Success Stories

Builders Merchants

Previous

John Davey

Next

Customer: John Davey

Site link: www.johndaveydiy.co.uk

Gains and benefits

At the end of 2013, John Davey, a third generation family owned Welsh builders’ merchant, upgraded from a manual invoicing system to ERP software from Kerridge Commercial Systems (KCS).

A year later, General Manager, Rhys Davey, saw that margin and turnover had both increased significantly. He remembered, “Once we had a full year of history within our K8 solution we could see the scope of how much the software had helped us. Our turnover had risen from £1.1m to £1.5m and we were showing an increase of 2% in our gross margin. Using a manual system I think it had been easy to make mistakes in calculations plus we were always missing opportunities to increase our margin. I think the improvements were largely down to being able to work more accurately.”

John Davey has been trading for 50 years and offers a mix of lightside, heavyside and timber to an equal mix of cash and trade account customers. The company operates from one site in Bridgend where five of the 13 staff use the K8 software. With the Pencoed site running at full capacity, there are already thoughts to open a second site in the future. Rhys believes their high quality customer service is what keeps customers coming back.

One key driver to upgrade from a paper system was the time it took Rhys and his team to manually input customer invoices into the accounting system each month end. He said, “It took us seven working days each month to do this – there was paper everywhere! Also, we’d had problems with pilfering and needed a system to monitor our stock levels more closely.”

Rhys started his search for a new system simply by ‘googling’ software and speaking to other local merchants - a few of whom already used K8. He eventually invited three providers to demonstrate their systems. “K8 was in the middle of the road when it came to pricing,” explained Rhys, “but we chose it because KCS offered us a perfect hosting option and also because of the strong endorsements for K8 from other local merchants.”

//

In terms of a return on our investment, what we pay for K8 is offset by our increased profitability through being able to keep a better track on our margins, our increased turnover and the time the system saves us. We all find it quick and easy to use – for example our monthly invoicing now takes one day instead of seven!

- Rhys Davey, General Manager, John Davey

Read the full story.

 

Distributors

Previous

Site Supplies and Services

Next

Customer: Site Supplies & Services

Site link: www.sitesuppliesandservices.co.uk

Gains and benefits

Fire protection equipment supplier, Site Supplies & Services, has decided to use a software solution from Kerridge Commercial Systems (KCS) to manage its Hertfordshire based operation.

Specialising in the supply of sprinklers, dry risers and other residential fire protection equipment, Site Supplies & Services operates alongside sister company, Peter’s Transport Ltd, which looks after its deliveries and collections on a 24/7, 365 days a year basis. Established in 2000, the company has a reputation for providing excellent customer service.

Director, Maggie Wilbor said, “Our business, which is growing year on year, has outgrown the basic accountancy system we’ve been using since 2006. We needed more sophisticated functionality to manage our stock across two branches, our customer data and price lists. We also wanted a system that would be easy for all our staff, including new staff employees, to use. Some of our suppliers also use K8 software and recommended it to us. Other factors in our decision were the confidence we had in the future development of K8 and the knowledgeable team who demonstrated the product.”

KCS solutions can be delivered in a variety of ways and Site Supplies will be accessing theirs via SaaS or ‘Software as a Service’. The software will sit on the K-Cloud and the seven users at Site Supplies will access it over the Internet. A key benefit of SaaS for small or medium sized companies, with no in-house IT expertise, is how the software provider handles all system maintenance automatically and remotely and there is no need for servers on the business premises.

“Our current system makes hard work of daily tasks,” said Maggie. “My trade counter and back office team is looking forward to working more quickly and easily when K8 goes live.”

//

Some of our suppliers also use K8 software and recommended it to us. Other factors in our decision were the confidence we had in the future development of K8 and the knowledgeable team who demonstrated the product.

- Maggie Wilbor, Director, Site Supplies & Services

Read the full story.

 

Process Manufacturing

Previous

NanoDiamond Products

Next

Customer: NanoDiamond Products

Site link: ndp.diamonds

Challenge

NanoDiamond Products (NDP), established in 2009, is a thriving and successful manufacturer of industrial diamond products.

The Irish company, based in Shannon, sells mostly to distributors in Europe, North America, India and the Far East, in addition to a small, direct customer base. Such is the nature of its products, quality has to be a given customer expectation; service levels and rapid shipment distinguish NDP and drive its competitive edge.

Prior to implementing K8 Manufacturing, NDP mostly relied on manual systems, but had reached the point where paper-driven processes were becoming too onerous given increased business volumes.

The decision was made that an integrated ERP system was required to take the business forward. Alex Engles, Process and Development Director said: “We chose K8 Manufacturing for its best fit to our requirements; a primary consideration was for a system that we didn’t have to customise to manage the specialties of our business. Going from mostly manual systems meant that we didn’t have much data to convert – it was principally a clean sheet situation for our company in terms of creating data records. What was important; at the time we employed just seven staff, was to go live without stopping the business. Many of our customers work with us on a just-in-time basis; hence uninterrupted service was paramount. Working closely with the Kerridge Commercial Systems team, which had acquired a solid understanding of our business, the implementation went well and the immediate post go-live period was well-managed.”

Gains and benefits

  • Supports specialist ‘BOM’ needs
  • Manages carat stocking/jar unit profile
  • Fully functional picking and packing app
  • Robust product/material tracking
  • Quality certification export facility
  • Supports business development needs
  • K8 was the best-fit choice
  • Successful transition from manual systems
  • Integrated and controlled business processes
  • Considerable manual effort reduction
  • No major customisation requirements

Read the full story here.

//

Since implementing K8 Manufacturing, we have doubled our staffing and have a much more stable business to develop.

- Alex Engles, Process and Development Director, NanoDiamond Products

 

Field Service

Previous

Automated Systems Group Ltd

Next

Customer: Automated Systems Group Ltd

Site link: asl-group.co.uk

Challenge

ASL is one of the UK’s largest independent managed print solutions suppliers. The company’s fully integrated K8 Field Service system is not only essential for managing business operations, but ASL is also harnessing its capabilities to support strategic growth. Notably, the company is progressively deploying the system’s K8 Field Service Customer Portal – enabling its customers to self-serve key requirements.

With around 9,000 devices on contract, Cambridge-based ASL provides its customers with reliable, high performance print solutions. And with printing being such a fundamental capability for businesses and organisations across the spectrum, equipment serviceability has to be maintained and fully supported. When a breakdown occurs, ASL has the resources to respond with efficient, well-managed field engineering and parts logistics services. Bryan Borley, ASL National Service Manager, said: “There’s no doubt that K8 Field Service plays a significant role in our business processes and ultimately helps us to deliver a quality solution to our customers which meets SLA requirements.”

“The K8 Field Service Customer Portal represented a fair investment on our part at the outset – including some specified customisation. We knew that giving our customers the ability to log calls, view status detail, parts and toner delivery tracking and access equipment performance, would be extremely beneficial. They like the look and feel, but more importantly appreciate having live, system generated data. In parallel, by offering a more ‘self-service’ approach to selected customers, we can move towards reducing our own overhead demands and focus more attention on other business priorities.”

Gains and benefits

  • Reduced overheads
  • Fast, accurate billing
  • Supports first-time fix objective
  • Improved data entry disciplines
  • Simplified customer reporting
  • Enhanced customer experience
  • Fully integrated business processes
  • Real-time dashboard information
  • Clear management action areas
  • Sales tool differentiator

Read the full story here.

//

By offering a more ‘self-service’ approach to selected customers, we can move towards reducing our own overhead demands and focus more attention on other business priorities.

- Bryan Borley, ASL National Service Manager

 

Builders Merchants

Previous

Goedkoop Bouwmaterialen

Next

Customer: Goedkoop Bouwmaterialen

What we did: Implemented K8

Site link: ggoedkoop.nl

Challenge

Founded in 1932, as a small timber and hardware merchant based in the centre of Amsterdam, Goedkoop Bouwmaterialen now supplies timber, kitchens, plasterboard and tools. The company’s products are used in many building renovation projects in Amsterdam and customers also include numerous DIY businesses.

The family-owned, forward-thinking company installed its first computer system in 1985 – at the time trading systems for wholesalers were in their infancy. Much more recently, as a result of business growth, and the opening of an additional branch, a systems review was required. As members of Sakol, a purchasing association, Goedkoop Bouwmaterialen were recommended to take a look at K8 - one of only two systems that it had identified for its members. The result – an order was placed for K8 and installation followed.

Gains and benefits

  • Process-driven functions maintain a high level of quality
  • Component kits – easily managed and controlled
  • Fast search facilities – means better customer service
  • Inter-branch trading more efficient and simplified
  • Full auditability – everything can be traced to source
  • User friendly functionality – builds staff confidence
  • Information is clearly presented throughout the system

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

//

K8 ensures that we follow the correct procedures to allow a constant high level of quality. K8 is fast, easy to work with and everything can be traced back. It works perfectly.

- Cees Goedkoop, Director

 

Plumbers & Heating

Previous

Pimlico Plumbing and Heating Merchants

Next

Customer: Pimlico Plumbing and Heating Merchants

What we did: Implemented K8

Site link: www.pimlicoplumbingheatingmerchants.com

A new business thrives with K8

South London-based, Pimlico Plumbing and Heating Merchants (PPHM) opened its doors in October 2014. Going live with K8 on its first day of trading, the system has proved to be an invaluable tool from the start. Since opening, the business has grown substantially – exceeding initial expectations. PPHM now serves trade customers across London seven days a week.

Business origins

PPHM was established by plumbing entrepreneur, Charlie Mullins MBE, initially to provide Pimlico Plumbers with its own supplier of products and plumbing parts. However, with the company’s impressive track record of experience and expertise, it soon became clear that PPHM could also meet the needs of independent plumbers. A trade-only, highly responsive service, with extended opening hours to access stock, was a great business model to progress with.

Choosing K8

Although the PPHM considered other systems, the choice of K8 was based on recommendations and the fact that one of its staff had previously used the system helped in the decision process. The challenge for Kerridge Commercial Systems (KCS) and PPHM was that once the order was placed, system preparations and set-up had to be completed in record time. PPHM Director, Samm Mullins, said, “There was a lot of pressure in getting the business ready – everything had to move quickly. I was very impressed by the hard work and flexibility of the KCS team. Having a live system within four weeks from start to finish, ready for opening, was quite an achievement.”

Customer service is key

Now a seven days-a-week operation, PPHM serves its two customer channels; purchasing, stocking and supply for Pimlico Plumbers, together with looking after 160+ (and growing) independent plumbers and heating engineers located across London. “Our customers are usually very clear about what they want – they sometimes email us a photo if clarification is required for a specific item. With their time at a premium, they have come to expect us to be on the ball, offer any advice that’s required, then be ready to supply and deliver.”

Successful development

As a fast-growing business, one of the keys to success has been the company’s ability to service its customer base. As trading patterns have become established, PPHM has successfully used K8 to balance its stock levels. “Ensuring that we have the correct breadth and depth of stock is absolutely vital for our customers. If we can’t supply, someone else will.” Such has been the progress at PPHM that within six months of opening, a second floor was added to its premises. The company’s van and motorcycle delivery operation has also been ramped up to meet growing demand.

Benefits and value

K8 is working well for PPHM – from purchasing to stock control, sales order processing and financials. “We now use the system to generate automatic stock orders with manual adjustments as necessary. K8 also enables us to order as and when necessary to service our customers – placing orders with our suppliers once or twice a day is not unusual,” said Samm. He went on to say that K8 is also a valuable asset to the business in managing credit control. The system makes it easy to set up new accounts enabling trading with a new customer to start with minimal delay. “In our business, we also have to keep a tight grip on our debt position and if a customer doesn’t pay us on time, we can be straight on to the situation and resolve things quickly. Across the business, if we spot anything that doesn’t look right, we can use the system to investigate the matter and move on with minimal effort.”

There’s no question that K8 has been key to how PPHM has developed since opening. The system is at the heart of how the business operates and services its customers. “With its impressive functionality, the system is both highly capable and forgiving – an essential tool that we use throughout our working day. Quite simply, without K8 we wouldn’t have a business”, said Samm.

Highlights

  • System live on trading day one
  • Intuitive and easy to use
  • No need for specialist IT skills
  • Fully accessible product information
  • Enabling high quality customer service
  • Helping to build solid business reputation

Results

  • Fully managed stock levels
  • Easy ordering and purchasing
  • Efficient transaction processing
  • Supporting business growth

To find out more about KCS and the products that we offer, please contact us today.

Pimlico Case Study

//

Ensuring that we have the correct breadth and depth of stock is absolutely vital for our customers. If we can’t supply, someone else will.

- Samm Mullins, Director

 

Builders Merchants

Previous

Raven Roofing

Next

Customer: Raven Roofing

What we did: Implemented K8

Site link: ravenroofingsupplies.co.uk

Challenge

Established in 1971, this family-owned company supplies a full range of roofing materials for the trade and DIY customers. Products, including natural slates, insulation and single ply roofing membrane systems, are sourced from leading manufacturers. Raven Roofing Supplies distributes from its network of warehouses and branches across the southern England via its delivery services or customer collection.

Raven Roofing Supplies’ previous system could not support ambitious growth plans, some processes were carried out via spreadsheet and many administration tasks were very time-consuming. Kerridge Commercial Systems were chosen to supply a new system. The company opted for a hosted, subscription-based ‘ASP’ solution which avoided the need to employ IT staff and with no large upfront IT investment required.

Gains and benefits

  • Hosted solution – convenient, saves time and money
  • A platform to enable business to expand with minimal IT investment
  • Advanced integrated functionality – processes are fully controlled
  • Data accuracy means ‘right first time’ - fewer credit notes issued
  • Much tighter stock control – easier to spot and resolve issues

To find out more about the solutions that we offer, please contact us today.

Raven Roofing Case Study

//

We wouldn’t have been able to expand the business to be where we are today without the Kerridge Commercial Systems’ solution.

- Mark Applebee, Managing Director

 

Field Service

Previous

Kellys Printing Solutions

Next

Customer: Kellys Printing Solutions

Site link: www.kellysmfp.com

Challenge

Established in 1982, Kellys Printing Solutions supplies comprehensive print management solutions and services. Working in partnership with Kyocera – as the exclusive Scottish distributor, the company currently supports mono and colour desktop printers, copiers and multi-function devices across Scotland. Sectors served by Kellys include education, legal, estate agents and oil exploration - including some printer installations being maintained on North Sea oil and gas platforms.

The K8 Field Service story for Kellys began in 1997 when, having outgrown its largely manual systems, the company implemented what was then a text-based product. Kellys later moved to the Windows-based version of K8 Field Service and in 2013 completed a further major upgrade. Among many functionality improvements, this release included integration with device meter readings which enabled invoice generation to be automated. The Field Service app, which was also implemented, meant that Kellys’ team of field based technicians gained complete control of their service bookings, work flow and parts fulfilment.

At Kellys, contracts range from a single device to large, fully integrated document management solutions across multiple sites. Ruairidh McLachlan, service manager said, “With more than 300 multi-function devices carried in stock at any one time, one of our strengths is being able to supply customers at short notice from our warehouse. Supported by K8 Field Service, we have the capability of being able to install equipment within 24 hours from receipt of order”.

Gains and benefits

  • Intuitive graphical user interface
  • Flexible sales order processing functionality
  • Integrated meter reading for automated billing
  • Real-time engineer communications
  • Mobile app streamlines engineering processes
  • Complete stock control – including van stocks
  • Excellent day-to-day and upgrade support
  • Human error issues eliminated
  • Improved customer service capabilities
  • Lean, efficient business management

Read the full story here.

//

The system enables us to operate lean and efficiently in a highly competitive market.

- Ruairidh McLachlan, Service Manager, Kellys Printing Solutions

 

Field Service

Previous

Automated Systems Group Ltd

Next

Customer: Automated Systems Group Ltd

Site link: asl-group.co.uk

Challenge

With 8000+ devices on contract, ASL is one of the UK’s largest managed print solutions suppliers. The company, which employs 100 staff - including 50 field engineers, provides its 5,000+ customers with flexible and meter-based options for equipment, servicing, repairs and consumables. ASL has reported that K8 Field Service has helped to reduce servicing overheads by 15% since implementation in 2013.

Prior to K8 Field Service, ASL used a green screen system, but with ambitious growth plans, a modern, fully integrated solution was needed. Primary requirements included facilities to handle complex billing arrangements, effective mobile communications for field engineering operations and advanced information tools. ASL’s project to review alternative systems ran for six months; three systems were evaluated in detail, resulting in the selection of K8 Field Service.

The 75 user K8 Field Service system went live in April 2013 and has, in line with project objectives, given ASL a cost-effective, scalable backbone to support business development. The system has proven its capability to integrate acquired businesses quickly and cost-effectively. ”Helping us to achieve a 15% reduction in service overheads, K8 Field Service has led to a substantial reduction in the amount of data entry duplication and unnecessary work compared with our previous system. Although our IT programme with K8 Field Service continues to evolve, the business is running more efficiently and the system’s benefits are making a difference.”

Gains and benefits

  • 15% service overhead reduction
  • Powerful field engineer communications
  • Real-time information dashboards
  • Supporting business growth and expansion
  • Fully integrated business processes
  • Efficient sales order processing
  • Flexible, accurate billing
  • Improved customer service

Read the full story here.

//

The mobile app has had a considerable impact in improving efficiency, communications and service response times.

- Terry Henderson, Business Support Manager, Automated Systems Group Ltd

 

Discrete Manufacturing

Previous

ADM Pressings

Next

Customer: ADM Pressings

Site link: www.admpressings.co.uk

Challenge

Based in Newcastle upon Tyne, ADM Pressings is a renowned manufacturer of pressings, assemblies and fabricated products for the automotive industry. ADM’s customers include Aston Martin, Bentley, JLR, JCB and Caterpillar.

The company first implemented K8 Manufacturing in 1999 and played a key role in supporting the development of the system’s management information dashboard tools.

The K8 Manufacturing system in use at ADM today is a much more advanced integrated product than the version which was first implemented in 1999. Since then, as the business has developed and newer software releases have been introduced, the system’s value to ADM has grown progressively.

In terms of overall benefit, K8 Manufacturing enables ADM to operate efficiently with tight process controls in every area. From customer contacts, enquiries, quotations and orders through to purchasing, stock control, production scheduling and despatch, the system lies at the heart of the business.

“K8 Manufacturing enables us to fully integrate our business processes and helps everyone to understand how the business operates and interconnects. We also use the system to administer our production assets for maintenance planning, inspection scheduling and repair orders. With everything flowing through to the accounting applications, K8 Manufacturing enables us to manage inbound and outbound invoicing, payables, receivables, cash-flow and payroll very effectively.”

Gains and benefits

  • A robust, integrated software platform
  • Fully supports business processes
  • A scalable system for future developments
  • An enduring, trusted partnership
  • Integrated process control sales order to delivery
  • Effective stock control and purchasing
  • Comprehensive production and resource planning
  • Integrated accounts and robust financial management
  • User-defined and maintained management dashboards
  • Real-time data for effective decision making

Read the full story here.

//

K8 Manufacturing enables us to fully integrate our processes and helps everyone to understand how the business operates and interconnects.

- Andy Wingfield, Managing Director, ADM Pressings

 

Discrete Manufacturing

Previous

Martel Instruments

Next

Customer: Martel Instruments

Site link: www.martelinstruments.com

A platform for growth

Martel Instruments, based in Durham, is a long established and successful manufacturer of specialist printers and printing solutions. With an extensive product range, coupled with design software, tooling and manufacturing expertise, the company serves the automotive, industrial, law enforcement, medical, retail and scientific sectors and exports around 75% of its production mostly to Europe and the USA.

As an electronics business, Martel has had to adapt to new technologies, market opportunities and response to customers’ requirements. In 2007, Martel was acquired by an investment company, enabling the company to develop further as a respected manufacturer and supplier. Based on a combination of manual recording and stand-alone, PC-based tools, Martel’s systems had become increasingly inadequate. Growth was inhibited by a lack of management information, business controls and effort was being duplicated. Martel made the decision to implement a fully integrated ERP solution, heralding a big change for the company and its employees.

Considerable benefits

Martel has seen wide-ranging business benefits from implementing K8 Manufacturing. In headline terms, it has helped to support the growth of its product base from 200 to around 500 lines, with an estimated 3,000 variants. “In difficult trading times we have had to become more competitive to serve more customers in more sectors often with exacting requirements. As a supplier of ‘peripheral’ products – our products are mostly integrated into third party-supplied equipment, the system enables us to handle more complex orders. Materials planning for example, is a much more efficient and accurate process than previously. In production areas, the use of barcodes captures every process and component movement, giving us real-time visibility of what’s going on and we can back trace everything if any issues arise.”

K8 Manufacturing’s integrated functionality has enabled Martel to improve how their departments work together. “With a combination of regular call-off orders and customised projects which can have an 18 month gestation, the system is proving its worth in helping us to manage our component ordering with lead times of up to 20 weeks. And to enable orders to be delivered quickly, we use the system to help us forecast our sub-assembly requirements and economic build quantities.”

Highlights

  • Management information culture
  • Answers at the click-of-a-button
  • Back-trace capability
  • Supported product range growth
  • New complexities fully managed
  • Exception reporting and fast resolution
  • MRP manages component lead times
  • A platform for greater competitiveness
  • More time to manage opportunities
  • Optimised workflow practices

Read the full story here.

//

No question about it, K8 Manufacturing runs the business and has enabled us to take the business forward.

- Andrew Hockaday, Operations Manager

 

Discrete Manufacturing

Previous

Fluid Transfer International

Next

Customer: Fluid Transfer International

Site link: www.fluid-transfer.co.uk

Lean principles

Based in Gloucestershire, Fluid Transfer International is a market leader in the design, development and manufacture of aviation and naval refuelling equipment – a major supplier to the Ministry of Defence and UK airports.

Implementing K8 Manufacturing in 2001–the system provides the company with complete process control from sales order through to delivery. Richard Iles-Caine, Finance Director said, “We aim to use just-in-time principles to keep inventory investment to a minimum but at the same time any delays in production can have huge implications. A refuelling truck, one of our core products, typically comprises more than 1,000 items, but only 50 or so cost more than £100. Because every order is bespoke to customer requirements, we work K8 Manufacturing hard to support the whole cycle from quotation to completion.”

The company also has to manage relatively long lead times and with vehicle chassis taking up to nine weeks to arrive from the manufacturer, a large order can take several months to deliver. “We support a combination of new and existing customers, some of whom have programmed replacement or refurbishment cycles. We also have the capability to respond quickly - a significant export order for a customer in Indonesia being delivered in just 10 weeks.”

Meeting customer needs

With such a mix of customer demands, the management team make very effective use of K8 Manufacturing and use its workflow tools to manage situations as they arise. “Manufacturing around 50 vehicle refuellers annually, as well as our other products, we appreciate the system’s versatility in being able to handle all types of purchased parts, assemblies and kits. With each order based on standard labour times and material costs, we use the system for contract reviews to compare actual data and then make any necessary changes for future orders.”

Gains and benefits

  • Complete process control for parts, assemblies and kits
  • Job bar-coding saves time
  • Accurate contract reviews
  • Dashboards aid decision making
  • Monthly accounts produced fast
  • Quick quotations boosts service
  • Configurator tool saves time
  • Fully-managed quality issues
  • Stage payments = better cash flow

Read the full story here.

//

In the final analysis, keeping our finger on the pulse of company performance is key. It’s a real plus that the system enables us to publish the management accounts just three days after month end.

- Richard Iles-Caine, Finance Director

 

Discrete Manufacturing

Previous

Anglo Stainless

Next

Customer: Anglo Stainless

Site link: www.anglostainless.co.uk

Challenge

Anglo Stainless is a major stockholder and manufacturer of stainless steel fittings. The privately-owned company serves around 400 active customers, predominantly in the chemical, oil, gas, brewing and food sectors. From its base in West Yorkshire, Anglo Stainless is a well-established supplier in the M62 corridor and throughout the UK, with export sales planned to grow.

In 2008, Anglo Stainless realised that their computer and manual systems were no longer suitable. Duplicated effort was necessary in many areas and although checks and balances were in place, the risks of error had to be reduced to fulfil the need for accurate real-time information. Hence the need for a modern, fully functional, integrated system.

Steve Brooke, operations director said, “We had to increase productivity, make the business run more efficiently and improve traceability of every product. Without investing in IT, growth and development of our business would be much more difficult to achieve.” A key requirement for Anglo Stainless was a system that could support the company’s combined distribution and manufacturing activities - including a direct, seamless interface between the two. “We reviewed a number of alternative systems, all of which had their own particular strengths and we were then introduced to the Kerridge Commercial Systems (KCS) solution. Ticking all the important boxes, we chose K8 Manufacturing for its rich functionality for all areas of our business, including inter-company trading as standard.”

K8 Manufacturing went live in July 2009 and the benefits of giving the business much greater control, accurate management information and improved decision making tools were soon apparent. “Shop Floor Data Capture was a major gain for us – no more manual monitoring of production data. We were able to review actual versus allowed times on an exception basis – no need to check every job.”

Gains and benefits

  • Shop Floor Data Capture capability
  • Intercompany trading facilities
  • Improved decision-making tools
  • Exception reporting for cost control
  • Electronic invoice submission
  • Control of customer forward orders
  • Full product/order traceability
  • Consistent sales quotation pricing
  • Time savings allow focus on priority areas

Read the full story here.

//

By introducing K8 Manufacturing there were opportunities to make better use of our time and resources which meant reducing our costs in real terms.

- Steve Brooke, Operations Director, Anglo Stainless

 

Process Manufacturing

Previous

WhitChem

Next

Customer: WhitChem

Site link: whitchem.co.uk

Challenge

WhitChem is a successful, specialist distributor of chemicals, minerals and polymers representing a number of leading European manufacturers. WhitChem’s extensive range includes products for the adhesives, construction, coatings, filtration, plastics, rubber, textiles and textile coatings industries. The company, which employs around 30 staff, including qualified technical specialists, serves around 1,000 customers throughout the UK from its central warehouse in Stoke-on-Trent.

Prior to implementing K8 Manufacturing, WhitChem were using a bespoke, largely in-house developed system, which although functionally well-suited to the business, was based on old, green screen technology. There were issues regarding future support and development, which, if not addressed, might have exposed the business to risks. A new, flexible, fully integrated system was required, which first and foremost, had to be a very good fit with WhitChem’s proven and familiar business processes.

WhitChem’s management team recognised that they needed a partner which had a proven track record of working in the chemicals sector. Charles Hawley, WhitChem finance director said, “Flexibility and a willingness to go the ‘extra mile’ to meet specific business requirements were high on our list of must-haves. In addition to stock control, purchasing and trading facilities, our new system also needed to accommodate the requirements for handling and transporting chemicals.”

After evaluating a number of systems and suppliers, WhitChem chose K8 Manufacturing and placed the order for a 25 user system. After a period of parallel running which was considered to be an appropriate introduction for the new system, K8 Manufacturing went live in January 2013.

K8 Manufacturing has certainly given WhitChem greater visibility of trading activities and Charles talked about being able to access information more efficiently. “With our previous system, users had become so used to its functionality that there was a sense of carrying out tasks without giving a moment’s thought. Now, particularly at management level, we are developing a much more questioning style, not so much knowing the how to do something but why. And that’s a big plus.”

Gains and benefits

  • Secure and stable platform for the future
  • Tight business controls
  • More visibility of trading activities
  • Faster, more accessible information
  • Queries resolved more efficiently
  • Facilitates a ‘questioning’ management style
  • Increasing business knowledge and understanding
  • Easier to maximise sales opportunities
  • A set of tools to help grow the business
  • Task-driven CRM facilities

Read the full story here.

//

With its modern, windows-style graphical interface we are certainly able to resolve queries quicker, which is good for us, as well as improving the service we give to our customers.

- Charles Hawley, Finance Director

 

Discrete Manufacturing

Previous

Variable Message Signs

Next

Customer: Variable Message Signs

Site link: www.vmslimited.co.uk

Setting the scene

Variable Message Signs (VMS) is the UK market leader for transport signage systems. Serving road, rail, airports and seaport sectors, the Hill & Smith-owned company has considerable technical capabilities as an innovator and developer. K8 Manufacturing is an integral part of the business; processing transactions, controlling costs and managing profitability.

In 2014, Hill & Smith acquired Variable Message Signs. A strategic move that, combined with its Techspan Systems operation, formed a world-class provider, with an extensive, multi-sector product range. VMS and Techspan Systems now operate together as VMS and have one of the UK’s largest installed bases of programmable sign systems. Customers comprise Highways England and Transport Scotland, joint venture organisations and large corporates including Balfour Beatty and Carillion. The merged company processes around 500 to 1,000 orders annually; with a lead time of up to three months. The pipeline is typically 80-200 orders at any one time, which can comprise up to 2,000 signs and equipment provision.

Working with Kerridge Commercial Systems (KCS)

Variable Message Signs Ltd were already using K8 Manufacturing and in 2015, the Techspan Systems operation transferred across to K8 Manufacturing, forming part of the project to integrate the two companies. The stock control, purchasing, sales order and job ledger applications are central to managing the business on a day-to-day basis. Louise Martin, Finance Director, said: “With its extensive flexibility, the system allows us to operate the business our way and not according to fixed processes and disciplines. We are in the driving seat with K8 Manufacturing and can easily amend production schedules and customer requirements as necessary.”

More than just a software developer, KCS is fully committed to its partnership role, working closely with customers as needs change and evolve. Referring to the Techspan-VMS integration, Louise referred to a demanding schedule. “Even though we set a tight timetable for the work, we had the benefit of combining two similar trading companies. Full support from KCS’s knowledgeable training team, with their excellent understanding of our business, contributed to the project’s success.”

Job Ledger is key

For VMS, the K8 Manufacturing Job Ledger module is key to managing orders and maintaining accurate records. “The Job Ledger is the system hub and used very effectively across the business. Collating order detail; from sales order input, through purchase orders, weekly time sheet records and parts issued, we have an accurate picture of what’s going on. Work-in-progress adjustments are easily managed, the invoice position is straightforward to determine and hence the values that can be released into the P&L.” said Louise.

Gains and benefits

  • Integrated solution
  • Comprehensive functionality
  • Job Ledger – a vital tool
  • Flexible process disciplines
  • Effective business control
  • Real-time information
  • Platform for future development
  • Close working relationship
  • Excellent training provision
  • Professional help-desk

Read the full story here.

//

With its extensive flexibility, the system allows us to operate the business our way and not according to fixed processes and disciplines. We are in the driving seat with K8 Manufacturing.

- Louise Martin, Finance Director

 

Process Manufacturing

Previous

Tor Coatings

Next

Customer: Tor Coatings

Site link: www.tor-coatings.com

The requirement

For over 30 years, Tor Coatings has manufactured its own branded products as well as products for other well known brands. The Birtley-based business is a subsidiary of RPM International Inc., a multi-national multi-billion dollar business with subsidiaries which manufacture and market high performance coatings, sealants and speciality chemicals.

In 2008, Tor’s management team concluded that their existing software, which integrated stock control, EDI and batch traceability, was no longer fit for purpose as they required a ‘real time’ solution which offered accurate business critical information. Parent group RPM also required improved information on financial performance.

The existing software was also text-based, matching Tor’s past production requirements, but what they needed was a graphical user interface (GUI) solution which could display KPIs in a dashboard style view for management purposes.

The solution

K8 Manufacturing consolidates data from across a business into a single source, ensuring all information is both accurate and up to date. The system was easily configured to work within Tor’s manufacturing and multi-fill requirements, and also offered a till sales module for use with the company’s sales counter.

Gains and benefits

  • Configured to suit the business
  • Complete control of raw materials
  • Improved warehouse management
  • Purchasing reflects sales orders
  • Platform for business growth
  • Opportunities to extend system use
  • Pro-active business management
  • Future proof - turn on functionality

Read the full story here.

//

The support we receive has always been very professional. Our on-going relationship and service experience continues to be excellent.

- Jan Roberts, Customer Service Manager

 

Discrete Manufacturing

Previous

Techflow Flexibles

Next

Customer: Techflow Flexibles

Site link: www.techflowflexibles.co.uk

Challenge

Techflow Flexibles, based in Cramlington, is a market leader in the analysis, design, manufacture and supply of hoses for the oil and gas industry. The company’s customer base includes BP, Total and Samsung, with order values that can range up to £2m.

The company spent several months evaluating a number of alternative systems before choosing K8 Manufacturing - predominantly for its flexibility and tailoring capabilities - a standard system without the need for bespoke developments.

In addition, the company also appreciated that Kerridge Commercial Systems (KCS) knew the industry and how it operated, but also took the time and effort to understand Techflow Flexibles’ specific business processes. Clearly, implementing a new system represented a major change for the company, Terry McDonnell, commercial manager, said “We needed to improve the quality of our processes for everyone’s benefit. It was also essential to have accurate, real-time management information covering all areas of the business. To an extent, implementing the new system was a leap into the unknown, but with the support of KCS, we were confident of achieving the results we were looking for.”

One step at a time

K8 Manufacturing went live in September 2012 and by taking a step-by-step approach to transform functions in each department, the company ensured that everyone was comfortable with each phase before rolling out the next module. “We took the decision to go for some quick wins, particularly in accounts and purchasing, and be able to demonstrate the benefits to everyone. There were no major issues or stumbling blocks as we progressed, and virtually from day one, K8 Manufacturing began to prove its worth.”

K8 Manufacturing delivering

There is little doubt that K8 Manufacturing is delivering the value and benefits that Techflow Flexibles require. More importantly, the company’s management team and staff are continuing to work hard on stretching the system’s wide-ranging capabilities to suit business requirements. “The job card and bill of materials functions give us complete control of every order and our production planning processes have been improved and are much easier to administer.” The company is also able to use K8 Manufacturing more effectively to manage lean manufacturing principles.

Gains and benefits

  • Stage-by-stage module introduction
  • Complete control of every order
  • Improved production planning
  • Lean manufacturing supported
  • Real-time management information
  • Better informed staff
  • Continuity with established processes
  • Full audit and traceability
  • Platform for growth and development
  • Successful partnership with KCS

Read the full story here.

//

With K8 Manufacturing, our staff are now much better informed about what’s going on across the business, the system’s management information dashboards mean that our communications and decision-making processes are much more efficient and accurate.

- Terry McDonnell, Commercial Manager

 

Process Manufacturing

Previous

Steyport

Next

Customer: Steyport

Site link: www.steyport.co.uk

A system for the future

Formed in 1979, Steyport is a family-owned company, specialising in the manufacture of premium quality paints and wood finishes for the own label market, and a market-leading supplier of printing inks for the wall covering sector. Currently processing nearly 2,000 orders annually, with around 10% of production being exported, the company’s well established client base includes Anstey, Borås Tapeter, Graham & Brown, John Lewis, Laura Ashley and Wilkinson. Steyport operates from a purpose-built 45,000 sq. ft. manufacturing facility in Blackburn and has its own in-house R&D facility which develops and formulates bespoke products tailored to meet clients’ individual requirements.

Before choosing their new system, the Steyport management team short listed two products, one of which was K8 Manufacturing, for benchmarking against the company’s business needs. Ultimately, K8 Manufacturing was judged for being the best solution and was also backed by positive industry credentials. “We chose the system for being the best all-round package, that it would be fully supported and continue to be developed.”

Gains and benefits

  • Fully integrated modules for improved efficiency
  • Real-time stock control
  • Accurate job costing
  • Standardised work-flow practices
  • Complete raw material and WIP visibility
  • Product batch control and traceability
  • Dashboards provide at-a-glance information
  • Remote system access for sales order input
  • R&D specification data direct to production

Read the full story here.

//

K8 Manufacturing is an essential part of our business. And without it, we would find it very difficult to run our factory.

- Wendy Drake, Managing Director

 

Process Manufacturing

Previous

Hargreaves Foundry

Next

Customer: Hargreaves Foundry

Site link: www.hargreavesfoundry.co.uk

Challenge

Hargreaves Foundry specialises in the manufacture and distribution of cast iron products. Having diversified and expanded its products to service customers’ changing requirements, the company implemented K8 Manufacturing to take the business forward.

Focussing on the system’s most tangible benefits, customer service features strongly for Hargreaves Foundry. Being able to process orders from national customers with multiple points of delivery, into a single invoice point, is a major time saver. Likewise, accommodating line by line discount structures also ensures accurate pricing. “Stock holdings have been reduced by around 17% - with greater visibility, demand forecasting and max/min functionality. Lead times on standard items have also been shortened by at least two days; made possible by having two months’ supply of finished goods available in the picking area - replenished from bulk storage. With improvements in stock record accuracy, our ‘on time in full delivery performance’, which we were unable to properly measure before, is up from around 95% to over 99%.”

Gains and benefits

  • Business growth and development
  • Efficiency improvements identified
  • Comprehensive process review
  • Swift user acceptance
  • Greater functionality
  • More efficient SOP
  • Better customer service
  • Reduced stock holding
  • Demand forecasting
  • Improved management info
  • Supporting future needs

Read the full story here.

//

Stock holdings have been reduced by around 17% - with greater visibility, demand forecasting and max/min functionality.

- Helen Thornber, Group Finance Manager, Hargreaves Foundry

 

Automotive Aftermarket

Previous

Autoparts (South Wales) Limited

Next

Customer: Autoparts (South Wales) Limited

Site link: www.autoparts.uk.com

Gains and benefits

Autoparts (South Wales) Limited was started by ex-Lancaster bomber pilot, Harvey Edwards, in 1962. Harvey had the highly progressive idea of offering twice daily deliveries when other part suppliers were delivering two or three times a week.

Harvey’s peers didn’t think the business would bear the cost of such a revolutionary idea. However, the growth of the company since then, and its success today, as Harvey’s grandson Nick and his team prepare to upgrade to K8 software, are all testament to what a sound business idea it was.

Nick Edwards said that he decided to move to K8 because he was looking for greater functionality and flexibility than his existing system could provide. “Specifically we’re looking forward to better traceability of all processes within the system, particularly for our internal sales team. I also like how you can attach documents and drawings to sales orders that stay with them all through the system.

Stock management will improve too through the barcode scanning of goods as they are returned and the ability to allocate them into different stock locations – such as core returns, surcharge locations, quarantine locations etc. Using the browser based access to K8 also means that my field sales team can work with the key software modules on their iPads to check stock and raise orders for customers while they’re out on the road.”

//

My field sales team can work with the key software modules on their iPads to check stock and raise orders for customers while they’re out on the road.

- Nick Edwards, Managing Director, Autoparts (South Wales) Limited

Sales Director, Brian Thomas, has been with the company for 50 years and can remember when he was given £1 each day to pay for the four gallons of petrol he needed to do his deliveries! “Taking on K8 is undoubtedly the right move for the company,” he said, “it’s a really flexible system that has a good interface with on-line catalogues and our website.

I also like the way that someone from accounts, with the necessary permissions, can drill down to a sales order without coming out of their screen, and how the sales team can have multiple sales orders open.

It’s good that the system will also suggest add-on purchases and alternatives to the salesperson, will flag stock you want to shift, or offer only certain types of parts to some customers – those who only purchase OE (original equipment) parts for example. It will also let us build kits on the fly.”

K8 also supports the foreign currency transactions that Autoparts need and brings a far more comprehensive reporting suite to the business than they are used to. Nick explained “It’s going to be much easier as everything we need to build an interactive report comes as standard. Using K8’s ‘exception’ style of reporting we’ll be able to see who owes us money over a certain amount and we can record and incorporate sales that have been ‘lost’ into our forecasting which will be really useful.”

Read the full story here.

 

Discrete Manufacturing

Previous

Arlington Automotive

Next

Customer: Arlington Automotive

Site link: www.arlington-automotive.com

Challenge

Car parts manufacturer Arlington Automotive is a division of global supply chain specialist, Arlington Industries Group Limited. Arlington Automotive’s continued growth meant that real-time performance data was a crucial requirement. In 2016, Kerridge Commercial Systems (KCS) implemented an IoT solution to provide up-to-the-minute performance data of their machine presses, resulting in a 16% productivity gain.

Arlington Automotive first implemented K8 Manufacturing in 1999. Since then, the company has grown considerably. With sales of around 38 million parts, pressure from automotive customers requiring Year-on-Year cost reductions and inflationary wage challenges; Arlington Automotive face on-going pressure to improve efficiency.

In 2016, KCS implemented a solution to link Arlington’s K8 Manufacturing ERP system to two of their presses. Wi-Fi automation devices connected to a micro-switch in each press enabled the presses to become ‘Internet-connected things’. This allowed K8 Manufacturing dashboards to display real-time performance data, updated every minute. A range of dashboard views were developed for both shop floor and back office monitoring, with shop floor dashboards visible on a large format screen located next to the presses.

Garry explained, “Before the IoT project, we had ‘gut-feelings’ about teams of operatives being more efficient at certain types of operations than others on certain presses, however there was no reliable performance data to substantiate this. The data provided has enabled us to optimise shifts. Following the initial project on just two presses, parts per machine have increased substantially and we have been able to see a 16% gain in productivity”.

Gains and benefits

  • 16% gain in productivity
  • Optimised work practices and time savings
  • Direct effect on production rates
  • Increased staff motivation and awareness
  • Increased output and profitability

Read the full story here.

//

Since the real-time data has been on display via a dashboard on the shop floor, the time it has taken for presses to be in action at the beginning of every shift has halved. This demonstrated an immediate ROI for us.

- Garry Luke, Systems Engineer, Arlington Automotive

 

Discrete Manufacturing

Previous

Nottage Joinery

Next

Customer: Nottage Joinery

What we did: Implemented K8

Site link: www.nottagetimber.co.uk

Challenge

A long-established family-run business with over 50 years’ experience, Nottage Joinery has a wealth of knowledge of the timber industry and the manufacture of high class, bespoke joinery. Based in Bridgend, serving South Wales, the company’s customers include contractors, local authorities, trade and the general public.

Prior to implementing K8, Nottage Joinery reached the point where they had outgrown their systems. The controls, the level of integration and functionality required for a developing business were no longer adequate. Moreover, the software lacked the capabilities to handle the complexities of timber purchasing, stock control and customer sale transactions.

The company chose K8 for several reasons: In addition to being able to partner with a systems supplier who understood the timber trade, K8 also had the proven reputation through its use in the timber sector. As a functionally-rich, integrated solution, K8 would enable Nottage Joinery to develop, improve customer services and enhance business management processes in every area. Having considered other systems, the company judged K8 as being the system that met their requirements, would deliver the best results and was ‘on budget’.

Going live in 2009, although there were a few challenges getting used to the system, Nottage Joinery staff put the work in with K8 and the company has moved on. The system has supported sales growth, helped to identify best performing products and enabled the company to maintain a competitive and professional edge. Overall, Nottage Joinery believes that K8 has helped them to become a better company.

Gains and benefits

  • More accurate counter transactions
  • Professional customer documentation
  • Ability for staff ‘to trade’ within set criteria
  • Easier purchasing of stock items
  • Non-stock purchasing functionality
  • Much reduced risks of errors and mistakes
  • Detailed customer history and traceability
  • Greater financial analysis
  • Better business management processes
  • Maintain competitive edge

ASL Case Study

//

K8 has enabled us to become a much more professional company.

- Steve Fry, Managing Director

 

Builders Merchants

Previous

Trading Depot

Next

Customer: Trading Depot

Site link: www.tradingdepot.co.uk

Gains and benefits

Trading Depot, the online trading sister company to Grant & Stone, offers more than 48,000 product lines to a loyal and growing customer base who maintain its ‘excellent’ rating on Trustpilot, the online review community. The company supplies plumbing and electrical products, sanitaryware, flooring, PVC windows and doors, some heavyside materials such as paving and more than 30,000 tools.

“We’re seeing huge growth,” said Trading Depot General Manager Darren House. “While around 70% of our customers are homeowners, the remaining 30% are tradesmen who are happier shopping in an online environment today than they were 10 years ago. Although we don’t offer trade accounts, we offer a choice to builders who are looking for a keener price and are happy to wait a day or two for their delivery. We also offer a click and collect service from our warehouse. I like to think there’s a traditional merchant feel about the business as we offer great customer service including technical support over the phone at pre-purchase stage.”

At the front end of Trading Depot’s business is a Magento eCommerce platform that interfaces directly with their ERP system - K8 - a solution developed by Kerridge Commercial Systems. As each order is placed, the data is drawn into K8 and, if the product is in stock, a pick note is automatically produced in the warehouse and data sent to the labeller ready to print.

//

Turnover has doubled in the seven months since K8 was implemented and, although I can’t put that all down to K8, there’s no way we could have managed the current level of business using the old system.

- Darren House, General Manager, Trading Depot

Before going live on K8 in April 2017, the team at Trading Depot had to manually re-key orders in to their legacy ERP system. “It was a really cumbersome process,” said Darren. “We used to print out the orders from Magento and, while one member of staff spent all day re-keying them into the old system, another used to type out the labels! We were working on two totally separate systems and only able to process around 50 – 80 orders each day. Plus, there was a high risk of making errors when retyping postcodes and product codes etc. We upgraded for a short while to exporting orders from Magento on CSV files every couple of hours, and then importing them to the old system. But the process wasn’t reliable so we still printed them out and cross-referenced them manually!”

When Darren joined Trading Depot from sister company, Grant & Stone - which was implementing the K8 system across the group – a demo from KCS showed how upgrading to K8 could totally automate sales order processing. And, he was able to protect the investment Trading Depot had already made in Magento using K8’s Magento plug in. (Companies with no existing eCommerce platform can take advantage of KCS’s Web Builder when they implement K8. It’s a responsive eCommerce suite that enables the fast deployment of fully integrated online trading and a B2B online customer portal.)

The benefits were immediate. As orders come in from Trading Depot’s website or the company’s Amazon or eBay shop, they are automatically drawn into K8 and a pick note for goods in stock is processed with no human intervention. If part of the order is direct, a member of staff briefly intervenes to instruct K8 to send that part of the order directly to the supplier. On the old system the team had to type a separate email to the supplier along with the re-keyed customer information.

//

We didn’t lose a single day’s business as we went live on K8, and because the system is really intuitive and we have a young, computer savvy team, we needed minimal training.

- Darren House, General Manager, Trading Depot

“Now that our Magento platform interfaces with K8, customers can see an accurate reflection of our stock levels,” explained Darren. “So many websites tell customers that products are in stock when in fact they’re not. This annoys customers who only find out after they’ve placed their orders, and end up waiting lengthy delivery times rather than risking not getting a refund. We like being straight with our customers and can now confidently show the actual stock position on around 80% of stock in our warehouse or held by manufacturers and other third party suppliers - and we’re working on increasing this figure.”

This new confidence has also enabled Darren to make shipping more profitable because knowing something is definitely in stock means he can offer and charge more for a premium next day delivery service. K8 also allows Darren to take advantage of ‘buy 10’ deals because purchasing and sales can be set up separately - unlike on the old system.

Further significant cost savings have been made from not having to replace the three staff lost due to natural wastage since the implementation of K8. “The business is now so streamlined we don’t need to replace them,” he said. “In fact turnover has doubled in the seven months since K8 was implemented and, although I can’t put that all down to K8, there’s no way we could have managed the current level of business using the old system.”

Read the full story.

Click here to download the Builders' Merchant E-book

 

Builders Merchants

Previous

Tadhg O’Connor Ltd

Next

Customer: Tadhg O'Connor Ltd

Site link: www.tocfurniture.ie

Gains and benefits

Limerick based Tadhg O’Connor Ltd, one of the larger stores in the Topline group, is about to implement a new ERP system provided by Kerridge Commercial Systems (KCS). The family owned business operates two builders’ merchant branches and a furniture store.

Business is split 50/50 between trade and retail customers and there are more than 600 trade account customers.

Managing Director, Eoin O’Connor said, “We’re successful because our staff offer excellent service and our customers know they can rely on us having the right stock delivered in a timely fashion in perfect condition and at good value.”

The 12-year-old computer system currently used by the company lacks the functionality to bring the business up to the level where Eoin wants it. “One of our guiding principles is to make our customers’ lives easier,” he explained, “and we want to be able to provide them with an eCommerce platform where, not only can they log in and place orders on line and get the same prices they would at the trade counter, but also have the ability to access their invoices, proof of deliveries, open quotations and standard orders etc.”

Client Focus

  • One of the larger stores in the Topline group
  • Business is split 50/50 between trade and retail customers
  • Family owned business operates two builders’ merchant branches and a furniture store

Eoin was also looking for better stock visibility, seamless sales processing (with back to back purchase ordering for specials), greater accuracy with purchasing and tighter margin control. He explained, “We wanted a system that allows some flexibility over what level of discount can be given so we can manage our margin better and increase profitability. Once we’re live on the system I believe K8 may help us achieve up to a 1-2% increase.”

K8 was also chosen because the sales team liked its look and feel. “We also felt that KCS were delivering a more bespoke solution with the potential to give us more flexibility than some of the more widely used systems in our industry,” said Eoin.

The field sales team will be able to access the full system remotely and an ePOD module will allow Eoin’s drivers to capture proof of delivery signatures ‘on glass’. A suite of fully integrated reports will automatically deliver the most important KPIs to the staff who need them.

“Six months after we go live we plan to start online trading, and our goal is for 20% of business to come through that channel within 12 months. Our builder/plumber customers will be able to place orders in the evening rather than having to stop work an hour early to come and see us. With K8 not only will we have better functionality around sales, stock control, purchasing and credit control, the potential of having an online platform is also now within our reach.”

Read the full story.

//

We wanted a system that allows some flexibility over what level of discount can be given so we can manage our margin better and increase profitability.

- Eoin O’Connor, Managing Director, Tadhg O’Connor Ltd

Builders' Merchants eBook

 

Timber Merchants

Previous

Nordstrom Timber

Next

Customer: Nordstrom Timber

Site link: www.nordstromtimber.co.uk

Client Focus

Nordstrom Timber is the largest independent timber merchant in the City of Sunderland. Established in 1953 by Herman Nordstrom, the company has grown steadily since then through the leadership of Herman’s son, Alan, and more recently Alan’s son and daughter, David and Lynne.

The company supplies both trade and retail customers from a large site in Hendon. A vast range of timber including C24 grade carcassing, dressed timbers, sheet materials, skirtings and mouldings is stored in one of two warehouses alongside the trade counter, a hardware showroom and a complete showhouse displaying kitchens and bedrooms, doors, windows and staircases. A second warehouse accommodates a joiner shop for the production of bespoke joinery and a machine shop where original interiors for heritage projects can be matched. Recently the company supplied all the interior joinery, including the hardwood paneling, used in the restoration of Sunderland’s Roker Pier Lighthouse.

“We’re most proud of our staff,” said General Manager, David Nordstrom. “Most of them have been with us for several decades and have great knowledge and expertise of our trade. We’re determined to stay on top of what we do and our customers know they can rely on us for good service and good quality materials that are responsibly sourced.”

The Nordstrom team decided to upgrade to an integrated ERP system from Kerridge Commercial Systems (KCS) as the accounting system they had used for 25 years to manage trade and financial accounting lacked the functionality to make the business more efficient. Office manager, Denise Corah, said, “K8 will give us a full overview of the business all in one place. It will be easier to see what is and isn’t selling and we’ll have full visibility of stock so won’t need to leave the trade counter or call customers back when they enquire about availability. It will make us more profitable too as we’ll have better control over our margins.”

David Nordstrom added, “We’ve been using a hand written manual till system for sales on the trade counter which means if the order has to be processed by a couple of different departments it leaves an opportunity for errors . Also with our joiner shop being in a different building, when K8 goes live across the business we’ll be able to use the Works Order module to relay information and orders more efficiently as well as making sure we’re earning a profit on every job.”

David and his team were introduced to K8 by one of their major suppliers who also use it to manage their business. He said, “We spent the day with them which was a valuable reference. After we’ve gone live, we’ll be able to start using different parts of the system such as suggested ordering and delivery management as we’re ready to. Another reason for choosing K8 was its Web Builder online trading platform which we will use in the future.”

//

When K8 goes live across the business we’ll be able to use the Works Order module to relay information and orders more efficiently as well as making sure we’re earning a profit on every job.

- David Nordstrom, General Manager, Nordstrom Timber

Read the full story.

 

Automotive Aftermarket

Previous

Allmakes 4x4

Next

Customer: Allmakes 4x4

What we did: Implemented K8

Site link: www.allmakes4x4.com

Challenge

Allmakes 4x4 is a leading international trade supplier of Land Rover parts and accessories. Supplying independent specialists for over 30 years, the company can stock every Land Rover part and also offers their exclusive range of ‘Terrafirma’ accessories. Allmakes 4x4 has contracts to supply the British armed forces and agreements with government organisations and NGO’s worldwide. Since implementing K8, the system has helped to streamline business processes and create a more efficient working environment.

Time for Change

Until 2006 Allmakes were using a custom designed system, originally developed in the early 1980’s. Over the years it had been modified and expanded to meet their developing business requirements. However, as Terry Chipperfield explained, “the system just didn’t cope well with many of the things which you’d expect in a 21st century environment. There was no capability for e-business, nor the opportunity for a trade portal. It all worked on the assumption that you had plenty of time between receiving orders and shipping them. Some of the routines on the order processing side were very slow.”

Terry continued, “Also, we were finding it increasingly difficult to get the system supported. We spent time with a Birmingham based software house, to try to bring it up to date, but this proved too difficult. We specified all sorts of aspects that we wanted to see, from improved order processing through to more sophisticated stock control; we spent a lot of time on stock control. Ultimately we decided that we had to change.”

Terry added: “A significant gap in the system’s functionality, for us, was the ability to handle, pack and ship export consignments efficiently. Well over half our business is export. So we sat down with Kerridge CS and developed a suite of programmes to meet this requirement. Nine months after seeing the system for the first time, we went live with K8 on 1st October 2006.”

Trading Systems Review

Allmakes carried out a systems review in 2006. Terry explained: “We looked at a number of alternatives, but one of our major UK based customers in Devon had recently launched K8 from Kerridge Commercial Systems (Kerridge CS.) They were very enthusiastic about the software. I spent a day with them, going through the main features. I was impressed with the speed and simplicity of the order processing, and the opportunities that K8 would give us to develop our business. So we started talking to Kerridge CS.”

Online Trading

The Allmakes K8 Web Portal gives their global customer base the ability to access the K8 system in real time. The portal was developed using the standard API’s (Application Programming Interface) supplied by Kerridge CS. The innovative design of the Allmakes K8 Web Portal was developed with their customers’ specific needs in mind; reflecting the particular demands of the industry. Customers from around the world get secure, real time information on pricing, stock availability, order progress, account details and statements. Most importantly they have the ability to get full product details, including supercessions, and armed with this information, they can place orders directly into the Allmakes K8 system.

Allmakes report a significant increase in sales following the launch of their web portal. The largest order handled through the portal had 980 individual lines processed straight into the system without any manual intervention. For Allmakes, it isn’t just sales, it’s also enquiries which are handled over the internet, so the phones are quieter. Staff have more time to give to proactive selling. Internet trading developed with KerridgeCS has given Allmakes a real competitive advantage.

The Business Benefits

Since implementing K8 at Allmakes, it has helped to streamline business processes and create a more efficient working environment. Terry explains “We particularly like K8’s ability to switch from one process to another very quickly, and the fact that we can access all sorts of information and history, concurrently. We were particularly anxious to start trading over the internet. The tools to do this are provided as standard within K8.” Terry continues: “We also like the comfort that we feel, being with a major provider, who will continue to invest in the development of the product and its support.”

Gains and benefits

  • Streamlined processes
  • More efficient working
  • More proactive selling
  • Fast access to information
  • Better customer service
  • Internet trading capability
  • Significant increase in sales
  • Secure supplier partnership
  • A system for their future

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

K8 has provided the means to bring our business forward into the second decade of the 21st century and beyond.

- Terry Chipperfield, Director

 

Timber Merchants

Previous

Barlow’s Woodyard

Next

Customer: Barlow’s Woodyard

What we did: Implemented K8

Site link: www.barlowswoodyard.co.uk

Challenge

Barlow’s Woodyard specialises in supplying high quality timber products. Its branches in Newbury and Witney stock a huge range of fencing, gates, decking and garden features, many of which are machined or manufactured in the company’s own workshops.

Martha Barlow, an ancestor of the current owner, Peter Barlow, established the company in 1867. “Most of our business is repeat business or comes from customer referrals,” said Peter. “We focus on quality and our products are built to last.”

Until 2008, the company used a basic accounting package but, as the business grew, it became essential to control stock more accurately and, in particular, for the sales team at one branch to see what stock was held at the other. “We looked at several systems,” Peter remembered, “and were impressed by the quality of the KCS sales person as well as the functionality of the system. He took the time to answer all our questions and showed us everything we needed to know. Together the price, the product and the sales pitch nailed it!

“The immediate benefits we saw were at the trade counter. It’s a far better environment for our customers now and it has made life easier for us. We can instantly tell customers if what they want is in stock and the way K8 handles inter-branch transfers is brilliant – we simply process the sale and let the customer know when he can expect the stock to come in.”

Gains and benefits

  • Full visibility of stock held across both branches
  • Enhanced customer service at the trade counter
  • Seamless processing of inter- branch transfers and specials
  • Highly accurate sales forecasting
  • Tighter margin control
  • All the team can now price up works orders
  • Quick and easy import of supplier price lists
  • Real time overview of business performance at any time

ASL Case Study

//

The main benefit of using K8 is that I always know where we are – all the business information I need is at my fingertips. I really can’t fault it.

- Peter Barlow, Managing Director, Barlow’s Woodyard

 

Builders Merchants

Previous

Longwater Construction Supplies Ltd

Next

Customer: Longwater Construction Supplies Ltd

What we did: Implemented K8

Site link: www.longwatergravel.co.uk

Challenge

Longwater Construction Supplies Ltd and Longwater(South East) Ltd have decided to use K8, the ERP system developed by Kerridge Commercial Systems (KCS). The Longwater companies are based in Norwich and Essex and serve all types of customer from DIY enthusiasts to major groundworking companies.

A fleet of nine trucks in Norwich and two in Essex deliver materials throughout East Anglia. The companies have further plans for growth both geographically and by product. Finance Director, Colin Clark, believes the customer service delivered by a very experienced sales team is what sets them apart from the competition. He said, “Our highlevels of service extend to our yard staff and delivery drivers who all regularly receive praise for their reliability, helpfulness and overall dedication to customer needs.”

According to Mr Clark, the driver behind the software upgrade at Longwater was the need to be in better control of the companies’ success and to be able to develop methods of improvement to a very positive and focused business model. “We needed a system that gave us the ability to fully understand why we are so strong in our competitive market,” he said. “K8 was well known to many of us, as some of our team have used it in previous merchant roles. We also looked at upgrading our existing product as well as solutions from several other software providers.

Read the full story here.

//

The KCS offering had a great reputation and was regarded as the market leader by other merchant business owners we questioned.

- Colin Clark, Finance Director, Longwater Construction Supplies Ltd

Builders' Merchants eBook

 

Builders Merchants

Previous

F30 Building Products

Next

Customer: F30 Building Products

What we did: Implemented K8

Site link: www.f30buildingproducts.co.uk

Challenge

F30 was founded in 2012 as a supplier of specialist building products such as structural waterproofing systems and brickwork and formwork ancillaries to the bricklaying and civil engineering sectors.

An accounts package at ‘breaking point’ was the driver for F30 Building Products Ltd (F30) to upgrade to K8 software from Kerridge Commercial Systems (KCS). “The program had served us well,” explained F30 Managing Director, Rob Pearce, “But it was starting to slow down and wasn’t capable of managing the volumes of data we are entering as the business grows.”

“We pride ourselves on unrivalled customer service and expert, unbiased technical advice,” he said. Based in Bristol, the company set up a second depot in Plymouth in 2016 and has already opened a second warehouse there to expand the stock profile to meet local demand. Mr Pearce said he has plans to open further branches with locations still to be confirmed.

“We looked at two other ERP systems,” he explained. “But K8 was only ever going to be the system we went forward with. Its scalability and multi-site functionality means it’s really future proof for us. I’m convinced the speed of the system and how it will give us real time information in each depot will revolutionise the business. At the moment we are processing everything including sales, purchasing and accounting at our head office in Bristol, which is frustrating for our team in Plymouth as they are unable to operate autonomously.”

“Stock control and logistics will now be managed on a local level and the branch managers can have complete control over their depots. I know they’re looking forward to this! Being able to drill down into specific data will let us produce detailed management reports quickly and easily and manage KPIs for the team, suppliers and customers. I’m also looking forward to using the K8 CRM system and being able to share and store more information effectively.”

Read the full story here.

//

K8 will put us on a level operating field with the biggest names in our industry.

- Rob Pearce, Director, F30

Builders' Merchants eBook

 

Builders Merchants

Previous

TBS Building Supplies

Next

Customer: TBS Building Supplies

What we did: Implemented K8

Site link: www.tbsdirect.co.uk

K8 continues to evolve with TBS

For the last 10 years Nick Porter has been involved with looking after IT at TBS, a two branch merchant business in Northamptonshire. Nick and his seven strong team are also responsible for managing all the IT systems across the House of Goodness group – the company that owns TBS and operates a variety of other businesses including health food wholesaling, farming, timber importing and worktop manufacturing.

The House of Goodness group has used a Kerridge Commercial Systems (KCS) solution to manage its finance since the mid 90s when the group first progressed from a paper system. When it was time for TBS to upgrade from its legacy trading system, it made sense to consider the full K8 solution alongside the other contenders.

“Our legacy system had been in place at TBS for a very long time,” explained Nick, “and the software simply wasn’t keeping up with the needs of the industry. The biggest issue was trying to integrate it with our website. We wanted to trade more effectively online and, although we had developed various ‘workarounds’, orders still had to be re-keyed and any information was only up to date as of the night before.”

Nick and his team shortlisted three providers including KCS and asked the branch managers and other key staff to score the functionality of each system. “They were all capable systems,” he said, “but K8 scored consistently better across the board - as a whole package it just delivered!”

Read the full story here.

//

We’ll soon upgrade to Web Builder’s new responsive version as we know that many of our customers are accessing our site on their smartphones. This upgrade will also allow us to offer online account payment.

- Nick Porter, IT Manager, TBS Building Supplies

Builders' Merchants eBook

 

Bathroom & Kitchens

Previous

Howdens Joinery

Next

Customer: Howdens Joinery

What we did: Implemented K8

Site link: www.howdens.com

Howdens and Kerridge Commercial Systems – working together to build strong systems

A company that operates 642+ branches and manages 450,000 trade accounts clearly needs robust software to ensure sales are processed efficiently and inventory is managed visibly and accurately. Ten years ago Howdens Joinery chose K8, an ERP (Enterprise Resource Planning) solution developed by Kerridge Commercial Systems (KCS) to replace its ageing legacy system. Since then the relationship between the two companies has evolved into a strong partnership that has seen the KCS team working closely with Howdens to help them achieve their business objectives and regular reviews to plan future strategic developments.

Howdens has a simple philosophy according to CIO Clive Cockburn. “We firmly believe that having a kitchen fitted by a trade professional is absolutely the best way of doing it. It’s a complicated process that can involve other trades like plumbing and electrical work. There can also be design changes made along the way. We’re therefore committed to providing a great service to local builders to ensure they always have everything they need in stock at their local depot, to support them as they work and to help them make money.”

Gains and benefits

  • A strong ten year partnership between Howdens and KCS
  • Fast order processing and clear visibility of stock
  • Seamless integration with Howdens' manufacturing solutions
  • A flexible system that suits Howdens' trading style and autonomous depots
  • A scaleable solution used effectively across Howdens' 642+ depots

//

In terms of technical scalability K8 is ready to go from 1 depot to 600+. It can be used just as effectively by small businesses as by large operations like ours.

- Clive Cockburn, CIO, Howdens Joinery Co.

Read the full story here.

Read previous stories.

 

Automotive Aftermarket

Previous

Elta Automotive

Next

Customer: Elta Automotive

What we did: Implemented K8

Site link: www.lucaselectrical.co.uk

Challenge

ELTA Automotive is a major component importer and distributor based in the West Midlands and holds the UK licence for the Lucas Electrical brand. Established in 1993, Elta supplies around 2,000 motor factors and accessory shops from its central warehouse in Coleshill.

Stuart recommended K8 to his managing director because, as well as being a system that was fast and easy to use, he liked how Kerridge Commercial Systems (KCS) was a ‘one product’ company, committed to developing its core K8 solution. He was also reassured by KCS’s automotive heritage and how several large companies in the industry were already using it successfully.

Gains and benefits

  • There is now complete visibility of the supply chain.
  • Customer service is improved through fast, accurate response to stock enquiries.
  • Pick and stock adjustment errors are now minimal.
  • Reversing costs when customers return products is easy.
  • K8 helps the Elta team work faster and more efficiently.

Read the full story here.

//

I know we made the right decision when we chose K8. We gained so much more functionality and now we work faster and much more efficiently.

- Stuart Poole, Product Analyst, Elta Automotive

 

Automotive Aftermarket

Previous

Amex Auto

Next

Customer: Amex Auto

What we did: Implemented K8

Site link: www.amexautospares.com

Challenge

The automotive after-market in Kenya is fragmented and competition comes from one-branch businesses. Amex Auto have decided to invest in K8, a sophisticated ERP system, developed by Kerridge Commercial Systems (KCS). K8 software will deliver the scalable technology they need as they grow from a small, family run business to a multi-branch operation. They are also planning to open 2 distribution centres later this year. The investment they have made in their team will also, they believe, provide a foundation to support their planned growth.

Established in 1988, the privately held company is led by husband and wife team, Sajni Shah and Devesh Patel, who are Co-CEOs. Sajni joined the company in 2013 and saw the potential to take the business to the next level. She moved the company head quarters from the town of Kisumu to the capital Nairobi and expanded to 4 branches. Over the same period of time, the team grew from 4 to 56.

K8 software will deliver the scalable technology they need as they grow from a small, family run business to a multi-branch operation.

Gains and benefits

  • Real time access to actual data and performance
  • The ability to better monitor the performance of each branch, product line and individual salespeople
  • The capability to drill down to gross margins achieved for each product

Read the full story here.

//

As Co-CEO I want to support my team to learn as much as they can and build their skill set in their careers. Practical experience in a real business environment will equip a young Kenyan workforce to truly compete.

- Sajni Shah , Co-CEO, Amex Auto

 

Builders Merchants

Previous

Pennypinchers

Next

Customer: Pennypinchers

What we did: Implemented hand held scanners

Site link: www.pennypinchers.co.za

Challenge

Pennypinchers, a division of Steinbuild, has been a customer of Kerridge Commercial Systems (KCS) for more than 20 years and uses K8 software throughout its branch network across South Africa and Namibia.

A recent project undertaken by Pennypinchers and KCS was to improve the receiving process with a key change being the implementation of hand held scanners. The scanners link directly to K8 using a wi-fi connection and a specific K8 client so information from the scanner is updated in K8 in real time.

Gains and benefits

  • Faster receiving process
  • Improved stock management
  • More accurate sales process
  • Live update between scanners and K8

Read the full story here.

//

The major benefit of this process change was being able to speed up the receiving process and get the goods on the shelves and ready for selling faster.

- Nabeela Essa, CIO, Steinbuild

Builders' Merchants eBook

 

Builders Merchants

Previous

Parkers

Next

Customer: Parkers Building Supplies

What we did: Implemented K8

Site link: www.helpmebuildit.co.uk

Challenge

Kerridge Commercial Systems (KCS) offers ‘cutting edge software for the merchant industry’, according to Ian Mitchell at Parker Building Supplies. Ian is Information Systems Manager at the leading independent and award winning timber and heavyside builders’ merchant.

The company was established in 1984, since when its philosophy has always been to offer high quality customer service backed up with good stock availability and an efficient delivery service. Today the company employs 280 people and trades from 25 locations across the South East.

“We have used K8 software since 2004,” said Ian. “At the time we needed to upgrade from our existing system to bring about a change of culture and KCS offered the best solution. Since then it has come on in leaps and bounds and we have continued to upgrade to the latest version each time a new version is cut.”

Gains and benefits

  • K8 upgrade means sales team can access software remotely on their tablets.
  • Web Builder will provide a portal for customers to access their accounts and print off invoices, PoDs etc
  • Parker’s now able to plan a ‘click & collect’ service for the future
  • An earlier upgrade delivered K8’s General Ledger - integrated with the trading system

Read the full story here.

//

A previous upgrade in April 2015 brought about another major change to our business when we started to use K8’s unified ledgers that are integrated with the trading system, and that put us on another platform for moving forward.

- Ian Mitchell, Information Systems Manager, Parkers Building Supplies

 

Tiles

Previous

Tilespace

Next

Customer: Tilespace

What we did: Upgraded K8

Site link: tilespace.co.za

Challenge

Tilespace has been a customer of Kerridge Commercial Systems (KCS) since 2010. They have two branches. Tilespace offers an unrivalled selection of exclusive, imported brands specialising in tiles, sanitary ware, taps and fittings. They recently upgraded from K8.07 to Babbage.

With an executive board counting on 75 years of collective industry experience and bolstered by dedicated and experienced management and staff, the collaboration has been dynamic earning TILESPACE a highly respected reputation in the marketplace. Management’s daily hands-on approach to the business has resulted in a culture of agility, intimacy and virtuosity breeding trust amongst key suppliers and long standing clients.

Gains and benefits

  • The cashbook functionality added benefits
  • Real-time posting of transactions allowing up to date account figures
  • The new look and feel for the Babbage accounting module was a welcomed change
  • Having a web based application where they are able to login to the system and do credit limit overrides on the go
  • Data warehouse providing more in depth analysis of data

Read the full story here.

//

Due to all our testing, the great team I had at Tilespace as well as Kerridge Commercial Systems, we had a very smooth Go-Live with almost zero issues.

- Bronwen Fritz, Financial Manager

 

Tiles

Previous

Tileflair

Next

Customer: Tileflair

What we did: Implemented K8

Site link: www.tileflair.co.uk

Challenge

Tileflair has grown from a single branch business, established in 1972 and trading from a high street location, to the largest, privately owned wall and floor tile distributor in the South of England. The company operates a flagship store in Bristol plus nine other showrooms and two warehouses across south of England.

Tileflair’s managing director is Matthew Johnson. He said, “Our focus is on service which is reflected in our slogan, ‘Create something beautiful’. We make sure we provide a welcoming environment in all our stores so customers are inspired by our room settings and looked after by our staff who are helpful, knowledgeable and, most importantly, genuinely interested in what the customer wants.”

Matthew said that it’s often his trade customers, the fixers, who send in their clients to choose their tiles. He continued, “We also have to provide our trade customers with a service they can rely on. They need to trust us to get the right tiles to the right place at the right time. And this is where K8 software is really important. It enables us to provide that service.”

K8 was installed at Tileflair in 1998. Today there are 50 users and the system processes more than 300,000 transactions each year and holds nearly 13,000 product files. The initial need was for a system that could handle inter-branch trading and they could add branches to as the company grew. “Another reason we chose K8,” explained Matthew, “was because whatever you are doing on the system, you are always ready for a sale. You can keep the sales screen open and just flip back to it. Complete visibility of stock and the abilty to search for products and add them to an order so quickly and easily were other key benefits. It’s also very easy and intuitive to use.”

Gains and benefits

  • Helps Tileflair provide a service that trade customers can rely on
  • Handles inter-branch trading with the ability to add new branches as the company grows
  • Lets the sales team access K8 on their iPads with customers in the showroom
  • Helps the warehouse team plan the most efficient pick routes and measure productivity

Read the full story here.

//

18 years later K8 is in widespread use at trade counters, and I still see it offering new and enhanced features that will help both our companies continue to grow.

- Matthew Johnson, Managing Director, Tileflair

 

Tiles

Previous

European Heritage

Next

Customer: European Heritage

What we did: Implemented K8

Site link: www.europeanheritage.co.uk

Challenge

European Heritage is a family business specialising in the supply of natural stone, porcelain and ceramic tiles - plus associated building materials such as under-floor heating systems, grouts and adhesives. Most of the products sold are imported from Italy.

According to General Manager, Jonathan Nanson, what differentiates the company from its competitors is its high standard of customer service, the expertise of its staff and its extensive and impressive range of high quality products. “We have a very low turnover of staff and, having been based in Fulham for around 20 years, we’re very much part of the social fabric of the community,” he said.

Additional showroom space has been created by the recent development of the company’s period building’s extensive basement, which has provided an astonishing labyrinth of floor and wall space on which to display large format products in varying sizes, colours and finishes.

European Heritage started using K8 software around 12 years ago. Before then the company was using a typical system of individual tills and carbon copy paperwork. “Error comes with paperwork,” remembered Jonathan, “and technology was moving on. The Tile Association recommended we look at K8 as it had been designed to manage the type of products we sell.”

Today there are 18 members of staff using K8 at European Heritage. “Our sales team find it smooth and simple to use and it quickly becomes second nature to new staff,” said Jonathan. “They can find products on the system quickly, what customers have ordered in the past - and from what batch - as everything gets recorded in the system.”

As any tile supplier knows being able to record batch information is crucial to ensure any variance within product ranges is managed. “We demand from factories that their materials are batched or we won’t deal with them,” said Jonathan. “K8 enables us to reference the batches as they are logged in to our depot which has a knock on effect as the products are sold, picked, prepared and delivered so products from two different batches never go out together.”

Gains and benefits

  • Using K8 on mobile devices in the showroom enhances the customer experience
  • Easy for staff to trace the batch a customer has purchased from before
  • Sales trends are monitored by tagging products in the system
  • Sophisticated reporting provides a clear picture of the year to date

Read the full story here.

//

Our sales team find it smooth and simple to use and it quickly becomes second nature to new staff. They can find products on the system quickly, what customers have ordered in the past - and from what batch - as everything gets recorded in the system.

- Jonathan Nanson, General Manager, European Heritage

 

Builders Merchants

Previous

Lawsons

Next

Customer: Lawsons

What we did: Upgraded K8

Site link: www.lawsons.co.uk

Gains and benefits

The Lawsons Group operates 17 branches across London and the South East. The family owned company specialises in the supply of building materials, timber and loft conversion products. Jeremy Norris, Commercial Director, has been with the group for 22 years.

“We strive to provide the best equipment we possibly can for our staff - from the trucks they drive to the IT systems they use,” he explained.

K8 processes around 3,000 transactions each day for Lawsons and manages 8,000 customer accounts. The company was one of the earliest users of the software and switched to the system in 1999 when its previous provider couldn’t guarantee ‘year 2K’ compliance. The initial 40 user system has grown and there are now 190 K8 users across 17 sites. The IT team always upgrades to the latest version of the software as soon as it’s available.

“I can’t understand why anyone wouldn’t upgrade.” said Jeremy Norris. “Firstly staff using the system have a level of expectation – they don’t want to work with green screens. Secondly there’s the business need. By upgrading we can always stay at the leading edge and make the most out of any new functionality. The latest version of K8 lets us produce management accounts with critical information - such as how much profit we’re making at each branch on a daily basis - in the fastest way possible.”

The last K8 upgrade also delivered two key features for Jeremy. The first being PCI (Payment Card Industry) compliant chip and pin integration that will replace non-integrated PDQ machines. All card transactions can be processed directly in K8 using PODS that read the cards - leading to tighter security of transactions, fewer typing errors and quicker authorisations from the banks.

Another feature is K8’s new transport delivery management system that will deliver significant improvements in the operation of Lawsons’s fleet. Jeremy explained, “With two thirds of our £80M business turnover being delivered, we generate a lot of paperwork with the potential for mistakes. Our drivers will now be able to capture customer signatures on a hand held device and make any adjustments pertaining to the materials delivered, cutting out the paperwork and updating the system instantly with the correct details.”

Read the full story here.

//

The whole process went very smoothly. We handed the old system over on Saturday lunchtime and Kerridge Commercial Systems delivered the upgraded version on Sunday. The whole experience was simple, painless and positive!

- Jeremy Norris, Commercial Director, Lawsons

Builders' Merchants eBook

 

Timber Merchants

Previous

Manny's Timber and Hardware

Next

Customer: Manny's Timber and Hardware

What we did: Implemented K8

Site link: www.mannystrusses.co.za

Using K8 adds real value to the business

Established in 1987, Manny’s Timber and Hardware’s initial focus was in the manufacturing of timber roof trusses. Today, they have grown into a major hardware and building materials supplier.

Manny’s Timber and Hardware has been with Kerridge Commercial Systems (KCS) for nearly 10 years. KCS South Africa implemented K8 ERP in September of 2006, the implementation decision being driven by the need to streamline manual processing together with the vast number of reports that can be exported or displayed reflecting real-time information.

Over the years Manny’s has found that K8 supported their growth and benefited them by providing them with improved reporting capabilities, management controls, stock management, and flexible sales & delivery methods.

Recently K8 completed the integration with their existing truss manufacturing software, enabling them to avoid recapturing sales orders on K8. Once the requirements and quantities are confirmed in the truss manufacturing software, all the information can be imported into K8 for further optimisation and invoicing.

Jenna Kyriakides, Financial Manager, said “We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality with the KCS SA Team. We find the diversity of the sales & delivery methods most useful.”

Tiaan Grobbelaar, KCS Sales Manager commented “As we celebrate almost 10 years with Manny’s, we are appreciative of their support for us over the years. The K8 software will keep evolving, providing an even better timber and hardware solution to our customers. We look forward to the next 10 years of a mutually beneficial relationship with Mannys and K8 supporting their business strategies”.

Company History

Manny’s Timber and Hardware was formed in 1987 and are well known throughout the industry as a leader in maintaining good quality standards. They are also one of the largest truss manufacturers in South Africa and have been voted the best in the industry.

Manny’s Timber & Hardware progressed towards the supply of hardware and building materials and continues to expand their wide variety of building supplies to the contractor as well as Do-It- Yourself. Their service offerings extend even further to include full onsite design and manufacture of kitchens and BICs.

Their professional services range from design estimating to feasibility studies, from small extension work to major contractual projects. Manny’s Timber & Hardware, situated in Brentwood Park, Benoni, is open to the public 7 days a week. Welcome to your one stop shop for all your building needs.

Gains and benefits

  • Better Reporting Capabilities
  • Better Controls
  • Improved Stock Management
  • Flexible Sales & Delivery Methods
  • Integration with truss manufacturing software

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality.

- Jenna Kyriakides, Financial Manager

 

Distributors

Previous

Dickson Bearings and Transmissions

Next

Customer: Dickson Bearings and Transmissions

What we did: Implemented K8

Site link: dicksonbearings.com

90 years in business, 30 years with Kerridge Commercial Systems

Dickson Bearings and Transmissions (Dickson); a third generation company, is one of Ireland’s leading distributors of industrial parts. Based in Dublin, Dickson are particularly proud of their heritage and customer service track record. Kerridge Commercial Systems (KCS) users since 1986, the company considers K8 an essential business tool; progressively developed and fully supported.

Setting the scene

With an inventory of 150,000 part lines, managing the correct depth and breadth of stock is key to Dickson’s operations. Across Ireland, more than 2,000 businesses rely on Dickson for high quality service, backed by technical expertise and experience. With the majority of customer orders relating to equipment breakdown; time is of the essence to have the correct parts on site without delay and for repairs to be carried out.

K8 working hard

Initiated by the purchase of some second-hand Wang hardware in the mid-1980s, Dickson became a KCS customer by a slightly unorthodox route. Since then, the company has grown considerably in terms of both customer base and product range. In parallel, Dickson has taken its systems forward through major releases; upgrading to K8 in 2007. Joint Managing Director, Ian Dickson, refers to K8’s role in the company: “Without K8, we wouldn’t have a business; the system is reliable, works well and easy to use. Compared with other systems we have seen, being able to navigate quickly between modules and applications is fundamental for us. As a small company, we only have 14 users; it’s vital that our sales staff can create and process orders quickly and seamlessly. Moreover, we appreciate that time is money for our customers and responsiveness is critical. The fact that K8 is used by several major companies in our sector is particularly reassuring.”

Finger on the pulse

In its fast-moving business Dickson uses K8 to keep a close watch on all the key metrics. The system’s dashboard presentation shows the latest sales order situation, revenue and profitability. “K8 holds a wealth of information that we can use to run daily operations and drive the business forward. We can see a snapshot of day-by-day and monthly sales with margin performance at any time - the Advanced Analysis tools are essential to keep us informed. Our field sales team also have access to a web-enabled detail report to keep them in touch with what’s going on. If they are going to see a customer, they are well briefed with the latest information from K8.”

Future plans

Dickson are certainly looking to the future, pushing forward with their use of K8, to improve efficiencies and drive profitable trading. “Our business has grown organically over the years, we manage our stock by adding to existing product and introducing replacements as the demand for older items falls away. K8 supports our purchasing; what we need, manage our pricing structure and although it’s not an exact science, there’s forecasting detail at our fingertips. It’s good to see new K8 developments coming through and that give us confidence for our future,” said Ian.

Highlights

  • Essential business tool
  • Progressive upgrades
  • Proven and reliable software
  • Easy to use and navigate
  • Supports customer services

Results

  • Enables ‘finger on the pulse’
  • Tight stock control disciplines
  • Aids efficient purchasing
  • Effective pricing management
  • Powerful advanced analysis
  • Accessible dashboard detail
  • Platform for development

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

K8 holds a wealth of information that we can use to run daily operations and drive the business forward.

- Ian Dickson, Joint Managing Director

 

Automotive Aftermarket

Previous

Auto Express

Next

Customer: Auto Express

What we did: Implemented K8

Site link: en-gb.facebook.com/Autoexpress-Botswana

Challenge

Auto Express signed up with Kerridge Commercial Systems (KCS) SA in late 2014. Their implementation project kicked off beginning 2015 on our latest K8 version, called Babbage.

Auto Express Director, Mitul Patel made the choice to sign up with KCS based on our knowledge and success with other companies in the automotive parts industry, specifically Euro Car Parts in the UK. Patel said that he was looking for a direct sales and support model provided by a software company that had a lot of industry knowledge and experience, as well as local support which we have with IT Junxion.

Tiaan Grobbelaar, Sales Manager at KCS SA said that "Auto Express’s key requirements for the automotive aftermarket fits squarely into the K8 offering, Autoexpress has already confirmed increased turnover and better controls due to the new system. We look forward to further supporting their growth."

Mr Patel looked at various options before making the decision and saw our system as the only fully integrated solution, with one price per user including potentially all modules, a full implementation team including training and support during go-live.

After only three months having implemented the system, Auto Express complimented KCS on the great trading platform and capabilities such as sales order processing and search facilities – invaluable for customer service, the reporting abilities and controls for management; and the accuracy thereof.

As a new business they did not expect to grow as fast as they have, and they believe that the ERP system they are using, namely K8 contributes to their growth in a significant way.

The initial implementation included a team of three consultants and a project manager from KCS SA. The range of the solution comprised of a full multi-branch and franchise setup with IBT’s, SOP, POS and integrated financials.

Auto Express will continue to invest in the K8 system and phase two will include:

  • Franchise model and pricing where different pricing can be set-up for each branch
  • Centralised forecasting
  • New branches

Company History

Established in August 2014, Auto Express is a family orientated business.

"We are passionate about our people, In turn their passion is seen in the lengths they go to serve our customers. We pride ourselves in being able to source any part for any car. We invested in K8 to ensure that our people have the right tool for providing their best service. Service is our best part!"

Gains and benefits

  • Improved stock control across branches
  • Ease of reporting
  • DC Based: Distributions from Gaborone into the rest of Botswana
  • Sales margin control
  • Customer specific pricing modules
  • Full visibility and control

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

I am very impressed with the trading side of K8 and it is very user-friendly, which made it easy to train the staff. The system has a lot to offer.

- Mitul Patel, Auto Express Director

 

Builders Merchants

Previous

Ark Trading

Next

Customer: Ark Trading

What we did: Implemented K8

Site link: www.facebook.com/ARKTradingNam

Challenge

Kerridge Commercial Systems (KCS) is pleased to announce that Ark Trading Namibia is live on K8. Ark Trading was established in 1980, and is one of the oldest suppliers to the building trade in Windhoek Namibia. Ark Trading stocks everything from the spade to dig the foundation to the rolling ridge for the roof, including the nails and hammer to nail it in. They also supply sand, gravel and cement, doors, window frames, paint, plumbing supplies and sanitary ware.

Paul Koster bought the business in late 2015, and the Namibian Competition Commission awarded a last minute approval to him, to start trading from the 1st January 2016. Paul wished to start trading the new business on a new ERP system. This meant that the KCS team had to work under time constraints to configure the system. They pulled it off however, and the K8 system was live at the first week of trading.

Paul has had some previous experience on the trading side of K8. He contributed by helping his staff with training and supporting them with issues, in order to ensure a smooth go-live with minimal disruption to the business.

Ark Trading is looking forward to continuing to build the business partnership with KCS, and to using K8 to grow Ark Trading.

Tiaan Grobbelaar, Sales Manager at KCS, said “Thank you for entrusting us as the IT partner for your new business, we wish you best of luck with your new venture and we are sure that your business will thrive, and that K8 will support your current and future strategies.”

Risks were mitigated due to Ark Trading:

  • Using the standard K8 printing templates, so minimum time was spent on setup and testing
  • Allocating a strong internal team designated to the the project
  • Having strong internal buy-in, and support from the staff for the new system
  • Providing accurate master file and product data, with all relevant required information e.g PAC (product analysis codes), branch files and supplier details

Gains and benefits

As a result of the K8 ERP implementation, Ark Trading will realise the following efficiencies and benefits:

  • Elimination of manual stock back-orders, more controlled and automated
  • More efficient stock forecasting, improved lead times and estimates
  • Able to manage direct deliveries on bulk building materials
  • Better Customer service
  • Better Stock tracking/management
  • Better reporting, managing by exception

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

//

I was impressed with the dedication and knowledge portrayed by the KCS team.

- Paul Koster, Managing Director of Ark Trading

 

Electrical Wholesalers

Previous

Electro Tech

Next

Customer: Electro Tech

What we did: Implemented K8

Site link: www.electrotechnam.com

In looking to move their business forward, Electro Tech has selected K8, the leading integrated business management solution

Electro Tech has been in operation since 1989, and is a wholesaler of quality electrical products. Their head office is based in Windhoek with branches in Prosperita, and Swakopmund.

Electro tech chose K8 because it was seen as the only system that could cater for all departments within their business. Currently Electro Tech is running three separate systems; A system for their retail department, one for their admin and another for their workshop.

The system will be hosted on premise and comprise of fifteen K8 users. Mr. Hardy Spoerer, Managing Director Says “We currently have to run multiple systems to manage the various aspects of our business. With K8, I can have one version of the truth. We will definitively also be utilizing the e-commerce product as soon as K8 has stabilized throughout the business."

Kerridge Commercial Systems (KCS) will be installing one central consolidated system across all three branches that will help manage sales margin, and improve customer service. The sales staff will be able to view stock in the other locations while dealing with the customer. K8’s central forecasting tool will help Electro Tech stock more effectively, and will reduce stockholding. Buy outs functionality will improve their customer service and management.

The integration between sales and purchase control will ensure that an item is linked to a customer so it can’t end up as dead stock in the back of the warehouse. In addition, K8’s low bandwidth true thin client technology, means that branches in Prosperita and Swakopmund can connect without installing bigger internet connections or 3rd party middleware.

Tiaan Grobbelaar, Sales Manager of KCS South Africa commented: “K8 has had a long history of success in the electrical product distribution market sector. We are confident that Electrotech will thrive on our functionality rich ERP platform. K8 excels at multi-site trading and consolidation, giving customers and decision makers a singular view of stock, sales, financials and purchasing. We welcome Electotech to our ever growing Namibian family.

About Electro Tech

Their products range from low voltage distribution switchgear, motor control products, electronic soft starters, variable speed drives, programmable logic controller to control boards and automation systems.

In addition to their product supply, they also offer the following services; electric network analysing and reporting, UPS maintenance and repair, generator set maintenance and repair, low voltage distribution board design and manufacturing as well as electrical control board design and manufacturing.

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

We currently have to run multiple systems to manage the various aspects of our business. With K8, I will have one version of the truth.

- Hardy Spoerer, Managing Director, Electro Tech

 

Builders Merchants

Previous

LSK Supplies

Next

Customer: LSK Supplies

What we did: Implemented K8

Site link: www.lsksupplies.co.uk

Leading Scottish ironmonger prepares for the future with K8

Established in 1999, LSK Supplies is a family-run architectural ironmonger and builders’ merchant. Scotland’s largest independent architectural ironmongers, the company has six branches in west central Scotland and two more branches opening early 2016. Serving both trade and retail customers LSK focusses on delivering a positive customer experience. The company selected K8 to support future growth, opting for a cloud-based solution to minimise IT overheads.

The need for a new system

LSK’s previous system had served the business well - the software managed the core processes for selling, purchasing and stock control. However, LSK had developed and required a system that was more future-proof. The company needed an advanced, fully integrated system to improve the efficiency of its customer contact ‘touch points’ – particularly in managing transactions, invoicing and payment processing. Ryan Cairley, LSK’s Project Manager, said “Being able to take full advantage of new technologies, advanced functionality and having greater depth and breadth of information were the priorities. Financial tools, ease of use and being able to use the company’s existing infrastructure, were also key requirements for the business.”

Choosing K8

LSK Managing Director, Garry Bell, researched a number of alternative systems before choosing K8. The company understood K8’s established reputation, but after talking to businesses with K8 experience, it became clear that the system met the LSK’s requirements. “In terms of reliability, functionality and readiness to support our future growth, K8 was the best system for us. Specifically, its capabilities to present accurate and real time management information - especially sales and purchasing patterns, were significant factors in our decision. We were also impressed with Kerridge Commercial Systems (KCS) as a progressive company with proven R&D credentials.”

Successful implementation

One particular aspect of K8 that appealed to LSK was its considerable flexibility and adaptability. During the system set-up, Ryan and his colleagues took time to understand how K8 could be fine-tuned to suit the business. Early engagement and commitment certainly paid off; moreover, it gave LSK complete ownership of its new system. Complementing this was the ‘train the trainer’ approach used to introduce the system to the staff; LSK also compiled help sheets to help build user skills and competencies.

“KCS consultants were immensely helpful. They shared their knowledge willingly and guided us through data conversion Talking to us about how we would get the best from our new system, the consultants also gave us confidence to move forward leading to a smooth, successful implementation and well-supported go-live.”

Solid foundation

LSK stated that K8 has now settled in well, with some specific projects to consider in the next year or so. “The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.” LSK is in a particularly competitive industry and appreciates the importance of meeting customer demands. “With K8 we are already one step ahead and have the system behind us to adapt to new demands from new and existing customers,” said Ryan.

LSK implemented K8 with energy and enthusiasm – clearly a company that’s seizing the power of technology for a successful future.

Highlights

  • Flexible and adaptable solution
  • Strong user engagement
  • Successful training programme
  • Fully supported go live
  • Fewer trading issues
  • Development potential

Benefits

  • Greater efficiency and productivity
  • Improved customer processes and service levels
  • Significant gains from digital signature capture
  • Real-time management information

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.

- Ryan Cairley, Project Manager, LSK Supplies

 

Plumbers & Heating

Previous

Plumblink

Next

Customer: Plumblink

What we did: Implemented K8

Site link: www.plumblink.co.za

Challenge

Plumblink is a leading plumbing products and sanitary ware supplier, servicing the plumbers’ trade and contract markets, as well as the insurance industry.

They have two different branch models; some of the larger stores with showrooms for the general customer, and smaller express stores aimed at the plumbers market. To support the growth, the business also had to adjust and formalise the stock distribution process.

Mr Abrahams, commented: “Kerridge Commercial Systems (KCS) SA has provided us with an excellent tool to be closer to our value chain. We have grown from nineteen branches in 2010 to sixty-eight in 2015 with the goal to open another twelve to fifteen branches in the next year.”

Seaweed McFarlane, Plumblink CEO said: “I truly believe that we have positioned the company in a well-structured and well governed business. The IT systems we introduced had very positive spin offs and visibility of all operations was enhanced. I consider Plumblink as the industry leader with systems in place to continue seeing and improving on the growth of the past five years.”

Gains and benefits

  • Greater supply chain visibility
  • Centralised control
  • Access to up-to-date management information
  • Tighter margin controls
  • Ease of opening branches
  • Better stock management
  • Low cost to support

To find out more about KCS and the products that we offer, please contact us today.

Contact us 

//

Kerridge Commercial Systems has provided us with an excellent tool to be closer to our value chain.

- Oswald Abrahams, ERP Systems Manager, Plumblink

 

Electrical Wholesalers

Previous

BPX

Next

Customer: BPX

What we did: Implemented Web Builder

Site link: www.bpx.co.uk

Challenge

Established in 1965, Leicester-based BPX is a major distributor of electrical and electronic control and machinery products. The family-owned company has nine branches across the UK and employs over 120 staff. BPX selected and went live with Web Builder, the integrated online trading application, to drive their business growth.

Business need

BPX is particularly proud of providing first class service to its customers - the company offers 60,000+ products from 40 manufacturers and makes use of IT to increase efficiency and improve its customers’ experience. Managing Director, Guy Collins, explained the rationale to offer online trading, “As a starting point, it was less about meeting existing customer expectations, but focussing more on using the technology to attract new customers, in the UK and internationally.”

Web Builder

As a OneOffice user, BPX decided that Web Builder, with integrated SOP, stock and accounting capabilities, was the most effective platform for the project. Given the size of the company’s product range, it was clear that this would be a complex project for BPX. “The first priority was to understand Web Builder and the fine tuning required for our processes. Essential for us was the need to safeguard our customer relationships and therefore, unlike some distributors who use central warehousing, we wanted our system to trade online at local branch level.”

Online catalogue

System infrastructure was a key aspect of the project – a new server investment was required to ensure that the new website, carrying the online store, performed quickly and efficiently. However, the biggest challenge was the creation of the catalogue itself - it amounted to an eight person-year project. “We had to ensure that, insofar as possible, customers could access a consistent level of information across our product range - making their selections without having to phone to check specification detail. The new website went live with 35,000 products ready for our customers to buy.”

A time for change

As a 24/7 ‘shop window’, BPX acknowledges that it represents an immediate opportunity to improve services – recognising that building awareness and transaction levels will take time. Furthermore the company is preparing for some staff to migrate towards a technical advisory role - growing the knowledge base across the company will be a real asset for BPX. “The roll-out was based on introducing the online trading facilities – including back-end processes, at each branch and worked with some of our larger customers to begin with. We wanted everyone to feel confident about the processes, including back-ordering, and the added value to our services. Another key point was to re-assure customers about trading terms and credit account processes,” said Guy.

Impact of online trading

Online trading can have a big impact for a multi-location B2B distributor. Some routines are immediately automated, some job roles become more advisory with fewer repetitive tasks. BPX also believes that its customer service function will be more productive. “Going online means immediately exposing our entire catalogue to the ‘risk of sale’. As a result, we expect our breadth of stockholding to broaden and thereby increasing service levels in this ‘want it now’ era. It’s also an imperative to monitor orders closely - if a customer buys product X, but omits essential product Y, we have to respond accordingly.”

A business milestone

Unquestionably, BPX recognises the value of the opportunities as a result of investing in an online experience and equally, that as the company’s use of IT develops, customer benefits will grow. “In taking an evolutionary approach, we want to build on our reputation and improve services in a controlled manner. Our new website, with Web Builder, is positioned to be a milestone initiative for BPX,” concluded Guy.

Highlights

  • Online catalogue of 35,000 products
  • Multi-location process capability
  • Self-service – task automation
  • Improve upselling and related product offer
  • Structured introduction for online trading
  • Starting point for further online developments

Results

  • 24/7 trading facility and global shop window
  • Opportunity to extend customer base
  • Customer-branch relationships maintained
  • Improved customer service experience

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

In taking an evolutionary approach, we want to build on our reputation and improve services in a controlled manner. Our new website, with Web Builder, is positioned to be a milestone initiative for BPX.

- Guy Collins, Managing Director

 

Distributors

Previous

Edgar Brothers

Next

Customer: Edgar Brothers

What we did: Implemented K8

Site link: www.edgarbrothers.com

Implementing K8 to support future growth

Established in 1947, Macclesfield-based Edgar Brothers is a leading distributor and retailer of firearms and ammunition. The company is now preparing to implement K8 with a go live scheduled for January 2016. Edgar Brothers’ customers include shooting sports retailers, shooting grounds, police and defence sectors, professional and leisure customers. Company needed to replace their existing OneOffice system. It served the business extremely well since 1998 and supported considerable growth, however K8 had better fit for the family-owned business moving forward.

Forward-thinking company

Emma Burgess, Operations Director said, “Although our OneOffice system has supported our business very well – a six-fold increase in ten years, we were falling behind getting the most from our systems. Workarounds and the use of third party software have become necessary. As a forward-thinking company, this is not how we want to run the business.”

Need for investment

Realising the need for systems investment – Edgar’s staff needed more capable and advanced functionality to do their jobs and to improve business efficiencies in key areas. “With our trusted Kerridge Commercial Systems (KCS) partnership, we focussed on the business case for K8. We had to address some pressing requirements, notably integrated management information, warehouse management and procurement applications.”

Edgar Brothers has chosen to design a complete new business operation around K8. “The time was right to make a fresh start, revise our ISO9001 Quality Management System and steer towards making the best use of K8’s capabilities.”

Learning about K8’s capabilities

The K8 project began with the Discovery phase - the first part of METIS, the KCS implementation methodology. The KCS team ran several, in depth ‘learning’ workshops focussing on different areas of the system’s business processes and established the basis for the system set-up. “The workshops highlighted K8’s considerable time-saving opportunities and efficiencies especially in procurement and warehousing along with the use of hand-held devices and bar codes.”

A team effort for the best results

Edgar Brothers said that “The whole project is a team effort and everyone is totally committed to achieving the best result. We are fortunate to have like-minded, enthusiastic and ambitious employees, departments are taking responsibility for their own system applications and have their own ‘pot of gold’ to aim for.”

A platform for future growth

Targeting some clear benefits, they Edgar Brothers are confident that the system will meet current needs now and be a platform for future growth. Having robust, effective and efficient systems will enable them to maintain its successful development and provide staff with the means to take the business forward. “Although it may not have been so a few years ago, we now have the capabilities to make K8 work for us.”

Edgar Brother’s K8 project has now passed through the METIS Discovery phase - a learning process that highlighted the system’s time-saving opportunities. Now embarking on a comprehensive staff training programme for the award-winning ERP software Edgar Brothers will use a train the trainer approach to develop the required competencies and system knowledge. K8 will go live in January 2016 to coincide with the company’s financial year end.

Highlights

  • Identified as best time for K8 migration
  • Learning workshops to build system knowledge
  • Comprehensive, structured training programme
  • K8 is giving staff the tools they need
  • System ‘gain’ objectives for each department

ASL Case Study

//

K8 will deliver everything we need on a single platform and we will be supported by an implementation team with experience of both systems. Sharing knowledge between the two platforms will be enormously beneficial.

- Emma Burgess, Operations Director

 

Electrical Wholesalers

Previous

SA Tool (Pty) Ltd

Next

Customer: SA Tool (Pty) Ltd

What we did: Implemented K8

Site link: satool.co.za

Challenge

Established in 1983 as a power tool repairer, Johannesburg-based SA Tool are agents and distributors for many leading brands of power tools and personal protective equipment. In addition to importing products from international suppliers, the company also has purchasing arrangements with major South African manufacturers. SA Tool holds an extensive range of stock and is proud to offer competitive pricing and deliver a high standard of service to its growing customer base.

Prior to implementing K8, SA Tool had used a number of systems which had been progressively outgrown. The management team realised that a fully integrated ERP solution, better suited to SA Tool’s diverse trading requirements, had become a strategic priority. Better control and visibility over the entire supply chain was increasingly critical, especially with some transactions, such as buy-outs being managed manually. The company chose K8 – which went live in October 2011, because its extensive range of advanced, integrated functionality were a close match for SA Tool’s requirements. The system has enabled accurate traceability across sales, procurement and financial modules which are making a big difference to company operations. K8 is also helping SA Tool to improve customer service levels; through tighter inventory controls and purchase forecasting, the company is able to offer a much enhanced depth and breadth of stock. A recent development for SA Tool has been to move its K8 system to a hosted environment. With the system being supported by Kerridge Commercial Systems and the infrastructure fully managed at the data centre, the company is now able to spend much more time on operational requirements and develop its use of K8.

Gains and benefits

  • Improved business control in every area
  • Intuitive functionality
  • Time savings – resulting in greater efficiency
  • Greater supply chain visibility
  • Eliminated manual, off-system processes
  • Comprehensive transaction traceability
  • Profitability and margin monitoring
  • Superior stock management
  • Purchase forecasting
  • Website trading integration
  • Integrated BI capabilities
  • Fully supported hosted platform
  • Future-proofed product development
  • Quality partner support

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

K8 has enabled us to implement best business practice.

- Len Jacobs, Supply Chain Manager

 

Distributors

Previous

Rock Trading and Distribution

Next

Customer: Rock Trading and Distribution

What we did: Implemented K8

Site link: rocktrading.co.uk

Challenge

Rock Trading and Distribution supplies engineered wood products, manufactured to customer requirements, insulation and cladding materials. The company is also the exclusive regional distributor for Porotherm blocks.

Owned by Rawle, Gammon and Baker Holdings Ltd (RGB) - a Kerridge Commercial Systems customer for 15 years, Rock required their K8 system to be set up as an independent trading environment, without any direct links to their parent company’s system. This approach would enable the business to trade with RGB, in addition to supplying builders’ merchants and regional developers throughout the West Country.

The K8 implementation involved a challenging schedule - there was less than three months from contract signature to Rock opening for business. In that time, the K8 project had to be scoped and planned, hardware installed and training programmes completed. Teams from both Kerridge CS and Rock worked very closely together throughout, with frequent conference calls and onsite attendance as required. The Kerridge CS METIS project methodology was fully applied from the start and particularly tight control was maintained on the RAID (Risks, Assumptions, Issues and Dependencies) documentation.

As part of the training process – a key part of the project, Rock staff tested out a range of different trading scenarios to gain familiarity with K8. Quickly embracing the system, the users found it particularly reassuring that their knowledge of the previous generation, text-based Rev7 system used by RGB was transferable. By go live day – the company’s first day of trading, Rock management reckoned that users had about 90% of the knowledge they required to run the business.

With the objective met, Rock was in a position to push K8’s functionality and use the system to help develop a profitable future for the business.

Gains and benefits

  • A modern fully integrated system
  • Intuitive functionality
  • Advanced purchasing and stock control
  • Fast, efficient sales order processing
  • Flexible financial and reconciliation tools
  • Data export for group consolidation
  • Scalable to support business development
  • Proven and successful partner relationship

To find out more about the solutions that we offer, please contact us today.

Contact us 

//

Although it was hard work for everyone because of the short timescales, we opened the business with K8.

- Paul Turner, Finance Director

 

Datawright rebrands to become Kerridge Commercial Systems

We will continue to focus on innovating and delivering market-leading ERP solutions

Read more.

“We are very excited to make this announcement,” explained Kevin Stalker, Software Director. “As we continue to grow as a group, it makes sense to have our people and products under one brand name. The Kerridge Commercial Systems brand reflects our commitment to remain at the forefront of technology for our manufacturing, field service and distribution customers globally.”