|james.brodgen 12/10/2015 11:44:07
“With K8, we are now able to grow the business without automatically adding cost and compromising our customer service. Kerridge Commercial Systems delivered exactly what we were promised.” Chris Gorse, Managing Director
Challenges: business growth, management information, business control, customer service, IT partner strategy
Family-owned Dale Hardware is one of the UK's leading distributors of architectural and builders hardware. The Dale brand is the preferred choice of the country's main independent builder and timber merchants and architectural ironmongers. The company offers internationally-sourced ironmongery as boxed items or pre-packed products..
Success and growth for Dale Hardware brought about a need for better system tools to support further expansion. Greater visibility of information and business controls were primary requirements and there was a need to streamline processes. One of the factors which influenced the decision to install K8 was that Dale Hardware did not have to change their business to suit the system. K8 was a good fit from the start.
Gains and benefits
Efficient sales order processing – time savings for staff – good service for customers
Improved customer interaction – access information instantly
Man hours saved, staffing levels reduced – costs saved
Up-to-the minute accurate information – quicker decisions, good customer service
Profitability monitoring – keeping a finger on the pulse ensures tight business control
Exception reporting – e.g. invoice matching application, issues can be quickly resolved
Spreadsheet interface – flexible, smooth and simple to use
More management time focused on running the business
Opportunities to introduce new applications and functionality