Finance Application Support Consultant

Job Title: Finance Application Support Consultant
Department: Support
Reporting to: Front Line Support Manager
Contract Type: Permanent
Location: Hungerford
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Software Support Department assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

Main Duties and Responsibilities

  • Pro-actively taking ownership of a wide variety of calls and problems.

  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement.

  • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems.

  • Regularly updating customers regarding the status of their calls.

  • Escalating calls and seeking advice when appropriate.

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Integrity rebrands to become Kerridge Commercial Systems

Still the same great solutions, services and support

Read more.

Kerridge Commercial Systems (KCS), a specialist software provider of integrated ERP software solutions, focused on servicing the distributive and retail trades, announced today that Integrity Software have been renamed Kerridge Commercial Systems.