Technical Consultant (Bourne End)

Job Title: Technical Consultant      
Department: Technical Services Team
Reporting to: Operations Technical Manager
Contract Type: Permanent
Date: June 2016

Position Overview:

  • Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The technical Services team provide customers with Technical installation services on all of the KCS products from Server installation, software installs, Software upgrades, managed services and training for customers.

Main Duties and Responsibilities:

  • Installation and configuration of operating systems for KCS Product Sets on site and in the office
  • Installation and Upgrades of System Software
  • Provide pre-sales Support at a Technical level for the Sales Team
  • Provides 3rd Line Support to Support team
  • As one of the main points of Kerridge contact for Customers, the Technical Consultant will be expected to project a professional image at all times and to build up and develop good relationships with Customers and other Kerridge Departments. The role is primarily located in the Bourne End office but there will be a lot of customer site visits to install software and carryout other Technical Consultancy tasks.
  • Providing pre-Sales Support at a Technical Level For the Sales Team
  • Designing System Solutions to support the delivery of OneOffice, K8 and associated Products
  • The Installation and Configuration of the Kerridge Product Set
  • The Installation and Configuration of Windows, Linux, Unix and AIX Operating systems
  • The Installation and Configuration of Oracle and SQL Server databases for the OneOffice product
  • The Installation and Configuration of Servers, configuring the hardware, disk and then installing the operating system
  • Setup and Configuration of Remote Connections and Firewalls for Customers
  • Setup and Configuration of 3rd Party products including IBM Websphere, Windows Domains, MS Exchange, Backups and Crystal Reports Server
  • Provide 3rd Level Technical Support to the customers
  • Undertake regular Managed Service tasks for contracted customers including performance analysis, healthchecks and associated documentation
  • Continually and pro-actively acquire and retain knowledge of Kerridge products and systems and assist other Support personnel to do the same
  • Proactively reviewing procedures for System installations ensuring that Best Practice is being followed
  • Providing cover for the Support teams during peaks in workload
  • Reviewing new technologies that are used within K8 and OneOffice and ensuring that the team are exposed to these and relevant training given
  • Undertaking any other projects as required by their Manager 

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