Trainee Technical Support Analyst

Job Title: Trainee Technical Support Analyst
Department: Support
Reporting to: Technical Team Leader
Contract Type: Permanent
Location: Hungerford, Berkshire

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Support Department assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

Main Duties and Responsibilities

  • Pro-actively taking ownership of a wide variety of calls and problems

  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement

  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken

Download the full job description.

Kerridge CS acquires leading ERP provider AGP

AGP has been delivering ERP solutions for more than 40 years

Read more.

Kerridge Commercial Systems, a market-leading global provider of software solutions to the retail, wholesale, merchant and distribution markets, has reached an agreement to acquire AGP, based in Veghel, the Netherlands.