Internal Desktop/Network Support Analyst

Job Title: Internal Desktop/Network Support Analyst
Department: Internal Infrastructure
Reporting to: Group IT Manager
Contract Type: Permanent
Location: UK - Hungerford

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • Provide Internal Desktop/Network/Application Support to employees of Kerridge Commercial Systems

  • Provide Operational Management of the IT infrastructure including Servers, Networks, Desktops and Telephony Systems

Main Duties and Responsibilities

  • Pro-actively take ownership of a wide variety of incidents, requests and problems.

  • Manage, prioritise and progress their adopted workload, ensuring that all are dealt with in a timely manner, providing an effective resolution or work-around where necessary.

  • Design, Implement and Document solutions as part of issue resolution to ensure best practices are adhered to.

  • Undertake routine checks to ensure that systems are working effectively, escalating and seeking advice where necessary.

  • Provision new equipment or services as appropriate.

Download the full job description.

Datawright rebrands to become Kerridge Commercial Systems

We will continue to focus on innovating and delivering market-leading ERP solutions

Read more.

“We are very excited to make this announcement,” explained Kevin Stalker, Software Director. “As we continue to grow as a group, it makes sense to have our people and products under one brand name. The Kerridge Commercial Systems brand reflects our commitment to remain at the forefront of technology for our manufacturing, field service and distribution customers globally.”