| admin 23/04/2012 16:06:25 |
case studies
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“Managers have access to a great deal more information about our customers, stock, transactions – all at a single click. They can also access key business information from a single dashboard” Matthew Johnson, Managing Director
Challenge: inter-branch trading, partner support, IT strategy
Tileflair is a large, privately-owned tile distributor. Supplying the trade, contract and retail sectors, the company has enjoyed considerable growth since its creation in 1972, and offers an extensive range of high quality tiles sourced from around the world. Tileflair has eight branches in southern England and operates an online shop for both trade and retail customers from its website.
The company needed a system that could handle inter-branch trading – a major challenge with their previous system where the processes were cumbersome. Tileflair also wanted to work with an IT company who would not only provide excellent support, but who understood the tile business and with a strong track record and future strategy. An important decision was to choose a distribution system and not an EPOS product. Kerridge Commercial Systems was chosen from the five short-listed suppliers and the system went live in December 1998. In 2007, Tileflair upgraded to K8.
Gains and benefits
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Intuitive, menu-led processes – system is easy to use – more time for customer service
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Flexible sales order processing – accessible from one screen
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Inter-branch trading capability – better stock utilisation, improved customer service
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Accurate reporting and management information – effective decision making
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Forecasting tools invaluable – improved ordering, saves time more effective use of working capital
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Quick and efficient automated processes – smoother, controlled and more efficient operation
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A platform for expansion of branch network – minimal IT investment impact
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Online support calls via secure extranet – issues recorded without delay, saves time
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