Internal Desktop/Network Support Analyst

Job Title: Internal Desktop/Network Support Analyst
Department: Internal Infrastructure
Reporting to: Group IT Manager
Contract Type: Permanent
Location: UK - Hungerford

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • Provide Internal Desktop/Network/Application Support to employees of Kerridge Commercial Systems

  • Provide Operational Management of the IT infrastructure including Servers, Networks, Desktops and Telephony Systems

Main Duties and Responsibilities

  • Pro-actively take ownership of a wide variety of incidents, requests and problems.

  • Manage, prioritise and progress their adopted workload, ensuring that all are dealt with in a timely manner, providing an effective resolution or work-around where necessary.

  • Design, Implement and Document solutions as part of issue resolution to ensure best practices are adhered to.

  • Undertake routine checks to ensure that systems are working effectively, escalating and seeking advice where necessary.

  • Provision new equipment or services as appropriate.

Download the full job description.


Customer Conference 2017 Video

Over 200 delegates attend software conference

Customer Conference 2017 Video

Konnect17 was the best-attended Kerridge Commercial Systems customer conference yet, with 30% more merchants present than at last year’s event.