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Tiles

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Collinson

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Customer: Collinson

Site link: www.facebook.com/CollinsonCeramicsScotland

K8 software set to deliver automation and visibility to Collinson

Scotland’s leading independent tile distributor, Collinson Ceramics, is to implement K8, the fully integrated, business management software solution, developed by Kerridge Commercial Systems (KCS).

Collinson imports and distributes ceramic and porcelain tiles and operates out of a flagship showroom in Edinburgh, branches in Inverness and Dundee and a distribution centre in Dalmeny. Predominantly a trade business, it also supplies retail customers, kitchen and bathroom showrooms, and high specification commercial projects across the UK. Some stock is sourced from the UK but most tiles are imported from Italy, Spain and Dubai.

Stewart Wilson is Operations Director and has been with the company for seven years. He said, “Our key differentiator is customer service and we like to go the extra mile. For example, our drivers start at 6am to ensure we can get deliveries to site by 8am. We’re also proud to have been trading for 35 years and to have so many long-standing members of staff.”

Over the years, the company’s legacy system was upgraded and modified several times to keep up with the demands of the growing business. Eventually it became clear to Stewart that it was time to move to a more sophisticated solution. “Our old system just wasn’t very intuitive to use and processing anything was very labour intensive,” he said. “Our sales have doubled in the last five years so I started to look for something that would give us the automation and visibility we needed.”

Stewart thoroughly researched the functionality of a number of systems before eventually narrowing down the choice to K8 and one other option. Although he could see benefits in both offerings, Stewart concluded that K8 was by far the best solution and KCS the partner of choice for the Collinsons business. “It was a combination of reasons in the end,” he said. “Some of our buying partners use K8, and they told us what it could do. Secondly the professionalism of the KCS team when they demonstrated the system and put the whole package together was very impressive; but primarily it was because right from the outset I believed K8 software was by far superior to anyone else’s in the market.”

Read the full story.

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Right from the outset I believed K8 software was by far superior to anyone else’s.

- Stewart Wilson, Operations Director, Collinson

 

Fixtures & Fastenings

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Olympic Fixings

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Customer: Olympic Fixings

Site link: www.olympicfixings.com

Gains and benefits

Vecta, the on-line sales analytics and CRM solution, has enabled Paul Gordon, managing director of Olympic Fixings, to spend more time managing and directing his business - rather than chasing data!

Olympic Fixings was founded in 1989 and supplies British and Irish merchants from distribution centres in Accrington and Bangor with over 3,500 catalogued and stocked SKUs. A trusted brand among electrical wholesalers, tool and plant hire businesses, builders’, plumbers’ and agricultural merchants, the Olympic product offering includes all types of fixings, drill bits and blades, cutting and abrasive products, hand tools, sealants and cleaning products. Customers are served by a 20-strong, highly experienced field sales team and can also use the company’s online catalogue that shows their own negotiated prices.

Vecta stores a company’s data in the cloud and is accessible by sales and management teams over the internet. Uniquely, it combines transactional data from a company’s ERP system with customer and contact records to deliver an instant and comprehensive picture of performance, margins and opportunities directly to desktops, tablets or smartphones.

“Our sales team were previously using manual systems to report and record their activity,” said Paul, “so effectively we had no visibility from a CRM perspective. We had recently upgraded our ERP, which enabled us to integrate with a CRM system and so we looked closely at three providers. In addition to the functionality Vecta gave us, we discovered it was also successfully integrated with another user of our ERP system and this proven link gave us extra confidence in its implementation.”

Vecta has revolutionised the ability to capture customer information at Olympic. Paul said, “Before Vecta, the only thing we knew internally about our customers was where to send their invoice! Now we have several thousand email addresses and we’ve been able to engage in direct marketing campaigns to key customer contacts where we send special offers and get orders in return! Previously the only way we sold was through direct selling from the rep, so Vecta has facilitated a more multi-channel approach.”

Results:

  • Vecta has enabled multi channel selling with direct mail campaigns resulting in orders by return
  • Managers now investigate variants themselves rather than asking colleagues to create reports for analysis
  • Vecta delivers link and upselling opportunities, as well as gap analysis and customer branch comparison data
  • Variances can be investigated quickly using Vecta’s margin report

Read the full story.

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Previously the only way we sold was through direct selling from the rep, so Vecta has facilitated a more multi-channel approach.

- Paul Gordon, Managing Director, Olympic Fixings

 

Timber Merchants

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Grant & Stone Timber Merchants

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Customer: Grant & Stone Timber Merchants

Site link: www.grantandstone.co.uk

K8 delivers benefits to new timber merchant

Grant & Stone was set up in 1987. 50% of the family owned business’s turnover is made up from its builders’ merchants operation, with the remainder from the supply of plumbing and electrical materials. There are 29 branches in total, the newest being Grant & Stone’s first timber merchant, which opened last year in High Wycombe, Buckinghamshire.

Building Sales Manager, Alan Kent, said, “We’re known for our service being second to none. That’s because we treat our customers as customers, not numbers and that’s where we benefit. Also our product knowledge is very, very good.”

Grant & Stone use K8, the ERP solution developed by Kerridge Commercial Systems (KCS), across the whole business. It was therefore an obvious choice to extend it to the new timber operation. IT Manager, Dave Oliver, said, “Since implementing K8 we now have the accuracy and transparency we were looking for. Booking in and out is now so much better controlled and being a cloud based solution means we have the security of a complete disaster recovery service. Using the OMR (Order Margin Review) in particular is helping us to be more profitable. It’s also integrated our sales and financial accounting, which is really good as everything is in one place.”

Grant & Stone have PI (perpetual inventory) set up in all branches so the team knows on a daily basis what the stock position is. At the new timber branch, they’ve also been able to make the most of the manufacturing functionality within K8 to enable them to put accurate charges, and therefore extra profit, against a number of processes in the mill such as cutting and planing. K8 also maintains the integrity of chain of custody throughout the supply chain reporting on where the timber is or what it’s been converted to.

Results

  • Accuracy and transparency across all business processes
  • Data security through cloud based disaster recovery service
  • Clear view of stock position through integrated PI
  • Integrated financial accounting means everything is in one place
  • Manufacturing functionality has enhanced profits in the mill
  • Possibility to inter-operate with apps in the future

Read the full story.

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Since implementing K8 we now have the accuracy and transparency we were looking for. Booking in and out is now so much better controlled and being a cloud based solution means we have the security of a complete disaster recovery service. Using the OMR (Order Margin Review) in particular is helping us to be more profitable.

- David Oliver, IT Manager Grant & Stone

 

Builders Merchants

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JT Dove

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Customer: JT Dove

Site link: www.jtdove.co.uk

JT Dove selects K8

Leading Builders’ Merchant, JT Dove Ltd, has made a significant investment in a new ERP system to improve efficiencies and allow for the next phase of growth.

The new chosen ERP system, Kerridge Commercial Systems’ (KCS) K8, will be used across all of JT Doves 19 locations by around 190 users throughout the group, across the branches and in head office. The system will allow for better customer service through better support of the team and their daily activities.

The decision follows a rigorous tender process. Managing Director at JT Dove, Steve Robinson, said:

“We made the decision to upgrade from our legacy system to improve efficiencies right across the business, in line with our continuing growth. After a detailed review of the ERP market, I have confidence that this is the right System for JT Dove and that there is no other product with such a depth of advanced functionality for builders merchants.”

K8 is a fully integrated system that comprises financial accounting as well as a suite of apps designed to digitally transform delivery, showroom and warehouse management tasks. These are accessed through the KCS Digital Services gateway that enables users to access, and proactively use, data from their version of K8 on an iOS or Android device.

At JT Dove there will be 60 drivers using the K8 ePOD app that will enable them to access and manage a branch generated electronic manifest with signature capture. KCS’s latest generation digital services will also be used to support their digital web development.

Read the full story.

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After a detailed review of the ERP market, I have confidence that this is the right System for JT Dove and that there is no other product with such a depth of advanced functionality for builders merchants.

- Steve Robinson, Managing Director, JT Dove

 

Builders Merchants

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KRM

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Customer: KRM Building Supplies Ltd

Site link: www.krmbs.com

Vecta delivers in depth sales intelligence to KRM

KRM is an independent, family run builders’ merchant serving Nottinghamshire and Derbyshire. The Ilkeston based company supplies a wide range of building products including timber and landscaping materials.

There are 28 staff employed at KRM and customers range from local builders and ground workers to DIY enthusiasts. The experienced team at KRM also offers a brick matching service and materials quantity estimating.

Vecta combines world-class integrated sales analysis with CRM using up-to-date transactional data from a company’s ERP system alongside contact history, diary and more. A fully mobile, browser-based solution, Vecta is accessible 24/7 from desktop, tablet or smartphone.

Vecta provides the ‘granular’ sales analysis that Business Development Manager, Rachel Carter, was looking to achieve. She explained, “We’re quite different as a company in the way we look at sales. We don’t just want to see that we’ve won the sale, we also want to know if we lost it and, if so, why and who to. We like to look at this information in depth and really slice it and dice it.”

Results

  • Granular sales analysis provided for the KRM team
  • Lost quotes monitored and analysed in depth
  • Effective diary and call management with link to Outlook
  • System tailored to suit KRM’s needs
  • Sales team able to review performance and customer status
  • Opportunities and issues highlighted via alerts

Read the full story.

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We have Vecta open on our desktops all day and every day. I think we sometimes forget how dependent we are on it. Without Vecta we would feel like we’d had our right arm cut off!

- Rachel Carter, Business Development Manager, KRM Building Supplies Ltd

 

Discrete Manufacturing

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Marcrist

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Customer: Marcrist

Site link: www.marcrist.com

Vecta enhances efficiency and performance at Marcrist

Marcrist International Limited specialises in the production of diamond-based products for cutting and drilling. The company, seen as a technology leader in its field with its premium quality products, distributes to professional users through merchants and distributors.

Its Swiss owners established Marcrist in 1979; today the company is based in Doncaster, UK with additional sales teams operating in Germany and Switzerland.

IT Manager, Simon Johnson, who has been with Marcrist for ten years, is responsible for running all systems used within the business and directs the company’s overall IT strategy. He explained, “We migrated from our previous ERP system to a new sophisticated solution in 2012 but soon realised that although we had a better system to manage our sales processing and warehouse operations, we were still lacking in functionality around our growing CRM, sales and marketing activities. There was a lot of double handling of information and duplication of work because our sales teams on the road in the UK, Germany and Switzerland had no remote access to the ERP system. Information about customer activity had to be emailed to the customer service team who then had to re-key it into the system which resulted in delays and the added risk of input errors.”

Simon looked at other CRM systems before discovering Vecta but his main incentive to find out more about Vecta was how it was designed to integrate with an ERP system and combine in-depth sales analysis with CRM. He remembered, “Having those two features together within one application was a big driver for me as it meant that the sales team could use it to get sales information independently, with the added bonus of sales management functionality.”

Results

  • Smooth implementation of combined sales analysis and CRM solution
  • Browser based customer and sales data always accessible via user dashboards
  • Sales representatives able to generate their own bespoke reports
  • No more re-keying of information into ERP system
  • Gap analysis identifies further sales opportunities
  • Total management visibility of team diaries and performance

Read the full story.

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My Director immediately said it was just what we had been looking for - it ticked all the boxes for us.

- Simon Johnson, IT Manager, Marcrist

 

FPS

Automotive Aftermarket

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FPS

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Customer: FPS

Site link: www.fpsdistribution.com

The sales intelligence that drives FPS

How does a leading national wholesale distribution business like FPS use its business systems to stay ahead of the competition?

Vecta for K8 integrated sales analysis and CRM, helps manage customer relationships by uniquely combining world-class sales intelligence with up to date transactional data from a highly sophisticated, wholesale distribution solution. It’s fully mobile, cloud based and accessible 24/7 from desktop, tablet or smartphone.

With over 3,000 trade accounts ranging from independent outlets to large national chains, the business focus for FPS is on fostering strong relationships throughout the supply chain so that its customers can service their customers profitably.

“Vecta is usually the first thing my team look at in the morning,” said Graham Knight, Operations Director – South, at FPS. “We all use it on a daily basis and invariably I have it running in the background all the time.”

Now in its 85th year, FPS is a national wholesale distribution company that primarily distributes motor components to motor factors and retailers. The company operates from 22 regional sites and a national distribution centre in Sheffield. It’s the partner of choice for a number of leading automotive brands, handling part or all of their UK distribution.

“We needed a better handle on our business intelligence and in particular sales analysis at customer level,” explained Graham. “We needed to see not only what they had bought, but also the gap analysis showing what they hadn’t bought and what they could buy. We needed the ability to quickly chop up data in any way we wanted for any given scenario. Before we had Vecta, we had to ask to have reports written for us and invariably we didn’t get quite what we wanted.”

K8 from Kerridge Commercial Systems is the main business management system, handling over 50,000 line picks per day at FPS and all the transactional data from K8 is updated into Vecta each evening. There are 70 Vecta users within the business and each user has a personalised dashboard that shows them just the information that is pertinent to their individual sales or management role.

Graham elaborated: “The territory or product group sales managers see the performance of their own customers so they don’t have to go looking for it. The information is right there in front of them when they log on. My dashboard however gives me information about the performance of all the 11 branches I am responsible for. I can see year on year comparisons in total, by month, product group, team, individual or customer. But one of the beauties of Vecta is how you can write your own one-off enquiries to help you find answers. For example, I can interrogate it with simple questions such as which customer hasn’t bought the five most popular brake pads; or who is buying commercial oil filters but not commercial air filters. Whatever I need to know I can invariably write an enquiry that gives me the answer – and I can then pass this information to my sales team to action.”

Results:

  • Provides sales and gap analysis at customer level
  • Personalised dashboards present the information you need - no need to search
  • Interrogatable data provides answers to one off enquiries
  • Manages and monitors customer activity

Read the full story.

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Vecta is usually the first thing my team look at in the morning. We all use it on a daily basis and invariably I have it running in the background all the time.

- Graham Knight, Operations Director – South, FPS

 

Timber Merchants

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Taylor & Sons

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Customer: Taylor & Sons

Site link: @taylorandsonstimbermerchants

Kerridge CS supporting growth at Taylor & Sons

Ian Taylor’s early career was the perfect education for setting up his own timber merchant business in 2012. Working for a timber importer and processor on the Isle of Dogs he was immersed in the logistics of how timber came in to the UK from Poland, Canada and South America, as well as the machining process. His next job with a timber merchant taught him another aspect of the industry as well as providing valuable product knowledge about sheet and insulation materials.

Before moving into his current premises, Ian ran Taylor & Sons from home and stored his timber in a range of rented farm buildings and at the local cricket club. “In the early days my sons used to help me load up deliveries for the next morning,” he remembered. “In the evenings we could be seen walking the lengths of timber across the pitch as we weren’t allowed to drive the lorry over the grass near the club!”

Taylor & Sons started by supplying timber and sheet materials to contacts Ian had made over the years and still focuses on supplying 100 or so small to medium sized builders, including specialist basement contractors working in and around London. “We’ve now been in our unit since 2016,” said Ian, “and I’m proud of how the business has grown organically since the early days. I employ a driver to help with deliveries now and I’m looking to take on another sales person shortly so I can concentrate on developing the business further.”

Ian now uses K8 for sales, purchasing, accounting and stock control. He said that since he’s entered all his stock on the system it’s been an eye opener to see the true value of what the business holds. He said, “I estimate the system has made the business 50% more efficient than it was before. Invoicing used to take me two or three weeks, now it’s done in less than a day. To me that time saved is priceless.”

Ian also plans to use the system to help him set and monitor sales targets when he takes on his new salesperson. He can log in to the browser-based system remotely allowing him to work from home when he needs to. Quotes and purchase orders are emailed directly from the system and the business intelligence K8 provides is delivering further cost savings. “The system showed me how many deliveries we were making to the same sites so I’ve been able to make savings by planning my deliveries more efficiently. Also I’ve got a much clearer picture of the stock we hold and, by checking it against sales history, rather than having stock hanging around for months, I’m starting to buy much more efficiently which is helping our cash flow.”

Results:

  • Business now 50% more efficient
  • Invoicing completed in less than a day
  • Business intelligence has led to cost savings
  • Improved cash flow through more efficient buying

Read the full story.

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I estimate the system has made the business 50% more efficient than it was before. Invoicing used to take me two or three weeks, now it’s done in less than a day. To me that time saved is priceless.

- Ian Taylor, Taylor & Sons

 

Food & Beverage

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Planglow

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Customer: Planglow

Site link: planglow.com

Kerridge CS provides high quality support for early adopters Planglow

Plangow was established in the 1980s to supply a labeling solution to caterers and other food providers. The team developed a simple but effective computer programme and shrewdly pitched it with one of Alan Sugar’s early Amstrad computers and printer kits as a ‘label printer’.

In 2005 the company expanded into the supply of environmentally friendly, compostable branded food packaging for restaurants, sandwich shops and contract caterers.

However, labeling software is still core to the company’s offering and the current web-based product is designed to be quick and easy to use for catering companies that don’t employ IT experts and, typically, don’t know what ingredients will be need to be printed on a label until the last minute.

Plangow’s industry expertise gave them a head start when they decided to offer their existing customers a range of environmentally friendly cardboard sandwich packaging. The early success of this initiative then led to the company’s first off-the-shelf range of sandwich and other food packaging. Styles developed by the in-house design team have evolved from basic craft paper packs to the bright sherbert colours of the new botanical range.

Planglow was an early adopter of K8 LV and started using the software in 2005. Before that the team used a DOS based system for accounting. Director, Bethen Darby, realised she needed a more sophisticated solution that would integrate accounts with sales information and would give her visibility of sales history and available stock. She chose K8 LV because she believed Kerridge Commercial Systems (KCS) would deliver high quality support and a personal service – a view she still holds to this day and which is now borne out of personal experience.

Features:

  • Accounts integrated with sales information
  • Easy to track order history
  • Total visibility across the business
  • Wide-ranging reporting capability
  • Great support from the K8 LV team

Read the full story.

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I would always recommend K8 LV, as I have always had a very positive experience when using it. The support team is brilliant too and has helped me to support my customers when they want data supplied in a certain format or if I need to create a particularly complicated report. They’re nice people to talk to too – and that counts for a lot!

- Bethen Darby, Director, Planglow

 

Plumbers & Heating

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Primaflow F and P

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Customer: Primaflow F & P

Site link: www.primaflowfandp.co.uk

A modern system

The UK’s largest plumbing and heating wholesaler, Primaflow F & P, has implemented K8 ERP software across its three regional distribution centres, five regional sales offices and extended trans-shipment network, from which goods are delivered directly to independent merchant customers using the company’s own fleet of vehicles.

K8, provided by Kerridge Commercial Systems (KCS), powers the sales transactions, stock allocation, warehouse picking and route planning and delivery completion. Invoicing and credit control are also managed in K8 through the integrated general ledger.

Following an acquisition four years ago, Primaflow and F & P merged to complement the shared customer base with a broader range of products. Primaflow was already using K8 software and a decision was taken to extend it across the new entity. Three months before go-live, Primaflow’s version of K8 was upgraded to match the latest version being installed at F & P.

David Dunbavand, Programme Director at Primaflow F & P explained, “Our key requirement was to standardise the platform within Primaflow and F & P and we had a number of options. It was a relatively easy decision to standardise the group by building on the K8 system already in use at Primaflow. We could see K8 was a modern, flexible and robust system that could cope with the demands of our industry, but it was also important for us to have an ERP backbone that was ‘open’ and that could be linked to third party applications such as eCommerce websites and ePOD. The Primaflow website was already integrated with their K8 software, with web orders transacting successfully through to the system, and all of these factors were key in our decision to implement K8 across the group.”

Once the decision was made the Primaflow F & P team chose to deploy their K8 software on the K-Cloud. This meant that KCS would take on the responsibility of maintaining the system and there would be more flexibility around disaster recovery and the ability to grow and scale the system as required.

Results

  • K8 provides an ‘open’ ERP backbone linkable to third party applications
  • Web orders transact successfully through the system
  • Everything on day one picked and delivered successfully
  • Clear stock visibility helps warehouse team maximise customer service
  • K-Cloud deployment means more flexibility around disaster recovery

Read the full story.

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We could see K8 was a modern, flexible and robust system that could cope with the demands of our industry, but it was also important for us to have an ERP backbone that was interfaceable to third party applications such as eCommerce websites and ePOD.

- David Dunbavand, Programme Director , Primaflow F&P

 

Food & Beverage

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Sarnia Foods

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Customer: Sarnia Foods

Site link: www.sarniafoods.co.uk

For success choose an ERP system that can grow with you

Sarnia Foods develops and manufactures food products for a variety of brands that, for whatever reason, are unable to take their own ideas forward into manufacturing. This allows their clients to concentrate on sales and marketing while the Sarnia team source packaging and ingredients and manage stock, production, packing and shipping. Through a direct link to some of its clients’ websites, the Sarnia team can take orders directly.

Sarnia currently produces products such as soups, sauces, juices, smoothies and vegetarian sausages and burgers. Clients also send products manufactured elsewhere to Sarnia for them to pack and ship. To keep transports costs down, the team has designed specialist packaging that keeps products frozen for 48 hours. Director, Patrick Finigan, said, “Generally we act as an extension of our clients’ business. We’re often the point of contact for their customers too if there are any issues.”

“To save us the disruption of moving again in around five years, we recently decided to take a big step and move to a much bigger factory,” continued Patrick. “Upgrading from a 3,000 sq ft site to one of 21,000 sq ft has enabled us to operate larger manufacturing, packaging and storage facilities and to keep everything on one site.”

Patrick and his business partner set up Sarnia Foods in 2013 and both had clear views about the type of software they wanted to drive the company. “We knew we wanted to work directly with a software provider, rather than a reseller, because from experience we knew this would give us more influence over the software’s future development. We also wanted a system that held all our data in one place - rather than having to resort to using tons of spreadsheets. And it obviously had to have all the functionality we needed as a food manufacturer, such as batch traceability and the ability to cope with variables – the weight of cauliflowers for example! Finally, we wanted a Cloud based system so we didn’t incur the capital costs of installing our own server or have the hassle of maintaining it and running back ups.”

When the team from Kerridge Commercial Systems (KCS) contacted Patrick to talk about K8 LV software, he thought it sounded too good to be true! “It gave us everything we needed, and I know we made the right decision,” he said. “We wanted to reduce the paper trail involved in our business and the system has allowed us to utilise scanning throughout all our processes and barcode everything as it goods in. We were able to address rotation issues and start seeing exactly what yields we were getting.”

Read the full story.

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We wanted to reduce the paper trail involved in our business and the system has allowed us to utilise scanning throughout all our processes and barcode everything as it goods in.

- Patrick Finigan. Director, Sarnia Foods

 

Electrical Wholesalers

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Aerco

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Customer: Aerco

What we did: Implememented K8

Site link: www.aerco.co.uk

Gains and benefits

West Sussex based Aerco, a distributor of safety critical electrical components for the rail and military aerospace markets, has upgraded to K8, an ERP solution developed by Kerridge Commercial Systems (KCS). For the past 15 years the company has been using the KCS One Office solution.

Harry Laughton, General Manager at Aerco, said, “One Office has worked well for us in the past but, as the company has grown, it has been unable to keep up. We were holding the system together through some bespoke programming by members of our team but this meant we needed to keep going in and out of different programmes. It was clearly time to upgrade and, by migrating to K8, we will have everything in one place and our business processes can become more streamlined.”

There will be 55 K8 users within the Aerco team. Between them, they will use all the integrated functionality of the K8 business platform, including financial accounting, trading, logistics and management. K8’s Web Builder will also provide Aerco with a fully integrated web platform where customers can browse product information and availability before placing their orders. KCS offers customers a variety of ways to access their K8 software. Aerco’s K8 will be deployed on an on-premise server.

Harry said, “We chose K8 because we were always happy with One Office, the price was right - and it was good to stick with you guys!”

Read the full story.

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By migrating to K8, we will have everything in one place and our business processes can become more streamlined.

- Harry Laughton, General Manager, Aerco

 

Food & Beverage

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BI Europe Ltd

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Customer: BI Europe Ltd

Website: www.bilimited.com

The Client’s Situation

BI Europe Ltd manufactures and supplies a variety of affordable condiments. Initially providing portion control condiments for the travel industry, expansion into the Retail, Food service and industrial clients has vastly contributed to them becoming an established worldwide brand.

They acquired a fully comprehensive ERP solution from Kerridge Commercial Systems (KCS), which has successfully enabled the smooth running of their manufacturing & wholesale processes.

For decades prior to K8 LV, BI Europe Ltd had been using a normal server based ERP system, and as Priyan Dhutia, Head of Operations at BI explains: “this was fine for wholesale but we were in need of a complete manufacturing system”. It was at this stage that BI Europe Ltd undertook research into various comprehensive ERP systems, with the aim of finding an approachable company who could provide efficient, adaptable and affordable software. With K8 LV not having such a big brand name as their competitors, they were not even on BI Ltd’s radar to be considered at this stage. This was until they received a call from KCS’s Sales & Marketing Director who was able to offer the solution they had been searching for.

Kerridge Commercial Systems Software

K8 LV is a real-time system reacting to day to day changes which occur within the sales, purchase and nominal ledgers, along with providing live visibility of current and future stock. This system ticked all the required boxes and after detailed consideration and various software demos, KCS were instructed to help support BI Europe move forward as their new ERP supplier.

K8 LV being a fully integrated end to end solution, it provides BI Europe Ltd with various tools vital to their business, such as; Batch Traceability and Recipe Management.

Client Satisfaction

BI Europe Ltd is now a long standing client of KCS, utilising the system and other available modules such as MRP to help with planning and the efficient management of their processes. With a forever remarkable working relationship, the companies work together to provide BI Europe with a smooth operational system.

Read the full story.

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We were really impressed with the presentation, time and effort they invested, the personalised system, price, the whole package.

 

Discrete Manufacturing

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Burtons Medical Equipment Ltd

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Customer: Burtons Medical Equipment Ltd

Website: www.burtons.uk.com

Overview

Established in 1981, Burtons Medical Equipment Ltd manufactures, distributes and services high quality healthcare equipment to the medical and veterinary professions. By 2005, it had become increasingly clear that the company’s existing management system was unable to provide the consistent level of data retention and integrity necessary to cope with the demands of a successful and growing business – especially in such critical areas as stock control – which in turn was putting Burtons’ operating systems under pressure.

In replacing this with a Kerridge Commercial Systems (KCS) solution, Burtons has benefited from a number of key performance improvements throughout the business. In particular, K8 LV’s market-leading batch control functionality has enabled to the company to provide the level of traceability essential to meet rigorous client KPIs and ensure it meets the quality demands of ISO 9001:2000 and ISO 13845:2003.

Challenge

Burtons recognised the need for a stable, Windows-based platform which would allow for easy migration of existing computer skills within the business.

”At the same time, it had to bring together the three distinct aspects of our production, distribution and support operation with centralised data storage and control,” recalls IT manager, Mike Best.

“By consolidating information in this way, we would have complete visibility of every sale across all departments, so improving internal efficiencies and providing a better service to our clients.”

Solution

Having explored several options, Burtons selected KCS as providing the ideal combination of relevant and robust functionality, personalised.

“In addition, KCS worked closely with us throughout the development to ensure that our processes were perfectly aligned with the software,” he says. “As a result, implementation was smooth and the K8 LV solution has remained remarkably trouble-free ever since.

“Another important outcome of this partnership approach to implementation was a much sturdier and more resilient set of processes fully capable of managing our planned business growth.”

Read the full story.

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KCS worked closely with us throughout the development to ensure that our processes were perfectly aligned with the software.

 

Electrical Wholesalers

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Bonus Electrical

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Customer: Bonus Electrical

Website: www.bonuselectrical.co.uk

Gains and benefits

Kerridge Commercial Systems (KCS)’ K8 software has delivered cost and time savings across every area of business for Hull-based wholesaler Bonus Electrical. A key element of the software is its ability to provide the business intelligence that the management team needed, enabling them to analyse sales in more depth.

Company spokesperson, Carl Dearing, said, “Unlike national wholesaling groups, who have very strict rules, Bonus is extremely flexible. We can do things for customers that no one else can. Where local competitors may have one or two vehicles and offer a next day delivery service, we offer a shuttle service using a large fleet of vans. If we have what customers want in stock, the average delivery time is 90 minutes.”

In 2013 the Bonus management team was given the remit to double the turnover in two years and to make the business more profitable. At the same time the incumbent software system was always crashing and the search for a new solution began.

“We ultimately chose K8 because of the attitude of the KCS salesperson,” said Carl. “He really listened to all our concerns and we felt he genuinely understood them. The fact KCS had implemented systems for other electrical wholesalers, whereas the other providers hadn’t, also gave us comfort.”

Being able to send out invoices by email delivered the first immediate cost and time saving benefits. And, on the trade counter, staff were able to access accurate pricing which speeded up service straight away.

Bonus’ Jamie Dawson said, “The integrated POD system is invaluable and helps us deal with queries quickly and more efficiently. Some of our customers ask for a lot of PODs and I often used to waste time wading through files and scanning paper copies for emailing. Now, I just retrieve them from the system by entering the order number. The time this has saved us is incredible.”

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Our turn over has grown from £3m to £10m in just six years. K8 is supporting that growth because it’s helping us to buy stock in the right quantities and to analyse our sales activities like never before.

- Jamie Dawson, Bonus Electrical

 

Builders Merchants

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Reeds Wantage

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Customer: Reeds Wantage

Website: reedswantage.com

Gains and benefits

Growing business, Reeds Wantage, has chosen an ERP solution from Kerridge Commercial Systems (KCS) to support its future growth and deliver efficiencies to the business.

Reeds was founded in 1972 as a builders’ merchant and ironmongers. It gradually transitioned away from supplying heavyside materials to focusing on paint, tools and hardware, and today is known primarily as a painting and decorating merchant.

Around two thirds of its customers are trade account holders, the remainder being retail. Reeds Wantage supplies all major paint brands as well as specialist products such as anti-graffiti and fire-retardant paints.

Buyer and Operations Manager at Reeds, Euan Mead, explained, “We started to look for new software around 18 months before choosing the KCS solution. We were using a basic accountancy package that was ‘creaking’ as our requirements grew. We needed something that would improve our efficiency, give us better business insights and, because we are looking to add an additional premise, with multi-location functionality.”

Euan looked at a broad range of options including combining separate accountancy, ePOS and stock management solutions. “This option had several drawbacks including limited functionality, the complexity involved in getting the solutions to talk to each other effectively and redundant functionality where there was an overlap,” he said. The Reeds team also considered more sophisticated solutions - from KCS and other providers – before making their choice.

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We’re looking forward to increased efficiencies such as integrating order processes with our suppliers and faster, easier price maintenance.

- Euan Mead, Operations Manager, Reeds Wantage

 

Builders Merchants

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Tadhg O’Connor Ltd

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Customer: Tadhg O'Connor Ltd

Site link: www.tocfurniture.ie

Gains and benefits

Limerick based Tadhg O’Connor Ltd, one of the larger stores in the Topline group, is about to implement a new ERP system provided by Kerridge Commercial Systems (KCS). The family owned business operates two builders’ merchant branches and a furniture store.

Business is split 50/50 between trade and retail customers and there are more than 600 trade account customers.

Managing Director, Eoin O’Connor said, “We’re successful because our staff offer excellent service and our customers know they can rely on us having the right stock delivered in a timely fashion in perfect condition and at good value.”

The 12-year-old computer system currently used by the company lacks the functionality to bring the business up to the level where Eoin wants it. “One of our guiding principles is to make our customers’ lives easier,” he explained, “and we want to be able to provide them with an eCommerce platform where, not only can they log in and place orders on line and get the same prices they would at the trade counter, but also have the ability to access their invoices, proof of deliveries, open quotations and standard orders etc.”

Client Focus

  • One of the larger stores in the Topline group
  • Business is split 50/50 between trade and retail customers
  • Family owned business operates two builders’ merchant branches and a furniture store

Eoin was also looking for better stock visibility, seamless sales processing (with back to back purchase ordering for specials), greater accuracy with purchasing and tighter margin control. He explained, “We wanted a system that allows some flexibility over what level of discount can be given so we can manage our margin better and increase profitability. Once we’re live on the system I believe K8 may help us achieve up to a 1-2% increase.”

K8 was also chosen because the sales team liked its look and feel. “We also felt that KCS were delivering a more bespoke solution with the potential to give us more flexibility than some of the more widely used systems in our industry,” said Eoin.

The field sales team will be able to access the full system remotely and an ePOD module will allow Eoin’s drivers to capture proof of delivery signatures ‘on glass’. A suite of fully integrated reports will automatically deliver the most important KPIs to the staff who need them.

“Six months after we go live we plan to start online trading, and our goal is for 20% of business to come through that channel within 12 months. Our builder/plumber customers will be able to place orders in the evening rather than having to stop work an hour early to come and see us. With K8 not only will we have better functionality around sales, stock control, purchasing and credit control, the potential of having an online platform is also now within our reach.”

Read the full story.

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We wanted a system that allows some flexibility over what level of discount can be given so we can manage our margin better and increase profitability.

- Eoin O’Connor, Managing Director, Tadhg O’Connor Ltd

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Builders Merchants

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Kuipers BMH

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Customer: Kuipers BMH

Website: www.kuipers-bmh.nl

Challenge

Kuipers BMH (Building materials and stone) is one of few remaining independent wholesalers of building materials in the northern part of the Netherlands. Not affiliated with a specific brand or a specific buying organisation, but simply operating from one’s own extensive experience and knowledge in this industry.

Two linked software applications, an accounting software system and an order processing application, had to make way for K8 Babbage of Kerridge Commercial Systems (KCS). Kuipers had now been working with the ERP solutions of KCS for almost a year.

“We were in search of a total package which would allow us to choose what functionalities we would or would not be using. Often you will find a basic system with the possibility to keep adding and paying for additional modules. We wanted to be able to choose what we want to use.” (Jan Kuiper – Kuipers BMH).

Kuipers BMH has the ambition to hold a large and accurate range of stock available in each branch, ready for customers operating in the professional building industry. The trading company established in 1998 has grown into an organization of around 60 employees and operates from multiple locations spread throughout Overijssel, Drenthe and Groningen.

Gains and benefits

  • More efficient inventory management, including inter-branch orders
  • Time savings order fulfilment
  • Better and faster insight in debtors
  • Improved access to company wide information

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We now have better insight into stock, sales and the financial handling of the sales orders. For example, with the help of a few keyboard shortcuts the average takeaway order has now become a lot easier; ten enters less are needed for the same process.

- Rob Kamp, Kuipers BMH

 

Builders Merchants

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John Davey

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Customer: John Davey

Site link: www.johndaveydiy.co.uk

Gains and benefits

At the end of 2013, John Davey, a third generation family owned Welsh builders’ merchant, upgraded from a manual invoicing system to ERP software from Kerridge Commercial Systems (KCS).

A year later, General Manager, Rhys Davey, saw that margin and turnover had both increased significantly. He remembered, “Once we had a full year of history within our K8 solution we could see the scope of how much the software had helped us. Our turnover had risen from £1.1m to £1.5m and we were showing an increase of 2% in our gross margin. Using a manual system I think it had been easy to make mistakes in calculations plus we were always missing opportunities to increase our margin. I think the improvements were largely down to being able to work more accurately.”

John Davey has been trading for 50 years and offers a mix of lightside, heavyside and timber to an equal mix of cash and trade account customers. The company operates from one site in Bridgend where five of the 13 staff use the K8 software. With the Pencoed site running at full capacity, there are already thoughts to open a second site in the future. Rhys believes their high quality customer service is what keeps customers coming back.

One key driver to upgrade from a paper system was the time it took Rhys and his team to manually input customer invoices into the accounting system each month end. He said, “It took us seven working days each month to do this – there was paper everywhere! Also, we’d had problems with pilfering and needed a system to monitor our stock levels more closely.”

Rhys started his search for a new system simply by ‘googling’ software and speaking to other local merchants - a few of whom already used K8. He eventually invited three providers to demonstrate their systems. “K8 was in the middle of the road when it came to pricing,” explained Rhys, “but we chose it because KCS offered us a perfect hosting option and also because of the strong endorsements for K8 from other local merchants.”

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In terms of a return on our investment, what we pay for K8 is offset by our increased profitability through being able to keep a better track on our margins, our increased turnover and the time the system saves us. We all find it quick and easy to use – for example our monthly invoicing now takes one day instead of seven!

- Rhys Davey, General Manager, John Davey

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Distributors

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Site Supplies and Services

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Customer: Site Supplies & Services

Site link: www.sitesuppliesandservices.co.uk

Gains and benefits

Fire protection equipment supplier, Site Supplies & Services, has decided to use a software solution from Kerridge Commercial Systems (KCS) to manage its Hertfordshire based operation.

Specialising in the supply of sprinklers, dry risers and other residential fire protection equipment, Site Supplies & Services operates alongside sister company, Peter’s Transport Ltd, which looks after its deliveries and collections on a 24/7, 365 days a year basis. Established in 2000, the company has a reputation for providing excellent customer service.

Director, Maggie Wilbor said, “Our business, which is growing year on year, has outgrown the basic accountancy system we’ve been using since 2006. We needed more sophisticated functionality to manage our stock across two branches, our customer data and price lists. We also wanted a system that would be easy for all our staff, including new staff employees, to use. Some of our suppliers also use K8 software and recommended it to us. Other factors in our decision were the confidence we had in the future development of K8 and the knowledgeable team who demonstrated the product.”

KCS solutions can be delivered in a variety of ways and Site Supplies will be accessing theirs via SaaS or ‘Software as a Service’. The software will sit on the K-Cloud and the seven users at Site Supplies will access it over the Internet. A key benefit of SaaS for small or medium sized companies, with no in-house IT expertise, is how the software provider handles all system maintenance automatically and remotely and there is no need for servers on the business premises.

“Our current system makes hard work of daily tasks,” said Maggie. “My trade counter and back office team is looking forward to working more quickly and easily when K8 goes live.”

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Some of our suppliers also use K8 software and recommended it to us. Other factors in our decision were the confidence we had in the future development of K8 and the knowledgeable team who demonstrated the product.

- Maggie Wilbor, Director, Site Supplies & Services

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Process Manufacturing

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NanoDiamond Products

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Customer: NanoDiamond Products

Site link: ndp.diamonds

Challenge

NanoDiamond Products (NDP), established in 2009, is a thriving and successful manufacturer of industrial diamond products.

The Irish company, based in Shannon, sells mostly to distributors in Europe, North America, India and the Far East, in addition to a small, direct customer base. Such is the nature of its products, quality has to be a given customer expectation; service levels and rapid shipment distinguish NDP and drive its competitive edge.

Prior to implementing K8 Manufacturing, NDP mostly relied on manual systems, but had reached the point where paper-driven processes were becoming too onerous given increased business volumes.

The decision was made that an integrated ERP system was required to take the business forward. Alex Engles, Process and Development Director said: “We chose K8 Manufacturing for its best fit to our requirements; a primary consideration was for a system that we didn’t have to customise to manage the specialties of our business. Going from mostly manual systems meant that we didn’t have much data to convert – it was principally a clean sheet situation for our company in terms of creating data records. What was important; at the time we employed just seven staff, was to go live without stopping the business. Many of our customers work with us on a just-in-time basis; hence uninterrupted service was paramount. Working closely with the Kerridge Commercial Systems team, which had acquired a solid understanding of our business, the implementation went well and the immediate post go-live period was well-managed.”

Gains and benefits

  • Supports specialist ‘BOM’ needs
  • Manages carat stocking/jar unit profile
  • Fully functional picking and packing app
  • Robust product/material tracking
  • Quality certification export facility
  • Supports business development needs
  • K8 was the best-fit choice
  • Successful transition from manual systems
  • Integrated and controlled business processes
  • Considerable manual effort reduction
  • No major customisation requirements

Read the full story here.

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Since implementing K8 Manufacturing, we have doubled our staffing and have a much more stable business to develop.

- Alex Engles, Process and Development Director, NanoDiamond Products

 

Discrete Manufacturing

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ADM Pressings

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Customer: ADM Pressings

Site link: www.admpressings.co.uk

Challenge

Based in Newcastle upon Tyne, ADM Pressings is a renowned manufacturer of pressings, assemblies and fabricated products for the automotive industry. ADM’s customers include Aston Martin, Bentley, JLR, JCB and Caterpillar.

The company first implemented K8 Manufacturing in 1999 and played a key role in supporting the development of the system’s management information dashboard tools.

The K8 Manufacturing system in use at ADM today is a much more advanced integrated product than the version which was first implemented in 1999. Since then, as the business has developed and newer software releases have been introduced, the system’s value to ADM has grown progressively.

In terms of overall benefit, K8 Manufacturing enables ADM to operate efficiently with tight process controls in every area. From customer contacts, enquiries, quotations and orders through to purchasing, stock control, production scheduling and despatch, the system lies at the heart of the business.

“K8 Manufacturing enables us to fully integrate our business processes and helps everyone to understand how the business operates and interconnects. We also use the system to administer our production assets for maintenance planning, inspection scheduling and repair orders. With everything flowing through to the accounting applications, K8 Manufacturing enables us to manage inbound and outbound invoicing, payables, receivables, cash-flow and payroll very effectively.”

Gains and benefits

  • A robust, integrated software platform
  • Fully supports business processes
  • A scalable system for future developments
  • An enduring, trusted partnership
  • Integrated process control sales order to delivery
  • Effective stock control and purchasing
  • Comprehensive production and resource planning
  • Integrated accounts and robust financial management
  • User-defined and maintained management dashboards
  • Real-time data for effective decision making

Read the full story here.

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K8 Manufacturing enables us to fully integrate our processes and helps everyone to understand how the business operates and interconnects.

- Andy Wingfield, Managing Director, ADM Pressings

 

Discrete Manufacturing

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Martel Instruments

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Customer: Martel Instruments

Site link: www.martelinstruments.com

A platform for growth

Martel Instruments, based in Durham, is a long established and successful manufacturer of specialist printers and printing solutions. With an extensive product range, coupled with design software, tooling and manufacturing expertise, the company serves the automotive, industrial, law enforcement, medical, retail and scientific sectors and exports around 75% of its production mostly to Europe and the USA.

As an electronics business, Martel has had to adapt to new technologies, market opportunities and response to customers’ requirements. In 2007, Martel was acquired by an investment company, enabling the company to develop further as a respected manufacturer and supplier. Based on a combination of manual recording and stand-alone, PC-based tools, Martel’s systems had become increasingly inadequate. Growth was inhibited by a lack of management information, business controls and effort was being duplicated. Martel made the decision to implement a fully integrated ERP solution, heralding a big change for the company and its employees.

Considerable benefits

Martel has seen wide-ranging business benefits from implementing K8 Manufacturing. In headline terms, it has helped to support the growth of its product base from 200 to around 500 lines, with an estimated 3,000 variants. “In difficult trading times we have had to become more competitive to serve more customers in more sectors often with exacting requirements. As a supplier of ‘peripheral’ products – our products are mostly integrated into third party-supplied equipment, the system enables us to handle more complex orders. Materials planning for example, is a much more efficient and accurate process than previously. In production areas, the use of barcodes captures every process and component movement, giving us real-time visibility of what’s going on and we can back trace everything if any issues arise.”

K8 Manufacturing’s integrated functionality has enabled Martel to improve how their departments work together. “With a combination of regular call-off orders and customised projects which can have an 18 month gestation, the system is proving its worth in helping us to manage our component ordering with lead times of up to 20 weeks. And to enable orders to be delivered quickly, we use the system to help us forecast our sub-assembly requirements and economic build quantities.”

Highlights

  • Management information culture
  • Answers at the click-of-a-button
  • Back-trace capability
  • Supported product range growth
  • New complexities fully managed
  • Exception reporting and fast resolution
  • MRP manages component lead times
  • A platform for greater competitiveness
  • More time to manage opportunities
  • Optimised workflow practices

Read the full story here.

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No question about it, K8 Manufacturing runs the business and has enabled us to take the business forward.

- Andrew Hockaday, Operations Manager

 

Discrete Manufacturing

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Fluid Transfer International

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Customer: Fluid Transfer International

Site link: www.fluid-transfer.co.uk

Lean principles

Based in Gloucestershire, Fluid Transfer International is a market leader in the design, development and manufacture of aviation and naval refuelling equipment – a major supplier to the Ministry of Defence and UK airports.

Implementing K8 Manufacturing in 2001–the system provides the company with complete process control from sales order through to delivery. Richard Iles-Caine, Finance Director said, “We aim to use just-in-time principles to keep inventory investment to a minimum but at the same time any delays in production can have huge implications. A refuelling truck, one of our core products, typically comprises more than 1,000 items, but only 50 or so cost more than £100. Because every order is bespoke to customer requirements, we work K8 Manufacturing hard to support the whole cycle from quotation to completion.”

The company also has to manage relatively long lead times and with vehicle chassis taking up to nine weeks to arrive from the manufacturer, a large order can take several months to deliver. “We support a combination of new and existing customers, some of whom have programmed replacement or refurbishment cycles. We also have the capability to respond quickly - a significant export order for a customer in Indonesia being delivered in just 10 weeks.”

Meeting customer needs

With such a mix of customer demands, the management team make very effective use of K8 Manufacturing and use its workflow tools to manage situations as they arise. “Manufacturing around 50 vehicle refuellers annually, as well as our other products, we appreciate the system’s versatility in being able to handle all types of purchased parts, assemblies and kits. With each order based on standard labour times and material costs, we use the system for contract reviews to compare actual data and then make any necessary changes for future orders.”

Gains and benefits

  • Complete process control for parts, assemblies and kits
  • Job bar-coding saves time
  • Accurate contract reviews
  • Dashboards aid decision making
  • Monthly accounts produced fast
  • Quick quotations boosts service
  • Configurator tool saves time
  • Fully-managed quality issues
  • Stage payments = better cash flow

Read the full story here.

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In the final analysis, keeping our finger on the pulse of company performance is key. It’s a real plus that the system enables us to publish the management accounts just three days after month end.

- Richard Iles-Caine, Finance Director

 

Discrete Manufacturing

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Anglo Stainless

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Customer: Anglo Stainless

Site link: www.anglostainless.co.uk

Challenge

Anglo Stainless is a major stockholder and manufacturer of stainless steel fittings. The privately-owned company serves around 400 active customers, predominantly in the chemical, oil, gas, brewing and food sectors. From its base in West Yorkshire, Anglo Stainless is a well-established supplier in the M62 corridor and throughout the UK, with export sales planned to grow.

In 2008, Anglo Stainless realised that their computer and manual systems were no longer suitable. Duplicated effort was necessary in many areas and although checks and balances were in place, the risks of error had to be reduced to fulfil the need for accurate real-time information. Hence the need for a modern, fully functional, integrated system.

Steve Brooke, operations director said, “We had to increase productivity, make the business run more efficiently and improve traceability of every product. Without investing in IT, growth and development of our business would be much more difficult to achieve.” A key requirement for Anglo Stainless was a system that could support the company’s combined distribution and manufacturing activities - including a direct, seamless interface between the two. “We reviewed a number of alternative systems, all of which had their own particular strengths and we were then introduced to the Kerridge Commercial Systems (KCS) solution. Ticking all the important boxes, we chose K8 Manufacturing for its rich functionality for all areas of our business, including inter-company trading as standard.”

K8 Manufacturing went live in July 2009 and the benefits of giving the business much greater control, accurate management information and improved decision making tools were soon apparent. “Shop Floor Data Capture was a major gain for us – no more manual monitoring of production data. We were able to review actual versus allowed times on an exception basis – no need to check every job.”

Gains and benefits

  • Shop Floor Data Capture capability
  • Intercompany trading facilities
  • Improved decision-making tools
  • Exception reporting for cost control
  • Electronic invoice submission
  • Control of customer forward orders
  • Full product/order traceability
  • Consistent sales quotation pricing
  • Time savings allow focus on priority areas

Read the full story here.

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By introducing K8 Manufacturing there were opportunities to make better use of our time and resources which meant reducing our costs in real terms.

- Steve Brooke, Operations Director, Anglo Stainless

 

Process Manufacturing

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WhitChem

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Customer: WhitChem

Site link: whitchem.co.uk

Challenge

WhitChem is a successful, specialist distributor of chemicals, minerals and polymers representing a number of leading European manufacturers. WhitChem’s extensive range includes products for the adhesives, construction, coatings, filtration, plastics, rubber, textiles and textile coatings industries. The company, which employs around 30 staff, including qualified technical specialists, serves around 1,000 customers throughout the UK from its central warehouse in Stoke-on-Trent.

Prior to implementing K8 Manufacturing, WhitChem were using a bespoke, largely in-house developed system, which although functionally well-suited to the business, was based on old, green screen technology. There were issues regarding future support and development, which, if not addressed, might have exposed the business to risks. A new, flexible, fully integrated system was required, which first and foremost, had to be a very good fit with WhitChem’s proven and familiar business processes.

WhitChem’s management team recognised that they needed a partner which had a proven track record of working in the chemicals sector. Charles Hawley, WhitChem finance director said, “Flexibility and a willingness to go the ‘extra mile’ to meet specific business requirements were high on our list of must-haves. In addition to stock control, purchasing and trading facilities, our new system also needed to accommodate the requirements for handling and transporting chemicals.”

After evaluating a number of systems and suppliers, WhitChem chose K8 Manufacturing and placed the order for a 25 user system. After a period of parallel running which was considered to be an appropriate introduction for the new system, K8 Manufacturing went live in January 2013.

K8 Manufacturing has certainly given WhitChem greater visibility of trading activities and Charles talked about being able to access information more efficiently. “With our previous system, users had become so used to its functionality that there was a sense of carrying out tasks without giving a moment’s thought. Now, particularly at management level, we are developing a much more questioning style, not so much knowing the how to do something but why. And that’s a big plus.”

Gains and benefits

  • Secure and stable platform for the future
  • Tight business controls
  • More visibility of trading activities
  • Faster, more accessible information
  • Queries resolved more efficiently
  • Facilitates a ‘questioning’ management style
  • Increasing business knowledge and understanding
  • Easier to maximise sales opportunities
  • A set of tools to help grow the business
  • Task-driven CRM facilities

Read the full story here.

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With its modern, windows-style graphical interface we are certainly able to resolve queries quicker, which is good for us, as well as improving the service we give to our customers.

- Charles Hawley, Finance Director

 

Discrete Manufacturing

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Variable Message Signs

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Customer: Variable Message Signs

Site link: www.vmslimited.co.uk

Setting the scene

Variable Message Signs (VMS) is the UK market leader for transport signage systems. Serving road, rail, airports and seaport sectors, the Hill & Smith-owned company has considerable technical capabilities as an innovator and developer. K8 Manufacturing is an integral part of the business; processing transactions, controlling costs and managing profitability.

In 2014, Hill & Smith acquired Variable Message Signs. A strategic move that, combined with its Techspan Systems operation, formed a world-class provider, with an extensive, multi-sector product range. VMS and Techspan Systems now operate together as VMS and have one of the UK’s largest installed bases of programmable sign systems. Customers comprise Highways England and Transport Scotland, joint venture organisations and large corporates including Balfour Beatty and Carillion. The merged company processes around 500 to 1,000 orders annually; with a lead time of up to three months. The pipeline is typically 80-200 orders at any one time, which can comprise up to 2,000 signs and equipment provision.

Working with Kerridge Commercial Systems (KCS)

Variable Message Signs Ltd were already using K8 Manufacturing and in 2015, the Techspan Systems operation transferred across to K8 Manufacturing, forming part of the project to integrate the two companies. The stock control, purchasing, sales order and job ledger applications are central to managing the business on a day-to-day basis. Louise Martin, Finance Director, said: “With its extensive flexibility, the system allows us to operate the business our way and not according to fixed processes and disciplines. We are in the driving seat with K8 Manufacturing and can easily amend production schedules and customer requirements as necessary.”

More than just a software developer, KCS is fully committed to its partnership role, working closely with customers as needs change and evolve. Referring to the Techspan-VMS integration, Louise referred to a demanding schedule. “Even though we set a tight timetable for the work, we had the benefit of combining two similar trading companies. Full support from KCS’s knowledgeable training team, with their excellent understanding of our business, contributed to the project’s success.”

Job Ledger is key

For VMS, the K8 Manufacturing Job Ledger module is key to managing orders and maintaining accurate records. “The Job Ledger is the system hub and used very effectively across the business. Collating order detail; from sales order input, through purchase orders, weekly time sheet records and parts issued, we have an accurate picture of what’s going on. Work-in-progress adjustments are easily managed, the invoice position is straightforward to determine and hence the values that can be released into the P&L.” said Louise.

Gains and benefits

  • Integrated solution
  • Comprehensive functionality
  • Job Ledger – a vital tool
  • Flexible process disciplines
  • Effective business control
  • Real-time information
  • Platform for future development
  • Close working relationship
  • Excellent training provision
  • Professional help-desk

Read the full story here.

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With its extensive flexibility, the system allows us to operate the business our way and not according to fixed processes and disciplines. We are in the driving seat with K8 Manufacturing.

- Louise Martin, Finance Director

 

Process Manufacturing

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Tor Coatings

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Customer: Tor Coatings

Site link: www.tor-coatings.com

The requirement

For over 30 years, Tor Coatings has manufactured its own branded products as well as products for other well known brands. The Birtley-based business is a subsidiary of RPM International Inc., a multi-national multi-billion dollar business with subsidiaries which manufacture and market high performance coatings, sealants and speciality chemicals.

In 2008, Tor’s management team concluded that their existing software, which integrated stock control, EDI and batch traceability, was no longer fit for purpose as they required a ‘real time’ solution which offered accurate business critical information. Parent group RPM also required improved information on financial performance.

The existing software was also text-based, matching Tor’s past production requirements, but what they needed was a graphical user interface (GUI) solution which could display KPIs in a dashboard style view for management purposes.

The solution

K8 Manufacturing consolidates data from across a business into a single source, ensuring all information is both accurate and up to date. The system was easily configured to work within Tor’s manufacturing and multi-fill requirements, and also offered a till sales module for use with the company’s sales counter.

Gains and benefits

  • Configured to suit the business
  • Complete control of raw materials
  • Improved warehouse management
  • Purchasing reflects sales orders
  • Platform for business growth
  • Opportunities to extend system use
  • Pro-active business management
  • Future proof - turn on functionality

Read the full story here.

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The support we receive has always been very professional. Our on-going relationship and service experience continues to be excellent.

- Jan Roberts, Customer Service Manager

 

Discrete Manufacturing

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Techflow Flexibles

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Customer: Techflow Flexibles

Site link: www.techflowflexibles.co.uk

Challenge

Techflow Flexibles, based in Cramlington, is a market leader in the analysis, design, manufacture and supply of hoses for the oil and gas industry. The company’s customer base includes BP, Total and Samsung, with order values that can range up to £2m.

The company spent several months evaluating a number of alternative systems before choosing K8 Manufacturing - predominantly for its flexibility and tailoring capabilities - a standard system without the need for bespoke developments.

In addition, the company also appreciated that Kerridge Commercial Systems (KCS) knew the industry and how it operated, but also took the time and effort to understand Techflow Flexibles’ specific business processes. Clearly, implementing a new system represented a major change for the company, Terry McDonnell, commercial manager, said “We needed to improve the quality of our processes for everyone’s benefit. It was also essential to have accurate, real-time management information covering all areas of the business. To an extent, implementing the new system was a leap into the unknown, but with the support of KCS, we were confident of achieving the results we were looking for.”

One step at a time

K8 Manufacturing went live in September 2012 and by taking a step-by-step approach to transform functions in each department, the company ensured that everyone was comfortable with each phase before rolling out the next module. “We took the decision to go for some quick wins, particularly in accounts and purchasing, and be able to demonstrate the benefits to everyone. There were no major issues or stumbling blocks as we progressed, and virtually from day one, K8 Manufacturing began to prove its worth.”

K8 Manufacturing delivering

There is little doubt that K8 Manufacturing is delivering the value and benefits that Techflow Flexibles require. More importantly, the company’s management team and staff are continuing to work hard on stretching the system’s wide-ranging capabilities to suit business requirements. “The job card and bill of materials functions give us complete control of every order and our production planning processes have been improved and are much easier to administer.” The company is also able to use K8 Manufacturing more effectively to manage lean manufacturing principles.

Gains and benefits

  • Stage-by-stage module introduction
  • Complete control of every order
  • Improved production planning
  • Lean manufacturing supported
  • Real-time management information
  • Better informed staff
  • Continuity with established processes
  • Full audit and traceability
  • Platform for growth and development
  • Successful partnership with KCS

Read the full story here.

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With K8 Manufacturing, our staff are now much better informed about what’s going on across the business, the system’s management information dashboards mean that our communications and decision-making processes are much more efficient and accurate.

- Terry McDonnell, Commercial Manager

 

Process Manufacturing

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Steyport

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Customer: Steyport

Site link: www.steyport.co.uk

A system for the future

Formed in 1979, Steyport is a family-owned company, specialising in the manufacture of premium quality paints and wood finishes for the own label market, and a market-leading supplier of printing inks for the wall covering sector. Currently processing nearly 2,000 orders annually, with around 10% of production being exported, the company’s well established client base includes Anstey, Borås Tapeter, Graham & Brown, John Lewis, Laura Ashley and Wilkinson. Steyport operates from a purpose-built 45,000 sq. ft. manufacturing facility in Blackburn and has its own in-house R&D facility which develops and formulates bespoke products tailored to meet clients’ individual requirements.

Before choosing their new system, the Steyport management team short listed two products, one of which was K8 Manufacturing, for benchmarking against the company’s business needs. Ultimately, K8 Manufacturing was judged for being the best solution and was also backed by positive industry credentials. “We chose the system for being the best all-round package, that it would be fully supported and continue to be developed.”

Gains and benefits

  • Fully integrated modules for improved efficiency
  • Real-time stock control
  • Accurate job costing
  • Standardised work-flow practices
  • Complete raw material and WIP visibility
  • Product batch control and traceability
  • Dashboards provide at-a-glance information
  • Remote system access for sales order input
  • R&D specification data direct to production

Read the full story here.

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K8 Manufacturing is an essential part of our business. And without it, we would find it very difficult to run our factory.

- Wendy Drake, Managing Director

 

Process Manufacturing

Previous

Hargreaves Foundry

Next

Customer: Hargreaves Foundry

Site link: www.hargreavesfoundry.co.uk

Challenge

Hargreaves Foundry specialises in the manufacture and distribution of cast iron products. Having diversified and expanded its products to service customers’ changing requirements, the company implemented K8 Manufacturing to take the business forward.

Focussing on the system’s most tangible benefits, customer service features strongly for Hargreaves Foundry. Being able to process orders from national customers with multiple points of delivery, into a single invoice point, is a major time saver. Likewise, accommodating line by line discount structures also ensures accurate pricing. “Stock holdings have been reduced by around 17% - with greater visibility, demand forecasting and max/min functionality. Lead times on standard items have also been shortened by at least two days; made possible by having two months’ supply of finished goods available in the picking area - replenished from bulk storage. With improvements in stock record accuracy, our ‘on time in full delivery performance’, which we were unable to properly measure before, is up from around 95% to over 99%.”

Gains and benefits

  • Business growth and development
  • Efficiency improvements identified
  • Comprehensive process review
  • Swift user acceptance
  • Greater functionality
  • More efficient SOP
  • Better customer service
  • Reduced stock holding
  • Demand forecasting
  • Improved management info
  • Supporting future needs

Read the full story here.

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Stock holdings have been reduced by around 17% - with greater visibility, demand forecasting and max/min functionality.

- Helen Thornber, Group Finance Manager, Hargreaves Foundry

 

Builders Merchants

Previous

Trading Depot

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Customer: Trading Depot

Site link: www.tradingdepot.co.uk

Gains and benefits

Trading Depot, the online trading sister company to Grant & Stone, offers more than 48,000 product lines to a loyal and growing customer base who maintain its ‘excellent’ rating on Trustpilot, the online review community. The company supplies plumbing and electrical products, sanitaryware, flooring, PVC windows and doors, some heavyside materials such as paving and more than 30,000 tools.

“We’re seeing huge growth,” said Trading Depot General Manager Darren House. “While around 70% of our customers are homeowners, the remaining 30% are tradesmen who are happier shopping in an online environment today than they were 10 years ago. Although we don’t offer trade accounts, we offer a choice to builders who are looking for a keener price and are happy to wait a day or two for their delivery. We also offer a click and collect service from our warehouse. I like to think there’s a traditional merchant feel about the business as we offer great customer service including technical support over the phone at pre-purchase stage.”

At the front end of Trading Depot’s business is a Magento eCommerce platform that interfaces directly with their ERP system - K8 - a solution developed by Kerridge Commercial Systems. As each order is placed, the data is drawn into K8 and, if the product is in stock, a pick note is automatically produced in the warehouse and data sent to the labeller ready to print.

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Turnover has doubled in the seven months since K8 was implemented and, although I can’t put that all down to K8, there’s no way we could have managed the current level of business using the old system.

- Darren House, General Manager, Trading Depot

Before going live on K8 in April 2017, the team at Trading Depot had to manually re-key orders in to their legacy ERP system. “It was a really cumbersome process,” said Darren. “We used to print out the orders from Magento and, while one member of staff spent all day re-keying them into the old system, another used to type out the labels! We were working on two totally separate systems and only able to process around 50 – 80 orders each day. Plus, there was a high risk of making errors when retyping postcodes and product codes etc. We upgraded for a short while to exporting orders from Magento on CSV files every couple of hours, and then importing them to the old system. But the process wasn’t reliable so we still printed them out and cross-referenced them manually!”

When Darren joined Trading Depot from sister company, Grant & Stone - which was implementing the K8 system across the group – a demo from KCS showed how upgrading to K8 could totally automate sales order processing. And, he was able to protect the investment Trading Depot had already made in Magento using K8’s Magento plug in. (Companies with no existing eCommerce platform can take advantage of KCS’s Web Builder when they implement K8. It’s a responsive eCommerce suite that enables the fast deployment of fully integrated online trading and a B2B online customer portal.)

The benefits were immediate. As orders come in from Trading Depot’s website or the company’s Amazon or eBay shop, they are automatically drawn into K8 and a pick note for goods in stock is processed with no human intervention. If part of the order is direct, a member of staff briefly intervenes to instruct K8 to send that part of the order directly to the supplier. On the old system the team had to type a separate email to the supplier along with the re-keyed customer information.

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We didn’t lose a single day’s business as we went live on K8, and because the system is really intuitive and we have a young, computer savvy team, we needed minimal training.

- Darren House, General Manager, Trading Depot

“Now that our Magento platform interfaces with K8, customers can see an accurate reflection of our stock levels,” explained Darren. “So many websites tell customers that products are in stock when in fact they’re not. This annoys customers who only find out after they’ve placed their orders, and end up waiting lengthy delivery times rather than risking not getting a refund. We like being straight with our customers and can now confidently show the actual stock position on around 80% of stock in our warehouse or held by manufacturers and other third party suppliers - and we’re working on increasing this figure.”

This new confidence has also enabled Darren to make shipping more profitable because knowing something is definitely in stock means he can offer and charge more for a premium next day delivery service. K8 also allows Darren to take advantage of ‘buy 10’ deals because purchasing and sales can be set up separately - unlike on the old system.

Further significant cost savings have been made from not having to replace the three staff lost due to natural wastage since the implementation of K8. “The business is now so streamlined we don’t need to replace them,” he said. “In fact turnover has doubled in the seven months since K8 was implemented and, although I can’t put that all down to K8, there’s no way we could have managed the current level of business using the old system.”

Read the full story.

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Timber Merchants

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Nordstrom Timber

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Customer: Nordstrom Timber

Site link: www.nordstromtimber.co.uk

Client Focus

Nordstrom Timber is the largest independent timber merchant in the City of Sunderland. Established in 1953 by Herman Nordstrom, the company has grown steadily since then through the leadership of Herman’s son, Alan, and more recently Alan’s son and daughter, David and Lynne.

The company supplies both trade and retail customers from a large site in Hendon. A vast range of timber including C24 grade carcassing, dressed timbers, sheet materials, skirtings and mouldings is stored in one of two warehouses alongside the trade counter, a hardware showroom and a complete showhouse displaying kitchens and bedrooms, doors, windows and staircases. A second warehouse accommodates a joiner shop for the production of bespoke joinery and a machine shop where original interiors for heritage projects can be matched. Recently the company supplied all the interior joinery, including the hardwood paneling, used in the restoration of Sunderland’s Roker Pier Lighthouse.

“We’re most proud of our staff,” said General Manager, David Nordstrom. “Most of them have been with us for several decades and have great knowledge and expertise of our trade. We’re determined to stay on top of what we do and our customers know they can rely on us for good service and good quality materials that are responsibly sourced.”

The Nordstrom team decided to upgrade to an integrated ERP system from Kerridge Commercial Systems (KCS) as the accounting system they had used for 25 years to manage trade and financial accounting lacked the functionality to make the business more efficient. Office manager, Denise Corah, said, “K8 will give us a full overview of the business all in one place. It will be easier to see what is and isn’t selling and we’ll have full visibility of stock so won’t need to leave the trade counter or call customers back when they enquire about availability. It will make us more profitable too as we’ll have better control over our margins.”

David Nordstrom added, “We’ve been using a hand written manual till system for sales on the trade counter which means if the order has to be processed by a couple of different departments it leaves an opportunity for errors . Also with our joiner shop being in a different building, when K8 goes live across the business we’ll be able to use the Works Order module to relay information and orders more efficiently as well as making sure we’re earning a profit on every job.”

David and his team were introduced to K8 by one of their major suppliers who also use it to manage their business. He said, “We spent the day with them which was a valuable reference. After we’ve gone live, we’ll be able to start using different parts of the system such as suggested ordering and delivery management as we’re ready to. Another reason for choosing K8 was its Web Builder online trading platform which we will use in the future.”

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When K8 goes live across the business we’ll be able to use the Works Order module to relay information and orders more efficiently as well as making sure we’re earning a profit on every job.

- David Nordstrom, General Manager, Nordstrom Timber

Read the full story.

 

Builders Merchants

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F30 Building Products

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Customer: F30 Building Products

What we did: Implemented K8

Site link: www.f30buildingproducts.co.uk

Challenge

F30 was founded in 2012 as a supplier of specialist building products such as structural waterproofing systems and brickwork and formwork ancillaries to the bricklaying and civil engineering sectors.

An accounts package at ‘breaking point’ was the driver for F30 Building Products Ltd (F30) to upgrade to K8 software from Kerridge Commercial Systems (KCS). “The program had served us well,” explained F30 Managing Director, Rob Pearce, “But it was starting to slow down and wasn’t capable of managing the volumes of data we are entering as the business grows.”

“We pride ourselves on unrivalled customer service and expert, unbiased technical advice,” he said. Based in Bristol, the company set up a second depot in Plymouth in 2016 and has already opened a second warehouse there to expand the stock profile to meet local demand. Mr Pearce said he has plans to open further branches with locations still to be confirmed.

“We looked at two other ERP systems,” he explained. “But K8 was only ever going to be the system we went forward with. Its scalability and multi-site functionality means it’s really future proof for us. I’m convinced the speed of the system and how it will give us real time information in each depot will revolutionise the business. At the moment we are processing everything including sales, purchasing and accounting at our head office in Bristol, which is frustrating for our team in Plymouth as they are unable to operate autonomously.”

“Stock control and logistics will now be managed on a local level and the branch managers can have complete control over their depots. I know they’re looking forward to this! Being able to drill down into specific data will let us produce detailed management reports quickly and easily and manage KPIs for the team, suppliers and customers. I’m also looking forward to using the K8 CRM system and being able to share and store more information effectively.”

Read the full story here.

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K8 will put us on a level operating field with the biggest names in our industry.

- Rob Pearce, Director, F30

Builders' Merchants eBook

 

Builders Merchants

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TBS Building Supplies

Next

Customer: TBS Building Supplies

What we did: Implemented K8

Site link: www.tbsdirect.co.uk

K8 continues to evolve with TBS

For the last 10 years Nick Porter has been involved with looking after IT at TBS, a two branch merchant business in Northamptonshire. Nick and his seven strong team are also responsible for managing all the IT systems across the House of Goodness group – the company that owns TBS and operates a variety of other businesses including health food wholesaling, farming, timber importing and worktop manufacturing.

The House of Goodness group has used a Kerridge Commercial Systems (KCS) solution to manage its finance since the mid 90s when the group first progressed from a paper system. When it was time for TBS to upgrade from its legacy trading system, it made sense to consider the full K8 solution alongside the other contenders.

“Our legacy system had been in place at TBS for a very long time,” explained Nick, “and the software simply wasn’t keeping up with the needs of the industry. The biggest issue was trying to integrate it with our website. We wanted to trade more effectively online and, although we had developed various ‘workarounds’, orders still had to be re-keyed and any information was only up to date as of the night before.”

Nick and his team shortlisted three providers including KCS and asked the branch managers and other key staff to score the functionality of each system. “They were all capable systems,” he said, “but K8 scored consistently better across the board - as a whole package it just delivered!”

Read the full story here.

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We’ll soon upgrade to Web Builder’s new responsive version as we know that many of our customers are accessing our site on their smartphones. This upgrade will also allow us to offer online account payment.

- Nick Porter, IT Manager, TBS Building Supplies

Builders' Merchants eBook

 

Bathroom & Kitchens

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Howdens Joinery

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Customer: Howdens Joinery

What we did: Implemented K8

Site link: www.howdens.com

Howdens and Kerridge Commercial Systems – working together to build strong systems

A company that operates 642+ branches and manages 450,000 trade accounts clearly needs robust software to ensure sales are processed efficiently and inventory is managed visibly and accurately. Ten years ago Howdens Joinery chose K8, an ERP (Enterprise Resource Planning) solution developed by Kerridge Commercial Systems (KCS) to replace its ageing legacy system. Since then the relationship between the two companies has evolved into a strong partnership that has seen the KCS team working closely with Howdens to help them achieve their business objectives and regular reviews to plan future strategic developments.

Howdens has a simple philosophy according to CIO Clive Cockburn. “We firmly believe that having a kitchen fitted by a trade professional is absolutely the best way of doing it. It’s a complicated process that can involve other trades like plumbing and electrical work. There can also be design changes made along the way. We’re therefore committed to providing a great service to local builders to ensure they always have everything they need in stock at their local depot, to support them as they work and to help them make money.”

Gains and benefits

  • A strong ten year partnership between Howdens and KCS
  • Fast order processing and clear visibility of stock
  • Seamless integration with Howdens' manufacturing solutions
  • A flexible system that suits Howdens' trading style and autonomous depots
  • A scaleable solution used effectively across Howdens' 642+ depots

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In terms of technical scalability K8 is ready to go from 1 depot to 600+. It can be used just as effectively by small businesses as by large operations like ours.

- Clive Cockburn, CIO, Howdens Joinery Co.

Read the full story here.

Read previous stories.

 

Automotive Aftermarket

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Elta Automotive

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Customer: Elta Automotive

What we did: Implemented K8

Site link: www.lucaselectrical.co.uk

Challenge

ELTA Automotive is a major component importer and distributor based in the West Midlands and holds the UK licence for the Lucas Electrical brand. Established in 1993, Elta supplies around 2,000 motor factors and accessory shops from its central warehouse in Coleshill.

Stuart recommended K8 to his managing director because, as well as being a system that was fast and easy to use, he liked how Kerridge Commercial Systems (KCS) was a ‘one product’ company, committed to developing its core K8 solution. He was also reassured by KCS’s automotive heritage and how several large companies in the industry were already using it successfully.

Gains and benefits

  • There is now complete visibility of the supply chain.
  • Customer service is improved through fast, accurate response to stock enquiries.
  • Pick and stock adjustment errors are now minimal.
  • Reversing costs when customers return products is easy.
  • K8 helps the Elta team work faster and more efficiently.

Read the full story here.

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I know we made the right decision when we chose K8. We gained so much more functionality and now we work faster and much more efficiently.

- Stuart Poole, Product Analyst, Elta Automotive

 

Automotive Aftermarket

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Amex Auto

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Customer: Amex Auto

What we did: Implemented K8

Site link: www.amexautospares.com

Challenge

The automotive after-market in Kenya is fragmented and competition comes from one-branch businesses. Amex Auto have decided to invest in K8, a sophisticated ERP system, developed by Kerridge Commercial Systems (KCS). K8 software will deliver the scalable technology they need as they grow from a small, family run business to a multi-branch operation. They are also planning to open 2 distribution centres later this year. The investment they have made in their team will also, they believe, provide a foundation to support their planned growth.

Established in 1988, the privately held company is led by husband and wife team, Sajni Shah and Devesh Patel, who are Co-CEOs. Sajni joined the company in 2013 and saw the potential to take the business to the next level. She moved the company head quarters from the town of Kisumu to the capital Nairobi and expanded to 4 branches. Over the same period of time, the team grew from 4 to 56.

K8 software will deliver the scalable technology they need as they grow from a small, family run business to a multi-branch operation.

Gains and benefits

  • Real time access to actual data and performance
  • The ability to better monitor the performance of each branch, product line and individual salespeople
  • The capability to drill down to gross margins achieved for each product

Read the full story here.

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As Co-CEO I want to support my team to learn as much as they can and build their skill set in their careers. Practical experience in a real business environment will equip a young Kenyan workforce to truly compete.

- Sajni Shah , Co-CEO, Amex Auto

 

Discrete Manufacturing

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Arlington Automotive

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Customer: Arlington Automotive

Site link: www.arlington-automotive.com

Challenge

Car parts manufacturer Arlington Automotive is a division of global supply chain specialist, Arlington Industries Group Limited. Arlington Automotive’s continued growth meant that real-time performance data was a crucial requirement. In 2016, Kerridge Commercial Systems (KCS) implemented an IoT solution to provide up-to-the-minute performance data of their machine presses, resulting in a 16% productivity gain.

Arlington Automotive first implemented K8 Manufacturing in 1999. Since then, the company has grown considerably. With sales of around 38 million parts, pressure from automotive customers requiring Year-on-Year cost reductions and inflationary wage challenges; Arlington Automotive face on-going pressure to improve efficiency.

In 2016, KCS implemented a solution to link Arlington’s K8 Manufacturing ERP system to two of their presses. Wi-Fi automation devices connected to a micro-switch in each press enabled the presses to become ‘Internet-connected things’. This allowed K8 Manufacturing dashboards to display real-time performance data, updated every minute. A range of dashboard views were developed for both shop floor and back office monitoring, with shop floor dashboards visible on a large format screen located next to the presses.

Garry explained, “Before the IoT project, we had ‘gut-feelings’ about teams of operatives being more efficient at certain types of operations than others on certain presses, however there was no reliable performance data to substantiate this. The data provided has enabled us to optimise shifts. Following the initial project on just two presses, parts per machine have increased substantially and we have been able to see a 16% gain in productivity”.

Gains and benefits

  • 16% gain in productivity
  • Optimised work practices and time savings
  • Direct effect on production rates
  • Increased staff motivation and awareness
  • Increased output and profitability

Read the full story here.

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Since the real-time data has been on display via a dashboard on the shop floor, the time it has taken for presses to be in action at the beginning of every shift has halved. This demonstrated an immediate ROI for us.

- Garry Luke, Systems Engineer, Arlington Automotive

 

Builders Merchants

Previous

Parkers

Next

Customer: Parkers Building Supplies

What we did: Implemented K8

Site link: www.helpmebuildit.co.uk

Challenge

Kerridge Commercial Systems (KCS) offers ‘cutting edge software for the merchant industry’, according to Ian Mitchell at Parker Building Supplies. Ian is Information Systems Manager at the leading independent and award winning timber and heavyside builders’ merchant.

The company was established in 1984, since when its philosophy has always been to offer high quality customer service backed up with good stock availability and an efficient delivery service. Today the company employs 280 people and trades from 25 locations across the South East.

“We have used K8 software since 2004,” said Ian. “At the time we needed to upgrade from our existing system to bring about a change of culture and KCS offered the best solution. Since then it has come on in leaps and bounds and we have continued to upgrade to the latest version each time a new version is cut.”

Gains and benefits

  • K8 upgrade means sales team can access software remotely on their tablets.
  • Web Builder will provide a portal for customers to access their accounts and print off invoices, PoDs etc
  • Parker’s now able to plan a ‘click & collect’ service for the future
  • An earlier upgrade delivered K8’s General Ledger - integrated with the trading system

Read the full story here.

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A previous upgrade in April 2015 brought about another major change to our business when we started to use K8’s unified ledgers that are integrated with the trading system, and that put us on another platform for moving forward.

- Ian Mitchell, Information Systems Manager, Parkers Building Supplies

 

Tiles

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Tilespace

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Customer: Tilespace

What we did: Upgraded K8

Site link: tilespace.co.za

Challenge

Tilespace has been a customer of Kerridge Commercial Systems (KCS) since 2010. They have two branches. Tilespace offers an unrivalled selection of exclusive, imported brands specialising in tiles, sanitary ware, taps and fittings. They recently upgraded from K8.07 to Babbage.

With an executive board counting on 75 years of collective industry experience and bolstered by dedicated and experienced management and staff, the collaboration has been dynamic earning TILESPACE a highly respected reputation in the marketplace. Management’s daily hands-on approach to the business has resulted in a culture of agility, intimacy and virtuosity breeding trust amongst key suppliers and long standing clients.

Gains and benefits

  • The cashbook functionality added benefits
  • Real-time posting of transactions allowing up to date account figures
  • The new look and feel for the Babbage accounting module was a welcomed change
  • Having a web based application where they are able to login to the system and do credit limit overrides on the go
  • Data warehouse providing more in depth analysis of data

Read the full story here.

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Due to all our testing, the great team I had at Tilespace as well as Kerridge Commercial Systems, we had a very smooth Go-Live with almost zero issues.

- Bronwen Fritz, Financial Manager

 

Tiles

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Tileflair

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Customer: Tileflair

What we did: Implemented K8

Site link: www.tileflair.co.uk

Challenge

Tileflair has grown from a single branch business, established in 1972 and trading from a high street location, to the largest, privately owned wall and floor tile distributor in the South of England. The company operates a flagship store in Bristol plus nine other showrooms and two warehouses across south of England.

Tileflair’s managing director is Matthew Johnson. He said, “Our focus is on service which is reflected in our slogan, ‘Create something beautiful’. We make sure we provide a welcoming environment in all our stores so customers are inspired by our room settings and looked after by our staff who are helpful, knowledgeable and, most importantly, genuinely interested in what the customer wants.”

Matthew said that it’s often his trade customers, the fixers, who send in their clients to choose their tiles. He continued, “We also have to provide our trade customers with a service they can rely on. They need to trust us to get the right tiles to the right place at the right time. And this is where K8 software is really important. It enables us to provide that service.”

K8 was installed at Tileflair in 1998. Today there are 50 users and the system processes more than 300,000 transactions each year and holds nearly 13,000 product files. The initial need was for a system that could handle inter-branch trading and they could add branches to as the company grew. “Another reason we chose K8,” explained Matthew, “was because whatever you are doing on the system, you are always ready for a sale. You can keep the sales screen open and just flip back to it. Complete visibility of stock and the abilty to search for products and add them to an order so quickly and easily were other key benefits. It’s also very easy and intuitive to use.”

Gains and benefits

  • Helps Tileflair provide a service that trade customers can rely on
  • Handles inter-branch trading with the ability to add new branches as the company grows
  • Lets the sales team access K8 on their iPads with customers in the showroom
  • Helps the warehouse team plan the most efficient pick routes and measure productivity

Read the full story here.

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18 years later K8 is in widespread use at trade counters, and I still see it offering new and enhanced features that will help both our companies continue to grow.

- Matthew Johnson, Managing Director, Tileflair

 

Tiles

Previous

European Heritage

Next

Customer: European Heritage

What we did: Implemented K8

Site link: www.europeanheritage.co.uk

Challenge

European Heritage is a family business specialising in the supply of natural stone, porcelain and ceramic tiles - plus associated building materials such as under-floor heating systems, grouts and adhesives. Most of the products sold are imported from Italy.

According to General Manager, Jonathan Nanson, what differentiates the company from its competitors is its high standard of customer service, the expertise of its staff and its extensive and impressive range of high quality products. “We have a very low turnover of staff and, having been based in Fulham for around 20 years, we’re very much part of the social fabric of the community,” he said.

Additional showroom space has been created by the recent development of the company’s period building’s extensive basement, which has provided an astonishing labyrinth of floor and wall space on which to display large format products in varying sizes, colours and finishes.

European Heritage started using K8 software around 12 years ago. Before then the company was using a typical system of individual tills and carbon copy paperwork. “Error comes with paperwork,” remembered Jonathan, “and technology was moving on. The Tile Association recommended we look at K8 as it had been designed to manage the type of products we sell.”

Today there are 18 members of staff using K8 at European Heritage. “Our sales team find it smooth and simple to use and it quickly becomes second nature to new staff,” said Jonathan. “They can find products on the system quickly, what customers have ordered in the past - and from what batch - as everything gets recorded in the system.”

As any tile supplier knows being able to record batch information is crucial to ensure any variance within product ranges is managed. “We demand from factories that their materials are batched or we won’t deal with them,” said Jonathan. “K8 enables us to reference the batches as they are logged in to our depot which has a knock on effect as the products are sold, picked, prepared and delivered so products from two different batches never go out together.”

Gains and benefits

  • Using K8 on mobile devices in the showroom enhances the customer experience
  • Easy for staff to trace the batch a customer has purchased from before
  • Sales trends are monitored by tagging products in the system
  • Sophisticated reporting provides a clear picture of the year to date

Read the full story here.

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Our sales team find it smooth and simple to use and it quickly becomes second nature to new staff. They can find products on the system quickly, what customers have ordered in the past - and from what batch - as everything gets recorded in the system.

- Jonathan Nanson, General Manager, European Heritage

 

Builders Merchants

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Lawsons

Next

Customer: Lawsons

What we did: Upgraded K8

Site link: www.lawsons.co.uk

Gains and benefits

The Lawsons Group operates 17 branches across London and the South East. The family owned company specialises in the supply of building materials, timber and loft conversion products. Jeremy Norris, Commercial Director, has been with the group for 22 years.

“We strive to provide the best equipment we possibly can for our staff - from the trucks they drive to the IT systems they use,” he explained.

K8 processes around 3,000 transactions each day for Lawsons and manages 8,000 customer accounts. The company was one of the earliest users of the software and switched to the system in 1999 when its previous provider couldn’t guarantee ‘year 2K’ compliance. The initial 40 user system has grown and there are now 190 K8 users across 17 sites. The IT team always upgrades to the latest version of the software as soon as it’s available.

“I can’t understand why anyone wouldn’t upgrade.” said Jeremy Norris. “Firstly staff using the system have a level of expectation – they don’t want to work with green screens. Secondly there’s the business need. By upgrading we can always stay at the leading edge and make the most out of any new functionality. The latest version of K8 lets us produce management accounts with critical information - such as how much profit we’re making at each branch on a daily basis - in the fastest way possible.”

The last K8 upgrade also delivered two key features for Jeremy. The first being PCI (Payment Card Industry) compliant chip and pin integration that will replace non-integrated PDQ machines. All card transactions can be processed directly in K8 using PODS that read the cards - leading to tighter security of transactions, fewer typing errors and quicker authorisations from the banks.

Another feature is K8’s new transport delivery management system that will deliver significant improvements in the operation of Lawsons’s fleet. Jeremy explained, “With two thirds of our £80M business turnover being delivered, we generate a lot of paperwork with the potential for mistakes. Our drivers will now be able to capture customer signatures on a hand held device and make any adjustments pertaining to the materials delivered, cutting out the paperwork and updating the system instantly with the correct details.”

Read the full story here.

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The whole process went very smoothly. We handed the old system over on Saturday lunchtime and Kerridge Commercial Systems delivered the upgraded version on Sunday. The whole experience was simple, painless and positive!

- Jeremy Norris, Commercial Director, Lawsons

Builders' Merchants eBook

 

Timber Merchants

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Manny's Timber and Hardware

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Customer: Manny's Timber and Hardware

What we did: Implemented K8

Site link: www.mannystrusses.co.za

Using K8 adds real value to the business

Established in 1987, Manny’s Timber and Hardware’s initial focus was in the manufacturing of timber roof trusses. Today, they have grown into a major hardware and building materials supplier.

Manny’s Timber and Hardware has been with Kerridge Commercial Systems (KCS) for nearly 10 years. KCS South Africa implemented K8 ERP in September of 2006, the implementation decision being driven by the need to streamline manual processing together with the vast number of reports that can be exported or displayed reflecting real-time information.

Over the years Manny’s has found that K8 supported their growth and benefited them by providing them with improved reporting capabilities, management controls, stock management, and flexible sales & delivery methods.

Recently K8 completed the integration with their existing truss manufacturing software, enabling them to avoid recapturing sales orders on K8. Once the requirements and quantities are confirmed in the truss manufacturing software, all the information can be imported into K8 for further optimisation and invoicing.

Jenna Kyriakides, Financial Manager, said “We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality with the KCS SA Team. We find the diversity of the sales & delivery methods most useful.”

Tiaan Grobbelaar, KCS Sales Manager commented “As we celebrate almost 10 years with Manny’s, we are appreciative of their support for us over the years. The K8 software will keep evolving, providing an even better timber and hardware solution to our customers. We look forward to the next 10 years of a mutually beneficial relationship with Mannys and K8 supporting their business strategies”.

Company History

Manny’s Timber and Hardware was formed in 1987 and are well known throughout the industry as a leader in maintaining good quality standards. They are also one of the largest truss manufacturers in South Africa and have been voted the best in the industry.

Manny’s Timber & Hardware progressed towards the supply of hardware and building materials and continues to expand their wide variety of building supplies to the contractor as well as Do-It- Yourself. Their service offerings extend even further to include full onsite design and manufacture of kitchens and BICs.

Their professional services range from design estimating to feasibility studies, from small extension work to major contractual projects. Manny’s Timber & Hardware, situated in Brentwood Park, Benoni, is open to the public 7 days a week. Welcome to your one stop shop for all your building needs.

Gains and benefits

  • Better Reporting Capabilities
  • Better Controls
  • Improved Stock Management
  • Flexible Sales & Delivery Methods
  • Integration with truss manufacturing software

To find out more about the solutions that we offer, please contact us today.

Contact us 

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We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality.

- Jenna Kyriakides, Financial Manager

 

Distributors

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Dickson Bearings and Transmissions

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Customer: Dickson Bearings and Transmissions

What we did: Implemented K8

Site link: dicksonbearings.com

90 years in business, 30 years with Kerridge Commercial Systems

Dickson Bearings and Transmissions (Dickson); a third generation company, is one of Ireland’s leading distributors of industrial parts. Based in Dublin, Dickson are particularly proud of their heritage and customer service track record. Kerridge Commercial Systems (KCS) users since 1986, the company considers K8 an essential business tool; progressively developed and fully supported.

Setting the scene

With an inventory of 150,000 part lines, managing the correct depth and breadth of stock is key to Dickson’s operations. Across Ireland, more than 2,000 businesses rely on Dickson for high quality service, backed by technical expertise and experience. With the majority of customer orders relating to equipment breakdown; time is of the essence to have the correct parts on site without delay and for repairs to be carried out.

K8 working hard

Initiated by the purchase of some second-hand Wang hardware in the mid-1980s, Dickson became a KCS customer by a slightly unorthodox route. Since then, the company has grown considerably in terms of both customer base and product range. In parallel, Dickson has taken its systems forward through major releases; upgrading to K8 in 2007. Joint Managing Director, Ian Dickson, refers to K8’s role in the company: “Without K8, we wouldn’t have a business; the system is reliable, works well and easy to use. Compared with other systems we have seen, being able to navigate quickly between modules and applications is fundamental for us. As a small company, we only have 14 users; it’s vital that our sales staff can create and process orders quickly and seamlessly. Moreover, we appreciate that time is money for our customers and responsiveness is critical. The fact that K8 is used by several major companies in our sector is particularly reassuring.”

Finger on the pulse

In its fast-moving business Dickson uses K8 to keep a close watch on all the key metrics. The system’s dashboard presentation shows the latest sales order situation, revenue and profitability. “K8 holds a wealth of information that we can use to run daily operations and drive the business forward. We can see a snapshot of day-by-day and monthly sales with margin performance at any time - the Advanced Analysis tools are essential to keep us informed. Our field sales team also have access to a web-enabled detail report to keep them in touch with what’s going on. If they are going to see a customer, they are well briefed with the latest information from K8.”

Future plans

Dickson are certainly looking to the future, pushing forward with their use of K8, to improve efficiencies and drive profitable trading. “Our business has grown organically over the years, we manage our stock by adding to existing product and introducing replacements as the demand for older items falls away. K8 supports our purchasing; what we need, manage our pricing structure and although it’s not an exact science, there’s forecasting detail at our fingertips. It’s good to see new K8 developments coming through and that give us confidence for our future,” said Ian.

Highlights

  • Essential business tool
  • Progressive upgrades
  • Proven and reliable software
  • Easy to use and navigate
  • Supports customer services

Results

  • Enables ‘finger on the pulse’
  • Tight stock control disciplines
  • Aids efficient purchasing
  • Effective pricing management
  • Powerful advanced analysis
  • Accessible dashboard detail
  • Platform for development

To find out more about the solutions that we offer, please contact us today.

Contact us 

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K8 holds a wealth of information that we can use to run daily operations and drive the business forward.

- Ian Dickson, Joint Managing Director

 

Automotive Aftermarket

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Auto Express

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Customer: Auto Express

What we did: Implemented K8

Site link: en-gb.facebook.com/Autoexpress-Botswana

Challenge

Auto Express signed up with Kerridge Commercial Systems (KCS) SA in late 2014. Their implementation project kicked off beginning 2015 on our latest K8 version, called Babbage.

Auto Express Director, Mitul Patel made the choice to sign up with KCS based on our knowledge and success with other companies in the automotive parts industry, specifically Euro Car Parts in the UK. Patel said that he was looking for a direct sales and support model provided by a software company that had a lot of industry knowledge and experience, as well as local support which we have with IT Junxion.

Tiaan Grobbelaar, Sales Manager at KCS SA said that "Auto Express’s key requirements for the automotive aftermarket fits squarely into the K8 offering, Autoexpress has already confirmed increased turnover and better controls due to the new system. We look forward to further supporting their growth."

Mr Patel looked at various options before making the decision and saw our system as the only fully integrated solution, with one price per user including potentially all modules, a full implementation team including training and support during go-live.

After only three months having implemented the system, Auto Express complimented KCS on the great trading platform and capabilities such as sales order processing and search facilities – invaluable for customer service, the reporting abilities and controls for management; and the accuracy thereof.

As a new business they did not expect to grow as fast as they have, and they believe that the ERP system they are using, namely K8 contributes to their growth in a significant way.

The initial implementation included a team of three consultants and a project manager from KCS SA. The range of the solution comprised of a full multi-branch and franchise setup with IBT’s, SOP, POS and integrated financials.

Auto Express will continue to invest in the K8 system and phase two will include:

  • Franchise model and pricing where different pricing can be set-up for each branch
  • Centralised forecasting
  • New branches

Company History

Established in August 2014, Auto Express is a family orientated business.

"We are passionate about our people, In turn their passion is seen in the lengths they go to serve our customers. We pride ourselves in being able to source any part for any car. We invested in K8 to ensure that our people have the right tool for providing their best service. Service is our best part!"

Gains and benefits

  • Improved stock control across branches
  • Ease of reporting
  • DC Based: Distributions from Gaborone into the rest of Botswana
  • Sales margin control
  • Customer specific pricing modules
  • Full visibility and control

To find out more about the solutions that we offer, please contact us today.

Contact us 

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I am very impressed with the trading side of K8 and it is very user-friendly, which made it easy to train the staff. The system has a lot to offer.

- Mitul Patel, Auto Express Director

 

Builders Merchants

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Ark Trading

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Customer: Ark Trading

What we did: Implemented K8

Site link: www.facebook.com/ARKTradingNam

Challenge

Kerridge Commercial Systems (KCS) is pleased to announce that Ark Trading Namibia is live on K8. Ark Trading was established in 1980, and is one of the oldest suppliers to the building trade in Windhoek Namibia. Ark Trading stocks everything from the spade to dig the foundation to the rolling ridge for the roof, including the nails and hammer to nail it in. They also supply sand, gravel and cement, doors, window frames, paint, plumbing supplies and sanitary ware.

Paul Koster bought the business in late 2015, and the Namibian Competition Commission awarded a last minute approval to him, to start trading from the 1st January 2016. Paul wished to start trading the new business on a new ERP system. This meant that the KCS team had to work under time constraints to configure the system. They pulled it off however, and the K8 system was live at the first week of trading.

Paul has had some previous experience on the trading side of K8. He contributed by helping his staff with training and supporting them with issues, in order to ensure a smooth go-live with minimal disruption to the business.

Ark Trading is looking forward to continuing to build the business partnership with KCS, and to using K8 to grow Ark Trading.

Tiaan Grobbelaar, Sales Manager at KCS, said “Thank you for entrusting us as the IT partner for your new business, we wish you best of luck with your new venture and we are sure that your business will thrive, and that K8 will support your current and future strategies.”

Risks were mitigated due to Ark Trading:

  • Using the standard K8 printing templates, so minimum time was spent on setup and testing
  • Allocating a strong internal team designated to the the project
  • Having strong internal buy-in, and support from the staff for the new system
  • Providing accurate master file and product data, with all relevant required information e.g PAC (product analysis codes), branch files and supplier details

Gains and benefits

As a result of the K8 ERP implementation, Ark Trading will realise the following efficiencies and benefits:

  • Elimination of manual stock back-orders, more controlled and automated
  • More efficient stock forecasting, improved lead times and estimates
  • Able to manage direct deliveries on bulk building materials
  • Better Customer service
  • Better Stock tracking/management
  • Better reporting, managing by exception

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

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I was impressed with the dedication and knowledge portrayed by the KCS team.

- Paul Koster, Managing Director of Ark Trading

 

Electrical Wholesalers

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Electro Tech

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Customer: Electro Tech

What we did: Implemented K8

Site link: www.electrotechnam.com

In looking to move their business forward, Electro Tech has selected K8, the leading integrated business management solution

Electro Tech has been in operation since 1989, and is a wholesaler of quality electrical products. Their head office is based in Windhoek with branches in Prosperita, and Swakopmund.

Electro tech chose K8 because it was seen as the only system that could cater for all departments within their business. Currently Electro Tech is running three separate systems; A system for their retail department, one for their admin and another for their workshop.

The system will be hosted on premise and comprise of fifteen K8 users. Mr. Hardy Spoerer, Managing Director Says “We currently have to run multiple systems to manage the various aspects of our business. With K8, I can have one version of the truth. We will definitively also be utilizing the e-commerce product as soon as K8 has stabilized throughout the business."

Kerridge Commercial Systems (KCS) will be installing one central consolidated system across all three branches that will help manage sales margin, and improve customer service. The sales staff will be able to view stock in the other locations while dealing with the customer. K8’s central forecasting tool will help Electro Tech stock more effectively, and will reduce stockholding. Buy outs functionality will improve their customer service and management.

The integration between sales and purchase control will ensure that an item is linked to a customer so it can’t end up as dead stock in the back of the warehouse. In addition, K8’s low bandwidth true thin client technology, means that branches in Prosperita and Swakopmund can connect without installing bigger internet connections or 3rd party middleware.

Tiaan Grobbelaar, Sales Manager of KCS South Africa commented: “K8 has had a long history of success in the electrical product distribution market sector. We are confident that Electrotech will thrive on our functionality rich ERP platform. K8 excels at multi-site trading and consolidation, giving customers and decision makers a singular view of stock, sales, financials and purchasing. We welcome Electotech to our ever growing Namibian family.

About Electro Tech

Their products range from low voltage distribution switchgear, motor control products, electronic soft starters, variable speed drives, programmable logic controller to control boards and automation systems.

In addition to their product supply, they also offer the following services; electric network analysing and reporting, UPS maintenance and repair, generator set maintenance and repair, low voltage distribution board design and manufacturing as well as electrical control board design and manufacturing.

To find out more about the solutions that we offer, please contact us today.

Contact us 

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We currently have to run multiple systems to manage the various aspects of our business. With K8, I will have one version of the truth.

- Hardy Spoerer, Managing Director, Electro Tech

 

Builders Merchants

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LSK Supplies

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Customer: LSK Supplies

What we did: Implemented K8

Site link: www.lsksupplies.co.uk

Leading Scottish ironmonger prepares for the future with K8

Established in 1999, LSK Supplies is a family-run architectural ironmonger and builders’ merchant. Scotland’s largest independent architectural ironmongers, the company has six branches in west central Scotland and two more branches opening early 2016. Serving both trade and retail customers LSK focusses on delivering a positive customer experience. The company selected K8 to support future growth, opting for a cloud-based solution to minimise IT overheads.

The need for a new system

LSK’s previous system had served the business well - the software managed the core processes for selling, purchasing and stock control. However, LSK had developed and required a system that was more future-proof. The company needed an advanced, fully integrated system to improve the efficiency of its customer contact ‘touch points’ – particularly in managing transactions, invoicing and payment processing. Ryan Cairley, LSK’s Project Manager, said “Being able to take full advantage of new technologies, advanced functionality and having greater depth and breadth of information were the priorities. Financial tools, ease of use and being able to use the company’s existing infrastructure, were also key requirements for the business.”

Choosing K8

LSK Managing Director, Garry Bell, researched a number of alternative systems before choosing K8. The company understood K8’s established reputation, but after talking to businesses with K8 experience, it became clear that the system met the LSK’s requirements. “In terms of reliability, functionality and readiness to support our future growth, K8 was the best system for us. Specifically, its capabilities to present accurate and real time management information - especially sales and purchasing patterns, were significant factors in our decision. We were also impressed with Kerridge Commercial Systems (KCS) as a progressive company with proven R&D credentials.”

Successful implementation

One particular aspect of K8 that appealed to LSK was its considerable flexibility and adaptability. During the system set-up, Ryan and his colleagues took time to understand how K8 could be fine-tuned to suit the business. Early engagement and commitment certainly paid off; moreover, it gave LSK complete ownership of its new system. Complementing this was the ‘train the trainer’ approach used to introduce the system to the staff; LSK also compiled help sheets to help build user skills and competencies.

“KCS consultants were immensely helpful. They shared their knowledge willingly and guided us through data conversion Talking to us about how we would get the best from our new system, the consultants also gave us confidence to move forward leading to a smooth, successful implementation and well-supported go-live.”

Solid foundation

LSK stated that K8 has now settled in well, with some specific projects to consider in the next year or so. “The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.” LSK is in a particularly competitive industry and appreciates the importance of meeting customer demands. “With K8 we are already one step ahead and have the system behind us to adapt to new demands from new and existing customers,” said Ryan.

LSK implemented K8 with energy and enthusiasm – clearly a company that’s seizing the power of technology for a successful future.

Highlights

  • Flexible and adaptable solution
  • Strong user engagement
  • Successful training programme
  • Fully supported go live
  • Fewer trading issues
  • Development potential

Benefits

  • Greater efficiency and productivity
  • Improved customer processes and service levels
  • Significant gains from digital signature capture
  • Real-time management information

To find out more about the solutions that we offer, please contact us today.

Contact us 

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The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.

- Ryan Cairley, Project Manager, LSK Supplies

 

EDP Limited rebrands to Kerridge Commercial Systems

Combining our industry knowledge and expertise

Read more.

Pete Clegg, Sales Account Manager said of the rebrand: “We have grown from a business with sixty people to an organisation with more than 850 and are now part of a strong global brand.”