Trainee Technical Support Analyst

Job Title: Trainee Technical Support Analyst
Department: Support
Reporting to: Technical Team Leader
Contract Type: Permanent
Location: Hungerford, Berkshire
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Support Department assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

Main Duties and Responsibilities

  • Pro-actively taking ownership of a wide variety of calls and problems

  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement

  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken

Download the full job description.

 

Customer Conference 2017 Video

Over 200 delegates attend software conference

Customer Conference 2017 Video

Konnect17 was the best-attended Kerridge Commercial Systems customer conference yet, with 30% more merchants present than at last year’s event.