Careers

Job Title: Web Developer
Department: Web Builder
Reporting to: Team Leader
Contract Type: Permanent
Date: April 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • K8 Web Builder Software allows the customer to make their products quickly and easily available online, without expensive website development.

  • This role will primarily involve development of new tools and features to evolve the product as part of a development team, and delivering fixes for customers.

Main Duties and Responsibilities

  • Carry out programming tasks from specifications against specific project timescales.

  • Conduct unit testing on own code with documented summary test plans, and fixing errors.

  • Submit code for peer review and make modifications in line with feedback received.

  • Participate in peer review of code and specification, making suggestions to increase quality.

  • Schedule own time to deliver against assigned priorities in line with agreed project timescales.

  • Provide clear updates on progress against assigned tasks.

  • Escalate problems and exceptions that need to be addressed in a timely manner, with suggested solutions and workarounds.

Download the full job description.

Job Title: Management Accountant
Department: Finance
Reporting to: UK Finance Manager
Contract Type: Permanent
Date: May 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • This role will be responsible for Management Accounts ready for submission to Group level via UK Finance Manager.

Main Duties and Responsibilities

  • Responsible for month end accounts UK, Dutch and Irish Companies inc. controls (P&L, Margins, Balance sheets).

  • Intercompany reconciliations.

  • Detailed variance analysis for all Kerridge Commercial Systems Ltd Group of companies inc. correspondence with budget holders, where required.

  • Group VAT submissions – UK, Netherlands and Ireland.

  • Working with UK Finance Manager to ensure accurate and timely Budgets/Forecasts processes.

  • K8 product codes/tables maintenance.

  • Ad Hoc projects and work commensurate with the level of rile, as required by the UK Finance Manager.

  • Working with the Trainee Accountant assisting with the above.

Download the full job description.

Job Title: Support Desk Consultant
Department: Datawright Support
Reporting to: Support Desk Team Leader
Contract Type: Permanent
Date: May 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • Datawright are part of the Kerridge Commercial Systems Group based in Hungerford, the Datawright office operates from its base in Gateshead, Tyne & Wear. Datawright are the authors of an ERP Manufacturing and Service Management software system with integrated Finance and Payroll options and provide support of the system to customers worldwide.

  • The Support Department assists customers with queries and problems relating to the ERP manufacturing, Service Management, Accounting & Payroll application software, post implementation.

  • The Support Desk is one of the main points of contact for customers and the individual will be expected to project a professional image at all times whilst developing a good relationship with customers as well as Datawright internal departments.

Main Duties and Responsibilities

  • Day to day application support of the K8 Manufacturing and Field Service software, which includes the Finance and Payroll options for Datawright’s customer base.

  • Responding to customer issues which are received by email, telephone or logged via the Datawright customer web portal

  • Logging of customer issues into the Datawright Call Logging system and ensuring that they are updated, and progressed in a timely manner to provide accurate information for both the customer and the Management team.

  • Regular contact with customers to discuss issues and progress the status of their issues through to conclusion.

  • Handling complaints and call escalation requests from customers effectively.

  • Prepare documentation for Customer Training where required and Fact sheets for customer distribution.

  • Visiting customer sites as and when required for System implementation, Upgrades or Customer training.

  • Ensure that all customers receive an efficient, professional high quality Support service in accordance with Service level agreements set up between the Customer and Datawright.

  • Ensure that call closure targets are being achieved and Customer Service level agreements are being adhered to.

Download the full job description.

Job Title: Project Manager
Department: Implementation
Reporting to: Head of Projects
Contract Type: Permanent
Date: May 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • Working within Professional Services Group this role will be focused on delivery of new installs and upgrades.

Main Duties and Responsibilities

  • To own and be accountable for projects assigned.

  • To be aware of contractual obligations and ensure these are met.

  • To maintain financial control of the project and bill all services as appropriate.

  • To run and document projects in accordance with the METIS implementation approach.

  • To engage with the client and report progress to key stakeholders externally & internally.

  • To book and brief resource required for the project.

  • To maintain internal systems as directed

  • To enhance and improve documentation and processes within METIS as required

  • To cover for colleagues as directed

Download the full job description.

Job Title: Finance Implementation Consultant
Department: Implementation
Reporting to: Finance Implementation Manager
Contract Type: Permanent
Date: May 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • Working as a Finance Consultant within the Implementation Department of KCS the post holder will follow our corporate Consultant Charter to deliver consultancy services to our customers.

  • You will assist in the demonstration, business discovery, installation, training and implementation of KCS systems at customer sites delivering consultancy services. Part of the role will require you to work out of the Hungerford office or remotely to investigate, progress and resolve Finance customer support calls. You will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing.

  • To liaise with other departments and customers during the implementation and to assist in the resolution of problems on behalf of the customer resulting from the practical application of the software.

  • The role involves travel to customer sites across UK, Scotland and Ireland and may also include overseas travel, and travel to our other offices in the UK, Ireland, Netherlands and South Africa.

Main Duties and Responsibilities

To take a lead within the implementation teams responsible for the installation and setup of systems, and to advise both consultants and customers on the use of accounts specific software modules for their particular business. The role requires experience of all accounting business practise including:

  • General Ledger: Chart of Accounts, Groupings, Postings, Journals, Cash Book, Period Ends.
  • Accounts Payable: Account Creation, Enquiries, Expenses, Invoices, Invoice Matching, Payments.
  • Accounts Receivable: Credit Applications, Account Creation, Enquiries, Credit Release.
  • Customer Payments, Credit Chasing.
  • Accounts Ledger: Branch Setup, Assets, Posting Tables, Asset Reports.
  • Auditing, Intrastat, Reports, Reconciliation.

Download the full job description.

Job Title: ERP Trading Consultant
Department: Implementation
Reporting to: PSG Trading Team Leader
Contract Type: Permanent
Date: May 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.

  • Working as an ERP Trading Systems Consultant within the Implementation Department of Kerridge Commercial Systems (KCS), you will enable customers to use K8 functionality to successfully run (trade side) their day to day business. The Consultant’s role is an independent, customer location based role, where you will be required to follow our corporate Consultant Charter to deliver consultancy services to our customers. Taking work direction from the Project Manager, your diary will be managed remotely by the Operations Delivery Team (ODT).

  • The role involves travel (your own vehicle is an essential part of the role) to customer sites across UK, Ireland and may also include overseas travel to customers or to our other offices in UK, Ireland, Netherlands and South Africa.

Main Duties and Responsibilities

You will assist in the demonstration, business discovery, system configuration, training and implementation of the trading modules within KCS systems. Your main role activities will be undertaken on site; delivering consultancy services, focusing on trading side of ERP implementations. You will liaise with other departments and customers during the implementation and will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing.

Specific duties and responsibilities are:

  • To take a lead from the business trading module implementation responsible for the configuration of the K8 system. To advise customers on the use of trading specific software modules for their particular business.

  • To provide Trading and associated business module training. Providing Trading consultancy on business best practice.

  • To resolve, or assist in the resolution, of customer system queries arising from the implementation.

  • To liaise with the customers to define, or help define, specifications for modifications to the software related to the implementation of a system.

  • Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner.

Download the full job description.

Job Title: Business Analyst Team Leader
Department: Product Development
Reporting to: Head of Product Management
Contract Type: Permanent
Date: May 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The role is comprised of two parts, part Business Analyst and part Team Leader:

  • Business Analyst:

    In relation to the company’s products and services, provide an interface between the internal R&D teams and the internal and external customer base.

    To assess, design and specify, via the Product Management function, business solutions for inclusion within the K8 and KCML product sets. These may be customer funded or internally supported, core or user exit (customer specific) developments, that compliment and improve the K8 product family and it’s fit to the target markets and verticals, as well as customer specific non-core requirements.

  • Team Leader:

    To manage and lead a team of Business Analysts, managing work load and quality of assessment and specification production. Whilst using their skills to mentor and coach team members and implement best practices across the team.

    N.B. The size of the team will vary depending on project load and appropriate team structures. There may also be periods where no team leader responsibilities are required.

Main Duties and Responsibilities

  • Elicit business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, business scenarios, business analysis, and task and workflow analysis.

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

  • Work independently with customers, users, external and internal resources, both functional and technical, to define concepts and solutions.

  • Proactively communicate and collaborate with external and internal resources to analyse information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements, Use Cases, UI Screen design / workflow requirements and technical Interface designs, through appropriate assessment and functional specification documents.

  • Present proposed solutions to a Technical Review Board (TRB) and/or Product Specialists /Partners for review and approval prior to providing to customers.

  • Along with reviewing and assessing customer feedback, refine and represent functional and technical designs as requirements, cost and time restrictions change.

  • Successfully engage in multiple initiatives simultaneously.

  • Serving as the conduit between the customer community (internal and external customers) and the software development teams through which requirements flow.

  • Manage and lead a team of Business Analysts as direct reports.

Download the full job description.

Job Title: QA Engineer
Department: Quality Assurance - Hungerford / Gateshead, UK
Reporting to: QA Team Leader
Contract Type: Permanent
Date: February 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

Main Duties and Responsibilities

You will be expected to undertake a wide range of activities and your responsibilities will include:

  • Understand product business requirements and review functional specifications, to detect and remove defects early in the product development lifecycle.

  • Write test cases in line with a specification to test core functionality, identify and investigate ambiguities in test results and propose solutions.

  • Execute test cases on specific areas of product functionality and check outcomes against expected results.

  • Work with the Test Lead to review project plans and plan own time to ensure the test schedule is delivered to specified project timescales.

  • Monitor test outcomes and assess the overall impact on core functionality and project requirements.

  • Take responsibility for product ownership of specific areas of the system.

  • Explain test results and potential issues to software developers, technical writers and other departments and seek feedback when required.

  • Enter defects into the defect tracking system by recording the steps that were taken to exercise the functionality and the technical problems that occurred.

  • Coach junior engineers.

  • Proactively identify and implement processes to increase testing efficiency.

Download the full job description.

Job Title: Technical Provisioning Analyst
Department: Service Management
Reporting to: Technical Manager
Contract Type: Permanent
Date: April 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Commercial Software Support Department assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

  • Installation of new Customer systems on Customers’ own Servers or in our hosting Platform.

  • Installation of K8 Software patches and releases.

  • Migration of Customers Systems onto new Hardware or Hosting Platforms.

Main Duties and Responsibilities

  • Installation of New Customer systems on Customers’ own Servers or in our hosting platform.

  • Installation of K8 Software patches and service packs through the KCS Release mechanisms.

  • Management and implementation of Customer migrations onto new hardware or hosting platforms.

  • Working on support calls when available to assist with problem resolution.

  • Regularly updating customers regarding the status of their projects.

  • Building and patching on internal systems used for QA and development.

  • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service.

  • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems.

  • Pro-actively using the Intranet to share knowledge.

  • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager.

  • Following and applying the standard Commercial Software Support Procedures and Practices.

  • Undertaking any other projects as required by their Manager or the Service Management Director.

Download the full job description.

Job Title: Development Project Manager
Department: R&D
Reporting to: Software Development Director
Contract Type: Permanent (Fixed Term will be considered)
Date: April 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The company Head Office is located in Hungerford, Berkshire, managing operations throughout the world. Software development is primarily carried out in Hungerford where this position will be based, however candidates should be prepared to undertake regular visits to UK customer sites and to undertake international travel should this be required.

  • The Development Project Manager role takes accountability for the production of software and responsibility for managing the projects within. The Development Project Manager role will collaborate with peers to gather the resources required to specify, develop and test the software, which is understood through strong working with the customer and is the primary point of contact for customers in all matters relating to the development lifecycle.

Main Duties and Responsibilities

Project initiation tasks:

  • Initiate high level project planning with wider team for mobilisation, phases, capacity and software build.

  • Agreement and documentation of R&D processes for the Project Inception Document.

  • Detailed project planning for individual phases including workshops, software drops and delivery

  • Identify, reserve and prepare the resources required.

  • Plan Business Requirement Document reviews and identify Subject Matter Experts, analyse level of fit and agree number and sequence of workshops with customer.

  • Identify and provide technical expertise to assist the Business Analysts with specifications.

  • Establish general communication streams with the Professional Services Group stream leads throughout the workshop cycle.

  • Create programme and project structure for development workflow management and for both Fixed and Time & Material cost recording.

Download the full job description.

Job Title: Technical Consultant
Department: Professional Services Group
Reporting to: Product Manager - Internationalisation & Localisation
Contract Type: Permanent
Date: April 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Technical Services Team provide customers with Technical consultancy services in Data Exchange, E-Business and Print Solutions.

  • Consultancy Services on the K8 Data Exchange Module carrying out design, implementation and training.

  • Design and implementation of Kprint formats including training.

  • Technical consultancy including configuration, set up and training on: document scanning, signature capture, EDI and integration with third parties.

  • Demonstration and Pre-sales support on the Technical aspects of K8.

  • As one of the main points of KCS contact for Customers, the Technical Consultant will be expected to project a professional image at all times and to build up and develop good relationships with Customers and other KCS Departments. The role involves travel (your own vehicle is an essential part of the role) to customer sites across UK, Ireland and may also include overseas travel to our other offices in UK, Ireland, Netherlands and South Africa.

Main Duties and Responsibilities

The post-holder will be responsible for:

  • Providing consultancy services on K8 Data Exchange carrying out Design, Specification, implementation and training for customers.

  • Providing the Design and Implementation of Kprint formats (K8 document manager) including training for customers.

  • Providing migration and conversion consultancy and tasks for customers looking to upgrade.

  • Providing technical application training for customers.

  • Resolving or assisting in the resolution of technical customer problems and queries arising from the implementation.

Download the full job description.

Job Title: Internal Desktop/Network Support Analyst
Department: Internal Infrastructure
Reporting to: Group IT Manager
Contract Type: Permanent
Date: April 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • Provide Internal Desktop/Network/Application Support to employees of Kerridge Commercial Systems

  • Provide Operational Management of the IT infrastructure including Servers, Networks, Desktops and Telephony Systems

Main Duties and Responsibilities

  • Pro-actively take ownership of a wide variety of incidents, requests and problems.

  • Manage, prioritise and progress their adopted workload, ensuring that all are dealt with in a timely manner, providing an effective resolution or work-around where necessary.

  • Design, Implement and Document solutions as part of issue resolution to ensure best practices are adhered to.

  • Undertake routine checks to ensure that systems are working effectively, escalating and seeking advice where necessary.

  • Provision new equipment or services as appropriate.

Download the full job description.

Job Title: Technical Consultant
Contract Type: Permanent
Date: April 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The technical Services team provide customers with Technical installation services on all of the KCS products from Server installation, software installs, Software upgrades, managed services and training for customers.

  • The role involves travel (your own vehicle and a valid passport is an essential part of the role) to customer sites in SA as well as surrounding countries. You may also be required to travel to our other offices in the UK and overseas.

Main Duties and Responsibilities

  • Installation and configuration of operating systems for KCS Product Sets on site and in the office.

  • Installation and Upgrades of System Software.

  • Provide pre-sales Support at a Technical level for the Sales Team.

  • Provides 3rd Line Support to Support team.

  • As one of the main points of Kerridge contact for Customers, the Technical Consultant will be expected to project a professional image at all times and to build up and develop good relationships with Customers and other Kerridge Departments.

Download the full job description.

Job Title: ERP Trading Consultant
Contract Type: Permanent
Date: April 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • To assist in the demonstration, business discovery, installation, training and implementation of KCS systems at customer sites delivering consultancy services focusing on ERP implementations in particular. You will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing.

  • To liaise with other departments and customers during the implementation and to assist in the resolution of problems on behalf of the customer resulting from the practical application of the software.

  • Providing support, knowledge transfer and assisting System Consultants or colleagues as necessary.

  • The role involves travel (your own vehicle and a valid passport is an essential part of the role) to customer sites in SA as well as surrounding countries. You may also be required to travel to our other offices in the UK and overseas.

Main Duties and Responsibilities

  • To take a lead within the implementation teams responsible for the installation and setup of systems, and to advise both consultants and customers on the use of trading specific software modules for their particular business. Trading modules you will be required to implement: Sales Order Processing, System Utilities, Stock Checking, Advanced Analysis, Report Generator, Printer Management, Purchase Invoice Matching, Forecasting, Data Warehouse, Workplace, Data Exchange, CRM, Customer Pricing, Central Master Files, Buying Terms, Branch Files. An awareness of how transactions interact with our Accounts modules will also be required.

  • To provide Trading and associated applications training and demonstrations, preparing for and undertaking demonstrations to support presale consultancy.

  • To provide Trading application training & consultancy for the customer.

  • To take responsibility within an implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live.

  • To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.

Download the full job description.

Job Title: New Business Sales Executive
Department: Sales
Reporting to: Business Development Director
Contract Type: Permanent
Date: April 2017
Contact: Cheryl Mitchell - cmitchell@dancik.com

Position Overview

  • Dancik International is the market leader in developing and delivering fully integrated business management solutions for flooring retailers, wholesalers and suppliers. Our mission is simple: to design, implement and support high performance systems enabling our customers to source effectively, stock efficiently, sell profitably and service competitively.

  • The Sales Department is responsible for generating new logo sales, increasing professional services engagement within the current customer base and enhancing the overall customer experience for all Dancik business partners.

  • The Sales Executive is responsible for developing new business. These areas include identifying new prospects and engaging current clients to purchase the Kerridge Commercial Systems (KCS) suite of products and enhancements. This position will be responsible for producing significant software sales revenue growth for all KCS products.

Main Duties and Responsibilities

The New Business Sales Executive responsibilities include:

  • Taking responsibility for lead generation.

  • Leading and managing the sales process.

  • Provide consultative sales.

  • Taking a hands-on approach with the product.

  • Qualification of opportunities.

  • Accurate sales forecasting.

  • Attending and presenting at monthly sales meetings.

Download the full job description.

Job Title: Finance Training Consultant
Department: Operations
Reporting to: Operations Training Development Manager
Contract Type: Permanent
Date: March 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

Main Duties and Responsibilities

  • Responsible for the Internal training of KCS Employees and Consultants on the K8 Finance module.

  • Act as focal point within Operations on all matters relating to K8 Finance Training that will also include the creation of training plans and courses, course content and assessment.

  • Deliver training courses (internal & external).

  • Working with the Training & Development Manager, to assist in all aspects of delivering the KCS Training & Development Strategy

  • Be responsible for the production of all Finance KLIPS (Help Videos).

  • Working with the Finance Implementation & Support Manager to consider training priorities for Finance Staff.

  • As required, work as part of an implementation project team to deliver customer training and consultancy.

  • Undertake a handover from R&D for all new K8 finance functionality and ensure that Finance Consultants are suitably trained advised.

Download the full job description.

Job Title: Internal Sales Consultant
Department: Marketing - Ireland
Reporting to: Senior Marketing Manager
Contract Type: Permanent
Date: February 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants.

  • The Internal Sales Consultant will be responsible for generating qualified leads and setting up appointments for our new business sales teams to increase sales income through outbound B2B cold calling.

  • They will also be responsible for data cleansing/management, campaign management and research.

  • The role will be based in our Dublin office and will support both the Irish and UK teams.

Main Duties and Responsibilities

Lead Generation:

  • The main focus for your efforts will be to book high quality, fully qualified appointments for our field sales team.

  • To take part in on-going sales activity - outbound "cold-calling/telemarketing" to existing customers and prospects, including any follow up activity where necessary.

  • To develop strong, effective rapport with key decision-makers (customers) in order to maximise the client/revenue opportunity.

  • To monitor your own call rates and lead generation results, and actively work to improve these.

  • To document every lead within our CRM.

  • To develop strong, effective rapport with the sales team.

  • To answer telephone calls from customers and/or potential customers in response to campaigns/advertisements and respond to on-line information requests.

Download the full job description.

Job Title: Finance Pre-Sales Consultant
Department: Pre-Sales – Hungerford
Reporting to: Head of Pre-Sales
Contract Type: Permanent
Date: February 2017
Contact: recruitment@kerridgecs.com

Position Overview

  • In this role, you will work with the Sales Executive to gain a solid understanding of business requirements of both prospective and existing customers. You will listen to the customer to ensure that you understand what they are asking for, but you will also take the initiative in offering and validating alternative approaches where you believe that this may better meet the need. You will document these requirements, including any developments that may be required.

  • You will build and deliver presentations and demonstrations, that are customised to address the customer-specific requirements and use customer sample data, and that professionally demonstrate our products and services to our customers and prospects in order to meet their business challenges.

  • Your focus will be on supporting the sales activity with both existing and prospective customers, from initial contact right through to completion of the sales process. On completion of a sale, you will then brief the PSG team on customer requirements, demonstrating proposed solutions where required.

Main Duties and Responsibilities

  • Working with the sales team to respond to ITT's and customer RFI's.

  • Attending regular meetings and leading workshops with customers and prospects to gain a thorough understanding of business requirements and producing documentation that reflects this understanding.

  • Building and delivering software presentations that demonstrate to our customers that we fully understand their requirements and that we can meet their business challenges with confidence.

  • Liaising with both the Development and Professional Services teams to translate customer requirements into real software and business propositions and communicating these to the customer.

  • Enhancing our core Demonstration Systems capabilities and building re-usable demonstration scenarios.

Download the full job description.

Job Title: Implementations Consultant
Department: Client Services
Reporting to: Mike Hall
Contract Type: Full Time
Date: February 13, 2017
Contact: Cheryl Mitchell, cmitchell@dancik.com

Position Overview

Dancik International, a Kerridge Commercial Systems Group company, provides fully integrated software and services focused on the distributive trades, specifically the building materials, lumber, floor coverings, home décor, electrical and plumbing distribution, wholesale and retail and auto parts distribution markets.

Our functionally rich software provides our customers with a fully integrated solution supporting the distributive trades including sales order processing, Finance, CRM, warehouse management, delivery management, equipment leasing, light manufacturing, EDI, online trading, business intelligence and mobile ready.

Dancik International aims to provide our customers with a choice of deployment options ranging from cloud-based software where we manage the core software on behalf of the customer through to the traditional on-premises deployment. Your Business Your Way.

As the Implementations Consultant, for our Cary, NC location, you will provide superior technical support to the clients, while on site, allowing them to effectively use the K8 software products. In this role, you will resolve clients' software, problems including installing and implementing software. In this capacity, you will resolve more difficult client problems, mentor new/junior Implementation Consultants and complete special projects as an individual contributor. You will provide technical assistance on assigned customer issues, training on new and existing products and feedback to management regarding the technical skill and training needs. In this role, you will work with in-house development team to provide details and accurate system specifications per the client's requests.

Responsibilities

  • Project Manager within the implementation team, responsible for setup and installation of technical systems and applications for client’s purchased technology

  • Work directly with the client to understand their business and make recommendations for improvement in the area of their business, including inventory, purchasing, account management and accounting. Responsible for training the clients after implementation

  • Assist development team with understanding of specifications during the development of modifications and subsequently test and document development changes

  • Responsible for final checklist in the implementation process and customer documentation is complete

  • Ability to manage multiple projects of varying scope to successful completion

  • Test and troubleshoot functionality of installed system. Work to resolve any customer problems and queries

  • Attend project meetings with customer and internal team to oversee the project status and document details

  • Will work with customer after implementation when needed to provide support and issues

  • Meet with client owners/ manager/ decision makers to discuss progress, challenges and opportunities within their business

  • Working knowledge of the Company’s policies, practices and procedures pertaining to job responsibilities and the ability to effectively apply them to achieve department goals

  • Train the customer's team and provide knowledge transfer in the operation of modified software when needed

  • Works directly with clients on-site and provides follow up support remotely. This position requires 40-50% travel. Overnights required.

Download the full job description.

Job Title: Mobile Application Developer
Department: Development - Hungerford/Gateshead (Datawright)
Reporting to: Visual Developer
Contract Type: Permanent
Date: February 2017
Contact: recruitment@kerridgecs.com

Position Overview:

  • Kerridge Commercial Systems is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors.
  • Working as part of a dedicated development team, this role involves working with local and remote teams (in the UK and abroad) to develop new mobile applications and features for the Kerridge Commercial Systems group as well as delivering fixes for our customers.

Main Duties and Responsibilities:

  • Carry out programming tasks from specifications against specific project timescales.
  • Conduct unit testing on own code with documented summary test plans, and fixing errors.
  • Submit code for peer review and make modifications in line with feedback received.
  • Participate in peer review of code and specification, making suggestions to increase quality.
  • Schedule own time to deliver against assigned priorities in line with agreed project timescales.
  • Provide clear updates on progress against assigned tasks.
  • Escalate problems and exceptions that need to be addressed in a timely manner, with suggested solutions and workarounds.

Download the full job description.

Job Title: Technical Support Analyst
Department: Support
Reporting to: Technical Team Leader
Contract Type: Permanent
Date: December 2016
Contact: recruitment@kerridgecs.com

Position Overview:

  • Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The Commercial Software Support Department assists customers with queries and problems relating to the KCS application software post implementation.  The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

Main Duties and Responsibilities:

  • Pro-actively taking ownership of a wide variety of calls and problems
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Managing, prioritising and progressing their adopted calls, in particular:
    • Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
    • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
    • Providing work arounds to minimise the impact of problems when this is appropriate
    • Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
    • Escalating calls and seeking advice when appropriate
  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Regularly updating customers regarding the status of their calls
  • Effectively handling complaints and call escalation requests from customers
  • Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests etc.
  • Assisting less experienced members of the team with their calls
  • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
  • Pro-actively using the Intranet to share knowledge
  • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
  • Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues
  • Following and applying the standard Commercial Software Support Procedures and Practices
  • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
  • Undertaking any other projects as required by their Manager or the Support Director

Download the full job description.

Job Title: Graduate Software Engineer
Department: Development
Reporting to: Development Team Lead
Contract Type: Permanent
Date: November 2016
Contact: recruitment@kerridgecs.com

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
  • As a member of the Software Engineering department you will be involved in the full software lifecycle developing software as part of a project team to create the next generation of our products.

Main Duties and Responsibilities:

  • Write code for new features to deliver against specified requirements
  • Maintenance of existing features, including defect fixing
  • Design small software components that form part of a larger solution
  • Conduct unit testing of own code, fixing errors before submitting to integration and system test
  • Submit code to peer reviews and modify code in line with the feedback received
  • Provide clear updates on progress against assigned tasks
  • Escalate any problems and exceptions in a timely manner, with suggested solutions or workarounds
  • Provide time estimates for allocated tasks
  • Work as part of a project team of software engineers, testers and Business Analysts

Download the full job description.

Job Title: New Business Sales Executive
Department: Sales
Reporting to: European Sales Director
Contract Type: Permanent
Date: August 2016
Contact: recruitment@kerridgecs.com

Position Overview

  • As a New Business Sales Executive, you will be responsible for promoting the K8 solution into the distribution market place, with the aim to deliver new business sales against an agreed annual target.
  • With a ‘can do’ attitude, the post holder will require the capability and desire to take  a hands on approach with the KCS K8 and Web Builder product in order to be successful in this role.

Main Duties and Responsibilities:

  • With the full backing of the business, you will take responsibility for driving and delivering lead generation and other marketing exercises for your market territory. This will be through your own effort as well as collaborating and utilising the capabilities of the sales focused Marketing Department. Consultative sales is the approach for success.
  • You will be responsible for leading the business discovery process and presentation of solution.
  • You will be required to take a hands on approach with the product, such as initial demonstration capability
  • Qualification of opportunities will be essential
  • In time, accurate sales forecasting will be required
  • Managing and maintaining the CRM system will be essential
  • Attending and presenting when required at monthly sales meetings is required

Download the full job description.

 

Customer Conference 2017

Chesford Grange, Warwickshire | 17th - 18th May

Customer Conference 2017

Thank you to everyone who attended the Konnect17 customer conference this week! We will soon be posting a video of the conference!