy paperwork. “Error comes with paperwork,” remembered Jonathan, “and technology was moving on. The Tile Association recommended we look at K8 as it had been designed to manage the type of products we sell.”

Today there are 18 members of staff using K8 at European Heritage. “Our sales team find it smooth and simple to use and it quickly becomes second nature to new staff,” said Jonathan. “They can find products on the system quickly, what customers have ordered in the past - and from what batch - as everything gets recorded in the system.”

As any tile supplier knows being able to record batch information is crucial to ensure any variance within product ranges is managed. “We demand from factories that their materials are batched or we won’t deal with them,” said Jonathan. “K8 enables us to reference the batches as they are logged in to our depot which has a knock on effect as the products are sold, picked, prepared and delivered so products from two different batches never go out together.”

Gains and benefits

  • Using K8 on mobile devices in the showroom enhances the customer experience
  • Easy for staff to trace the batch a customer has purchased from before
  • Sales trends are monitored by tagging products in the system
  • Sophisticated reporting provides a clear picture of the year to date

Read the full story here.

//

Our sales team find it smooth and simple to use and it quickly becomes second nature to new staff. They can find products on the system quickly, what customers have ordered in the past - and from what batch - as everything gets recorded in the system.

- Jonathan Nanson, General Manager, European Heritage

 

Distributors

Previous

Edgar Brothers

Next

Customer: Edgar Brothers

What we did: Implemented K8

Site link: www.edgarbrothers.com

Implementing K8 to support future growth

Established in 1947, Macclesfield-based Edgar Brothers is a leading distributor and retailer of firearms and ammunition. The company is now preparing to implement K8 with a go live scheduled for January 2016. Edgar Brothers’ customers include shooting sports retailers, shooting grounds, police and defence sectors, professional and leisure customers. Company needed to replace their existing OneOffice system. It served the business extremely well since 1998 and supported considerable growth, however K8 had better fit for the family-owned business moving forward.

Forward-thinking company

Emma Burgess, Operations Director said, “Although our OneOffice system has supported our business very well – a six-fold increase in ten years, we were falling behind getting the most from our systems. Workarounds and the use of third party software have become necessary. As a forward-thinking company, this is not how we want to run the business.”

Need for investment

Realising the need for systems investment – Edgar’s staff needed more capable and advanced functionality to do their jobs and to improve business efficiencies in key areas. “With our trusted Kerridge Commercial Systems (KCS) partnership, we focussed on the business case for K8. We had to address some pressing requirements, notably integrated management information, warehouse management and procurement applications.”

Edgar Brothers has chosen to design a complete new business operation around K8. “The time was right to make a fresh start, revise our ISO9001 Quality Management System and steer towards making the best use of K8’s capabilities.”

Learning about K8’s capabilities

The K8 project began with the Discovery phase - the first part of METIS, the KCS implementation methodology. The KCS team ran several, in depth ‘learning’ workshops focussing on different areas of the system’s business processes and established the basis for the system set-up. “The workshops highlighted K8’s considerable time-saving opportunities and efficiencies especially in procurement and warehousing along with the use of hand-held devices and bar codes.”

A team effort for the best results

Edgar Brothers said that “The whole project is a team effort and everyone is totally committed to achieving the best result. We are fortunate to have like-minded, enthusiastic and ambitious employees, departments are taking responsibility for their own system applications and have their own ‘pot of gold’ to aim for.”

A platform for future growth

Targeting some clear benefits, they Edgar Brothers are confident that the system will meet current needs now and be a platform for future growth. Having robust, effective and efficient systems will enable them to maintain its successful development and provide staff with the means to take the business forward. “Although it may not have been so a few years ago, we now have the capabilities to make K8 work for us.”

Edgar Brother’s K8 project has now passed through the METIS Discovery phase - a learning process that highlighted the system’s time-saving opportunities. Now embarking on a comprehensive staff training programme for the award-winning ERP software Edgar Brothers will use a train the trainer approach to develop the required competencies and system knowledge. K8 will go live in January 2016 to coincide with the company’s financial year end.

Highlights

  • Identified as best time for K8 migration
  • Learning workshops to build system knowledge
  • Comprehensive, structured training programme
  • K8 is giving staff the tools they need
  • System ‘gain’ objectives for each department

ASL Case Study

//

K8 will deliver everything we need on a single platform and we will be supported by an implementation team with experience of both systems. Sharing knowledge between the two platforms will be enormously beneficial.

- Emma Burgess, Operations Director

 

Electrical Wholesalers

Previous

Leamington Electrical Distributors

Next

Customer: Leamington Electrical Distributors (LED)

What we did: Implemented K8

Site link: www.l-ed.co.uk

K8 enabling growth and development

Opening its doors in September 2014, Leamington Electrical Distributors (LED) launched the business using K8 from day one. Now an established local supplier, serving a growing customer base, K8 has helped LED to become a respected local supplier with a reputation to match. The system has enabled the company to maintain tight control of stock, purchasing and cash flow.

Choosing K8

LED considered it essential to have the right computer system in place - even with low transaction volumes initially. Manual tools, or non-integrated PC –based software, were not the best approach for how a customer-focussed business wanted to get things started.

LED Manager, Jim Knight said: “We looked at a number of systems, but with some previous Kerridge Commercial Systems (KCS) software experience, we were confident that K8 was the right choice. A system that we could grow into, our K8’s hosted, cloud-based platform meant we could focus on developing the business. We certainly didn’t want to spend time managing our computer system.

Getting started

With no ‘legacy position’ to consider, KCS had something of a ‘blank canvas’ to work with. Setting up the system to suit LED’s fresh new processes and a tailored training programme suitable for a small team were slotted into the company’s opening schedule.

“From first contact, the service from KCS has been attentive and professional. Creating customer, supplier and stock records from our first transactions, processing sales quickly and efficiently have been key component in building the business and service qualities.”

Establishing the business

LED has expanded its customer base significantly since formation, initially the focus was to attract business from local electricians and retail customers, in and around Leamington. “We are now serving larger trade companies further afield; in business sectors that range from distribution warehouses to exhibition companies.

Our supplier base is also much more substantial – we now stock products from many industry leaders.” As with many small companies, space is at a premium for LED, keeping the right breadth and depth of stock is essential. “With K8, we can keep a constant check on our stock levels; the system ordering tools are particularly useful and play a key part in ensuring that customer orders are fulfilled quickly. It’s all about building our reputation.”

Jim also talked about how K8 was used to help prepare the first year’s accounts. “With guidance from the helpdesk, it was straightforward to send the necessary figures to our accountants.”

Moving forward

LED is still a relatively small business and has come to value many of K8’s capabilities; particularly in cash flow management and monitoring profitability. It’s vital that our suppliers are paid on time – without their support our ability to trade would be at risk. It’s easy to compile and print a payment run each month.

"When processing customer orders, K8 will flag up any account that’s close to or exceeding credit terms. All this is extremely helpful in running the business.”

Was K8 the right choice for LED? “Yes absolutely. The system has enabled the business to run smoothly from the outset; K8 is an effective platform to support business development,” said Jim.

Highlights

  • Fast transaction processing
  • Complementary product sales
  • Gross margin notifications
  • Cloud hosting and support
  • Scalable system to support growth

Results

  • Expanded product range
  • Tight stock control disciplines
  • Efficient purchasing
  • Effective cash flow management
  • Supports quality customer service
  • Smooth year-end processes
  • Ensures a ‘finger kept on the pulse’

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

With K8, we can keep a constant check on our stock levels; the system ordering tools are particularly useful and play a key part in ensuring that customer orders are fulfilled quickly.

- Jim Knight, LED Manager

 

Plumbers & Heating

Previous

Plumblink

Next

Customer: Plumblink

What we did: Implemented K8

Site link: www.plumblink.co.za

Challenge

Plumblink is a leading plumbing products and sanitary ware supplier, servicing the plumbers’ trade and contract markets, as well as the insurance industry.

They have two different branch models; some of the larger stores with showrooms for the general customer, and smaller express stores aimed at the plumbers market. To support the growth, the business also had to adjust and formalise the stock distribution process.

Mr Abrahams, commented: “Kerridge Commercial Systems (KCS) SA has provided us with an excellent tool to be closer to our value chain. We have grown from nineteen branches in 2010 to sixty-eight in 2015 with the goal to open another twelve to fifteen branches in the next year.”

Seaweed McFarlane, Plumblink CEO said: “I truly believe that we have positioned the company in a well-structured and well governed business. The IT systems we introduced had very positive spin offs and visibility of all operations was enhanced. I consider Plumblink as the industry leader with systems in place to continue seeing and improving on the growth of the past five years.”

Gains and benefits

  • Greater supply chain visibility
  • Centralised control
  • Access to up-to-date management information
  • Tighter margin controls
  • Ease of opening branches
  • Better stock management
  • Low cost to support

To find out more about KCS and the products that we offer, please contact us today.

Contact us 

//

Kerridge Commercial Systems has provided us with an excellent tool to be closer to our value chain.

- Oswald Abrahams, ERP Systems Manager, Plumblink

 

Distributors

Previous

FPS Distribution

Next

Customer: FPS Distribution

What we did: Upgraded K8

Site link: www.fpsdistribution.com

Challenge

National parts distributor, FPS, delivers goods to 2,500 customers, up to 6 times daily from its National Distribution Centre in Sheffield. Around 40,000 transactions flow through the FPS business on a typical day, so having the right ERP solution in place is critical to the success of the business.

Beyond the standard

With a long reputation for excellent customer service, FPS has been in distribution and wholesaling for over 80 years and boasts a product portfolio that now spans the Automotive, Industrial, Travel & Leisure and Retail sectors. For the past 20 years, Kerridge Commercial Systems (KCS) technology has supported the flow of FPS’ ‘life-blood’, ensuring its 1,000 strong staff can efficiently and effectively manage the end-to-end processing of all transactions across its network of 22 sites.

The KCS/FPS relationship stretches back to 1992

Following an evolutionary path through KCS’ advancing solutions from Rev.7 through to K8, an integral part of FPS’ strategy has been to keep their ERP system up to date so that the business can achieve operational efficiencies and continue to delight customers with excellent service. In 2015, FPS upgraded to K8 Babbage, complete with additional features and benefits including fewer user exits, new role-based permission facilities, and user-defined table functions.

Finance & IT Director at FPS, Jonathan Eden, explains: “Moving to K8 Babbage means that we can take advantage of Oracle ‘Red Stack’ and the new incremental upgrade architecture – both of which are important to us as we progress the system. In terms of application functionality, improvements such as the enhanced customer returns handling are already proving to be beneficial.”

Planned to perfection

Jonathan Eden knew that to deliver the large and complex upgrade project successfully, working in close collaboration with KCS would prove a critical success factor, along with strong project sponsorship from both companies, exemplary project management, and quality internal communications:

“It was imperative to keep our colleagues across our network fully informed. Telling everyone what we were doing - why, when and how - helped us to maintain strong engagement with the project. Adopting an ‘agile approach’, we carried out practice upgrade runs, timings obtained were fed into go-live planning, and expedient issue resolution helped to keep the project on track.”

A smooth transition

After significant testing from both KCS and FPS, K8 Babbage went live in February 2015. Support from both companies' IT, finance, operations and supply chain staff during the go-live and initial week of usage, resulted in a well-planned and successful transition. Jonathan Eden recaps, “Operational downtime was just 6 hours and the Sunday shift started their work seamlessly on K8 Babbage.”

The system then moved into the Early Life Support phase, which ensured that post go-live issues could be resolved effectively. “Some of our users commented that it was the best planned, communicated and executed upgrade to date.”

‘Keeping the lights on’

Delivering a high-performing, reliable system to maintain ‘customer delight’ and user productivity – or to ‘keep the lights on’ – was a key project objective. The FPS Business Systems team also met the other objectives, which were to provide excellent service to all stakeholders and to add tangible value to the business. “Moving to K8 Babbage not only meant that we stayed on track with these objectives, it was also unquestionably the right strategy for FPS. We are now positioned to take smaller incremental steps with system upgrades – a more efficient process and with a reduced change management effect.”

“With engagement, commitment and great teamwork from all stakeholders, we addressed the challenges and completed the project successfully”, concludes Jonathan Eden.

The road ahead

Following the transition to K8 Babbage, FPS has now loaded their first feature release – a small but important step enabled by the new architecture. Jonathan Eden is also now exploring the possibility of using further modules including KCS’ Delivery Management System, Datawarehousing, CRM, and Business Intelligence to drive even greater operational efficiencies.

View the FPS testimonial video.

Gains and benefits

  • Exemplary project management
  • New system architecture
  • Smooth and seamless transition
  • Latest features and functionality
  • Enhanced returns handling
  • Business Continuity fulfilled
  • More efficient upgrade platform
  • Oracle ‘Red Stack’ advantages
  • Reduced change management risks
  • Faster and leaner issue resolution

ASL Case Study

//

Moving to K8 Babbage was unquestionably the right strategy – we now have an efficient process for future upgrades.

- Jonathan Eden, Finance & IT Director, FPS

 

Automotive Aftermarket

Previous

Amex Auto

Next

Customer: Amex Auto

What we did: Implemented K8

Site link: www.amexautospares.com

Challenge

The automotive after-market in Kenya is fragmented and competition comes from one-branch businesses. Amex Auto have decided to invest in K8, a sophisticated ERP system, developed by Kerridge Commercial Systems (KCS). K8 software will deliver the scalable technology they need as they grow from a small, family run business to a multi-branch operation. They are also planning to open 2 distribution centres later this year. The investment they have made in their team will also, they believe, provide a foundation to support their planned growth.

Established in 1988, the privately held company is led by husband and wife team, Sajni Shah and Devesh Patel, who are Co-CEOs. Sajni joined the company in 2013 and saw the potential to take the business to the next level. She moved the company head quarters from the town of Kisumu to the capital Nairobi and expanded to 4 branches. Over the same period of time, the team grew from 4 to 56.

K8 software will deliver the scalable technology they need as they grow from a small, family run business to a multi-branch operation.

Gains and benefits

  • Real time access to actual data and performance
  • The ability to better monitor the performance of each branch, product line and individual salespeople
  • The capability to drill down to gross margins achieved for each product

Read the full story here.

//

As Co-CEO I want to support my team to learn as much as they can and build their skill set in their careers. Practical experience in a real business environment will equip a young Kenyan workforce to truly compete.

- Sajni Shah , Co-CEO, Amex Auto

 

Electrical Wholesalers

Previous

Routeco

Next

Customer: Routeco

What we did: Implemented OneOffice

Site link: www.routeco.com

Challenge

Routeco is an independent, privately-owned company. Formed in 1978, it has established itself as one of the UK`s leading distributors of industrial automation and control products with a nationwide network of sales locations. Employing over 200 staff, the company has expanded by focusing on providing customers with the best choice of products from leading manufacturers from around the world packaged together with value-added services.

As the company had developed into an established industrial automation distributor, Routeco customers were expecting more support and value=added services. Part of the process was to make its MIS system more customer-orientated and flexible for the future. KPMG was employed as consultants during the discussions with the business function areas that would be affected most by a change of system.

Gains and benefits

  • Streamlined ordering process, including inter-branch trading – saves time, improves service levels
  • Future orders capability – greater control of current and future stock levels
  • Part kits functionality simplifies ordering and despatch processes – generates additional business
  • Fully integrated accounting – reduces workload and ensures accurate information for management
  • Credit control tools have improved cash flow by reducing debtor days, and in turn customer service
  • Integration of Austrian subsidiary easy and quick to complete
  • Consolidated invoicing saves time and effort

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

Features have led to an improved debtor day performance, and better customer service.

- Ian Stewart, Chief Executive Officer

 

Automotive Aftermarket

Previous

Allmakes 4x4

Next

Customer: Allmakes 4x4

What we did: Implemented K8

Site link: www.allmakes4x4.com

Challenge

Allmakes 4x4 is a leading international trade supplier of Land Rover parts and accessories. Supplying independent specialists for over 30 years, the company can stock every Land Rover part and also offers their exclusive range of ‘Terrafirma’ accessories. Allmakes 4x4 has contracts to supply the British armed forces and agreements with government organisations and NGO’s worldwide. Since implementing K8, the system has helped to streamline business processes and create a more efficient working environment.

Time for Change

Until 2006 Allmakes were using a custom designed system, originally developed in the early 1980’s. Over the years it had been modified and expanded to meet their developing business requirements. However, as Terry Chipperfield explained, “the system just didn’t cope well with many of the things which you’d expect in a 21st century environment. There was no capability for e-business, nor the opportunity for a trade portal. It all worked on the assumption that you had plenty of time between receiving orders and shipping them. Some of the routines on the order processing side were very slow.”

Terry continued, “Also, we were finding it increasingly difficult to get the system supported. We spent time with a Birmingham based software house, to try to bring it up to date, but this proved too difficult. We specified all sorts of aspects that we wanted to see, from improved order processing through to more sophisticated stock control; we spent a lot of time on stock control. Ultimately we decided that we had to change.”

Terry added: “A significant gap in the system’s functionality, for us, was the ability to handle, pack and ship export consignments efficiently. Well over half our business is export. So we sat down with Kerridge CS and developed a suite of programmes to meet this requirement. Nine months after seeing the system for the first time, we went live with K8 on 1st October 2006.”

Trading Systems Review

Allmakes carried out a systems review in 2006. Terry explained: “We looked at a number of alternatives, but one of our major UK based customers in Devon had recently launched K8 from Kerridge Commercial Systems (Kerridge CS.) They were very enthusiastic about the software. I spent a day with them, going through the main features. I was impressed with the speed and simplicity of the order processing, and the opportunities that K8 would give us to develop our business. So we started talking to Kerridge CS.”

Online Trading

The Allmakes K8 Web Portal gives their global customer base the ability to access the K8 system in real time. The portal was developed using the standard API’s (Application Programming Interface) supplied by Kerridge CS. The innovative design of the Allmakes K8 Web Portal was developed with their customers’ specific needs in mind; reflecting the particular demands of the industry. Customers from around the world get secure, real time information on pricing, stock availability, order progress, account details and statements. Most importantly they have the ability to get full product details, including supercessions, and armed with this information, they can place orders directly into the Allmakes K8 system.

Allmakes report a significant increase in sales following the launch of their web portal. The largest order handled through the portal had 980 individual lines processed straight into the system without any manual intervention. For Allmakes, it isn’t just sales, it’s also enquiries which are handled over the internet, so the phones are quieter. Staff have more time to give to proactive selling. Internet trading developed with KerridgeCS has given Allmakes a real competitive advantage.

The Business Benefits

Since implementing K8 at Allmakes, it has helped to streamline business processes and create a more efficient working environment. Terry explains “We particularly like K8’s ability to switch from one process to another very quickly, and the fact that we can access all sorts of information and history, concurrently. We were particularly anxious to start trading over the internet. The tools to do this are provided as standard within K8.” Terry continues: “We also like the comfort that we feel, being with a major provider, who will continue to invest in the development of the product and its support.”

Gains and benefits

  • Streamlined processes
  • More efficient working
  • More proactive selling
  • Fast access to information
  • Better customer service
  • Internet trading capability
  • Significant increase in sales
  • Secure supplier partnership
  • A system for their future

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

K8 has provided the means to bring our business forward into the second decade of the 21st century and beyond.

- Terry Chipperfield, Director

 

Fixtures & Fastenings

Previous

Bearing Man

Next

Customer: Bearing Man

What we did: Implemented K8

Site link: www.bmgworld.net

Challenge

Bearing Man, a bearing shop, opened in Durban in 1974 and gradually expanded its service and product offerings to include more than just bearings - a range of globally recognised brands of engineering products and components. The company, which now has more than 100 branches in South Africa, acquired Fenner Power Transmission distribution 1998, Invicta Bearings in 2000, Springset in 2004 and Oscillating Systems Technology in 2005. In addition to South Africa, Bearing Man operates in Namibia, Swaziland, Zambia, Botswana and Mozambique.

The company’s legacy systems were reaching the end of their life, and with the onset of systems with graphical user interfaces, Bearing Man created a Request for Proposal for a replacement system. Following extensive evaluation and consideration for the project management, implementation and support, K8 was chosen. The new system, for a business of 1,000 users, in 105 branches, handling over 8,000 sales orders per day, went live on 1st August 2005.

Gains and benefits

  • Improved functionality – processes faster and more efficient
  • International trading capability – vital for company development
  • Modern look and feel ‘GUI’ – easy and intuitive to use and minimal training
  • A solid, scalable platform for the future
  • Excellent user acceptance – strong staff ownership of ‘their’ new system
  • A stable, secure supplier to support the future of the company

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

The level of user acceptance has been tremendous and the new technology positively embraced.

- Abe Bekker, ICT Director

 

Builders Merchants

Previous

Lawsons

Next

Customer: Lawsons

What we did: Upgraded K8

Site link: www.lawsons.co.uk

Gains and benefits

The Lawsons Group operates 17 branches across London and the South East. The family owned company specialises in the supply of building materials, timber and loft conversion products. Jeremy Norris, Commercial Director, has been with the group for 22 years.

“We strive to provide the best equipment we possibly can for our staff - from the trucks they drive to the IT systems they use,” he explained.

K8 processes around 3,000 transactions each day for Lawsons and manages 8,000 customer accounts. The company was one of the earliest users of the software and switched to the system in 1999 when its previous provider couldn’t guarantee ‘year 2K’ compliance. The initial 40 user system has grown and there are now 190 K8 users across 17 sites. The IT team always upgrades to the latest version of the software as soon as it’s available.

“I can’t understand why anyone wouldn’t upgrade.” said Jeremy Norris. “Firstly staff using the system have a level of expectation – they don’t want to work with green screens. Secondly there’s the business need. By upgrading we can always stay at the leading edge and make the most out of any new functionality. The latest version of K8 lets us produce management accounts with critical information - such as how much profit we’re making at each branch on a daily basis - in the fastest way possible.”

The last K8 upgrade also delivered two key features for Jeremy. The first being PCI (Payment Card Industry) compliant chip and pin integration that will replace non-integrated PDQ machines. All card transactions can be processed directly in K8 using PODS that read the cards - leading to tighter security of transactions, fewer typing errors and quicker authorisations from the banks.

Another feature is K8’s new transport delivery management system that will deliver significant improvements in the operation of Lawsons’s fleet. Jeremy explained, “With two thirds of our £80M business turnover being delivered, we generate a lot of paperwork with the potential for mistakes. Our drivers will now be able to capture customer signatures on a hand held device and make any adjustments pertaining to the materials delivered, cutting out the paperwork and updating the system instantly with the correct details.”

Read the full story here.

//

The whole process went very smoothly. We handed the old system over on Saturday lunchtime and Kerridge Commercial Systems delivered the upgraded version on Sunday. The whole experience was simple, painless and positive!

- Jeremy Norris, Commercial Director, Lawsons

 

Builders Merchants

Previous

Pennypinchers

Next

Customer: Pennypinchers

What we did: Implemented hand held scanners

Site link: www.pennypinchers.co.za

Challenge

Pennypinchers, a division of Steinbuild, has been a customer of Kerridge Commercial Systems (KCS) for more than 20 years and uses K8 software throughout its branch network across South Africa and Namibia.

A recent project undertaken by Pennypinchers and KCS was to improve the receiving process with a key change being the implementation of hand held scanners. The scanners link directly to K8 using a wi-fi connection and a specific K8 client so information from the scanner is updated in K8 in real time.

Gains and benefits

  • Faster receiving process
  • Improved stock management
  • More accurate sales process
  • Live update between scanners and K8

Read the full story here.

//

The major benefit of this process change was being able to speed up the receiving process and get the goods on the shelves and ready for selling faster.

- Nabeela Essa, CIO, Steinbuild

 

Builders Merchants

Previous

Parkers

Next

Customer: Parkers Building Supplies

What we did: Implemented K8

Site link: www.helpmebuildit.co.uk

Challenge

Kerridge Commercial Systems (KCS) offers ‘cutting edge software for the merchant industry’, according to Ian Mitchell at Parker Building Supplies. Ian is Information Systems Manager at the leading independent and award winning timber and heavyside builders’ merchant.

The company was established in 1984, since when its philosophy has always been to offer high quality customer service backed up with good stock availability and an efficient delivery service. Today the company employs 280 people and trades from 25 locations across the South East.

“We have used K8 software since 2004,” said Ian. “At the time we needed to upgrade from our existing system to bring about a change of culture and KCS offered the best solution. Since then it has come on in leaps and bounds and we have continued to upgrade to the latest version each time a new version is cut.”

Gains and benefits

  • K8 upgrade means sales team can access software remotely on their tablets.
  • Web Builder will provide a portal for customers to access their accounts and print off invoices, PoDs etc
  • Parker’s now able to plan a ‘click & collect’ service for the future
  • An earlier upgrade delivered K8’s General Ledger - integrated with the trading system

Read the full story here.

//

A previous upgrade in April 2015 brought about another major change to our business when we started to use K8’s unified ledgers that are integrated with the trading system, and that put us on another platform for moving forward.

- Ian Mitchell, Information Systems Manager, Parkers Building Supplies

 

Electrical Wholesalers

Previous

MacLean Electrical

Next

Customer: MacLean Electrical

What we did: Implemented OneOffice

Site link: www.maclean-electrical.com

Challenge

MacLean Electrical Group is a privately-owned specialist electrical wholesaler. The company originated by supplying the North Sea oil and gas market and now operates around the world with a network of alliance partners to support its global customer base. Today, MacLean Electrical Group is an International supplier of bulk electrical materials, roadway lighting systems, instrumentation and fibre optic cables for the oil, gas, petrochemical, marine and process industries.

MacLean Electrical Group’s existing IT systems performed well, it was simply that the company had outgrown them. Communication, integration and access to information were critical to maintain success and profitability. The biggest challenge was to ensure that internal systems and infrastructure would not only support the business today, but also underpin the future. The decision was made to explore the market had to offer and issued an RFI (request for information) to supply chain solution providers.

Gains and benefits

  • Fully integrated business and supply chain applications – greater efficiency and cost savings
  • Process improvements – saving time, effort and resulting in better customer service
  • Accurate, real-time information - on demand – faster and more effective decision-making
  • Future opportunities to extend system use and value – e.g. introducing ecommerce facilities
  • A scalable solution to support future growth

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

Has exceeded our initial requirements and opened up many new opportunities for improving processes.

- Gordon Carswell, Financial Director

 

Distributors

Previous

Alfred Franks and Bartlett

Next

Customer: Alfred Franks and Bartlett

What we did: Implemented K8

Site link: www.afb.co.uk

Challenge

Established in 1918, Alfred Franks and Bartlett (AFB) were one of the first to establish a Far East import business. From its 100,000 sq ft. warehouse in St Albans, the company supplies UK retailers in the department store, fashion, homeware, discount, supermarket, health and beauty sectors. AFB also distribute internationally to Europe, Asia and the Middle East. More than just an importer distributor, the company has its own design, brand licencing and QA functions.

AFB needed an integrated system that could work out all the complex costing involved with importing and landing goods. The old system also lacked the full stock control and sales information that the company required. Products can take up to a month to arrive and it was increasingly vital to have accurate, timely information on their whereabouts down to the last unit.

Gains and benefits

  • Ability to work out true landed costs – ensures accurate pricing and good management information
  • Strong sales order processing, invoicing and accounting functions – greater efficiency in every area
  • Stock management improved by at least 50%
  • Full stock visibility – enables more informed purchasing decisions
  • Customer service levels up by at least 50% - means more satisfied customers and repeat business
  • Integrated fax capability saves time and effort, and a good customer/supplier service
  • Opportunities to extend system use - for example, EDI capabilities – greater efficiencies

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

I estimate stock management and customer service levels have shown at least a 50% improvement.

- Paul Candy, Finance Director

 

Builders Merchants

Previous

Sehmi

Next

Customer: Sehmi Builders Merchants

What we did: Implemented K8

Site link: www.sehmis.co.uk

Challenge

A family-run builder’s merchants, established in the mid 1980’s, Sehmi has grown to become one of the most successful independent operations in Southern England. The company has branches in Southall, Wembley, Reading and Slough supplying timber, bricks, sand, paving and steel, along with a full range of associated products.

Prior to installing K8, Sehmi had been using a custom-designed system which originated in the early 1980s. Modified and developed to meet the company’s changing needs, it had not only reached the end of its life, but support was proving to be increasingly difficult. The company’s K8 system went live in October 2006 – just 9 months after seeing K8 for the first time.

Gains and benefits

  • A fully scalable, future-proof system
  • Multi-branch functionality – inter-branch trading optimises stock and supports customer service
  • Processes streamlined – faster, more control, saves time – more focus on looking after customers
  • Improved stock control – reduced stock holding – lower inventory costs
  • Line by line sales history reporting – high quality information for easier decision making
  • Implementation of PPI stock checking –issues quickly identified and resolved, saves time and money
  • Big reduction in the use of paper-based systems – no missing transactions, saves time and money
  • Increased revenue generation opportunities – more sales and profits, better customer service
  • Reduced debtor days – improved cash flow, lower interest charges
  • A platform to introduce additional functionality to suit business needs – more investment value

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

K8 has provided us with efficiency and transparency, made trading easier, allowed us to generate more sales and improved our business.

- Harpreet Sehmi, Branch and IT Manager

 

Tiles

Previous

Tileflair

Next

Customer: Tileflair

What we did: Implemented K8

Site link: www.tileflair.co.uk

Challenge

Tileflair has grown from a single branch business, established in 1972 and trading from a high street location, to the largest, privately owned wall and floor tile distributor in the South of England. The company operates a flagship store in Bristol plus nine other showrooms and two warehouses across south of England.

Tileflair’s managing director is Matthew Johnson. He said, “Our focus is on service which is reflected in our slogan, ‘Create something beautiful’. We make sure we provide a welcoming environment in all our stores so customers are inspired by our room settings and looked after by our staff who are helpful, knowledgeable and, most importantly, genuinely interested in what the customer wants.”

Matthew said that it’s often his trade customers, the fixers, who send in their clients to choose their tiles. He continued, “We also have to provide our trade customers with a service they can rely on. They need to trust us to get the right tiles to the right place at the right time. And this is where K8 software is really important. It enables us to provide that service.”

K8 was installed at Tileflair in 1998. Today there are 50 users and the system processes more than 300,000 transactions each year and holds nearly 13,000 product files. The initial need was for a system that could handle inter-branch trading and they could add branches to as the company grew. “Another reason we chose K8,” explained Matthew, “was because whatever you are doing on the system, you are always ready for a sale. You can keep the sales screen open and just flip back to it. Complete visibility of stock and the abilty to search for products and add them to an order so quickly and easily were other key benefits. It’s also very easy and intuitive to use.”

Gains and benefits

  • Helps Tileflair provide a service that trade customers can rely on
  • Handles inter-branch trading with the ability to add new branches as the company grows
  • Lets the sales team access K8 on their iPads with customers in the showroom
  • Helps the warehouse team plan the most efficient pick routes and measure productivity

Read the full story here.

//

18 years later K8 is in widespread use at trade counters, and I still see it offering new and enhanced features that will help both our companies continue to grow.

- Matthew Johnson, Managing Director, Tileflair

 

Tiles

Previous

European Heritage

Next

Customer: European Heritage

What we did: Implemented K8

Site link: www.europeanheritage.co.uk

Challenge

European Heritage is one of the UK's leading suppliers of high quality tiles. Renowned for its wide range of unusual stone products, the company’s range includes slate, travertine and limestone tiles from all over the world and also specialises in durable stone-effect porcelain tiling. European Heritage also sell wood flooring, wet room and underfloor heating products.

For some time, the company had relied on manual processes. However, the existing system wasn’t working for the business and information could not be relied upon. Guided by the Tile Association and a visit to another tile distributor, European Heritage ordered K8 and went live in April 2006. From being recommended K8, European Heritage now recommend K8 to other tile distributors.

Gains and benefits

  • Tight control of the whole business
  • Extensive functionality matches the company’s business processes
  • Adaptable and flexible system supports sales, purchasing and administration areas
  • Integrated modules – saves time, reduces errors, supports management
  • Information at the press of a button – no time wasted looking, its accurate and up to date
  • High quality print output – conveys and professional image to customers, adds value
  • Opportunities to progress as system knowledge grows
  • New applications and tools available to extend system value

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

K8 has made us super-efficient - a huge asset to the business. We would never have achieved our current turnover without the right system to support us.

- Helen Hutchinson, Director

 

Timber Merchants

Previous

Howarth Timber

Next

Customer: Howarth Timber

What we did: Implemented K8

Site link: www.howarth-timber.co.uk

Challenge

Howarth Timber is a timber and building materials merchant operation. Its 29 sites are spread along the M62, down the A1 corridor as far south as Corby, and within the M25. There are approximately 1000 employees.

Paul Cornford, as Group Information Systems Manager, runs a team that is responsible for the IT infrastructure of the entire Howarth Timber Group, as well as the implementation and development of all the systems used by the merchant part of the business.

Paul was part of the team that chose K8, and the software was installed, branch-by-branch, over several months in 2004. Making the right choice of software to drive a business this size is critical. Paul advised those tasked with a similar project: “Don’t get bogged down in writing a requirements tome. Make a list, keep it simple and then make a judgement. We used the ‘MoSCoW’ principle to categorise our list of must haves, should haves, could haves and would likes. KCS won the business on its ability to supply the must haves more or less immediately and the stability of the company as a long term system provider.”

Gains and benefits

  • The introduction of robust and capable financial controls
  • A flexible system that supports the trading mechanisms of the group
  • Accurate stock figures the sales team can rely on
  • A 24/7 operation to support on-line sales
  • Stock held at optimum levels to meet demand
  • Enhanced business intelligence to enable replication of best practice across the group

ASL Case Study

//

K8 is an intrinsic, strategic component of our business. It does what we want it to do and what it says it will do - which is not always the case with software.

- Paul Cornford, Group Information Systems Manager, Howarth Timber

 

Electrical Wholesalers

Previous

Voltex

Next

Customer: Voltex

What we did: Implemented K8

Site link: www.voltex.co.za

Challenge

Voltex is a leading stockist and distributor of a vast and comprehensive array of electrical and related materials on the African continent and has 76 strategically located outlets in South Africa, catering to the needs of the electrical industry including general electric products, energy and power services, power distribution, lighting, industry and related activities.

In addition to general outlets, a number of specialised divisions which supplement and enhance, directly and in directly, its reach into the areas in which it operates. These specialised divisions include Voltex Lighting, Waco, Cabstrut, Atlas Cable Supplies, Versalec, LSis and Sanlic.

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

The system has integrated our trading branches to enable efficient inventories to meet customer demands.

- Eric Immermann, Financial Director

 

IT & Office

Previous

Virgin Mobile

Next

Customer: Virgin Mobile

What we did: Implemented OneOffice

Site link: www.virginmedia.com

Challenge

Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK. The company operates the most popular virtual mobile network in the UK which, when launched, was the world’s first such mobile phone service. It is also one of the UK’s largest fixed-line home phone providers.

When Virgin set its sights on the mobile phone market, it knew it had to take a radically different approach from everyone else. The company set out to sell phones through all the different channels simultaneously. It meant having a back office system, linked to all sales channels, which would provide consistent stock control data, order processing and delivery. Irrespective how people contacted Virgin Mobile, they would get up-to-minute information and spot-on service.

Gains and benefits

  • Call-handling and web-site integration supports delivery of consistent, high levels of service
  • Automatic order processing for payment authorisations, stock and despatch – fast and effective
  • Integration with carrier system for full logistics support and tracking
  • Activity levels easily monitored and managed – enabling timely and appropriate actions to be taken
  • Full product return processes – collection through to quality and re-sell –smooth and cost-effective
  • Robust and scalable to handle high transaction volumes – fully supports business model

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

A tall order to do all the things we wanted, but so far it has delivered.

- Andrew Ralston, Customer Relationship Director

 

Bathrooms & Kitchens

Back to index

Davroc

Next

Customer: Davroc

What we did: Implemented Print Manager

Site link: www.davroc.co.uk

Challenge

Davroc is a growing, family-run supplier of products to bathroom retailers. Forward-thinking, the company focusses on quality classic design and manufacturing. Davroc sources its products from across Europe from the finest quality suppliers. As an employer, the company promotes a very strong and traditional people-centric culture.

Prior to implementing Print Manager, Davroc had 20+ dot matrix printers, a high capacity laser printer and numerous fax machines. The dot matrix printers were costly to run, time consuming to un-jam and periodically needed replacement. Furthermore, they used task-specific, pre-printed forms, each of which needed to be designed, printed, stored and replenished. Pre-printed forms are not visually modern or professional and if changes are required the whole cycle has to start all over again – often with inevitable wastage.

Gains and benefits

  • Substantial, tangible, immediate cost savings
  • Dramatic reduction in the number of printers
  • No need for pre-printed forms – only plain paper
  • Storage space freed up – used for a more valuable purpose
  • Form changes made ‘on the system’ quickly and easily
  • Laser-produced forms - a professional presentation
  • Forms easily personalised for specific tasks or events
  • Output, e.g. print sequence order to suit business processes
  • Online archive of actual documents produced – original attributes preserved
  • Print directed to any location or fax output

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

The savings from Print Manager were immediate, around £11,000 annually, and we have reduced the number of printers in the company by 70%. Removing boxes of stationery has enabled us to convert space into a meeting room.

- Paul Mitchell, IT Manager

 

Builders Merchants

Previous

House of Goodness

Next

Customer: House of Goodness Group

What we did: Upgraded K8

Challenge

A Kerridge Commercial Systems (KCS) customer since 1989, House of Goodness Group has progressively moved its systems forward with new software releases and additional applications. Having evaluated its requirements in conjunction with the K8 development roadmap, House of Goodness made the decision to upgrade to the latest release – K8 Babbage.

An effective platform

A diverse group, with businesses ranging from health food and leisure, builders’ merchants and heating supplies, House of Goodness harnesses K8’s multi-company flexibility with centralised financial control. Structured to support the group’s Christian ethos, K8 runs on a single platform with minor business configuration differences to ensure consistency and conformity.

Forward thinking

The group recognised the opportunities and benefits of making the move to K8 Babbage. Not least of which the system’s incremental structure, specifically designed to simplify the process of implementing future releases. Assessing the group’s strategic requirements, the upgrade was also positive from an investment perspective Nick Porter, IT Manager, said: “The browser client in particular; being able to access the system from mobile devices will save time and effort for our warehouse staff. The latest Web Builder integration – enhanced in this release, is set to further our online trading channel initiatives. In terms of specifics, improvements in direct debit collection processes will save us around 15 hours per month and foreign exchange payments will be easier to manage. Overall, K8 Babbage is also stricter in terms of financial disciplines.”

Planning and preparation

From the outset, the project required that key staff had to balance day-to-day responsibilities alongside the upgrade preparations. With the need to minimise the impact for its staff, it is advantageous that K8 Babbage requires minimal ‘up front’ user training. In the build-up stage, test and training systems were set up on the group’s existing server platform; confidence and familiarity with the software being essential to the success of the upgrade. Preparations were completed with a final test conversion followed by the go live itself. “Taking a measured approach, we were able to complete tasks such as user acceptance testing in parallel with operational duties. Guided and supported by KCS, the whole project; which involved all group businesses, went pretty smoothly”, said Nick.

Integration is key

Finance Director, Hilary Oldham said: “For our diverse group, systems integration is fundamental and that’s where K8 scores highest. The system works well across multiple sites and being able to have role-based user workplaces accommodates our range of businesses very well. For basic practicalities, such as document scanning, K8 makes it easy for anyone to view delivery notes and invoices. This is enormously beneficial, saving us time and therefore cost.” The company said that its main objective is to improve efficiency – being able to access key information using K8 is a major contributor for processes to run more smoothly. “We also want to encourage more TBS customers to use our online facilities, said Nick.

As a business for which flexibility and tight control are essential, House of Goodness is focused on getting the most from K8. The system also helps the group to deliver a quality customer service and adhere to its Christian ethos.

House of Goodness profile

The group’s businesses comprise Good Timber, Good Welding and Fabrications, Goodness Foods, HDA Architecture, New Creation Farm, Skaino Services, TBS Building Supplies and White & Bishop. All employees are members of the Jesus Fellowship – the group’s origins were to provide employment for community members, extending to support its property and other assets.

Gains and benefits

  • Flexible and adaptable for diverse group
  • Integrated trading and financial controls
  • Tailored user work place facility
  • Fast query resolution
  • True thin client deployment

Results

  • Successful upgrade to latest K8
  • Multiple incremental enhancements
  • Minimal user training requirements
  • Browser client accessibility
  • Direct debit collection savings
  • Easier foreign exchange payments
  • A platform for further upgrades

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

The browser client in particular; being able to access the system from mobile devices will save time and effort for our warehouse staff. The latest Web Builder integration – enhanced in this release, is set to further our online trading channel initiatives. In terms of specifics, improvements in direct debit collection processes will save us around 15 hours per month and foreign exchange payments will be easier to manage. Overall, K8 Babbage is also stricter in terms of financial disciplines.

- Nick Porter, IT Manager

 

Electrical Wholesalers

Previous

Norbain

Next

Customer: Norbain

What we did: Implemented OneOffice

Site link: www.norbain.com

Challenge

Norbain SD is one of Europe’s most successful distributors of CCTV, IP video, access control and intruder detection equipment. Based in Reading, the company employs around 300 staff throughout the UK in its sales offices and at distribution centre in Manchester. Each year, Norbain SD distributes products into more than 70 countries across five continents.

Following the completion of a strategic planning process, Norbain SD identified the need to improve its warehousing and delivery functions - the hub of its business. Doing so would enable the company to achieve its current and future targets, and to meet the anticipated increased demand for high-level logistics. Norbain SD required a supply chain management system manage its stock and customer demands efficiently, and be flexible enough to support future opportunities.

Gains and benefits

  • Greater efficiency in its business processes has enabled headcount to be maintained while increasing its turnover by 30 to 40 per cent
  • By integrating with courier systems orders can be taken much later in the day and still maintain a same-day service – a real competitive advantage
  • Staff are able to focus more time on supporting customers and meeting their requirements - a real plus for customer retention in a competitive market
  • Product returns handled more efficiently – including collection arrangements and credit note issues
  • Significant capacity gains as a result of efficient use of IT across all supply chain processes – including stock planning

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

We attribute a considerable amount of Norbain’s business success to its use of IT.

- Alun John, Managing Director

 

Electrical Wholesalers

Previous

Aerco

Next

Customer: Aerco

What we did: Implemented OneOffice

Site link: www.aerco.co.uk

Challenge

Established in 1956, Aerco is a distributor of electrical components, supplying manufacturers and service companies within the aerospace, defence, medical, industrial, rail and transportation markets throughout the world. The family-owned company partners with a number of world-class manufacturers to offer customers over 35 different franchise names and 10,000 product lines.

With its ever-growing product range, it became obvious that manual systems were not going to be able to handle the complexities of a modern, highly competitive distribution business. The management team decided to invest in a new, integrated system to support supply chain, stock control and accounting functions.

Gains and benefits

  • Dashboard facility enables all users to be pro-active with customers and be more efficient
  • Comprehensive CRM capability means a professional standard of customer service
  • Full visibility of stock, pricing and delivery information enables a smooth sales order process
  • All staff, in every area of the business, have access to the same accurate, up to date information
  • Fully integrated accounting ensures tight control of all financials including working capital elements

To find out more about the solutions that we offer, please contact us today.

Contact us 

 

Timber Merchants

Previous

Manny's Timber and Hardware

Next

Customer: Manny's Timber and Hardware

What we did: Implemented K8

Site link: www.mannystrusses.co.za

Using K8 adds real value to the business

Established in 1987, Manny’s Timber and Hardware’s initial focus was in the manufacturing of timber roof trusses. Today, they have grown into a major hardware and building materials supplier.

Manny’s Timber and Hardware has been with Kerridge Commercial Systems (KCS) for nearly 10 years. KCS South Africa implemented K8 ERP in September of 2006, the implementation decision being driven by the need to streamline manual processing together with the vast number of reports that can be exported or displayed reflecting real-time information.

Over the years Manny’s has found that K8 supported their growth and benefited them by providing them with improved reporting capabilities, management controls, stock management, and flexible sales & delivery methods.

Recently K8 completed the integration with their existing truss manufacturing software, enabling them to avoid recapturing sales orders on K8. Once the requirements and quantities are confirmed in the truss manufacturing software, all the information can be imported into K8 for further optimisation and invoicing.

Jenna Kyriakides, Financial Manager, said “We have a great relationship with Kerridge, there is so much flexibility within the K8 system and we are always improving our system functionality with the KCS SA Team. We find the diversity of the sales & delivery methods most useful.”

Tiaan Grobbelaar, KCS Sales Manager commented “As we celebrate almost 10 years with Mannys, we are appreciative of their support for us over the years. The K8 software will keep evolving, providing an even better timber and hardware solution to our customers. We look forward to the next 10 years of a mutually beneficial relationship with Mannys and K8 supporting their business strategies”.

Company History

Manny’s Timber and Hardware was formed in 1987 and are well known throughout the industry as a leader in maintaining good quality standards. They are also one of the largest truss manufacturers in South Africa and have been voted the best in the industry.

Manny’s Timber & Hardware progressed towards the supply of hardware and building materials and continues to expand their wide variety of building supplies to the contractor as well as Do-It- Yourself. Their service offerings extend even further to include full onsite design and manufacture of kitchens and BICs.

Their professional services range from design estimating to feasibility studies, from small extension work to major contractual projects. Manny’s Timber & Hardware, situated in Brentwood Park, Benoni, is open to the public 7 days a week. Welcome to your one stop shop for all your building needs.

Gains and benefits

  • Better Reporting Capabilities
  • Better Controls
  • Improved Stock Management
  • Flexible Sales & Delivery Methods
  • Integration with truss manufacturing software

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality.

- Jenna Kyriakides, Financial Manager

 

Distributors

Previous

Dickson Bearings and Transmissions

Next

Customer: Dickson Bearings and Transmissions

What we did: Implemented K8

Site link: dicksonbearings.com

90 years in business, 30 years with Kerridge Commercial Systems

Dickson Bearings and Transmissions (Dickson); a third generation company, is one of Ireland’s leading distributors of industrial parts. Based in Dublin, Dickson are particularly proud of their heritage and customer service track record. Kerridge Commercial Systems (KCS) users since 1986, the company considers K8 an essential business tool; progressively developed and fully supported.

Setting the scene

With an inventory of 150,000 part lines, managing the correct depth and breadth of stock is key to Dickson’s operations. Across Ireland, more than 2,000 businesses rely on Dickson for high quality service, backed by technical expertise and experience. With the majority of customer orders relating to equipment breakdown; time is of the essence to have the correct parts on site without delay and for repairs to be carried out.

K8 working hard

Initiated by the purchase of some second-hand Wang hardware in the mid-1980s, Dickson became a KCS customer by a slightly unorthodox route. Since then, the company has grown considerably in terms of both customer base and product range. In parallel, Dickson has taken its systems forward through major releases; upgrading to K8 in 2007. Joint Managing Director, Ian Dickson, refers to K8’s role in the company: “Without K8, we wouldn’t have a business; the system is reliable, works well and easy to use. Compared with other systems we have seen, being able to navigate quickly between modules and applications is fundamental for us. As a small company, we only have 14 users; it’s vital that our sales staff can create and process orders quickly and seamlessly. Moreover, we appreciate that time is money for our customers and responsiveness is critical. The fact that K8 is used by several major companies in our sector is particularly reassuring.”

Finger on the pulse

In its fast-moving business Dickson uses K8 to keep a close watch on all the key metrics. The system’s dashboard presentation shows the latest sales order situation, revenue and profitability. “K8 holds a wealth of information that we can use to run daily operations and drive the business forward. We can see a snapshot of day-by-day and monthly sales with margin performance at any time - the Advanced Analysis tools are essential to keep us informed. Our field sales team also have access to a web-enabled detail report to keep them in touch with what’s going on. If they are going to see a customer, they are well briefed with the latest information from K8.”

Future plans

Dickson are certainly looking to the future, pushing forward with their use of K8, to improve efficiencies and drive profitable trading. “Our business has grown organically over the years, we manage our stock by adding to existing product and introducing replacements as the demand for older items falls away. K8 supports our purchasing; what we need, manage our pricing structure and although it’s not an exact science, there’s forecasting detail at our fingertips. It’s good to see new K8 developments coming through and that give us confidence for our future,” said Ian.

Highlights

  • Essential business tool
  • Progressive upgrades
  • Proven and reliable software
  • Easy to use and navigate
  • Supports customer services

Results

  • Enables ‘finger on the pulse’
  • Tight stock control disciplines
  • Aids efficient purchasing
  • Effective pricing management
  • Powerful advanced analysis
  • Accessible dashboard detail
  • Platform for development

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

K8 holds a wealth of information that we can use to run daily operations and drive the business forward.

- Ian Dickson, Joint Managing Director

 

Automotive Aftermarket

Previous

Auto Express

Next

Customer: Auto Express

What we did: Implemented K8

Site link: en-gb.facebook.com/Autoexpress-Botswana

Challenge

Auto Express signed up with Kerridge Commercial Systems (KCS) SA in late 2014. Their implementation project kicked off beginning 2015 on our latest K8 version, called Babbage.

Auto Express Director, Mitul Patel made the choice to sign up with KCS based on our knowledge and success with other companies in the automotive parts industry, specifically Euro Car Parts in the UK. Patel said that he was looking for a direct sales and support model provided by a software company that had a lot of industry knowledge and experience, as well as local support which we have with IT Junxion.

Tiaan Grobbelaar, Sales Manager at KCS SA said that "Auto Express’s key requirements for the automotive aftermarket fits squarely into the K8 offering, Autoexpress has already confirmed increased turnover and better controls due to the new system. We look forward to further supporting their growth."

Mr Patel looked at various options before making the decision and saw our system as the only fully integrated solution, with one price per user including potentially all modules, a full implementation team including training and support during go-live.

After only three months having implemented the system, Auto Express complimented KCS on the great trading platform and capabilities such as sales order processing and search facilities – invaluable for customer service, the reporting abilities and controls for management; and the accuracy thereof.

As a new business they did not expect to grow as fast as they have, and they believe that the ERP system they are using, namely K8 contributes to their growth in a significant way.

The initial implementation included a team of three consultants and a project manager from KCS SA. The range of the solution comprised of a full multi-branch and franchise setup with IBT’s, SOP, POS and integrated financials.

Auto Express will continue to invest in the K8 system and phase two will include:

  • Franchise model and pricing where different pricing can be set-up for each branch
  • Centralised forecasting
  • New branches

Company History

Established in August 2014, Auto Express is a family orientated business.

"We are passionate about our people, In turn their passion is seen in the lengths they go to serve our customers. We pride ourselves in being able to source any part for any car. We invested in K8 to ensure that our people have the right tool for providing their best service. Service is our best part!"

Gains and benefits

  • Improved stock control across branches
  • Ease of reporting
  • DC Based: Distributions from Gaborone into the rest of Botswana
  • Sales margin control
  • Customer specific pricing modules
  • Full visibility and control

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

I am very impressed with the trading side of K8 and it is very user-friendly, which made it easy to train the staff. The system has a lot to offer.

- Mitul Patel, Auto Express Director

 

Builders Merchants

Previous

Ark Trading

Next

Customer: Ark Trading

What we did: Implemented K8

Site link: www.facebook.com/ARKTradingNam

Challenge

Kerridge Commercial Systems (KCS) is pleased to announce that Ark Trading Namibia is live on K8. Ark Trading was established in 1980, and is one of the oldest suppliers to the building trade in Windhoek Namibia. Ark Trading stocks everything from the spade to dig the foundation to the rolling ridge for the roof, including the nails and hammer to nail it in. They also supply sand, gravel and cement, doors, window frames, paint, plumbing supplies and sanitary ware.

Paul Koster bought the business in late 2015, and the Namibian Competition Commission awarded a last minute approval to him, to start trading from the 1st January 2016. Paul wished to start trading the new business on a new ERP system. This meant that the KCS team had to work under time constraints to configure the system. They pulled it off however, and the K8 system was live at the first week of trading.

Paul has had some previous experience on the trading side of K8. He contributed by helping his staff with training and supporting them with issues, in order to ensure a smooth go-live with minimal disruption to the business.

Ark Trading is looking forward to continuing to build the business partnership with KCS, and to using K8 to grow Ark Trading.

Tiaan Grobbelaar, Sales Manager at KCS, said “Thank you for entrusting us as the IT partner for your new business, we wish you best of luck with your new venture and we are sure that your business will thrive, and that K8 will support your current and future strategies.”

Risks were mitigated due to Ark Trading:

  • Using the standard K8 printing templates, so minimum time was spent on setup and testing
  • Allocating a strong internal team designated to the the project
  • Having strong internal buy-in, and support from the staff for the new system
  • Providing accurate master file and product data, with all relevant required information e.g PAC (product analysis codes), branch files and supplier details

Gains and benefits

As a result of the K8 ERP implementation, Ark Trading will realise the following efficiencies and benefits:

  • Elimination of manual stock back-orders, more controlled and automated
  • More efficient stock forecasting, improved lead times and estimates
  • Able to manage direct deliveries on bulk building materials
  • Better Customer service
  • Better Stock tracking/management
  • Better reporting, managing by exception

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

I was impressed with the dedication and knowledge portrayed by the KCS team.

- Paul Koster, Managing Director of Ark Trading

 

Plumbers & Heating

Previous

Pimlico Plumbing and Heating Merchants

Next

Customer: Pimlico Plumbing and Heating Merchants

What we did: Implemented K8

Site link: www.pimlicoplumbingheatingmerchants.com

A new business thrives with K8

South London-based, Pimlico Plumbing and Heating Merchants (PPHM) opened its doors in October 2014. Going live with K8 on its first day of trading, the system has proved to be an invaluable tool from the start. Since opening, the business has grown substantially – exceeding initial expectations. PPHM now serves trade customers across London seven days a week.

Business origins

PPHM was established by plumbing entrepreneur, Charlie Mullins MBE, initially to provide Pimlico Plumbers with its own supplier of products and plumbing parts. However, with the company’s impressive track record of experience and expertise, it soon became clear that PPHM could also meet the needs of independent plumbers. A trade-only, highly responsive service, with extended opening hours to access stock, was a great business model to progress with.

Choosing K8

Although the PPHM considered other systems, the choice of K8 was based on recommendations and the fact that one of its staff had previously used the system helped in the decision process. The challenge for Kerridge Commercial Systems (KCS) and PPHM was that once the order was placed, system preparations and set-up had to be completed in record time. PPHM Director, Samm Mullins, said, “There was a lot of pressure in getting the business ready – everything had to move quickly. I was very impressed by the hard work and flexibility of the KCS team. Having a live system within four weeks from start to finish, ready for opening, was quite an achievement.”

Customer service is key

Now a seven days-a-week operation, PPHM serves its two customer channels; purchasing, stocking and supply for Pimlico Plumbers, together with looking after 160+ (and growing) independent plumbers and heating engineers located across London. “Our customers are usually very clear about what they want – they sometimes email us a photo if clarification is required for a specific item. With their time at a premium, they have come to expect us to be on the ball, offer any advice that’s required, then be ready to supply and deliver.”

Successful development

As a fast-growing business, one of the keys to success has been the company’s ability to service its customer base. As trading patterns have become established, PPHM has successfully used K8 to balance its stock levels. “Ensuring that we have the correct breadth and depth of stock is absolutely vital for our customers. If we can’t supply, someone else will.” Such has been the progress at PPHM that within six months of opening, a second floor was added to its premises. The company’s van and motorcycle delivery operation has also been ramped up to meet growing demand.

Benefits and value

K8 is working well for PPHM – from purchasing to stock control, sales order processing and financials. “We now use the system to generate automatic stock orders with manual adjustments as necessary. K8 also enables us to order as and when necessary to service our customers – placing orders with our suppliers once or twice a day is not unusual,” said Samm. He went on to say that K8 is also a valuable asset to the business in managing credit control. The system makes it easy to set up new accounts enabling trading with a new customer to start with minimal delay. “In our business, we also have to keep a tight grip on our debt position and if a customer doesn’t pay us on time, we can be straight on to the situation and resolve things quickly. Across the business, if we spot anything that doesn’t look right, we can use the system to investigate the matter and move on with minimal effort.”

There’s no question that K8 has been key to how PPHM has developed since opening. The system is at the heart of how the business operates and services its customers. “With its impressive functionality, the system is both highly capable and forgiving – an essential tool that we use throughout our working day. Quite simply, without K8 we wouldn’t have a business”, said Samm.

Highlights

  • System live on trading day one
  • Intuitive and easy to use
  • No need for specialist IT skills
  • Fully accessible product information
  • Enabling high quality customer service
  • Helping to build solid business reputation

Results

  • Fully managed stock levels
  • Easy ordering and purchasing
  • Efficient transaction processing
  • Supporting business growth

To find out more about KCS and the products that we offer, please contact us today.

Contact us 

//

Ensuring that we have the correct breadth and depth of stock is absolutely vital for our customers. If we can’t supply, someone else will.

- Samm Mullins, Director

 

Electrical Wholesalers

Previous

BPX

Next

Customer: BPX

What we did: Implemented Web Builder

Site link: www.bpx.co.uk

Challenge

Established in 1965, Leicester-based BPX is a major distributor of electrical and electronic control and machinery products. The family-owned company has nine branches across the UK and employs over 120 staff. BPX selected and went live with Web Builder, the integrated online trading application, to drive their business growth.

Business need

BPX is particularly proud of providing first class service to its customers - the company offers 60,000+ products from 40 manufacturers and makes use of IT to increase efficiency and improve its customers’ experience. Managing Director, Guy Collins, explained the rationale to offer online trading, “As a starting point, it was less about meeting existing customer expectations, but focussing more on using the technology to attract new customers, in the UK and internationally.”

Web Builder

As a OneOffice user, BPX decided that Web Builder, with integrated SOP, stock and accounting capabilities, was the most effective platform for the project. Given the size of the company’s product range, it was clear that this would be a complex project for BPX. “The first priority was to understand Web Builder and the fine tuning required for our processes. Essential for us was the need to safeguard our customer relationships and therefore, unlike some distributors who use central warehousing, we wanted our system to trade online at local branch level.”

Online catalogue

System infrastructure was a key aspect of the project – a new server investment was required to ensure that the new website, carrying the online store, performed quickly and efficiently. However, the biggest challenge was the creation of the catalogue itself - it amounted to an eight person-year project. “We had to ensure that, insofar as possible, customers could access a consistent level of information across our product range - making their selections without having to phone to check specification detail. The new website went live with 35,000 products ready for our customers to buy.”

A time for change

As a 24/7 ‘shop window’, BPX acknowledges that it represents an immediate opportunity to improve services – recognising that building awareness and transaction levels will take time. Furthermore the company is preparing for some staff to migrate towards a technical advisory role - growing the knowledge base across the company will be a real asset for BPX. “The roll-out was based on introducing the online trading facilities – including back-end processes, at each branch and worked with some of our larger customers to begin with. We wanted everyone to feel confident about the processes, including back-ordering, and the added value to our services. Another key point was to re-assure customers about trading terms and credit account processes,” said Guy.

Impact of online trading

Online trading can have a big impact for a multi-location B2B distributor. Some routines are immediately automated, some job roles become more advisory with fewer repetitive tasks. BPX also believes that its customer service function will be more productive. “Going online means immediately exposing our entire catalogue to the ‘risk of sale’. As a result, we expect our breadth of stockholding to broaden and thereby increasing service levels in this ‘want it now’ era. It’s also an imperative to monitor orders closely - if a customer buys product X, but omits essential product Y, we have to respond accordingly.”

A business milestone

Unquestionably, BPX recognises the value of the opportunities as a result of investing in an online experience and equally, that as the company’s use of IT develops, customer benefits will grow. “In taking an evolutionary approach, we want to build on our reputation and improve services in a controlled manner. Our new website, with Web Builder, is positioned to be a milestone initiative for BPX,” concluded Guy.

Highlights

  • Online catalogue of 35,000 products
  • Multi-location process capability
  • Self-service – task automation
  • Improve upselling and related product offer
  • Structured introduction for online trading
  • Starting point for further online developments

Results

  • 24/7 trading facility and global shop window
  • Opportunity to extend customer base
  • Customer-branch relationships maintained
  • Improved customer service experience

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

In taking an evolutionary approach, we want to build on our reputation and improve services in a controlled manner. Our new website, with Web Builder, is positioned to be a milestone initiative for BPX.

- Guy Collins, Managing Director

 

Tools

Previous

SA Tool (Pty) Ltd

Next

Customer: SA Tool (Pty) Ltd

What we did: Implemented K8

Site link: satool.co.za

Challenge

Established in 1983 as a power tool repairer, Johannesburg-based SA Tool are agents and distributors for many leading brands of power tools and personal protective equipment. In addition to importing products from international suppliers, the company also has purchasing arrangements with major South African manufacturers. SA Tool holds an extensive range of stock and is proud to offer competitive pricing and deliver a high standard of service to its growing customer base.

Prior to implementing K8, SA Tool had used a number of systems which had been progressively outgrown. The management team realised that a fully integrated ERP solution, better suited to SA Tool’s diverse trading requirements, had become a strategic priority. Better control and visibility over the entire supply chain was increasingly critical, especially with some transactions, such as buy-outs being managed manually. The company chose K8 – which went live in October 2011, because its extensive range of advanced, integrated functionality were a close match for SA Tool’s requirements. The system has enabled accurate traceability across sales, procurement and financial modules which are making a big difference to company operations. K8 is also helping SA Tool to improve customer service levels; through tighter inventory controls and purchase forecasting, the company is able to offer a much enhanced depth and breadth of stock. A recent development for SA Tool has been to move its K8 system to a hosted environment. With the system being supported by Kerridge Commercial Systems and the infrastructure fully managed at the data centre, the company is now able to spend much more time on operational requirements and develop its use of K8.

Gains and benefits

  • Improved business control in every area
  • Intuitive functionality
  • Time savings – resulting in greater efficiency
  • Greater supply chain visibility
  • Eliminated manual, off-system processes
  • Comprehensive transaction traceability
  • Profitability and margin monitoring
  • Superior stock management
  • Purchase forecasting
  • Website trading integration
  • Integrated BI capabilities
  • Fully supported hosted platform
  • Future-proofed product development
  • Quality partner support

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

K8 has enabled us to implement best business practice.

- Len Jacobs, Supply Chain Manager

 

Distributors

Previous

Rock Trading and Distribution

Next

Customer: Rock Trading and Distribution

What we did: Implemented K8

Site link: rocktrading.co.uk

Challenge

Rock Trading and Distribution supplies engineered wood products, manufactured to customer requirements, insulation and cladding materials. The company is also the exclusive regional distributor for Porotherm blocks.

Owned by Rawle, Gammon and Baker Holdings Ltd (RGB) - a Kerridge Commercial Systems customer for 15 years, Rock required their K8 system to be set up as an independent trading environment, without any direct links to their parent company’s system. This approach would enable the business to trade with RGB, in addition to supplying builders’ merchants and regional developers throughout the West Country.

The K8 implementation involved a challenging schedule - there was less than three months from contract signature to Rock opening for business. In that time, the K8 project had to be scoped and planned, hardware installed and training programmes completed. Teams from both Kerridge CS and Rock worked very closely together throughout, with frequent conference calls and onsite attendance as required. The Kerridge CS METIS project methodology was fully applied from the start and particularly tight control was maintained on the RAID (Risks, Assumptions, Issues and Dependencies) documentation.

As part of the training process – a key part of the project, Rock staff tested out a range of different trading scenarios to gain familiarity with K8. Quickly embracing the system, the users found it particularly reassuring that their knowledge of the previous generation, text-based Rev7 system used by RGB was transferable. By go live day – the company’s first day of trading, Rock management reckoned that users had about 90% of the knowledge they required to run the business.

With the objective met, Rock was in a position to push K8’s functionality and use the system to help develop a profitable future for the business.

Gains and benefits

  • A modern fully integrated system
  • Intuitive functionality
  • Advanced purchasing and stock control
  • Fast, efficient sales order processing
  • Flexible financial and reconciliation tools
  • Data export for group consolidation
  • Scalable to support business development
  • Proven and successful partner relationship

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

Although it was hard work for everyone because of the short timescales, we opened the business with K8.

- Paul Turner, Finance Director

 

Plumbers & Heating

Previous

William Wilson

Next

Customer: William Wilson

What we did: Implemented Web Builder

Site link: www.williamwilson.co.uk

Challenge

Established in 1900, William Wilson, part of Wolseley UK, is one of Scotland’s largest suppliers of plumbing, heating and bathroom products. Employing more than 250 staff and with 22 locations, the company serves local and regional plumbing and heating contractors, through to large national companies as well as private retail bathroom customers. William Wilson has been a Kerridge Commercial Systems customer since 2000.

Reviewing the future shape of the business, William Wilson recognised the growing importance of internet-based facilities. Although not yet a critical requirement, there was a clear need to offer customers the opportunity to trade online as a convenient alternative to its well-established and growing branch operations. The company looked at a number of software products and chose the Kerridge Commercial Systems Web Builder as the platform for its ‘B2B’ trade customers. In addition to developing the William Wilson trade website to provide customer facilities, the project also required some additional programming work – undertaken by Kerridge Commercial Systems. Specifically: to enable customers to buy from their chosen branch – there’s no central warehouse and also to handle the company’s appropriately comprehensive pricing and discounting structures.

In preparing Web Builder with 15,000 line items to load prior to launch, William Wilson valued the applications’ ability to handle comprehensive product information. It meant that the company is now able to provide its well-informed customers with levels of detail at least equal to that offered by many manufacturers.

Prior to going live, the company offered trade customers the opportunity to test the new online facilities and the feedback was very positive. William Wilson’s staff worked very hard to ensure their new online trading tool would be successful from the start. They are rightly proud of what they have achieved and progressively, more and more customers are appreciating the benefits of ordering online.

Discover how our customers are winning with K8 Web Builder.

Gains and benefits

  • Easier for trade customers to transact
  • Real time stock detail
  • Orders can be placed for out of stock items
  • High quality content
  • Access to basic account information
  • Integration with back office systems
  • Extension of existing branch services
  • Focus on customer requirements
  • Future proofing the business

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

Our integrated online trading system makes it easy and convenient for our customers to transact with us.

- Michael Wilson, Commercial Director

 

Electrical Wholesalers

Previous

Vicon Industries

Next

Customer: Vicon Industries

What we did: Upgraded K8

Site link: www.vicon-security.com

Challenge

Vicon Industries is an industry-leading supplier of video systems and components used for security, surveillance, safety and control purposes. Established in 1967, Vicon systems are employed worldwide in high-profile, enterprise-scale installations. Customers include governments, Fortune 500 companies, private and public institutions, and global transit and commerce hubs. The company’s European headquarters is in the UK.

The company has been a Kerridge Commercial Systems customer through successive generations of product, starting with revision 6, moving on to revision 7. Vicon Industries became a beta site for K8 before moving on to the full release product. Prior to K8, among the key business requirements was a more flexible sales order processing capability. The company also wanted to ensure that moving to the next generation product would continue to support and if possible improve customer care and service standards.

Gains and benefits

  • Improved productivity and efficiency – save time and effort in all areas of the system
  • Multi-lingual, multi-currency functionality – enables the company to trade internationally
  • Sales order processing, fast and accurate – a good service to customers, easy for staff
  • Excellent search facilities – almost instant, makes everyone’s life easier and customers benefit
  • Email tools for orders and quotations direct from the system – save time – delivering a good service
  • Management information and reporting. Information is accurate, up to date and easy to use
  • User friendly interface – easy to train new staff, helps everyone to learn more about the system

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

It is amazing how easy it is to use the system. K8 Sales Order Processing allows me to check stock, outstanding purchase orders and product information. Even new staff find the system a completely natural way of working.

- Michaela Barnes, Credit Manager

 

Integrity rebrands to become Kerridge Commercial Systems

Still the same great solutions, services and support

Read more.

Kerridge Commercial Systems (KCS), a specialist software provider of integrated ERP software solutions, focused on servicing the distributive and retail trades, announced today that Integrity Software have been renamed Kerridge Commercial Systems.