Technical Engineer (UK - Gateshead)

Job Title: Technical Engineer
Department: Technical 
Reporting to: Head of Technical Services
Contract Type: Permanent 
Date: April 2016

Position Overview:

  • Specification, installation and support of IT infrastructure to host and support on premise and hosted applications from the Kerridge Commercial Systems product portfolio.
  • Providing technical support to all local departments and staff
  • Primarily office-based, but travel is frequently required
  • Excellent opportunity to expand knowledge and responsibility
  • 1st, 2nd and 3rd line, end-to-end technical environment support to K8 software customers within SLA targets:
    • AIX, Linux or Windows-based Server build, installation and support
    • Windows desktop operating system and applications
    • Server hardware problem diagnosis and subcontract call management
    • Network support; TCP/IP, WAN, DSL
    • Security software management and outbreak resolution
    • Security Appliance installation and support

Main Duties and Responsibilities:

  • Assist in the specification, procurement and installation of hardware, services and applications that provide the environment for group and 3rd party software.
  • Provide effective support for customers’ software environments and assist software support staff with diagnosis and resolution as required.
  • Assist and proactively develop skills in software environment installation and configuration.
  • K8 Sales order entry and subsequent purchasing tasks, including monitoring/chasing of sales process.
  • Logging of technical calls in call logging systems and progressing them in a timely manner.
  • Actively develop technical skills to meet new demands.
  • Production and submission of technical documentation in line with company procedures and submitted in a timely manner. Logging of hours in line with company procedures.
  • To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested.


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