careers

Pre-Sales Consultant

Job Title: Pre-Sales Consultant
Department: Finance Pre-Sales – Hungerford
Reporting to: Head of Pre-Sales
Contract Type: Permanent
Date: February 2017
Contact: recruitment@kerridgecs.com


Position Overview

  • In this role, you will work with the Sales Executive to gain a solid understanding of business requirements of both prospective and existing customers. You will listen to the customer to ensure that you understand what they are asking for, but you will also take the initiative in offering and validating alternative approaches where you believe that this may better meet the need. You will document these requirements, including any developments that may be required.

  • You will build and deliver presentations and demonstrations, that are customised to address the customer-specific requirements and use customer sample data, and that professionally demonstrate our products and services to our customers and prospects in order to meet their business challenges.

  • Your focus will be on supporting the sales activity with both existing and prospective customers, from initial contact right through to completion of the sales process. On completion of a sale, you will then brief the PSG team on customer requirements, demonstrating proposed solutions where required.

Main Duties and Responsibilities

  • Working with the sales team to respond to ITT's and customer RFI's.

  • Attending regular meetings and leading workshops with customers and prospects to gain a thorough understanding of business requirements and producing documentation that reflects this understanding.

  • Building and delivering software presentations that demonstrate to our customers that we fully understand their requirements and that we can meet their business challenges with confidence.

  • Liaising with both the Development and Professional Services teams to translate customer requirements into real software and business propositions and communicating these to the customer.

  • Enhancing our core Demonstration Systems capabilities and building re-usable demonstration scenarios.

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Internal Sales Consultant (Ireland)

Job Title: Internal Sales Consultant
Department: Marketing - Ireland
Reporting to: Senior Marketing Manager
Contract Type: Permanent
Date: February 2017
Contact: recruitment@kerridgecs.com


Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants.

  • The Internal Sales Consultant will be responsible for generating qualified leads and setting up appointments for our new business sales teams to increase sales income through outbound B2B cold calling.

  • They will also be responsible for data cleansing/management, campaign management and research.

  • The role will be based in our Dublin office and will support both the Irish and UK teams.


Main Duties and Responsibilities

Lead Generation:

  • The main focus for your efforts will be to book high quality, fully qualified appointments for our field sales team.

  • To take part in on-going sales activity - outbound "cold-calling/telemarketing" to existing customers and prospects, including any follow up activity where necessary.

  • To develop strong, effective rapport with key decision-makers (customers) in order to maximise the client/revenue opportunity.

  • To monitor your own call rates and lead generation results, and actively work to improve these.

  • To document every lead within our CRM.

  • To develop strong, effective rapport with the sales team.

  • To answer telephone calls from customers and/or potential customers in response to campaigns/advertisements and respond to on-line information requests.


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Implementations Consultant (USA - Cary)

Job Title: Implementations Consultant
Department: Client Services
Reporting to: Mike Hall
Contract Type: Full Time
Date: February 13, 2017
Contact: Cheryl Mitchell, cmitchell@dancik.com


Position Overview

Dancik International, a Kerridge Commercial Systems Group company, provides fully integrated software and services focused on the distributive trades, specifically the building materials, lumber, floor coverings, home décor, electrical and plumbing distribution, wholesale and retail and auto parts distribution markets.

Our functionally rich software provides our customers with a fully integrated solution supporting the distributive trades including sales order processing, Finance, CRM, warehouse management, delivery management, equipment leasing, light manufacturing, EDI, online trading, business intelligence and mobile ready.

Dancik International aims to provide our customers with a choice of deployment options ranging from cloud-based software where we manage the core software on behalf of the customer through to the traditional on-premises deployment. Your Business Your Way.

As the Implementations Consultant, for our Cary, NC location, you will provide superior technical support to the clients, while on site, allowing them to effectively use the K8 software products. In this role, you will resolve clients' software, problems including installing and implementing software. In this capacity, you will resolve more difficult client problems, mentor new/junior Implementation Consultants and complete special projects as an individual contributor. You will provide technical assistance on assigned customer issues, training on new and existing products and feedback to management regarding the technical skill and training needs. In this role, you will work with in-house development team to provide details and accurate system specifications per the client's requests.
 

Responsibilities

  • Project Manager within the implementation team, responsible for setup and installation of technical systems and applications for client’s purchased technology

  • Work directly with the client to understand their business and make recommendations for improvement in the area of their business, including inventory, purchasing, account management and accounting. Responsible for training the clients after implementation

  • Assist development team with understanding of specifications during the development of modifications and subsequently test and document development changes

  • Responsible for final checklist in the implementation process and customer documentation is complete

  • Ability to manage multiple projects of varying scope to successful completion

  • Test and troubleshoot functionality of installed system. Work to resolve any customer problems and queries

  • Attend project meetings with customer and internal team to oversee the project status and document details

  • Will work with customer after implementation when needed to provide support and issues

  • Meet with client owners/ manager/ decision makers to discuss progress, challenges and opportunities within their business

  • Working knowledge of the Company’s policies, practices and procedures pertaining to job responsibilities and the ability to effectively apply them to achieve department goals

  • Train the customer's team and provide knowledge transfer in the operation of modified software when needed

  • Works directly with clients on-site and provides follow up support remotely. This position requires 40-50% travel. Overnights required.
     

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Part-time Facilities Coordinator

Job Title: Part-time Facilities Coordinator
Department: Facilities - Hungerford
Reporting to: Facilities Manager
Contract Type: Part-time (up to 30 hours pw)
Date: February 2017
Contact: recruitment@kerridgecs.com

Position Overview:

  • Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses.

  • Working as part of a small facilities and reception team at both Hungerford and Bourne End Office, the Facilities Coordinator will assist with reception, facilities, administration and health and safety duties.

  • Travel between Hungerford and Bourne End offices is required – usually one day per week, but this may vary according to needs.

  • Flexibility, initiative, accuracy, excellent written and spoken communication with a pro-active approach are essential requirements of this role.

Main Duties and Responsibilities:

  • Mobile Phones
    Day to day co-ordination of the mobile phones to include: set up for new starter, issuing repairs, functionality, re-issuing used mobiles.

  • Reception
    Reception cover will include meeting and greeting, call handling on the telephone system and meeting room services. One day per week but cover for reception team as needed.

  • Administration

    • Purchasing and Purchase Orders

      • Purchasing will be carried out for the KBE and KCS office.

      • Purchasing function will also include sourcing, price negotiation and recommendation in readiness for Managers approval.

      • Reviewing current suppliers and renegotiating prices.

    • Credit Card purchasing and reconciliation - KBE

      • Paperwork for purchases made on the KBE credit card is collated and reconciled monthly before passing to accounts for processing. Credit card purchasing for the KCS will also be carried out – the procedure for this varies slightly from the KBE process.

    • Flights and hotels

      • Travel and hotel accommodation booking for staff travelling to customer and all KCS sites.

    • Meeting room bookings, lunch bookings and room preparation – KBE

      • All KBE meeting room requests and lunches for KBE are booked via facilities co-ordinator.

      • Meeting room bookings for the KCS office will also be part of the reception duties.

    • Admin cupboard

      • Admin cupboards at KCS and KBE work in a similar basis. Access to these cupboards is not allowed to general staff.

    • Archiving

      • Archiving for KCS and KBE is kept off site. KBE is self-managing and periodically boxes are destroyed.

  • Facilities
    Assistance with the day to day facilities at KCS, KBE and on occasion KNE offices. This could include anything from air conditioning to cleaning.

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Mobile Application Developer

Job Title: Mobile Application Developer
Department: Development - Hungerford/Gateshead (Datawright)
Reporting to: Visual Developer
Contract Type: Permanent
Date: February 2017
Contact: recruitment@kerridgecs.com

Position Overview:

  • Kerridge Commercial Systems is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors.
  • Working as part of a dedicated development team, this role involves working with local and remote teams (in the UK and abroad) to develop new mobile applications and features for the Kerridge Commercial Systems group as well as delivering fixes for our customers.

Main Duties and Responsibilities:

  • Carry out programming tasks from specifications against specific project timescales.
  • Conduct unit testing on own code with documented summary test plans, and fixing errors.
  • Submit code for peer review and make modifications in line with feedback received.
  • Participate in peer review of code and specification, making suggestions to increase quality.
  • Schedule own time to deliver against assigned priorities in line with agreed project timescales.
  • Provide clear updates on progress against assigned tasks.
  • Escalate problems and exceptions that need to be addressed in a timely manner, with suggested solutions and workarounds.

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Internal Desktop/Network Support Analyst

Job Title: Internal Desktop/Network Support Analyst
Department: Internal Infrastructure  - Hungerford
Reporting to: Group IT Manager
Contract Type: Permanent
Date: December 2016
Contact: recruitment@kerridgecs.com
 

Position Overview:

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
  • Provide Internal Desktop/Network/Application Support to employees of Kerridge Commercial Systems
  • Provide Operational Management of the IT infrastructure including Servers, Networks, Desktops and Telephony Systems

Main Duties and Responsibilities:

  • Pro-actively take ownership of a wide variety of incidents, requests and problems.
  • Manage, prioritise and progress their adopted workload, ensuring that all are dealt with in a timely manner, providing an effective resolution or work-around where necessary.
  • Design, Implement and Document solutions as part of issue resolution to ensure best practices are adhered to.
  • Undertake routine checks to ensure that systems are working effectively, escalating and seeking advice where necessary.
  • Provision new equipment or services as appropriate.

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Marketing Assistant

Job Title: Marketing Assistant
Department: Marketing - Hungerford
Reporting to: Senior Marketing Manager
Contract Type: Permanent
Date: December 2016
Contact: recruitment@kerridgecs.com
 

Position Overview:

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
  • The Marketing Assistant will work closely with, and support the Marketing Manager to raise the companies profile, maximise income through lead generation and contribute creatively to the continued growth and development of the organisation. The role will involve all aspects of marketing, most particularly supporting PR, digital media and social networking.
  • The Marketing Assistant will be creative and proactive with the drive and ambition to develop a career in marketing. Able to work on their own initiative, the ideal candidate will have a positive approach and the confidence to put forward their own ideas when appropriate. In particular, a flair for writing engaging, persuasive yet concise copy is essential. 

Main Duties and Responsibilities:

  • Support the use of HubSpot marketing automation to create campaigns, generate & track responses/leads
  • To assist with the preparation and distribution of marketing materials, including brochures, case studies, newsletters, product sheets etc.
  • Look after the hospitality plan and bookings
  • Assist the Digital Marketing Executive to manage social media channels and blog sites
  • Managing and developing email lists, writing and sending newsletters
  • Support the creation of marketing campaigns
  • Assist with the planning and executing of prospect and customer events
  • Any other duties deemed appropriate through discussion with the Senior Marketing Manager

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Technical Support Analyst

Job Title: Technical Support Analyst
Department: Support
Reporting to: Technical Team Leader
Contract Type: Permanent
Date: December 2016
Contact: recruitment@kerridgecs.com
 

Position Overview:

  • Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The Commercial Software Support Department assists customers with queries and problems relating to the KCS application software post implementation.  The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

Main Duties and Responsibilities:

  • Pro-actively taking ownership of a wide variety of calls and problems
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Managing, prioritising and progressing their adopted calls, in particular:
    • Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
    • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
    • Providing work arounds to minimise the impact of problems when this is appropriate
    • Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
    • Escalating calls and seeking advice when appropriate
  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Regularly updating customers regarding the status of their calls
  • Effectively handling complaints and call escalation requests from customers
  • Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests etc.
  • Assisting less experienced members of the team with their calls
  • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
  • Pro-actively using the Intranet to share knowledge
  • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
  • Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues
  • Following and applying the standard Commercial Software Support Procedures and Practices
  • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
  • Undertaking any other projects as required by their Manager or the Support Director

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Graduate Software Engineer ( UK - Gateshead )

Job Title: Graduate Software Engineer
Department: Development
Reporting to: Development Team Lead
Contract Type: Permanent 
Date: November 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
  • As a member of the Software Engineering department you will be involved in the full software lifecycle developing software as part of a project team to create the next generation of our products.

 

Main Duties and Responsibilities:

  • Write code for new features to deliver against specified requirements
  • Maintenance of existing features, including defect fixing
  • Design small software components that form part of a larger solution
  • Conduct unit testing of own code, fixing errors before submitting to integration and system test
  • Submit code to peer reviews and modify code in line with the feedback received
  • Provide clear updates on progress against assigned tasks
  • Escalate any problems and exceptions in a timely manner, with suggested solutions or workarounds
  • Provide time estimates for allocated tasks
  • Work as part of a project team of software engineers, testers and Business Analysts

 

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Client Services Consultant (USA - Cary)

Job Title: Client Services Consultant
Department: Client Services
Reporting to: Andy
Contract Type: Full Time Employee
Date: January 17, 2017
Contact: Cheryl Mitchell, cmitchell@dancik.com

 

Position Overview

Dancik International, a Kerridge Commercial Systems Group company, provides fully integrated software and services focused on the distributive trades, specifically the building materials, lumber, floor coverings, home décor, electrical and plumbing distribution, wholesale and retail and auto parts distribution markets.

Our functionally rich software provides our customers with a fully integrated solution supporting the distributive trades including sales order processing, Finance, CRM, warehouse management, delivery management, equipment leasing, light manufacturing, EDI, online trading, business intelligence and mobile ready.

Dancik International aims to provide our customers with a choice of deployment options ranging from cloud-based software where we manage the core software on behalf of the customer through to the traditional on-premises deployment. Your Business Your Way.

We have an exciting opportunity as a Client Services Consultant for our K8 Software team, post implementation. As a Client Services Consultant, you will be responsible for assisting customer with queries and problems relating to the Dancik application K8 software. This is a great opportunity, due to growth in the organization and an addition of products.

 

Responsibilities:

  • Support customers with problems and queries relating to the application software
  • Accurately resolve problems using investigative and analytical skills
  • Identify and replicate problems that require a software change by Development
  • Work as part of the Support team
  • Work with other departments to provide solutions to the customer
  • Ensure all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Manage, prioritize and progress the adopted calls, in particular:
    • Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
    • Accurately investigate, identify and rectify both the causes and the symptoms of problems
    • Provide work around to minimize the impact of problems when this is appropriate
    • Implement solutions to the customers' best advantage and ensuring the call resolutions meet the working and business practices of the customer
    • Escalate calls and seek advice when appropriate
  • Use of call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Update customers regarding the status of their calls
  • Handle complaints and call escalation requests from customers
  • Identify calls that are not support calls and dealing with these following the correct procedures, for example After sales calls, chargeable support calls, modification and system change requests etc
  • Assist new members of the team with their calls
  • Acquire and retain knowledge of products and systems
  • Work with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
  • Alert Senior Application Support Consultants, Team Leaders and Application Support Manager with necessary customer issues
  • Follow and apply the standard Commercial Software Support Procedures and Practices
  • Take the initiative and identify ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
  • Undertake any other projects as required by the Support Manager

 

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Applications Developer (USA - Cary)

Job Title: Applications Developer
Department: Development
Reporting to: Mike Bayer
Contract Type: Full Time Employee
Date: January 13, 2017
Contact: Cheryl Mitchell, cmitchell@dancik.com

 

Position Overview

We have an exciting opportunity for an Applications Developer for our new K8 software solution. As an Applications Developer, you will be responsible for the full software lifecycle developing software as part of a project team to create the next generation of our products. This is a salary position, with flexible hours. This is a great opportunity to join a 40 year-old company that is expanding in the marketplace.

 

Main Duties and Responsibilities

  • Write code for new features to deliver against specified requirements in relation to requirements for the US ERP market
  • Maintenance of existing features, including defect fixing
  • Design software components and solutions, and write technical specifications
  • Conduct unit testing of own code, fixing errors before submitting to integration and system test
  • Submit designs and code to peer reviews and modify code in line with the feedback received
  • Participate in peer reviews of code, designs and specifications ensuring adherence to standards and making recommendations to increase quality
  • Exchange information across development teams to identify technical issues and recommend solutions
  • Breakdown large developments into smaller tasks and provide time estimates for tasks
  • Schedule own time to deliver against priorities in line with agreed project timescales
  • Provide clear updates on progress against assigned tasks
  • Suggest improvements to departmental standards and procedures
  • Escalate any problems and exceptions in a timely manner, with suggested solutions or workarounds
  • Provide guidance to junior developers on technologies, processes and products
  • Work as part of a project team of software engineers, testers and Business Analysts

 

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Client Services Manager (USA - Cary)

Job Title: Client Services Manager
Department: Client Services
Reporting to: Andy Wachter
Contract Type: Full Time
Date: January 13, 2017
Contact: Cheryl Mitchell, cmitchell@dancik.com

 

Position Overview

We have an exciting opportunity as a Client Services Manager for our Navigator & K8 Software team, post implementation. As a Client Services Manager, you will oversee a team supporting both divisions in the area of queries and problems relating to their Dancik application software, new implementation questions and training. This is a great opportunity, due to growth in the organization and an addition of products.

 

Main Duties and Responsibilities

  • Maintain customer satisfaction by providing problem-solving resources; managing staff
  • Support, motivate and develop the team members, and ensure they receive the training necessary to fulfil their roles
  • Analyse support team activity and make recommendations for increased organizational efficiency and effectiveness
  • Determine work procedures, prepare work schedules and expedite workflow
  • Attend Service Review meetings with customers with view to improving customer satisfaction and initiatives
  • Produce Monthly KPI report to the Operations Director with progress against KPI's
  • Monitor individual, team and call center results to identify and act on both positive and negative performance trends
  • Answers questions and recommend corrective services to address customer complaints

 

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Pre-Sales (USA - Cary)

Job Title: Pre-Sales
Department: Sales & Accounts Management
Reporting to: Greg Grady
Contract Type: Full Time Employee or Contract
Date: January 17, 2017
Contact: Cheryl Mitchell, cmitchell@dancik.com

 

Position Overview

We have an exciting opportunity as a Pre-Sales Consultant for our Plumbing/HVAC side of the business. As a Pre-Sales Consultant you will have a designated territory. This is a home based role, with a salary plus bonus. It is a great opportunity to join a 40 year old company that is expanding in the marketplace.

As a Pre-Sales Consultant, you will be responsible for working with the Sales Executive to gain a solid understanding of business requirements from prospective and existing customers. You will build and deliver presentations and demonstrations to the customer, support the sales activity from initial contact to final sale.

 

Main Duties and Responsibilities

  • Work with the sales team to respond to and customer RFI's and RFP's
  • Prepare and deliver software demonstrations to customers with the sales team
  • Attend regular meetings and lead workshops with prospective and current customers
  • Act as a liaison with the development and professional services teams, to translate customer requirements into product development

 

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Technical Support Analyst (USA - Cary)

Job Title: Technical Support Analyst
Department: Client Services
Reporting to: Andy
Contract Type: Full Time Employee
Date: January 17, 2017
Contact: Cheryl Mitchell, cmitchell@dancik.com

 

Position Overview

We have an exciting opportunity as a Technical Support Analyst for our K8 Software team, post implementation. As a Technical Support Analyst, you will be responsible for assisting customer with queries and problems relating to the Dancik application K8 software. This is a great opportunity, due to growth in the organization and an addition of products.

 

Main Duties and Responsibilities

  • Take ownership of a wide variety of calls and problems
  • Ensure all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
  • Escalate calls and seek advice when appropriate
  • Update customers regarding the status of their calls
  • Alert senior personnel and/or any of the other Support Managers as necessary regarding any sensitive customer issues
  • Work with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
  • Continue and pro-actively acquire and retain knowledge of products and systems
  • Take initiative and identify ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
  • Following and applying the standard Commercial Software Support Procedures and Practices
  • Undertaking any other projects as required by their Manager or the Service Management Director

 

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Project Manager (UK - Hungerford)

Job Title: Project Manager 
Department: Implementation
Reporting to: Head of Projects
Contract Type: Permanent 
Date:September 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems, working within Professional Services Group this role will be focused on delivery of new installs and upgrades.

 

Main Duties and Responsibilities:

  • To own and be accountable for projects assigned
  • To be aware of contractual obligations and ensure these are met
  • To maintain financial control of the project and bill all services as appropriate
  • To run and document projects in accordance with the METIS implementation approach
  • To engage with the client and report progress to key stakeholders externally & internally
  • To book and brief resource required for the project
  • To maintain internal systems as directed
  • To enhance and improve documentation and processes within METIS as required
  • To cover for colleagues as directed

 

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Junior IT Support Analyst ( Hungerford )

Job Title: Junior IT Support Analyst
Department: Group Internal Infrastructure - Hungerford
Reporting to: Group IT Manager
Contract Type: Permanent
Date: July 2015
Contact: recruitment@kerridgecs.com
Position Overview:

  • Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The Group Internal Infrastructure team are responsible for the day to day management of the IT Infrastructure, User administration, Support of the Infrastructure and desktop environments.  This role will be based in the Hungerford office but providing Support to all European offices.
  • The Junior Desktop/Network Support Analyst will work within the existing team to provision the required equipment to the employees of KCS as well as providing support for client side applications.

Main Duties and Responsibilities:

  • Providing Internal Desktop/Network/Application Support to the employees of KCS
  • Assist in the deployment of technologies/systems/services to employees of KCS
  • Provide end-user training of applications as part of an on-boarding process to new employees of KCS
  • Act as a main point of contact for Internal customers and thus project a professional image at all times
  • Use and develop systems to help achieve good relationships and satisfaction with other departments and our internal customers
  • Undertaking any other projects as required by their manager

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Finance Implementation Consultant (UK - Hungerford)

Job Title: Finance Implementation Consultant
Department: Implementation
Reporting to: Finance Implementation Manager
Contract Type: Permanent 
Date: November 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
  • Working as a Finance Consultant within the Implementation Department of KCS the post holder will follow our corporate Consultant Charter to deliver consultancy services to our customers. 
  • You will assist in the demonstration, business discovery, installation, training and implementation of KCS systems at customer sites delivering consultancy services.  Part of the role will require you to work out of the Hungerford office or remotely to investigate, progress and resolve Finance customer support calls.  You will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing.  
  • To liaise with other departments and customers during the implementation and to assist in the resolution of problems on behalf of the customer resulting from the practical application of the software.
  • The role involves travel to customer sites across UK, Scotland and Ireland and may also include overseas travel, and travel to our other offices in the UK, Ireland, Netherlands and South Africa.

 

Main Duties and Responsibilities:

  • To provide Accounts and associated applications training and demonstration including undertaking demonstrations to support pre-sale consultancy.
  • To provide Accounts application training & consultancy for the customer.
  • To take responsibility within an implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live.
  • To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.
  • To attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details when appropriate.
  • To assist the on-going finance support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate.  Processing support calls when assigned to Support work duties, this can be office based or working remotely.
  • To liaise with the customers to define, or help define, requirements, specifications for modifications to the software.
  • To assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.
  • To train colleagues in the operation of modified software, as and when required, to ensure a smooth hand over of projects to the support function.
  • To train the customer’s project team and provide knowledge transfer in the operation of modified software, as and when required.
  • To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested.
  • Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner. Timesheet completion in line with company procedures.

 

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Payroll Administrator (UK - Hungerford)

Job Title: Payroll Administrator
Department: HR
Reporting to: Senior Marketing Manager
Contract Type: Permanent 
Date: November 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • To manage the payrolls (either directly or via an external payroll provider) for KCS’s UK, Ireland and Netherlands companies, such that payrolls are submitted accurately and in time for the appropriate pay deadline.

 

Main Duties and Responsibilities:

  • Administering 3 UK payrolls, 1 Ireland payroll and 1 Netherlands payroll including: 
  • Calculating the correct payment amounts including commission, overtime, bonuses, allowances, sick pay, maternity pay, holiday pay 
  • Deducting the correct amounts of pension contributions, income tax, social security contributions 
  • Inputting payroll data onto external payroll systems and HR systems and reporting as appropriate, internally and to external tax authorities including end of year reporting 
  • Reviewing payroll data for approval with the UK Finance Manager
  • Resolving employee payroll-related queries
  • Liaising with external payroll providers, tax authorities and company auditors as appropriate
  • Managing employee benefits including pensions for UK, Ireland and Netherlands employees
  • Providing general support to the HR team as appropriate, including administration and HR system input

 

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Internal Account Manager (UK - Hungerford)

Job Title: Internal Account Manager
Department: Account Management
Reporting to: Head of Account Management
Contract Type: Permanent 
Date: October 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
  • Due to continued growth in our level of activity, a vacancy exists within our Sales department for an Internal Account Manager.

 

Main Duties and Responsibilities:

  • Maintain regular telephone contact with a listed number of accounts
  • Build relationships at all levels within your listed accounts
  • Work with the Account Managers to develop sales opportunities
  • Coordinate and promote customer events with the Marketing Team
  • Assemble specifications, raise quotations and follow up.  Process the resulting orders
  • Liaise at all levels with internal departments to progress customer requests
  • Record all activity on the CRM system
  • Produce a monthly activity report for the Head of Account Management

 

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Project Office Assistant

Job Title: Project Office Assistant
Department: PSG - Implementation - Hungerford
Reporting to: Project Manager 

Contract Type: Permanent
Date: December 2016
Contact: recruitment@kerridgecs.com
 

Position Overview:

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
  • Working within Professional Services Group this role will be focussed on supporting Project Managers in the delivery of project related work.

Main Duties and Responsibilities:

  • To provide admin support to Project Managers e.g. the chasing of issues, consultants and other depts. (Support, ODT, Development etc.), obtaining resources by liaison with ODT
  • To provide audit and reporting of projects in accordance with the METIS documentation and methodology
  • Provide a central point for the compilation of lessons learned reports, project forum posts, dissemination & feedback of project outcomes
  • Follow up calls for all consultancy visits with customer – report to PM/Managers as appropriate.
  • Follow up calls to consultants after customer visits to confirm Jira updates have been completed
  • Produce Jira report of updated issues for PMs following consultant visits to customers
  • Maintain Project Register and history
  • Ensure best practice is followed, highlight  failures to meet best practice to Project Office Manager
  • Investigate and close Trading project issues
  • Identify and report project issues and risks to the relevant PM
  • Co-ordinate resource bookings  with PM & ODT in an effective and timely manner
  • Attend, take and distribute minutes from PM monthly meetings and project review meetings as requested by the PMs
  • Implementation
    • Pre-live – act as central contact  for the customer on data mapping/build
    • Dry Run – Audit dry run checklists, liaise with relevant PM on any follow up actions or resource bookings required
    • Go Live – Audit pre-live configuration checklists. Check Jira issues and alert relevant PM to any open level 1 or 2 issues (showstoppers or critical status).
    • Post Live – compile Jira report, assist consultants in closing issues ready for handover to Support team
  • To maintain internal systems as directed
  • To cover for colleagues as directed

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HR Advisor ( South Africa )

Job Title: HR Advisor
Department: HR – Johannesburg
Reporting to: Group Head of HR
Contract Type: Permanent
Date: July 2015
Contact: natalie.parker@kerridgecs.com
Position Overview:

  • The HR Advisor actively supports the operation of the South Africa businesses by providing an effective and professional HR service covering the full generalist remit across all South Africa sites and businesses, and including payroll administration for KSA.

Main Duties and Responsibilities:

  • Managing recruitment activity across South Africa including sourcing applicants, assisting managers with interviews and issuing contracts.
  • Assisting managers and employees in the use of HR systems and ensuring these are up-to-date.
  • Assisting with and advising on manager/employee development activity, to ensure that employees have the required competencies to carry out their roles. This will include assistance with induction, advice regarding the appraisal process, identifying non-technical development needs, advising how to meet those needs and where appropriate liaising with external training suppliers.
  • Advising and assisting managers with any potential and actual staff, work or remuneration issues. This could include supporting managers through disciplinary, grievance, performance management and absence management processes.
  • Being available to employees who wish to consult HR on a personal basis.
  • Ensuring that local South Africa employee handbooks and HR policies are legally compliant and kept up-to-date.
  • Payroll administration.
  • Employee benefits administration.
  • Other HR activities and projects as required, including potentially assisting with the cultural and contract/benefits integration of any new acquisitions.
  • Dotted line, day-to-day reporting to South Africa Finance Manager.

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HR Advisor

Job Title: HR Advisor
Department: Group Head of HR – Johannesburg
Reporting to: Group Head of HR
Contract Type: Permanent
Date: July 2015
Contact: natalie.parker@kerridgecs.com
Position Overview:

  • The HR Advisor actively supports the operation of the South Africa businesses by providing an effective and professional HR service covering the full generalist remit across all South Africa sites and businesses, and including payroll administration for KSA.

Main Duties and Responsibilities:

  • Managing recruitment activity across South Africa including sourcing applicants, assisting managers with interviews and issuing contracts.
  • Assisting managers and employees in the use of HR systems and ensuring these are up-to-date.
  • Assisting with and advising on manager/employee development activity, to ensure that employees have the required competencies to carry out their roles. This will include assistance with induction, advice regarding the appraisal process, identifying non-technical development needs, advising how to meet those needs and where appropriate liaising with external training suppliers.
  • Advising and assisting managers with any potential and actual staff, work or remuneration issues. This could include supporting managers through disciplinary, grievance, performance management and absence management processes.
  • Being available to employees who wish to consult HR on a personal basis.
  • Ensuring that local South Africa employee handbooks and HR policies are legally compliant and kept up-to-date.
  • Payroll administration.
  • Employee benefits administration.
  • Other HR activities and projects as required, including potentially assisting with the cultural and contract/benefits integration of any new acquisitions.
  • Dotted line, day-to-day reporting to South Africa Finance Manager.

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Web Administrator (UK - Hungerford)

Job Title: Web Administrator
Department: Marketing
Reporting to: Senior Marketing Manager
Contract Type: Permanent 
Date: October 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
  • The Kerridge Commercial Systems (KCS) website is an increasingly important tool for KCS to generate interest and new business, and will play a significant role in continuing KCS’s impressive growth. In this role you will be responsible for managing the KCS website, all subsidiary sites and related online activities. Your remit will be to actively develop and enhance KCS’s online presence in order to support our marketing objectives and to support the KCS brand on a worldwide basis.

 

Main Duties and Responsibilities:

  • Managing and regularly updating the KCS main and subsidiary websites, including all country specific content (currently Ireland, South Africa, Benelux, USA)
  • Work with SEO / SEA partners to ensure traffic to our websites increases
  • Planning and achieving our online targets, including growing unique page views, lowering bounce rates, improving user experience and time on site to generate more contact requests
  • Create and manage the production, editing and maintenance of all website content and copy
  • Manage web projects, including subsidiary site development or integration, translated sites and any micro site requirements
  • Provide feedback to the KCS development teams on improving the company’s own web content management systems
  • Support the marketing team in other areas as needed by the business

 

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ERP Trading Consultant (UK - Hungerford)

Job Title: ERP Trading Consultant 
Department: Implementation
Reporting to: PSG Trading Team Leader
Contract Type: Permanent 
Date: October 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  •  Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.
  • Working as an ERP Trading Systems Consultant within the Implementation Department of Kerridge Commercial Systems (KCS), you will enable customers to use K8 functionality to successfully run (trade side) their day to day business. The Consultant’s role is an independent, customer location based role, where you will be required to follow our corporate Consultant Charter to deliver consultancy services to our customers. Taking work direction from the Project Manager, your diary will be managed remotely by the Operations Delivery Team (ODT).
  • The role involves travel (your own vehicle is an essential part of the role) to customer sites across UK, Ireland and may also include overseas travel to customers or to our other offices in UK, Ireland, Netherlands and South Africa.  

 

Main Duties and Responsibilities:

  • You will assist in the demonstration, business discovery, system configuration, training and implementation of the trading modules within KCS systems.  Your main role activities will be undertaken on site; delivering consultancy services, focusing on trading side of ERP implementations. You will liaise with other departments and customers during the implementation and will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing.

    Specific duties and responsibilities are:

  • To take a lead in the business trading module implementation and assist the customer with the configuration of the K8 system. 
  • To advise customers on the use of trading specific software modules for their particular business.  
  • To provide Trading and associated business module training eg warehousing, CRM.
  • To provide Trading consultancy on business best practice.
  • To resolve, or assist in the resolution, of customer system queries arising from the implementation.
  • Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner.
  • To liaise with the customers to define, or help define, specifications for modifications to the software related to the implementation of a system.

 

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Head of Operations (UK - Hungerford)

Job Title: Head of Operations 
Department: Implementation
Reporting to: Operations Director
Contract Type: Permanent 
Date: October 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • KCS are now entering a period of significant growth and now require a Head of Operations to join the Professional Services team. This is a senior level appointment responsible for the Management of both Project Managers and Consultants that are looking to deliver KCS leading ERP solutions to their client base in the UK & Ireland Distribution Market.
  • The Head of Operations will be responsible for the implementation team resources to ensure the successful delivery of projects to clients as well as creating a first class operations centre within the business. The role will also be responsible for healthily challenging how we can work most effectively and efficiently.
  • The current team is a blend of Project Managers and Consultants and their operational managers. You will have the opportunity to set a benchmark for future growth and build a framework for a scalable operation supporting our expanding order book. You will be responsible for a blend of project delivery and operational planning, involving recruitment and budget control.
  • Within Professional services structure there are teams offering training and administrative reporting and support.
  • The Head of Operations plays a key role within the organisation, providing leadership and direction to the operations team. A role that is both challenging and rewarding for someone who is both strategically minded and hands on.

 

Main Duties and Responsibilities:

  • The role will include but not be limited to:
  • Maintain and review systems to accurately measure and monitor project and people performance
  • Work closely with Operations Director and other senior stakeholders providing accurate information on implementations and achievement against key project goals
  • Optimise resource deployment across multiple projects
  • Report on operational issues affecting divisional performance along with action planning for dealing with issues
  • Control expenditure within agreed budgets
  • Line Management responsibility for direct reports and overall management responsibility for Project Management and Consultancy resources.
  • Ensure team members are fully aware of project goals, targets and expectations.
  • Acting as a change agent for the businesses improvement initiatives
  • Effective customer management and negotiation
  • Collaboration with other internal functions to deliver on your responsibilities

 

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Project Manager (UK - Hungerford)

Job Title: Project Office Assistant 
Department: Implementation
Reporting to: Head of Projects
Contract Type: Permanent 
Date: October 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems, working within Professional Services Group this role will be focused on delivery of new installs and upgrades.

 

Main Duties and Responsibilities:

  • To own and be accountable for projects assigned
  • To be aware of contractual obligations and ensure these are met
  • To maintain financial control of the project and bill all services as appropriate
  • To run and document projects in accordance with the METIS implementation approach
  • To engage with the client and report progress to key stakeholders externally & internally
  • To book and brief resource required for the project
  • To maintain internal systems as directed
  • To enhance and improve documentation and processes within METIS as required
  • To cover for colleagues as directed

 

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Internal Sales Consultant (UK - Hungerford)

Job Title: Internal Sales Consultant  
Department: Sales
Reporting to: Senior Marketing Manager
Contract Type: Permanent 
Date: October 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants.
  • The Internal Sales Consultant will be responsible for generating qualified leads and setting up appointments for our new business sales teams to increase sales income through outbound B2B cold calling.
  • They will also be responsible for data cleansing/management, campaign management and research.

 

Main Duties and Responsibilities:

  • Lead Generation

  • The main focus for your efforts will be to book high quality, fully qualified appointments for our field sales team.
  • To take part in on-going sales activity - outbound “cold-calling/telemarketing” to existing customers and prospects, including any follow up activity where necessary.
  • To develop strong, effective rapport with key decision-makers (customers) in order to maximise the client/revenue opportunity.
  • To monitor your own call rates and lead generation results, and actively work to improve these.
  • To document every lead within our CRM.
  • To develop strong, effective rapport with the sales team
  • To answer telephone calls from customers and/or potential customers in response to campaigns/advertisements and respond to on-line information requests.

 

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Service Manager (UK - Hungerford)

Job Title: Service Manager
Department: Service Management
Reporting to: Service Management Director
Contract Type: Permanent 
Date: October 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The KCS Support Department assists customers with queries and problems relating to the K8 and Oneoffice application software post implementation as well as support of KCS provided network and hosting infrastructure  The Department also provides customers with a wide variety of other services including the installation of new software and customer training

 

Main Duties and Responsibilities:

  • To Consistently look for areas and processes that can be improved from a quality, efficiency and appropriate cost perspective
  • Manage SLA adherence and customer satisfaction from transition/deployment through to on-going BAU service in line with contractual service levels and deliverables
  • An escalation point for customers for general issues, enquiries and complaints
  • Effectively Monitor, control and support service delivery ensuring systems, methodologies and procedures are followed
  • Pro-actively analysing the work undertaken by Support and identifying ways in which repetitive calls can be reduced or eliminated
  • Work with the Service Management Director to develop the Service Management Strategy for KCS.
  • Alerting the management team regarding any sensitive customer issues as necessary
  • Attend client service review meetings covering performance, service improvements, quality and processes.
  • Build a standard customer reporting pack for use across the customer base
  • Build, maintain and improve client relationships both internally and externally.
  • Manage the production of the customer surveys, analysing the feedback and producing actions plans across all of the Support teams
  • Implement and Manage Service Improvement Initiatives
  • Identify Revenue opportunities through analysis of Support calls for additional training and consultancy for customers
  • Review Support tools available to customers and implement processes to improve these
  • Manage the Defensive Programming Project ensuring that items are continually being added and development is progressing through to the customers
  • Produce Monthly KPI report to the Service Management Director  with progress against KPI’s

 

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Oracle Database Administrator (UK - Hungerford)

Job Title: Oracle Database Administrator
Department: Software Support
Reporting to: Technical Manager
Contract Type: Permanent 
Date: October 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The Commercial Software Support Department assists customers with queries and problems relating to the KCS application software post implementation.  The Department also provides customers with a wide variety of other services including the installation of new software and customer training

 

Main Duties and Responsibilities:

  • Daily checks of Oracle based systems and resolution of any issues
  • Oracle Database System Installs and configuration
  • Installation of K8 systems including K8, the Database and Operating System.
  • Analyse and improve processes around the Oracle database and the underlying operating system
  • Efficiently resolve issues relating to the Oracle database and the underlying operating system
  • Identify and develop scripts relating to Oracle and the operating system
  • Patch Oracle databases
  • Provide an efficient high quality Support service in accordance with the Service Level Agreement
  • Work with KCS Oracle Partners to communicate and resolve issues
  • Work with other KCS geographies to review and build best practice around the Oracle installations
  • Provide Pre-sales advice for designing database architecture for a variety of customer sizes including primary systems, clustered architecture and DR facilities
  • Develop the Tools and Capability to provide a proactive monitoring Managed service to our customers
  • Follows and applies the standard Software Support Procedures and Practices
  • Improve relationships with customers, and when necessary act as a key contact
  • Effectively handle complaints and call escalation requests from customers
  • Undertaking any other projects as required by their Manager or Director

 

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Finance Application Support Consultant (UK - Gateshead or Hungerford)

Job Title: Finance Application Support Consultant 
Department: Support
Reporting to: Finance Implementation and Support Manager
Contract Type: Permanent 
Date:September 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses
  • The Software Support Department assists customers with queries and problems relating to the KCS application software.  The Department also provides customers with a wide variety of other services including the installation of new software and customer training
  • As Finance Application Support Consultant, you will support customers by providing solutions to any issues and queries relating to the KCS application software, including identifying and replicating problems that require a software change by Development.
  • This role can be based at either our Hungerford, Berkshire, office or Gateshead, Tyne and Wear, office.

 

Main Duties and Responsibilities:

  • Pro-actively taking ownership of a wide variety of calls and problems
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Provide Out of Hours Support as agreed with the Line Manager.
  • Managing, prioritising and progressing their adopted calls, in particular:
    • Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
    • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
    • Providing work arounds to minimise the impact of problems when this is appropriate
    • Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
    • Escalating calls and seeking advice when appropriate
  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Regularly updating customers regarding the status of their calls
  • Effectively handling complaints and call escalation requests form customers
  • Identifying calls that are not support calls and dealing with these following the correct procedures, for example After sales calls, chargeable support calls, modification and system change requests etc.
  • Assisting less experienced members of the team with their calls
  • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
  • Pro-actively using the appropriate tools to gain and share  knowledge
  • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
  • Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
  • Following and applying the standard Commercial Software Support Procedures and Practices
  • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
  • Undertaking any other projects as required by the Application Support Manager

 

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Graduate Software Engineer (UK - Hungerford)

Job Title:Graduate Software Engineer
Department: Development - Hungerford
Reporting to: Development Team Lead
Contract Type: Permanent 
Date:September 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors. The company has operations throughout the world and its head office is located in Hungerford, Berkshire.
  • As a member of the Software Engineering department you will be involved in the full software lifecycle developing software as part of a project team to create the next generation of our products.

 

Main Duties and Responsibilities:

  • Write code for new features to deliver against specified requirements
  • Maintenance of existing features, including defect fixing
  • Design small software components that form part of a larger solution
  • Conduct unit testing of own code, fixing errors before submitting to integration and system test
  • Submit code to peer reviews and modify code in line with the feedback received
  • Provide clear updates on progress against assigned tasks
  • Escalate any problems and exceptions in a timely manner, with suggested solutions or workarounds
  • Provide time estimates for allocated tasks
  • Work as part of a project team of software engineers, testers and Business Analysts

 

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Software Engineer (UK - Hungerford)

Job Title:Software Engineer
Department: R&D
Reporting to: Development Manager
Contract Type: Permanent 
Date:September 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors. The company has its Head office in Hungerford, Berkshire with operations throughout the world. As well as in the UK, software development is also carried out in Johannesburg in South Africa and in North Carolina, USA.
  • As a member of the Software Engineering department you will be involved in the full software lifecycle, developing software as part of a project team that supports and enhances the existing range of products and in parallel helps create the next generation of software.

 

Main Duties and Responsibilities:

  • Write code for new features to deliver against specified requirements in relation to requirements for the ERP market
  • Maintain existing features, including defect fixing on both current and legacy systems
  • Assist in the design of software components and solutions and write technical specifications
  • Conduct unit testing of own code, fixing errors before submitting to integration and system test
  • Submit developments to peer Quality Reviews and refine work based on the feedback received
  • Exchange information across teams to identify technical issues and recommend solutions
  • Breakdown large developments into smaller tasks and provide time estimates for tasks
  • Manage time to deliver against priorities in line with agreed project timescales
  • Provide clear updates on progress against assigned tasks
  • Conform to, and help improve standards, conventions and procedures
  • Escalate any problems and exceptions in a timely manner, with suggested solutions or workarounds
  • Provide guidance to junior developers on technologies, processes and products
  • Work as part of a project team that includes QA Analysts and Business Analysts

 

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Business Analyst ( UK - Hungerford)

Job Title:Business Analyst
Department: Product Development
Reporting to: Head of Product Management
Contract Type: Permanent 
Date:September 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS), design, develop, sell, implement and support comprehensive ERP solutions for a specific vertical market known as Industrial and Building Distribution 
  • KCS offers a full range of software products and supporting services for small, medium and large business which are predominantly distributors/importers/wholesalers and trade orientated (some retail) businesses. 
  • In relation to the company’s products and services, the Business Analyst will provide an interface between the internal R&D teams and the internal and external customer base.
  • Role Summary: To assess, design and specify, via the Product Management function, business solutions for inclusion within the K8 and KCML product sets. These may be customer funded or internally supported, core or user exit (customer specific) developments, that compliment and improve the K8 product family and it’s fit to the target markets and verticals, as well as customer specific non core requirements.

 

Main Duties and Responsibilities:

  • Elicit business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, business scenarios, business analysis, and task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Work independently with customers, users, external and internal resources, both functional and technical, to define concepts and solutions.
  • Proactively communicate and collaborate with external and internal resources to analyse information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements, Use Cases, UI Screen design / workflow requirements and technical Interface designs, through appropriate assessment and functional specification documents.
  • Present proposed solutions to a Technical Review Board (TRB) and/or Product Specialists /Partners for review and approval prior to providing to customers.
  • Along with reviewing and assessing customer feedback, refine and represent functional and technical designs as requirements, cost and time restrictions change.
  • Successfully engage in multiple initiatives simultaneously.
  • Serving as the conduit between the customer community (internal and external customers) and the software development teams through which requirements flow.

 

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New Business Sales Executive (UK - Hungerford)

Job Title: New Business Sales Executive 
Department: Sales
Reporting to: European Sales Director
Contract Type: Permanent 
Date: August 22, 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • As a New Business Sales Executive, you will be responsible for promoting the K8 solution into the distribution market place, with the aim to deliver new business sales against an agreed annual target.
  • With a ‘can do’ attitude, the post holder will require the capability and desire to take  a hands on approach with the KCS K8 and Web Builder product in order to be successful in this role.

 

Main Duties and Responsibilities:

  • With the full backing of the business, you will take responsibility for driving and delivering lead generation and other marketing exercises for your market territory. This will be through your own effort as well as collaborating and utilising the capabilities of the sales focused Marketing Department. Consultative sales is the approach for success.
  • You will be responsible for leading the business discovery process and presentation of solution.
  • You will be required to take a hands on approach with the product, such as initial demonstration capability
  • Qualification of opportunities will be essential
  • In time, accurate sales forecasting will be required
  • Managing and maintaining the CRM system will be essential
  • Attending and presenting when required at monthly sales meetings is required

 

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Technical Support Analyst ( UK - Hungerford / Gateshead)

Job Title: Technical Support Analyst
Department: Support 
Reporting to: Frontline Support Manager
Contract Type: Permanent 
Date: August 1, 2016
Contact: recruitment@kerridgecs.com

 

Position Overview

  • Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The Commercial Software Support Department assists customers with queries and problems relating to the KCS application software post implementation.  The Department also provides customers with a wide variety of other services including the installation of new software and customer training.

 

Main Duties and Responsibilities:

  • Pro-actively taking ownership of a wide variety of calls and problems
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Managing, prioritising and progressing their adopted calls, in particular:
    • Effectively and promptly resolving calls, ensuring old calls are kept to a minimum
    • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
    • Providing work arounds to minimise the impact of problems when this is appropriate
    • Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
    • Escalating calls and seeking advice when appropriate
  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Regularly updating customers regarding the status of their calls
  • Effectively handling complaints and call escalation requests from customers
  • Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests etc.
  • Assisting less experienced members of the team with their calls
  • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
  • Pro-actively using the Intranet to share knowledge
  • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
  • Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues
  • Following and applying the standard Commercial Software Support Procedures and Practices
  • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
  • Undertaking any other projects as required by their Manager or the Support Director

 

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Technical Support Analyst (USA - Cary)

Job Title: Technical Support Analyst
Department: Client Services 
Reporting to: Client Services Director
Contract Type: Permanent 
Date: August 1, 2016
Contact: recruitment@kerridgecs.com

 

Company and Department Information

Dancik International is the market leader in developing and delivering fully integrated business management solutions for flooring retailers, wholesalers and suppliers. Our mission is simple: to design, implement and support high performance systems enabling our customers to source effectively, stock efficiently, sell profitably and service competitively.

The Client Services Department provides customers with a wide variety of other services including the installation of new software, consulting and customer training.

Role Summary

The Technical Support Analyst’s main duties will be to:

  • Assist customers with problems and queries relating to the system software after they have gone live
  • Accurately resolve problems by using, analytical, technical and programming skills following programming guidelines
  • Ensure that all customers receive an efficient, professional high quality Support Service in accordance with the Service Level Agreement
  • Project a professional image at all times and to build up and develop good relationships with Customers and other Dancik Departments. The role involves working as part of a team to ensure that the required level of service is maintained at all times. 

 

Main Duties and Responsibilities:

  • Pro-actively take ownership of a wide variety of calls and problems
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
  • Escalating calls and seeking advice when appropriate
  • Regularly updating customers regarding the status of their calls
  • Alerting senior personnel and/or any of the other Support Managers as necessary regarding any sensitive customer issues
  • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
  • Continually and pro-actively acquiring and retaining knowledge of products and systems
  • Pro-actively using the Intranet to share knowledge
  • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager
  • Following and applying the standard Commercial Software Support Procedures and Practices
  • Undertaking any other projects as required by their Manager or the Service Management Director

 

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ERP Trading Consultant ( USA - Cary)

Job Title: ERP Trading Consultant   
Department: Client Services 
Reporting to: Implementation Manager
Contract Type: Permanent 
Date: August 1, 2016
Contact: recruitment@kerridgecs.com

 

Company and Department Information

Dancik International is the market leader in developing and delivering fully integrated business management solutions for flooring retailers, wholesalers and suppliers. Our mission is simple: to design, implement and support high performance systems enabling our customers to source effectively, stock efficiently, sell profitably and service competitively.

The Client Services Department provides customers with a wide variety of other services including the installation of new software, consulting and customer training.

Role Summary

Working as an ERP Trading Consultant, you will enable customers to use K8 functionality to successfully run their day to day business. The Consultant’s role is an independent, customer location based role, where you will be required to follow our corporate Consultant Charter to deliver consultancy services to our customers.

You will assist in the demonstration, business discovery, training and implementation of Dancik systems, mainly at customer sites; delivering consultancy services, focusing on ERP implementations in particular. You will liaise with other departments and customers during the implementation and will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing.

 

Main Duties and Responsibilities:

  • To take a lead within the implementation teams responsible for the installation and setup of systems, and to advise both consultants and customers on the use of trading specific software modules for their particular business. An awareness of how transactions interact with our Accounts modules will also be required.  
  • To provide Trading and associated applications training and demonstrations, preparing for and undertaking demonstrations to support presale consultancy and Trading application training & consultancy for the customer.
  • To take responsibility within an implementation to ensure all core implementation and customer documentation is completed.
  • To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.
  • To attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details when appropriate.
  • To assist the support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate.

 

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Finance Implementation Consultant (USA - Cary)

Job Title: Finance Implementation Consultant
Department: Client Services 
Reporting to: Implementation Manager
Contract Type: Permanent 
Date: August 1, 2016
Contact: recruitment@kerridgecs.com

 

Company and Department Information

Dancik International is the market leader in developing and delivering fully integrated business management solutions for flooring retailers, wholesalers and suppliers. Our mission is simple: to design, implement and support high performance systems enabling our customers to source effectively, stock efficiently, sell profitably and service competitively.

The Client Services Department provides customers with a wide variety of other services including the installation of new software, consulting and customer training.

Role Summary

Working as an Finance Implementation Consultant, you will enable customers to use K8 functionality to successfully run their day to day business. The Consultant’s role is an independent, customer location based role, where you will be required to follow our corporate Consultant Charter to deliver consultancy services to our customers.

You will assist in the demonstration, business discovery, training and implementation of Dancik systems, mainly at customer sites; delivering consultancy services, focusing on Finance implementations in particular. You will liaise with other departments and customers during the implementation and will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing. 

 

Main Duties and Responsibilities:

  • To take a lead within the implementation teams responsible for the installation and setup of systems, and to advise both consultants and customers on the use of accounting specific software modules for their particular business.  The role requires experience of all accounting business practice including:
    • General Ledger: Chart of Accounts, Groupings, Postings, Journals, Cash Book, Period Ends.
    • Accounts Payable: Account Creation, Inquiries, Expenses, Invoices, Invoice Matching, Payments.
    • Accounts Receivable: Credit Applications, Account Creation, Inquiries, Credit Release. Customer Payments, Credit and Collections.
    • Accounts Ledger: Branch Setup, Assets, Posting Tables, Asset Reports. Auditing, Reports, Reconciliation.
  • To provide Accounts and associated applications training and demonstration including undertaking demonstrations to support pre-sale consultancy this will need to cover all versions of our Accounts system.
  • To provide Accounts application training & consultancy for the customer.
  • To take responsibility within an implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live.
  • To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.
  • To attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details when appropriate.
  • To assist the ongoing finance support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate.  Processing support calls when assigned to Support work duties.
  • To liaise with the customers to define, or help define, requirements, specifications for modifications to the software.
  • To assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.
  • To train colleagues in the operation of modified software, as and when required, to ensure a smooth hand over of projects to the support function.
  • To train the customer’s project team and provide knowledge transfer in the operation of modified software, as and when required.
  • To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested.
  • Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner. Timesheet completion in line with company procedures

 

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Project Coordinator (USA - Cary)

Job Title: Project Coordinator  
Department: Client Services 
Reporting to: Client Services Director   
Contract Type: Permanent 
Date: August 1, 2016
Contact: recruitment@kerridgecs.com

 

Company and Department Information

Dancik International is the market leader in developing and delivering fully integrated business management solutions for flooring retailers, wholesalers and suppliers. Our mission is simple: to design, implement and support high performance systems enabling our customers to source effectively, stock efficiently, sell profitably and service competitively.

The Client Services Department provides customers with a wide variety of other services including the installation of new software, consulting and customer training.

Role Summary

The role of Project Coordinator is to support the delivery of software enhancements and new customer implementation projects.  

Main Duties and Responsibilities:

  • Ensure timely and accurate updates are communicated to all stakeholders
  • Coordinate and book resource schedules
  • Maintain internal spreadsheets for projects
  • Monitor consultant activity, and validate ensuring time entries have been properly recorded and tracking down missing time entries
  • Produce weekly and monthly reports
  • Central filing of project documentation, ensuring that all documentation is complete and up to date
  • Ensure billing is reconciled and produced on time during project closeout
  • Provide project metrics to management
  • Participate with project delivery teams to understand, estimate, write and review proposals for software and service deals
  • Complete risk assessment documents for projects
  • Lead review sessions with project teams
  • Work with appropriate resources to verify that team members understand their assignments
  • Maintain an accurate project plan, adhere to deadlines and communicate weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer
  • Forecast resource requirements for the duration of the project
  • Develop and follow established change management procedures should project plans or schedules be adjusted
  • Build relationships with client and internal resources that characterize partnership, cooperation and trust
  • Perform other duties, as assigned

 

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Application Support Consultant (USA - Cary)

Job Title: Application Support Consultant    
Department: Client Services 
Reporting to: Client Services Director   
Contract Type: Permanent 
Date: August 1, 2016
Contact: recruitment@kerridgecs.com

 

Company and Department Information

Dancik International is the market leader in developing and delivering fully integrated business management solutions for flooring retailers, wholesalers and suppliers. Our mission is simple: to design, implement and support high performance systems enabling our customers to source effectively, stock efficiently, sell profitably and service competitively.

The Client Services Department provides customers with a wide variety of other services including the installation of new software, consulting and customer training.

Role Summary

As an Application Support Consultant in the Client Services Department, the role is to assist customers with queries and problems relating to the Dancik application software.  

Main Duties and Responsibilities:

  • Support customers with problems and queries relating to the application software
  • Accurately resolve problems using investigative and analytical skills
  • Identify and replicate problems that require a software change by Development
  • Work as part of the Support team
  • Work with other departments to provide solutions to the customer
  • Pro-actively taking ownership of a wide variety of calls and problems
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Managing, prioritizing and progressing their adopted calls, in particular:
    • Effectively and promptly resolving calls, ensuring old calls are kept to a minimum.
    • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
    • Providing work arounds to minimize the impact of problems when this is appropriate
    • Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
    • Escalating calls and seeking advice when appropriate
  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Regularly updating customers regarding the status of their calls
  • Effectively handling complaints and call escalation requests form customers
  • Identifying calls that are not support calls and dealing with these following the correct procedures, for example After sales calls, chargeable support calls, modification and system change requests etc.
  • Assisting less experienced members of the team with their calls
  • Continually and pro-actively acquiring and retaining knowledge of products and systems

 

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K8 Developer

Job Title:K8 Developer  
Department: Development
Reporting to: Development Manager
Contract Type: Permanent 
Date: July 2016
Contact: recruitment@kerridgecs.com


Position Overview:

  • K8 uses an in house programming language called KCML. Programmers who have been using Visual Basic and Delphi will be best suited to learn the KCML syntax.
  • This role will involve development of new tools and features to evolve the product as part of a development team, and delivering fixes for customers.

Main Duties and Responsibilities:

  • Carry out programming tasks from specifications against specific project timescales
  • Conduct unit testing on own code with documented summary test plans, and fixing errors
  • Submit code for peer review and make modifications in line with feedback received
  • Participate in peer review of code and specification, making suggestions to increase quality
  • Schedule own time to deliver against assigned priorities in line with agreed project timescales
  • Provide clear updates on progress against assigned tasks
  • Escalate problems and exceptions that need to be addressed in a timely manner, with suggested solutions and workarounds.

 

QA Engineer, Trading (UK - Hungerford or Gateshead)

Job Title: QA Engineer (Trading)
Department:QA - Hungerford / Gateshead
Reporting to: QA Trading Team Leader
Contract Type: Permanent
Date: June 2016
Contact: recruitment@kerridgecs.com
Position Overview:

  • The QA Engineer (Trading) will ensure the quality of our products by generating and executing product functionality tests and identifying and reporting product defects as part of a cross-functional project team.

Main Duties and Responsibilities:

  • Understand product business requirement and review functional specifications, to detect and remove defects early in the product development life cycle.
  • Write test cases in line with a specification to test core functionality, identify and investigate ambiguities in test results and propose solutions
  • Execute test cases on specific areas of product functionality and check outcomes against expected results
  • Work with Test Lead to review project plans and plan own time to ensure the test schedule is delivered to specified project timescales
  • Monitor test outcomes and assess the overall impact on core functionality and project requirements
  • Take responsibility for product ownership of specific areas of the system
  • Explain test results and potential issues to software developers, technical writers and other departments and seek feedback when required
  • Enter defects into the defect tracking system by recording the steps that were taken to exercise the functionality and the technical problems that occurred
  • Coach junior Test Engineers.
  • Proactively identify and implement processes to increase testing efficiency.

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Technical Consultant (Bourne End)

Job Title: Technical Consultant      
Department: Technical Services Team
Reporting to: Operations Technical Manager
Contract Type: Permanent
Date: June 2016
Contact: recruitment@kerridgecs.com

Position Overview:

  • Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse
  • The technical Services team provide customers with Technical installation services on all of the KCS products from Server installation, software installs, Software upgrades, managed services and training for customers.

Main Duties and Responsibilities:

  • Installation and configuration of operating systems for KCS Product Sets on site and in the office
  • Installation and Upgrades of System Software
  • Provide pre-sales Support at a Technical level for the Sales Team
  • Provides 3rd Line Support to Support team
  • As one of the main points of Kerridge contact for Customers, the Technical Consultant will be expected to project a professional image at all times and to build up and develop good relationships with Customers and other Kerridge Departments. The role is primarily located in the Bourne End office but there will be a lot of customer site visits to install software and carryout other Technical Consultancy tasks.
  • Providing pre-Sales Support at a Technical Level For the Sales Team
  • Designing System Solutions to support the delivery of OneOffice, K8 and associated Products
  • The Installation and Configuration of the Kerridge Product Set
  • The Installation and Configuration of Windows, Linux, Unix and AIX Operating systems
  • The Installation and Configuration of Oracle and SQL Server databases for the OneOffice product
  • The Installation and Configuration of Servers, configuring the hardware, disk and then installing the operating system
  • Setup and Configuration of Remote Connections and Firewalls for Customers
  • Setup and Configuration of 3rd Party products including IBM Websphere, Windows Domains, MS Exchange, Backups and Crystal Reports Server
  • Provide 3rd Level Technical Support to the customers
  • Undertake regular Managed Service tasks for contracted customers including performance analysis, healthchecks and associated documentation
  • Continually and pro-actively acquire and retain knowledge of Kerridge products and systems and assist other Support personnel to do the same
  • Proactively reviewing procedures for System installations ensuring that Best Practice is being followed
  • Providing cover for the Support teams during peaks in workload
  • Reviewing new technologies that are used within K8 and OneOffice and ensuring that the team are exposed to these and relevant training given
  • Undertaking any other projects as required by their Manager 

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Application Support Consultant (Hungerford or Dublin)

Job Title: Application Support Consultant
Department: Support
Reporting to: Frontline Support Manager
Contract Type: Permanent
Date: May 2016
Contact: recruitment@kerridgecs.com


Position Overview:

  •  Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses
  • The Software Support Department assists customers with queries and problems relating to the Kerridge application software.  The Department also provides customers with a wide variety of other services including the installation of new software and customer training

Main Duties and Responsibilities:

  • Support customers with problems and queries relating to the Kerridge application software
  • Accurately resolve problems using investigative and analytical skills
  • Identify and replicate problems that require a software change by Development
  • Work as part of the Support team
  • Work with other departments to provide solutions to the customer
  • Pro-actively taking ownership of a wide variety of calls and problems
  • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
  • Managing, prioritising and progressing their adopted calls, in particular:
    • Effectively and promptly resolving calls, ensuring old calls are kept to a minimum.
    • Accurately investigating, identifying and rectifying both the causes and the symptoms of problems
    • Providing work arounds to minimise the impact of problems when this is appropriate
    • Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer
    • Escalating calls and seeking advice when appropriate
  • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
  • Regularly updating customers regarding the status of their calls
  • Effectively handling complaints and call escalation requests from customers
  • Identifying calls that are not support calls and dealing with these following the correct procedures, for example After sales calls, chargeable support calls, modification and system change requests etc.
  • Continually and pro-actively acquiring and retaining knowledge of Kerridge products and systems
  • Pro-actively using the appropriate tools to gain and share  knowledge
  • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
  • Following and applying the standard Commercial Software Support Procedures and Practices

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Credit Controller (UK - Hungerford)

Job Title: Credit Controller
Department: UK Finance - Hungerford
Reporting to: UK Finance Manager
Contract Type: Permanent 
Date: May 2016
Contact: recruitment@kerridgecs.com


Position Overview:

  • To ensure that trade debtors are collected in a timely manner and overdue debts are dealt with in a manner stipulated by the company policy.
  • To ensure the company measures and reports cash collections against agreed working capital targets on a monthly basis.
  • To continually monitor and improve the efficiency of the credit collection process.
  • To understand the purchasing procedure of clients to ensure that we comply and therefore are paid on time
  • To carry out Credit Checks on potential new clients on a timely basis
  • To collect all old outstanding debts including going legal if required

Main Duties and Responsibilities:

  • Proactively engages with customers at an early stage to ensure payment in accordance with company's sales terms.
  • Uses initiative and imagination to achieve targeted results, whilst promoting customer goodwill
  • Maintains accurate and up to date customer details and account records
  • Works with a minimum of supervision on collection of overdue accounts
  • Makes adjustments, handles queries and resolves problems within company guidelines and policy.
  • Proactively engages with KCS operational and sales staff to ensure genuine customer issues are resolved.
  • Undertakes complex reconciliations, and compiles documentation for further formal collection action
  • Obtains sufficient information to assess the creditworthiness of new and existing customers
  • Works within guidelines and reports to the UK Finance Manager
  • Issues monthly statements to customers and uses K8 system
  • Good knowledge of and interest in KCS business and software products. Keeps abreast of hardware and managed service issues and contract renewals.
  • Maintains and runs Direct Debit collections on a monthly basis
  • Monitor and review contracts to ensure compliance for old debts
  • Work with UK Finance Manager to agree monthly collection targets and then monitors progress against those targets.
  • Keep > 90 day debtors below £50k
  • Keep average debtor days below 50 over 6m rolling period

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Operations Delivery Team Assistant (UK - Hungerford)

Job Title: Operations Delivery Team Assistant 
Department: Implementation 
Reporting to: PSG Trading Team Leader
Contract Type: Permanent 
Date: May 2016
Contact: recruitment@kerridgecs.com


Position Overview:

  • Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.
  • The Operations Delivery Team is responsible for raising, approving and accepting all customer signed quotations and processing orders with internal and external suppliers. Working within PSG and with the Implementation Team to co-ordinate consultancy diaries and work activities completed by internal and external suppliers during the life cycle of a project, to help complete a successful delivery of K8 and associated products and services to the customer. Also creating reports and analysing information to improve productivity, revenue and processes.

Main Duties and Responsibilities:

  • Co-ordinating requests for consultancy bookings and record details of bookings in Hydra.
  • Check booking requests to ensure correct order cover and investigate/record any reasons for FOC work.
  • Provide accurate information to the consultants to enable productive work delivery.
  • Work with Project Managers to schedule resource to complete deliverables on projects.
  • Action booking requests and confirmations accurately; updating project records where necessary.
  • Manage orders for consultancy where no Project Manager is assigned.  Ensuring consultancy time is booked, the customer is updated and K8 order system is updated.
  • Communicate with customers regarding bookings and confirm dates.
  • Record consultancy booking cancellations.
  • Monitor consultant activity, ensuring visit forms have been received and recorded, chasing outstanding visit forms when not received.
  • Monitor ODT support call queues and ensure calls are allocated to consultants to progress customer requests, and time is booked in Hydra diaries for work to be completed.
  • Follow up on support calls with consultants to ensure work is completed or that any chargeable work is forwarded for quoting.
  • Manage e-mail inbox of requests for consultancy or queries relating to bookings, order cover etc.

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Graduate Software Engineer (UK - Hungerford)

Job Title: Graduate Software Engineer
Department: Development KCS
Reporting to: Development Manager 
Contract Type: Permanent
Date: January 2016
Contact: recruitment@kerridgecs.com
Position Overview:

  • Kerridge Commercial Systems is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors. The company has operations throughout the world and its head office is located in Hungerford, Berkshire. 
  • As a member of the Software Engineering department you will be involved in the full software lifecycle developing software as part of a project team to create the next generation of our products.

Main Duties and Responsibilities:

  • Write code for new features to deliver against specified requirements 
  • Maintenance of existing features, including defect fixing
  • Design small software components that form part of a larger solution
  • Make recommendations for software design based on functional specifications to the Lead Developer
  • Conduct unit testing of own code, fixing errors before submitting to integration and system test
  • Submit designs and code to peer reviews and modify code in line with the feedback received
  • Participate in peer reviews of code, designs and specifications making suggestions to increase quality
  • Provide time estimates for allocated tasks
  • Schedule own time to deliver against priorities in line with agreed project timescales
  • Provide clear updates on progress against assigned tasks
  • Suggest improvements to departmental standards and procedures to Development Lead

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