Project Office Assistant

Job Title: Project Office Assistant
Department: PSG - Implementation - Hungerford
Reporting to: Project Manager 

Contract Type: Permanent
Date: December 2016

Position Overview:

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
  • Working within Professional Services Group this role will be focussed on supporting Project Managers in the delivery of project related work.

Main Duties and Responsibilities:

  • To provide admin support to Project Managers e.g. the chasing of issues, consultants and other depts. (Support, ODT, Development etc.), obtaining resources by liaison with ODT
  • To provide audit and reporting of projects in accordance with the METIS documentation and methodology
  • Provide a central point for the compilation of lessons learned reports, project forum posts, dissemination & feedback of project outcomes
  • Follow up calls for all consultancy visits with customer – report to PM/Managers as appropriate.
  • Follow up calls to consultants after customer visits to confirm Jira updates have been completed
  • Produce Jira report of updated issues for PMs following consultant visits to customers
  • Maintain Project Register and history
  • Ensure best practice is followed, highlight  failures to meet best practice to Project Office Manager
  • Investigate and close Trading project issues
  • Identify and report project issues and risks to the relevant PM
  • Co-ordinate resource bookings  with PM & ODT in an effective and timely manner
  • Attend, take and distribute minutes from PM monthly meetings and project review meetings as requested by the PMs
  • Implementation
    • Pre-live – act as central contact  for the customer on data mapping/build
    • Dry Run – Audit dry run checklists, liaise with relevant PM on any follow up actions or resource bookings required
    • Go Live – Audit pre-live configuration checklists. Check Jira issues and alert relevant PM to any open level 1 or 2 issues (showstoppers or critical status).
    • Post Live – compile Jira report, assist consultants in closing issues ready for handover to Support team
  • To maintain internal systems as directed
  • To cover for colleagues as directed

Download full job description