|rost 30/12/2016 11:14:18
“K8 is second to none. The company has more than 30 years of IT experience and knowledge and a thorough understanding of our business, in terms of where we are today and our aspirations for tomorrow” Sukhpal Ahluwalia Singh, Chairman & CEO
Challenges: business growth, efficiency, customer service, IT strategy
Established in 1978 with one branch, Euro Car Parts now supplies essential components and consumables for more than five million cars and light commercial vehicles annually. Each day, 1,750 Euro Car Parts vans and motorbikes make over 30,000 deliveries to independent and franchised garages, bodyshops and fleet service centres across the UK. Over 400,000 retail customers regularly visit the company’s 100+ stores for DIY parts, car care products and accessories.
Having been customers of Kerridge Commercial Systems for many years, Euro Car Parts had reached the stage where a detailed system audit was required and a review of alternative systems then followed. With these assessments complete, the company chose to remain with Kerridge Commercial Systems and upgrade to K8. In addition to the capabilities of the latest K8 system, the factors which influenced the decision included the company’s experience, its industry knowledge and excellent reputation.
Gains and benefits
Warehouse management module – supports high transaction volumes and controlled processes
Electronic trading functionality – online capability generates significant additional business
Integrated CRM capabilities, for high quality, timely customer contact – boosts customer service
Touch screen technology – giving staff modern tools, makes their jobs easier and simpler
Product image cataloging linked to stock information improves the customer experience