|james.brodgen 12/10/2015 10:48:59
“We can’t stress enough that K8 is a system for builders’ merchants - the perfect fit! The great thing about it is that there is scope for us to take its capabilities further” Morne Nell, Retail Systems Manager
Challenges: business growth, existing systems, IT supplier relationships, system management, business management
FH Chamberlain is a large independent builders merchant based predominantly in the Pretoria area. Founded in 1903, it is one of the largest and most respected companies in the industry. Traditionally FH Chamberlain serviced the contractors market but has recently expanded into the DIY and retail sectors.
Over time, business growth and the use of different, non-integrated systems and servers had resulted in a number of significant issues for the company. Transaction detail was being lost, consolidation processes were a mess and the shortcomings with the existing systems could not be resolved. After evaluating ten candidate systems to meet the company’s future needs, K8 was chosen.
Gains and benefits
Direct supplier relationship – no dealings with VARs
System is hosted avoiding the need to have in-house expertise and resources
Customer service levels have improved at all contact points
Greater control of profit margins – action can be taken as and when necessary
Tighter stock control - breadth and depth of stock, the right capital tied up
Business forecasting easier with improved management information
Sales promotions managed more successfully
A beneficial relationship with IT supplier and a positive outlook for the future
BUILDERS SUPPLIES (WC)