|rost 30/12/2016 12:59:08
“It is amazing how easy it is to use the system. K8 Sales Order Processing allows me to check stock, outstanding purchase orders and product information. Even new staff find the system a completely natural way of working” Michaela Barnes, Credit Manager
Challenges: customer service, multi-currency, multi-lingual capability, sales order processing.
Vicon Industries is an industry-leading supplier of video systems and components used for security, surveillance, safety and control purposes. Established in 1967, Vicon systems are employed worldwide in high-profile, enterprise-scale installations. Customers include governments, Fortune 500 companies, private and public institutions, and global transit and commerce hubs. The company’s European headquarters is in the UK.
The company has been a Kerridge Commercial Systems customer through successive generations of product, starting with revision 6, moving on to revision 7. Vicon Industries became a beta site for K8 before moving on to the full release product. Prior to K8, among the key business requirements was a more flexible sales order processing capability. The company also wanted to ensure that moving to the next generation product would continue to support and if possible improve customer care and service standards.
Gains and benefits
Improved productivity and efficiency – save time and effort in all areas of the system
Multi-lingual, multi-currency functionality – enables the company to trade internationally
Sales order processing, fast and accurate – a good service to customers, easy for staff
Excellent search facilities – almost instant, makes everyone’s life easier and customers benefit
Email tools for orders and quotations direct from the system – save time – delivering a good service
Management information and reporting. Information is accurate, up to date and easy to use
User friendly interface – easy to train new staff, helps everyone to learn more about the system