TBS goes live with new K8 Web Builder

12th January 2015: TBS Building Supplies, the Daventry-based builders’ merchants, has launched a new, fully integrated online trading system. The Kerridge Commercial Systems Web Builder platform, an integral part of class-leading K8 system used by TBS, means that customers are now able to look up product information, place orders and view account information on a 24/7 basis.

Nick Porter, IT Manager said, “This has been a strategic project for the company and a major step forward compared with our previous offering. As a major part of the new TBS website, our customers now have comprehensive catalogue access, real time enquiry and purchasing facilities. Although we believe it’s important to maintain traditional contact telephone and counter services, we recognise that a growing number of our customers want to transact at a time and place when it’s convenient for them. Whether PC, tablet or smartphone, we expect online trading volumes to increase.”

The TBS project involved a number of special developments within the Web Builder application suite, notably to provide postcode specific delivery costs to fit the company’s business model and operational requirements.  With the initial roll-out for TBS online trading focussing on trade account customers, there are plans to extend the facilities to non-account customers, credit card payment facilities and then on to serving retail customers in due course. “We see this as an evolutionary process and we will develop services to suit customer demands,” said Nick.

Kerridge Commercial Systems, CEO, Ian Bendelow, said, “We are delighted that TBS has chosen K8 Web Builder – it’s clearly set to play a key role in developing their business and meeting customer requirements. Web Builder certainly has the potential to help our customers to grow their sales volumes and to do so cost effectively. As well as providing the end customer with facilities that are becoming increasingly commonplace, online trading also means improved efficiencies and time-saving opportunities for merchants and distributors.”

 

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