Oracle Database Administrator (UK - Hungerford)

Job Title: Oracle Database Administrator
Department: Software Support
Reporting to: Technical Manager
Contract Type: Permanent 
Date: October 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The Commercial Software Support Department assists customers with queries and problems relating to the KCS application software post implementation.  The Department also provides customers with a wide variety of other services including the installation of new software and customer training

 

Main Duties and Responsibilities:

  • Daily checks of Oracle based systems and resolution of any issues
  • Oracle Database System Installs and configuration
  • Installation of K8 systems including K8, the Database and Operating System.
  • Analyse and improve processes around the Oracle database and the underlying operating system
  • Efficiently resolve issues relating to the Oracle database and the underlying operating system
  • Identify and develop scripts relating to Oracle and the operating system
  • Patch Oracle databases
  • Provide an efficient high quality Support service in accordance with the Service Level Agreement
  • Work with KCS Oracle Partners to communicate and resolve issues
  • Work with other KCS geographies to review and build best practice around the Oracle installations
  • Provide Pre-sales advice for designing database architecture for a variety of customer sizes including primary systems, clustered architecture and DR facilities
  • Develop the Tools and Capability to provide a proactive monitoring Managed service to our customers
  • Follows and applies the standard Software Support Procedures and Practices
  • Improve relationships with customers, and when necessary act as a key contact
  • Effectively handle complaints and call escalation requests from customers
  • Undertaking any other projects as required by their Manager or Director

 

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