Junior IT Support Analyst ( Hungerford )

Job Title: Junior IT Support Analyst
Department: Group Internal Infrastructure - Hungerford
Reporting to: Group IT Manager
Contract Type: Permanent
Date: July 2015
Contact: recruitment@kerridgecs.com
Position Overview:

  • Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The Group Internal Infrastructure team are responsible for the day to day management of the IT Infrastructure, User administration, Support of the Infrastructure and desktop environments.  This role will be based in the Hungerford office but providing Support to all European offices.
  • The Junior Desktop/Network Support Analyst will work within the existing team to provision the required equipment to the employees of KCS as well as providing support for client side applications.

Main Duties and Responsibilities:

  • Providing Internal Desktop/Network/Application Support to the employees of KCS
  • Assist in the deployment of technologies/systems/services to employees of KCS
  • Provide end-user training of applications as part of an on-boarding process to new employees of KCS
  • Act as a main point of contact for Internal customers and thus project a professional image at all times
  • Use and develop systems to help achieve good relationships and satisfaction with other departments and our internal customers
  • Undertaking any other projects as required by their manager

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