Technical Provisioning Analyst

Job Title: Technical Provisioning Analyst
Department: Service Management
Reporting to: Technical Manager
Contract Type: Permanent
Location: UK - Hungerford
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Commercial Software Support Department assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

  • Installation of new Customer systems on Customers’ own Servers or in our hosting Platform.

  • Installation of K8 Software patches and releases.

  • Migration of Customers Systems onto new Hardware or Hosting Platforms.

Main Duties and Responsibilities

  • Installation of New Customer systems on Customers’ own Servers or in our hosting platform.

  • Installation of K8 Software patches and service packs through the KCS Release mechanisms.

  • Management and implementation of Customer migrations onto new hardware or hosting platforms.

  • Working on support calls when available to assist with problem resolution.

  • Regularly updating customers regarding the status of their projects.

  • Building and patching on internal systems used for QA and development.

  • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service.

  • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems.

  • Pro-actively using the Intranet to share knowledge.

  • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager.

  • Following and applying the standard Commercial Software Support Procedures and Practices.

  • Undertaking any other projects as required by their Manager or the Service Management Director.

Download the full job description.

 

Customer Conference 2017 Video

Over 200 delegates attend software conference

Customer Conference 2017 Video

Konnect17 was the best-attended Kerridge Commercial Systems customer conference yet, with 30% more merchants present than at last year’s event.