Trainee Technical Support Analyst

Job Title: Trainee Technical Support Analyst
Department: Support
Reporting to: Technical Team Leader
Contract Type: Permanent
Location: Hungerford, Berkshire
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Support Department assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

Main Duties and Responsibilities

  • Pro-actively taking ownership of a wide variety of calls and problems

  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement

  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken

Download the full job description.

 

Integrity rebrands to become Kerridge Commercial Systems

Still the same great solutions, services and support

Read more.

Kerridge Commercial Systems (KCS), a specialist software provider of integrated ERP software solutions, focused on servicing the distributive and retail trades, announced today that Integrity Software have been renamed Kerridge Commercial Systems.