Technical Support Analyst

Job Title: Technical Support Analyst
Department: Support
Reporting to: Support Manager
Contract Type: Permanent
Location: Johannesburg

Position Overview

  • Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse

  • The Commercial Software Support Department assists customers with queries and problems relating to the Kerridge application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

Main Duties and Responsibilities

  • Pro-actively taking ownership of a wide variety of calls and problems

  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement

  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken

Download the full job description.

Integrity rebrands to become Kerridge Commercial Systems

Still the same great solutions, services and support

Read more.

Kerridge Commercial Systems (KCS), a specialist software provider of integrated ERP software solutions, focused on servicing the distributive and retail trades, announced today that Integrity Software have been renamed Kerridge Commercial Systems.