|kristina.tikhonova 30/04/2012 15:05:05
We are making excellent progress with the integration of TIS and KCS - Kerridge Commercial Systems signs are now in place at the Bourne End office. A key milestone was reached on the 15th December, with the announcement of the new organisation structure for the integrated business. Many staff from Bourne End recently spent a day at Hungerford to meet with their KCS colleagues.
Across the company there is clearly a growing understanding of each business’s products and services and how the benefits of the acquisition will start to accrue in the coming weeks.
Probably the most significant aspect of the integration process to date has been the formulation and announcement of the new, post-acquisition, product strategy. All customers are in process of being briefed individually on the programme for new and existing products and will be guided according to needs. Again, we stress that customer’s long term interests remain paramount.
Another important project from a customer service point of view is in progress to integrate TIS into the KCS call-logging systems. This will result in us having a single management and control process to monitor call activity and response performance. A dedicated team of analysts with the requisite knowledge and experience will continue to be based at Bourne End.
As you will appreciate, the project will continue for some months yet, but everyone is very confident that by mid-year, we will be working as one organisation and our customers will increasingly be able to take advantage of the benefits.