Credit Controller (UK - Hungerford)

Job Title: Credit Controller
Department: UK Finance - Hungerford
Reporting to: UK Finance Manager
Contract Type: Permanent 
Date: May 2016

Position Overview:

  • To ensure that trade debtors are collected in a timely manner and overdue debts are dealt with in a manner stipulated by the company policy.
  • To ensure the company measures and reports cash collections against agreed working capital targets on a monthly basis.
  • To continually monitor and improve the efficiency of the credit collection process.
  • To understand the purchasing procedure of clients to ensure that we comply and therefore are paid on time
  • To carry out Credit Checks on potential new clients on a timely basis
  • To collect all old outstanding debts including going legal if required

Main Duties and Responsibilities:

  • Proactively engages with customers at an early stage to ensure payment in accordance with company's sales terms.
  • Uses initiative and imagination to achieve targeted results, whilst promoting customer goodwill
  • Maintains accurate and up to date customer details and account records
  • Works with a minimum of supervision on collection of overdue accounts
  • Makes adjustments, handles queries and resolves problems within company guidelines and policy.
  • Proactively engages with KCS operational and sales staff to ensure genuine customer issues are resolved.
  • Undertakes complex reconciliations, and compiles documentation for further formal collection action
  • Obtains sufficient information to assess the creditworthiness of new and existing customers
  • Works within guidelines and reports to the UK Finance Manager
  • Issues monthly statements to customers and uses K8 system
  • Good knowledge of and interest in KCS business and software products. Keeps abreast of hardware and managed service issues and contract renewals.
  • Maintains and runs Direct Debit collections on a monthly basis
  • Monitor and review contracts to ensure compliance for old debts
  • Work with UK Finance Manager to agree monthly collection targets and then monitors progress against those targets.
  • Keep > 90 day debtors below £50k
  • Keep average debtor days below 50 over 6m rolling period

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