|james.brodgen 21/09/2015 12:05:08
Challenges: Back office systems, supply chain
Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK. The company operates the most popular virtual mobile network in the UK which, when launched, was the world’s first such mobile phone service. It is also one of the UK’s largest fixed-line home phone providers.
When Virgin set its sights on the mobile phone market, it knew it had to take a radically different approach from everyone else. The company set out to sell phones through all the different channels simultaneously. It meant having a back office system, linked to all sales channels, which would provide consistent stock control data, order processing and delivery. Irrespective how people contacted Virgin Mobile, they would get up-to-minute information and spot-on service.
Call-handling and web-site integration supports delivery of consistent, high levels of service
Automatic order processing for payment authorisations, stock and despatch – fast and effective
Integration with carrier system for full logistics support and tracking
Activity levels easily monitored and managed – enabling timely and appropriate actions to be taken
Full product return processes – collection through to quality and re-sell –smooth and cost-effective
Robust and scalable to handle high transaction volumes – fully supports business model