|james.brodgen 12/10/2015 11:09:43
“The system has transformed the business. We began to see improvements in the warehouse as soon as the system went live” Clive Blythe, Managing Director
Challenges: manual systems, business growth, ease of use, IT inexperience., customer service
Established in 1994, Ceramic Tile Warehouse is one of the UK’s largest and most successful independent tile retailers. The family-run firm offers an extensive range of ceramic wall and floor tiles, sourced from all over the world. Ceramic Tile Warehouse sells direct to the public from its 10,000 square foot warehouse with over a million tiles in stock.
After several years of trading, Ceramic Tile Warehouse had reached the point where its predominantly manual sales and purchasing systems were completely inadequate. Although the company had no IT experience or in-house resources, a new computer system was required. With some professional help brought into the company and having investigated its capabilities, the Revision 7 solution was chosen and deployed on an ASP hosted server platform. A relatively small amount of customisation was required to suit the company’s specific needs – this was easily accommodated.
Gains and benefits
Internet-based deployment - staff focus on what they do best
More time available to look after customers – a higher standard of service
Warehouse processes easier, more efficient and fully controlled
Seamless sales to warehouse interaction speeds up transaction processing
Learning curve shallower than expected – system intuitive and easy to use
Satisfied customers and satisfied staff – a better position for all
Return on investment generated from the start
Opportunities for the company to grow with the system