Trainee Technical Support Analyst

Job Title: Trainee Technical Support Analyst
Department: Support
Reporting to: Technical Team Leader
Contract Type: Permanent
Location: Hungerford, Berkshire
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Support Department assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

Main Duties and Responsibilities

  • Pro-actively taking ownership of a wide variety of calls and problems

  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement

  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken

Download the full job description.

Datawright rebrands to become Kerridge Commercial Systems

We will continue to focus on innovating and delivering market-leading ERP solutions

Read more.

“We are very excited to make this announcement,” explained Kevin Stalker, Software Director. “As we continue to grow as a group, it makes sense to have our people and products under one brand name. The Kerridge Commercial Systems brand reflects our commitment to remain at the forefront of technology for our manufacturing, field service and distribution customers globally.”