Technical Consultant

Job Title: Technical Consultant
Department: Professional Services Group
Reporting to: Product Manager - Internationalisation & Localisation
Contract Type: Permanent
Location: UK - Hungerford
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Technical Services Team provide customers with Technical consultancy services in Data Exchange, E-Business and Print Solutions.

  • Consultancy Services on the K8 Data Exchange Module carrying out design, implementation and training.

  • Design and implementation of Kprint formats including training.

  • Technical consultancy including configuration, set up and training on: document scanning, signature capture, EDI and integration with third parties.

  • Demonstration and Pre-sales support on the Technical aspects of K8.

  • As one of the main points of KCS contact for Customers, the Technical Consultant will be expected to project a professional image at all times and to build up and develop good relationships with Customers and other KCS Departments. The role involves travel (your own vehicle is an essential part of the role) to customer sites across UK, Ireland and may also include overseas travel to our other offices in UK, Ireland, Netherlands and South Africa.

Main Duties and Responsibilities

The post-holder will be responsible for:

  • Providing consultancy services on K8 Data Exchange carrying out Design, Specification, implementation and training for customers.

  • Providing the Design and Implementation of Kprint formats (K8 document manager) including training for customers.

  • Providing migration and conversion consultancy and tasks for customers looking to upgrade.

  • Providing technical application training for customers.

  • Resolving or assisting in the resolution of technical customer problems and queries arising from the implementation.

Download the full job description.

 

Customer Conference 2017 Video

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Customer Conference 2017 Video

Konnect17 was the best-attended Kerridge Commercial Systems customer conference yet, with 30% more merchants present than at last year’s event.