“Our sales team find it smooth and simple to use and it quickly becomes second nature to new staff, They can find products on the system quickly, what customers have ordered in the past - and from what batch - as everything gets recorded in the system.”
Jonathan Nanson, General Manager, European Heritage
European Heritage is a family business specialising in the supply of natural stone, porcelain and ceramic tiles - plus associated building materials such as under-floor heating systems, grouts and adhesives. Most of the products sold are imported from Italy.
According to General Manager, Jonathan Nanson, what differentiates the company from its competitors is its high standard of customer service, the expertise of its staff and its extensive and impressive range of high quality products. “We have a very low turnover of staff and, having been based in Fulham for around 20 years, we’re very much part of the social fabric of the community,” he said.
Additional showroom space has been created by the recent development of the company’s period building’s extensive basement, which has provided an astonishing labyrinth of floor and wall space on which to display large format products in varying sizes, colours and finishes.
European Heritage started using K8 software around 12 years ago. Before then the company was using a typical system of individual tills and carbon copy paperwork. “Error comes with paperwork,” remembered Jonathan, “and technology was moving on. The Tile Association recommended we look at K8 as it had been designed to manage the type of products we sell.”
Today there are 18 members of staff using K8 at European Heritage. “Our sales team find it smooth and simple to use and it quickly becomes second nature to new staff,” said Jonathan. “They can find products on the system quickly, what customers have ordered in the past - and from what batch - as everything gets recorded in the system.”
As any tile supplier knows being able to record batch information is crucial to ensure any variance within product ranges is managed. “We demand from factories that their materials are batched or we won’t deal with them,” said Jonathan. “K8 enables us to reference the batches as they are logged in to our depot which has a knock on effect as the products are sold, picked, prepared and delivered so products from two different batches never go out together.”
Using K8 on mobile devices in the showroom enhance customer experience
Easy for staff to trace batch customer has purchased from before
Sales trends are monitored by tagging products in the system
Sophisticated reporting provides a clear picture of the year to date
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