KCS and Cognito partner up to speed customer service deliveries
|kristina.tikhonova 20/07/2015 11:51:02
Utilising Cognito’s best of breed mobile workforce management technology, the K8 ePOD solution integrates its full capabilities with a hosted, real-time communications platform. This is complete with a dedicated workflow application that resides on the mobile worker’s handheld device.
The solution enables organisations with significant transportation, distribution and logistics operations, to push delivery manifests to drivers; prompt drivers through their daily tasks, enforcing compliance; receive real-time updates on individual deliveries; and once the manifest is complete, receive a manifest
summary or debrief.
“In a highly competitive market, producing an optimal delivery route, managing staff and keeping in close contact with them is essential for maximising customer service performance and driving down costs,” said Duncan Smillie, Sales & Marketing Director at Kerridge Commercial Systems. “The challenge is to streamline distribution operations from the first customer contact through to on time and in full delivery. Working with Cognito, our integrated systems provide exactly this, and our customers can benefit from seamless delivery and
A managed and locked down environment is at the core of the solution, ensuring that the mobile worker’s handheld is a dedicated work tool, with the ability to be controlled and updated by managers remotely. All data processed through the handheld is fully auditable and a comprehensive time stamped audit trail provides the back office with the exact status of each message, even if it has been stored due to network coverage.