| admin 23/04/2012 16:00:53 |
case studies
|
"Our close relationship with Kerridge Commercial Systems, with their technological knowledge and very good support structure, ultimately benefits ourselves and our customers." Bob Gadsby, Group IT Manager
Challenges: customer service, process improvements, mobile technology
Snows Timber is a successful, privately-owned softwood processor, manufacturer and distributor. With a highly skilled workforce, Snows Timber provides their customers with unrivalled softwood products and specialist timber engineering knowledge.
Customers of Kerridge Commercial Systems since 1995, Snows Timber were keen to take advantage of the company’s latest developments in mobile technology for their workforce and became a pilot user. Ultimately the goal was to improve customer service by enabling non-office based staff to have access to facilities such as order placement and email. Ultimately, the project lead to system accessibility for accounts enquiries, customer details, stock management and order processing.
Gains and benefits
-
Real-time information available, no time wasted in contacting office colleagues
-
Orders placed immediately and accurately – faster delivery , better customer service
-
Fewer credit notes issued –transactions right first time, good for business and customers
-
Accurate and simplified identification of products and stock from anywhere
-
Up-to-date customer information available – no delays- supports good customer communication
-
Data access outside of office hours – improves customers service, issues dealt with speedily
-
Out-of-office staff have a sense of being more integrated with the rest of the company
For full story